Rowan Garth Care Home, Liverpool, Merseyside
Rowan Garth Care Home, Liverpool, Merseyside
Rowan Garth Care Home, Liverpool, Merseyside

Located close to the centre of Liverpool, Rowan Garth is a purpose-built residential nursing home offering a range of tailored care options for short or long term needs. Set across five individual buildings, each property offers different forms of care including dementia care, palliative care, respite and convalescence care.

The home’s interiors are designed for a versatile lifestyle with privacy and comfort in mind. Accommodation features bright and spacious lounge areas and bedrooms, each attractively decorated and furnished, while outside large landscaped gardens, a sensory garden and patios areas may be enjoyed on sunny days.

A delicious variety of home cooked meals are freshly prepared by the onsite chef ensuring individual dietary requirements and tastes are catered for. Residents may enjoy mealtimes in the company of others in the pleasant dining room, or from the comfort of their own room if preferred. A 'Night Bite' menu is also available for late night snacks and drinks.

Reminiscence therapy helps those with dementia, while many other activities are organised to suit personal interests and abilities, these include summer fetes, sing-along sessions, pub lunches and bingo, alongside many other community initiatives.

Group: Bupa Care Homes

Person in charge: Anthony Byrne (General Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 150 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 150

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Rowan Garth Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Rowan Garth Care Home has a Review Score of 7.7 (7.684)

The Review Score of 7.7 (maximum of 10) for Rowan Garth Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Rowan Garth Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.084 for Rowan Garth Care Home is calculated as follows: ( (58 Excellents x 5) + (28 Goods x 4) + (23 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 119 Ratings = 4.084

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.6 Points relating to the number of positive Reviews for Rowan Garth Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 30 positive Reviews (150 registered maximum number of service users ÷ 5). 3 Reviews ÷ 30 Target = 0.100

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    2
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rowan Garth Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    2
  • Extremely UNLIKELY
    1

Reviewer Connection to Rowan Garth Care Home

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

I have a very lovely stay at Rowan Garth. The home is airy and the staff are very friendly and nice atmosphere. It is like a home from home. Like to stay forever.

How likely would you be to recommend Rowan Garth Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Rowan Garth Care Home responded to this review on 28 Jun 2017:

Thank you for your review. So glad you enjoyed your stay with us. Hopefully, you will come and stay again with us.

The care home has shown improvement since the new manager has been appointed. The food has started to improve but the choices are a little bazaar at times. The staff on duty work hard and do their best as at times, the unit I visit is short staffed with some very needy residents. A good motto which I feel would display well around all your care home is "Our residents do not live in our workplace, we work in their home". Overall, it is a satisfactory place, with some room for improvement.

How likely would you be to recommend Rowan Garth Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Rowan Garth Care Home responded to this review on 22 Jun 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

So much has changed in this home over the past few months. The improvements are fantastic. My husband is so well cared for, I am so pleased. The new management are fantastic and are working hard every day to make things better. Thank you all so much.

How likely would you be to recommend Rowan Garth Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Rowan Garth Care Home responded to this review on 31 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My husband has been very well cared for, the staff are wonderful and I would recommend anyone to go there.

How likely would you be to recommend Rowan Garth Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Rowan Garth Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My mother in law spent 3 very unhappy weeks in Rowan Garth. It had inadequate staff numbers to deal with her condition and failed to provide a full and safe caring environment. Family members visiting found her in a state of dehydration, confusion and in a state of incontinence. One occasion she needed to use the toilet, staff were approached and was told to tell her to hang on for 5 minutes. They were on a break, drinking tea and could not be bothered to assist. Another member of staff (newly employed) managed to get help but it took a full 10 minutes from the time of asking for help and help arriving. We are disgusted and dismayed at her treatment, she was readmitted to hospital in a very dehydrated state with bed sores and blistered feet which is an indication that she had not been moved in the bed for a long time. The hospital has also made a complaint about the delay in letting her get into such a dangerous state of dehydration before calling an ambulance.

How likely would you be to recommend Rowan Garth Care Home? Extremely Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

My mum was only at Rowan Garth for 3 and a half weeks before she passed on. I found the staff all very good with my mother, also the food was very good, and my mother's accommodation was very nice.

How likely would you be to recommend Rowan Garth Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very pleased with the care given to my mother over the 6 years of residency. She was treated with dignity and respect by all those working with her. Being physically dependent for all care needs it was imperative that we had confidence in the staff .

How likely would you be to recommend Rowan Garth Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I found, visiting my mother was soul destroying, not so for her but for the other residents who always seemed to need someone to do something for them. I often thought if you employed carers the residents would be more comfortable in every way, especially for those who seldom got a visitor. During the two years of my mother's stay I had to purchase 38 pairs of trousers and numerous other items of clothing ( I washed my mothers clothes myself) only to find they would disappear and often reappear on other residents. Your advert on TV and radio make me sick and is most definitely not a true reflection of the care and conditions at Rowan Garth. However this is no reflection on the staff employed just that there should be more. Often I would find my mum soaked in her own urine and it is this fact that would make me very unlikely to recommend Rowan Garth

How likely would you be to recommend Rowan Garth Care Home? Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Very Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Poor

Value for Money: Poor

Rowan Garth Care Home, Bupa Care Homes at Rowan Garth Care Home responded to this review on 26 Oct 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further.

My mother has now been in Rowan Garth for 13 months and we are very happy with the care she receives; however the system of entry for family to visit is extremely stressful, It can take several rings on the bell and up to 10 minutes to answer. I will no longer visit my mother on my way home from work in the winter. ( I would very much appreciate being contacted to discuss this further) It is because this system it is very unlikely that I would recommend Rowan Garth to family or friends.

How likely would you be to recommend Rowan Garth Care Home? Unlikely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Rowan Garth Care Home, Bupa Care Homes at Rowan Garth Care Home responded to this review on 27 Oct 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further.

My wife was very well looked after.

How likely would you be to recommend Rowan Garth Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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