Alexandra Care Home

Mum came in for restbite care and she was treeted very well. She enjoyed her stay and was treeted with dignity at all times. All the staff was very attentive and looked after her needs.

Very good. Staff friendly/excellent.

From the very beginning, the staff, manager to the cleaners, have been very supportive, caring and friendly, making this transition a little easier. Nothing is too much trouble. Thank you, everyone.

Our Mum spent the last 4 years of her life in 4 different local residential and care homes. While we as a family were very happy with the care Mum was given in all of these places, Alexandra Care Home was, in our opinion, by far the very best of them all. From the level of care Mum received to the standard of her own room and all the other areas of the home, to the very pleasant demeanour and helpfulness of each and every member of staff, not to mention all the activities on offer! All these factors ensured that Mum felt cared for and looked after right up until her peaceful passing and we can't thank the wonderful staff enough for that.

It was a great comfort to us as a family that she was in a safe and caring environment.

I have nothing but praise for every member of staff. My husband being blind and unable to communicate, has received the best care possible, in cleanliness, dignity, care and support. Excellent choice of food, comfortable room, always kept clean. It feels like a very safe place to be. The care and concern has extended to me also, which I am very grateful for. I cannot praise highly enough all of the staff.

My sister has been in the care home for 6 months and she has been very happy and well looked after. She has a good relationship with all the staff and enjoys their company. This is a lovely care home but the staff make it something special. By their empathy and care of all residents. They care for the family and make them welcome.

Very well organised. Very well managed. Despite the needs of the clients, it is clean, tidy and well cared for building, rooms etc. Excellent communication with relatives of clients. All staff willing to go the extra mile (this of course is primarily due to management ethos). An establishment of obvious care.

My brother was placed in Alexandra Care Home for end-of-life care in mid-July. He has told us how happy he is there and that the staff are all helpful and do attend to all his requirements both medical and personal. The food is excellent and so is his accommodation. It is comforting to me that he is so well looked after at this sad time.

We were able to get Grandad in quickly when he deteriorated. Management and staff are very friendly and supportive. Given the choice of room, nice quality rooms. He is always clean and sitting out. So far very impressed. Thank you.

On using Crisis Response for emergency respite for my mother, Alexandra Care was suggested. The purpose was to support my mother due to the family supporting Dad on his sudden end of life. On entering the building, all the staff from care support, domestic, cook and nurses became aware of the situation, listened and gave me time to discuss Mum's care needs, that she was aware of the situation, so supported my mum from day one. On losing Dad, Mum became end of life and again all staff listened and allowed myself and brother to support Mum 24 hours, giving Mum dignity and respect. Your professional, friendly and caring approach went beyond all our expectations and your concern and emotional support will not be forgotten. Thank you all.

My mum came into Alexandra Care Home on an emergency respite while our dad was dying in hospital. She came here on Monday afternoon as he died that evening. As soon as we brought her here she was met with smiling faces who all treated her and us with dignity and respect. Sadly Mum's health deteriorated and during her final days as a family, we were treated the same. Many thanks to you all!

All the staff are very helpful and friendly.

My mother is in Alexandra Care Home for respite. We normally look after her at home but she's coming to Alexandra to let us have a rest. She likes this home better than others she's used in the past and is really settled. We consider it a very clean, well-run and caring home and are happy to give the staff the highest praise.

Very good experience, very caring people.

Placing a family member into respite was never going to be an easy decision but the staff at Alexandra Care Home have gone above and beyond. They have treated Mum with dignity throughout and provided much-needed guidance and support to us as a family. Knowing Mum is safe and cared for has been a huge relief. The staff very much act as a team and clearly take time to recognise the individual areas in their care. I have been impressed by the rigour of wrap-around services and support and the team's efforts to create a happy and welcoming atmosphere at Christmas/New Year. With thanks.

Our experience to date has been very good. The staff are very good with my mother-in-law. The home is clean, the staff are caring and friendly to both my mother-in-law and to us as her family and visiting is flexible which enables us to see her every day. Her room is cleaned regularly and my mother-in-law is both safe and well cared for which is very reassuring to us. All they ask is that you do not visit during restricted times so that they can ensure residents are not distracted at mealtimes which we agree wholeheartedly with. They have social and community events on too to enable interaction and to try and keep the mind engaged.

My mother is currently being cared for in respite at The Alexandra and the staff have been very kind and welcoming to her. It was the worst feeling in the world taking her there to stay, but as soon as we got into the building, my mother and I relaxed. It is not the most modern place, but it is homely and has a nice atmosphere with furnishings fitting my mother's taste. There are plenty of staff on hand who chat to my mother all the time and check she has everything she needs. She says the food is lovely and she is fascinated how they use a chair lift to bathe her. She says she has enjoyed the activities too.

My wife has been resident at the Alexandra Care Home for four weeks following discharge from hospital. The first impression of the home when entering was found to be very welcoming from the staff and gives the feeling of quality and cleanliness throughout. The decor of her room is very tasteful and complemented by quality furnishings. The care and attention for residents from staff (even end of life) is exceptional and dignified and they are always on hand to help with anything needed.

For that, I would always hold the staff here in high regard.