Alexandra Care Home

Park Road South, Wargrave Road, Newton-le-Willows WA12 8EX
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8.9 47 Reviews
  • Alexandra Care Home, Newton-le-Willows
Alexandra Care Home has a team of trained staff who ensure each residents’ privacy and dignity is maintained at all times.

Trained, caring staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1350
  • Self-Funded Nursing Care: £1250 – £1350

FNC isn't included in the fees.

These prices are only a guideline, please contact Alexandra Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Wendy Martindale (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)

Parking

  • There is ample free parking on site.

Alexandra Care Home Reviews (47)

8.9

Alexandra Care Home has a Review Score of 8.9 (8.904) out of 10, based on 5 reviews in the last 2 years.
Over all time Alexandra Care Home has 47 reviews.

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Date Published
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Reviewer Connection to Alexandra Care Home
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Total of 47, showing 21-40
Review from B D (Son of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am full of admiration and respect for the work that the care and nursing staff carry out at the home. The biggest shortcoming overall relates to communication. It has been difficult to stay in touch with my mum, particularly during periods where no visiting has been permitted. On many occasions, it
has been difficult to get through on the telephone or to contact via messenger. It would be helpful if improvements could be made in this area in future.
Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you for your feedback about our home and your kind comments about our team. We understand that communicating regularly with loved ones is incredibly important, so can only apologise that you had trouble with this. In the past 18 months, the home has purchased two additional mobile phones specifically for relatives, as well as set up a private Facebook group to ensure that families could still communicate with their loved ones on a regular basis. Now that families are able to visit the home again, we hope that any communication issues have been resolved. However, if you are still experiencing any issues, please contact the Home Manager directly so we can find a solution. Thank you again.

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Review from Louise T (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall service is good. More communication needed eg, after hospital appointments before and after. Staff always friendly and polite. Dad seems to have a good, healthy relationship with all staff.
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Review from J F (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are the main reason for the good review. During the lockdown, they have kept in touch via FaaceTime and the website. My mum has been kept safe, and during recent visits, I have witnessed the kindness and care that the staff have shown to many residents. They have also shown empathy to relatives
who couldn't see their relatives as often as they would like. I can't praise the staff enough. My mum is happy in Alexandra, and that my main focus.
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Review from Philip N (Son of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and supportive. Perhaps a little updating needed. The main thing is my mother's care and needs are very well administrated. She feels safe and happy.
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Review from Margaret M (Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very warmly welcomed on arrival, at a very inconvenient time of evening due to a shortage of ambulances and bad weather. I was given a hot drink and was shown to my room and introduced to members of staff.
Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you, Margaret, for letting us know how we are doing at Alexandra Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Chris C (Son of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was admitted from hospital and stayed for about 2 months. Because of the pandemic I was not able to go inside the home at all, but the activities coordinator was excellent in facilitating FaceTime calls at short notice. The nurses were caring and committed, easy to talk to and always returned
calls. They still cared when she had a return to hospital and then when she died. Her health deteriorated but, despite always saying she did not want to go into care, always seemed content and calm and well looked after. Before she was admitted I was very apprehensive, but any fears were unfounded.
Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you for your feedback and for taking the time to share your experience at Alexandra Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to get in touch.

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Review from A M (Wife of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find the staff to be caring and helpful.
Reply from Kristen Fitzgerald, Marketing Assistant at Alexandra Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a great day.

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Review from G G (Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's a bright happy place. Staff are friendly they di what I ask. Overall I am enjoying being here.
Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive. Have a fantastic day.

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Review from Linda M (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
During the last few years, my mother (98) has been a resident at Alexandra Care Home. Her choice of care home was based on the fact that she had been there briefly for a short respite period and was very keen to make it her new home.
The staff at Alexandra are always pleased to see visitors and
are always willing to help in any way that they can to listen and resolve any requests or issues. And when I say staff I mean from the admin staff, catering staff, laundry and of the course the carers.
It may not be the most lavish care home in the area but Alexandra has a heart which I see on my visits and I hear from my mother about the kindness of staff.
I can recommend Alexandra as a family home away from home.
Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you, Linda, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from Kath W (Daughter of Resident) published on 27 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We owe a huge thank you to all the kind and caring staff who have been looking after our mum. It was only a short term visit but during that time we were all impressed with the genuine care shown by staff. During the terrible coronavirus pandemic, when visiting had to stop they were happy to pass on
messages and tell us how her day had gone. We also felt that it was a bright and airy building which was always spotless. Thank you all again.
Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you, Kath, for your wonderful feedback about Alexandra Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.

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Review from G J (Son of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean - good staff and happy for my mum to be here. She has come on in leaps and bounds since she has been here. Thank you to you and all the staff.
Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you, Glynn, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from Lesley S (Friend of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant staff. Always clean and plenty of entertainment. The care of the people is excellent always pleasant to guests and the home itself is immaculate.
Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you, Lesley, for your comments about your recent experience at Alexandra Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from B R (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly staff. Always clean and tidy.
Always there for a chat. My mum is always very well looked after.
The best home I have ever visited.
Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you for letting us know how we are doing at Alexandra Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Andrea J (Daughter of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the staff enough at Alexandra Care Home for their kindness and thoughtfulness they showed to my mum during her stay there following a nasty fall.
Their attention to detail to ensure her physical and emotional needs were cared for was exceptional.
Their approach is person-centred and
they ensure all residents are included in the wide range of activities provided by the staff and activities support staff.
The place is warm, friendly and homely and has a lovely welcoming atmosphere.
Thank you for all your hard work and the time spent making sure my mum's stay was a happy one.
Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you Andrea, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Alexandra Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Alexandra did see some friendships flourish with both the Care team and residents. Thank you again, Andrea, and if there is anything more we can do please do not hesitate to reach out.

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Review from S G (Daughter of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had no experience of care homes until mum needed to move to one - I had heard all the bad stories on the news and was extremely apprehensive - I needn't have worried. The home manager was helpful and professional from the assessment onwards. The staff nurses and carers are wonderful. Mum loves them
all as family, she calls them "her girls".
If I have to point out one negative it would be the decor in mum's room but the excellent care compensates this.
Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Alexandra Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sylvia W (Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living in this care home as it is very homely and caring and I know that I am not well.
I am cared for by the staff and happy.
Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you, Sylvia, for your feedback following your recent experience at Alexandra Care Home. We are happy to learn it has been a positive one and glad that you are enjoying your time here. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from V F (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in a number of care homes, but this one is the best. The staff are excellent, they are good with the residents and the lady that does the activities is brilliant, she really gets them joining in and sometimes they have a great laugh.
My mum is happy and settled and the staff know her
likes and dislikes.
It is very homely and I would recommend it to anyone looking for a care home.
Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you for your positive feedback towards Alexandra Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team and to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.

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Review from Keith V (Son of Resident) published on 20 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alexandra Care Home should be so proud of its staff. Management, nurses, care workers, cleaning staff and everyone else involved have treated my mother with love, care, respect and dignity in the three years she has been there. Myself and my sister cannot thank everyone enough for the manner in which
they cared for our mother. Sadly our mother recently passed away at the age of 90 but we are so pleased we chose Alexandra for her final years. Sincere thanks to all.
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Review from Anne B (Daughter of Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was very poorly when she was discharged to Newton, she has received excellent round the clock nursing care from the dedicated staff at Newton. Thye is always friendly and welcoming nothing is too much trouble. There are no restrictions on visiting and a family atmosphere prevails. Choice and
quality of food are good. Everything centres on the health and well-being of the residents. My mum has made excellent progress and considering her advancing years is better than I could have hoped for. Thanks to all the staff.
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Review from Edgar Michael W (Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff work very hard.
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Current Review Score: 8.9 (8.904)

Overview of Review Score

The Review Score of 8.9 (8.904) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Alexandra Care Home is calculated as follows: ( (53 Excellents x 5) + (7 Goods x 4) ) ÷ 60 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.021 Points relating to the number of positive Reviews for Alexandra Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 5 Positive Reviews ÷ 9.6 = 0.521
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Wendy

Wendy Martindale

Job Title: Home Manager

Wendy is extremely passionate about helping others and providing the best care possible for her residents. With a BSc (Hons) degree in Adult Nursing, she is highly experienced, previously working in NHS trusts on acute medical wards, for Lancashire PCT as a prison Nurse and in various care homes. As well as being a successful home manager at Alexandra Care Home, Wendy also enjoys going on holidays and spending time with her grandchildren and the rest of her family. Words of encouragement for someone looking for the right care home would be: “First impressions are very important. Think whether they would enjoy the atmosphere of the home.”


“I love getting to know our residents, it’s truly amazing what some of our residents have done and what they have achieved in their lifetime.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra Care Home to verify any information. View our terms and conditions. Alexandra Care Home has an Enhanced Service - more info.