Orchard Care Home

St Mary's Road, Huyton, Liverpool L36 5UY
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9.6 37 Reviews
  • Orchard Care Home, Liverpool
Orchard Nursing in Liverpool has friendly, well-trained, caring staff who strive to ensure residents live in comfort, in a social and relaxing environment.

Orchard Nursing can offer long and short term, nursing, residential and dementia residential care.

The Orchard is also registered to provide palliative nursing care, elderly and mentally infirm residential care and residential day care.

A variety of entertainment and stimulating activities are available at the home.

Healthy, balanced meals are prepared for residents every day.

The Orchard is situated in an established wooded conservation and residential area, half a mile from the excellent amenities of Huyton town centre.

Huyton is a residential suburb of Liverpool, situated six miles from the city centre.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Annie Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (57)

Orchard Care Home Reviews (37)

9.6

Orchard Care Home has a Review Score of 9.6 (9.619) out of 10, based on 23 reviews in the last 2 years.
Over all time Orchard Care Home has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Orchard Care Home
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Total of 37, showing 21-37
Review from S M (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find the staff extremely helpful and caring, and Mum's room is always nice and clean. Mum also seems very happy, which is all that really matters.
Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for taking the time to review Orchard Care Home. It is lovely to hear how happy your mum is, thanks to the helpful and caring staff. I will share your comments with all the team.

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Review from Carole G (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last month, Mum has been settled and well looked after.
Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for taking the time to review Orchard Care Home. It is lovely to hear how well settled and cared for your mum. I will share your kind comments with all the team.

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Review from Rita C (Sister of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Whenever I have visited all staff have appeared to be very kind, considerate and caring towards my relative, who can be difficult and aggressive at times. Due to her having cognitive functioning issues and feeling frightened in unfamiliar surroundings.
Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for taking the time to review our home. I will share your kind comments with all the team.

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Review from Janet H (Daughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Overall disgusting. Poor care. Scabies. I left with bites on my hands. A lot of issues I will be reporting. Staff ringing me and being very nasty on the phone. Care is very poor, dirty. I had to have my say as my mum had no curtain on her bedroom and her room overlooks the car park.
Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for your review of our home. We welcome all comments whether negative or positive as they help us develop and improve. We have looked into the issues raised in your review, sadly the home did have an outbreak in November 2022 which was quickly dealt with and resolved. We are surprised and concerned with the issues raised in your review with regards to care provided in the home as, since your mother became a resident in the home in May 2022, you have never raised any concerns with the manager who has an open door policy. Our Care Home Manager would be more than happy to meet with you to alleviate your concerns.

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Review from C H (Resident) assisted by family/friend published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sister has to bring in food for me - soups, beans and sausage, tuna, etc. Food was good at one time, now very bad.
Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for taking the time to submit a review. We are sorry to hear how unhappy you are with the standard of food in the home, and thank you for bringing it to our attention. We are currently reviewing the catering service, and hopefully, you will see an improved dining experience in the next few weeks.

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Review from C B (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at the Orchard Nursing Home for eight years. They have always dealt with all her needs. I always feel happy when I leave her.
Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for taking the time to submit a review. It is wonderful to hear how well cared for your mum has been over the last eight years. I will share your feedback with the team.

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Review from Barbara D (Wife of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been in the Orchard for a short time, but what a difference! He is now comfortable and cared for with dignity and respect. His needs are being met in an empathetic and caring manner, plus any needs that he has from outside agencies are included in his care. Management registered
general nurses and carers are interested in his well being and ensure his needs are met. I can now sleep at night knowing my husband is in good hands. Food is exceptional too.
Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for your lovely review. It is wonderful to hear how well your husband is being cared for, giving you peace of mind that all his needs are being met. I share your lovely comments with all the team.

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Review from G M (Son of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good, clean, friendly staff. Happy!
Reply from Amin Dhanjee, Director at Orchard Care Home

Thank you for your positive review. So glad you were satisfied with the service.

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Review from Gaynor M (Niece of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has only been at this home for a week. We have found the home very friendly and homely and the staff helpful and obliging. We have noticed how warm the home is, it's clean and smells nice. My aunt enjoys the food as well. We have found the staff really caring and helpful.
Reply from Amin Dhanjee, Director at Orchard Care Home

Thank you for your review. So glad your aunt and you were happy with the home and hope to see you again.

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Review from S T (Son of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has stayed at Orchard Nursing for over 2 years and has, at all times, been treated with respect and dignity. The staff, without exception, are polite, thoughtful and friendly.
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Review from B H (Son of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved to Orchard Nursing in May 2019 after being in Orchard Residental for 3 months. She suffers a high level of anxiety and due to blindness is at high risk of falls, this appears to be managed well by the staff who are patient and understanding. I am confident she is in safe and in caring
hands.
Reply from Amin Dhanjee, Director at Orchard Care Home

Thank you for your review. We're so glad that you feel your mother is in safe and in caring hands.

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Review from Dawn H (Niece of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are amazing. My auntie has improved and does a lot more since coming to this facility.
Reply from Amin Dhanjee, Director at Orchard Care Home

Thank you for your review. So glad your auntie and her quality of life has improved.

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Review from G J (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum went into your care after a short stay in hospital. She rapidly went downhill and she passed away on 07/11/19. Whilst she was with you, she received excellent care from all of your staff.
They administered end of life treatment and each and every person treated mum with care and compassion.
They
were kind to the family and addressed our concerns professionally. Our family would recommend Orchard Nursing to everybody.
Reply from Amin Dhanjee, Director at Orchard Care Home

Thank you for your positive review. We will take your scoring on activities on board and act upon it.

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Review from Ann C (Wife of Resident) published on 6 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in a nursing home which closed unexpectedly and it was with some trepidation that we visited Orchard. We were very impressed by the person who showed us around but still felt apprehensive when my husband moved there. How wrong we were!
From the first day, my husband and all members
of the family were treated brilliantly. Every member of staff has been so kind and have gone out of their way to make my husband's stay as comfortable as possible. From the laundry's attention to detail, cleaners' efficiency, catering staff only too willing to make food substitutions when asked, the carers' respectful and gentle approach and the nursing staff's kindness and professionalism, they all go the extra mile and it shows.
My family and I would not hesitate in recommending Orchard as an excellent nursing home and we will sorely miss our daily visits and meeting every one of the wonderful staff.
Reply from Amin Dhanjee, Director at Orchard Care Home

Thank you so much for your kind comments. The staff at The Orchard will value your feedback.

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Review from Alfred B (Friend of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good work by all concerned. Keep up the good work.
Reply from Amin Dhanjee, Director at Orchard Care Home

Thank you - we will!

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Review from Ivy H (Granddaughter of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A nursing home that actually feels like home from home! The Orchard Huyton should be given as an example of how to run a home in a professional and empathetic manner! Before I found this place I was stressed as I had seen 9 other care homes and I wouldn't have used any. The staff are the most committed
I have ever seen and actually use their gut instinct when they think nan is unwell but cannot find any issues. They work tirelessly day in day out - they treat my nan like their own nan and for me this is priceless - they handle her like she is a China doll - communication is daily and this I believe is because they actually made the effort to build relationships with us, wanting to know all about nan and her family - I leave the home confident that my nan is in safe hands.
Reply from Amin Dhanjee, Director at Orchard Care Home

Thank you for your kind review. We are pleased to know that you feel your nan is in safe hands.

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Review from Teresa W (Daughter of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff make or break nursing homes. In the Orchard the staff make it, they are the most helpful, polite and caring people I have met.
We walk away from the Orchard knowing our loved one is in good and safe hands.
Reply from Amin Dhanjee, Director at Orchard Care Home

Thank you for your kind comments. So glad the staff have managed to put your mind at rest.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Orchard Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Orchard Care Home is calculated as follows: ( (179 Excellents x 5) + (79 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 270 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Angharad

Angharad Williams

Job Title: Home Manager

Angharad is the Home Manager at Orchard Nursing Home. She has over 20 years of experience managing care homes and has worked in the care sector for over 25 years. Angharad originates from Bridgend in South Wales and has lived in Liverpool for 25 years. She is a wealth of knowledge and experience as a care home manager and has previously been responsible for the successful turnaround of 5 care homes. Angharad’s vision for both Orchard Homes is to deliver the best quality care within the borough and move it to outstanding care with CQC.

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