Rowan Garth Care Village

219 Lower Breck Road, Liverpool L6 0AE
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8.9 58 Reviews
  • Rowan Garth Care Village, Liverpool
At Rowan Garth, the team understand that choosing care for your loved one is a big decision. That's why they offer a family-run home that prioritises warmth and friendliness for residents.

The experienced staff are available around the clock to ensure your loved one receives the best possible care. From delicious meals to activity coordinators, they offer a wide range of amenities to enhance their quality of life. Plus, fun and engaging activities encourage socialisation and cognitive stimulation. Contact the team today to arrange a visit or online viewing and discover why Rowan Garth is the first-class home your loved one deserves.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £800 – £895
  • Self-Funded Residential Dementia Care: £1050 – £1065
  • Self-Funded Nursing Care: £1150 – £1165
  • Self-Funded Nursing Dementia Care: £1150 – £1165
  • RESPITE Self-Funded Residential Care: £960 – £1074
  • RESPITE Self-Funded Residential Dementia Care: £1260 – £1278
  • RESPITE Self-Funded Nursing Care: £1380 – £1398
  • RESPITE Self-Funded Nursing Dementia Care: £1380 – £1398

These prices are only a guideline, please contact Rowan Garth Care Village to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mary Crossley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (150)
  • Couples/Companion Rooms (0)

Parking

  • Plenty of free car parking on site.

Rowan Garth Care Village Reviews (58)

Total of 58, showing 41-58
8.9

Rowan Garth Care Village has a Review Score of 8.9 (8.947) out of 10, based on 16 reviews in the last 2 years. Over all time Rowan Garth Care Village has 58 reviews.

Overall Experience

  • 36
  • 14
  • 4
  • 0
  • 4

Date Published

58
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Review from Brian C (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum treated very well, seems very happy and relaxed. Staff very friendly and helpful.

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Review from Carol S (Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Rowan Garth has been very good. All the staff are friendly and are willing to go out of their way to help you.

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Review from Caroline H (Partner of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my partner every day and am very happy with the care provided.

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Review from Michelle C (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been pleased with the care my mum has received since being a resident at Rowan Garth. The staff are also very pleasant, nothing is too much trouble.

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Review from Pauline B (Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having stayed in Rowan Garth for nearly a month and I have nothing but praise for the whole establishment, carers are second to none in this City. Having had experience elsewhere. I have nothing but the kindest thoughts of Rowan Garth Care Home, however, if people aren't sure I will see that they are
aware of the care at Rowan Garth.

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Review from D K (Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed in other homes but this one is the best. I got on with everyone and the staff are great.

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Review from D B (Daughter of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to mum is amazing! Mum is treated with respect and dignity which gives the family peace of mind. We are extremely happy with the love and care shown to our mum by all the staff.

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Review from Lawrence W (Sister of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has been excellent with care and needs of my wife which has been greatly appreciated by me and our whole family and friends. Nothing has been too much trouble for them. Thank you.

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Review from D P (Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very lovely stay at Rowan Garth. The home is airy and the staff are very friendly and nice atmosphere. It is like a home from home. Like to stay forever.

Reply from Jayne Duck, Customer Services Administrator at Rowan Garth Care Village

Thank you for your review. So glad you enjoyed your stay with us. Hopefully, you will come and stay again with us.

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Review from J R (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home has shown improvement since the new manager has been appointed. The food has started to improve but the choices are a little bazaar at times. The staff on duty work hard and do their best as at times, the unit I visit is short staffed with some very needy residents. A good motto which
I feel would display well around all your care home is "Our residents do not live in our workplace, we work in their home". Overall, it is a satisfactory place, with some room for improvement.

Reply from Jayne Duck, Customer services administrator at Rowan Garth Care Village

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from S W (Wife of Resident) published on 31 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So much has changed in this home over the past few months. The improvements are fantastic. My husband is so well cared for, I am so pleased. The new management are fantastic and are working hard every day to make things better. Thank you all so much.

Reply from Simone Berkeley, Customer Service Advisor at Rowan Garth Care Village

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from A K (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very well cared for, the staff are wonderful and I would recommend anyone to go there.

Reply from Jamie, National Development Manager at Rowan Garth Care Village

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from John M (Son-in-law of Resident) published on 14 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother in law spent 3 very unhappy weeks in Rowan Garth. It had inadequate staff numbers to deal with her condition and failed to provide a full and safe caring environment. Family members visiting found her in a state of dehydration, confusion and in a state of incontinence. One occasion she needed
to use the toilet, staff were approached and was told to tell her to hang on for 5 minutes. They were on a break, drinking tea and could not be bothered to assist. Another member of staff (newly employed) managed to get help but it took a full 10 minutes from the time of asking for help and help arriving. We are disgusted and dismayed at her treatment, she was readmitted to hospital in a very dehydrated state with bed sores and blistered feet which is an indication that she had not been moved in the bed for a long time. The hospital has also made a complaint about the delay in letting her get into such a dangerous state of dehydration before calling an ambulance.

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Review from W G (Daughter of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was only at Rowan Garth for 3 and a half weeks before she passed on. I found the staff all very good with my mother, also the food was very good, and my mother's accommodation was very nice.

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Review from Beth E (Daughter of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been in Rowan Garth for 13 months and we are very happy with the care she receives; however the system of entry for family to visit is extremely stressful, It can take several rings on the bell and up to 10 minutes to answer. I will no longer visit my mother on my way home from work
in the winter. ( I would very much appreciate being contacted to discuss this further) It is because this system it is very unlikely that I would recommend Rowan Garth to family or friends.

Reply from Rowan Garth Care Home, Bupa Care Homes at Rowan Garth Care Village

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further.

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Review from Susan D (Daughter of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found, visiting my mother was soul destroying, not so for her but for the other residents who always seemed to need someone to do something for them. I often thought if you employed carers the residents would be more comfortable in every way, especially for those who seldom got a visitor. During the
two years of my mother's stay I had to purchase 38 pairs of trousers and numerous other items of clothing ( I washed my mothers clothes myself) only to find they would disappear and often reappear on other residents. Your advert on TV and radio make me sick and is most definitely not a true reflection of the care and conditions at Rowan Garth. However this is no reflection on the staff employed just that there should be more. Often I would find my mum soaked in her own urine and it is this fact that would make me very unlikely to recommend Rowan Garth

Reply from Rowan Garth Care Home, Bupa Care Homes at Rowan Garth Care Village

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further.

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Review from Jean C (Daughter of Resident) published on 26 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care given to my mother over the 6 years of residency. She was treated with dignity and respect by all those working with her. Being physically dependent for all care needs it was imperative that we had confidence in the staff .

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Review from Michael G (Husband of Resident) published on 20 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was very well looked after.

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Current Review Score: 8.9 (8.947)

Overview of Review Score

The Review Score of 8.9 (8.947) out of 10 for Rowan Garth Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for Rowan Garth Care Village is calculated as follows: ( (115 Excellents x 5) + (58 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 190 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Rowan Garth Care Village is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 15 Positive Reviews ÷ 30 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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