Alexandra Care Home has a friendly, experienced team that provides a full range of high-quality care services, including residential care for those who need daily support, nursing care for individuals with more complex health needs, and respite care for short-term stays or to give carers a well-deserved break.
They're proud of their homely atmosphere, where residents can relax, socialise, and enjoy a fulfilling lifestyle. The catering team prepare delicious meals each...
Alexandra Care Home has a friendly, experienced team that provides a full range of high-quality care services, including residential care for those who need daily support, nursing care for individuals with more complex health needs, and respite care for short-term stays or to give carers a well-deserved break.
They're proud of their homely atmosphere, where residents can relax, socialise, and enjoy a fulfilling lifestyle. The catering team prepare delicious meals each day, using fresh, seasonal ingredients. Alexandra also celebrates special occasions throughout the year with themed menus and events, bringing joy and variety to mealtimes.
At Alexandra Care Home, they have strong connections with the local Newton-le-Willows community, hosting regular events and activities for everyone, from lively social gatherings to peaceful, quiet moments. They support residents to continue the hobbies and pastimes they love, or to discover new interests with the help of the dedicated activities team.
Above all, they treat every resident as an individual, with personalised care, warmth, and respect at the heart of everything they do.
Contact Alexandra Care Home to confirm what's included and get a personalised quote:
FNC isn't included in the fees. Price on application for respite.
The price(s) shown are provided by the care home. Contact Alexandra Care Home for full pricing details and T&Cs.
Alexandra Care Home has a Review Score of 9.0 (9.006) out of 10, based on 6 reviews in the last 2 years.
Over all time Alexandra Care Home has 50 reviews.
More suitable for residential care...
The staff seemed nice and helpful, even handymen always looking to help.
My mother is well cared for. When I have been unable to visit due to COVID infections, most of the time I have been able to have video calls with Mum. This has enabled me to assess Mum's condition. It is sometimes difficult to get through on the phone. Any issues I have raised have been dealt with...
My mother is well cared for. When I have been unable to visit due to COVID infections, most of the time I have been able to have video calls with Mum. This has enabled me to assess Mum's condition. It is sometimes difficult to get through on the phone. Any issues I have raised have been dealt with promptly.
It is most frustrating trying to get access when you have booked a visit, you can ring the doorbell for sometimes 20 minutes before you get a response. I have never got in on time. I don't understand why when your visit time is in the book? This is a problem for most visitors I have talked to.
It is most frustrating trying to get access when you have booked a visit, you can ring the doorbell for sometimes 20 minutes before you get a response. I have never got in on time. I don't understand why when your visit time is in the book? This is a problem for most visitors I have talked to.
Thank you for your comments about Alexandra Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, so do apologise for any difficulty when visiting. At this current time, all visitors are to present a negative...
Thank you for your comments about Alexandra Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, so do apologise for any difficulty when visiting. At this current time, all visitors are to present a negative Lateral Flow Test prior to entering the home, so if this test is completed at the home, there can be a short wait time for your result. If you would like to discuss any problems directly, please reach out to us at the home so we can find a solution. Thank you again.
I am full of admiration and respect for the work that the care and nursing staff carry out at the home. The biggest shortcoming overall relates to communication. It has been difficult to stay in touch with my mum, particularly during periods where no visiting has been permitted. On many occasions,...
I am full of admiration and respect for the work that the care and nursing staff carry out at the home. The biggest shortcoming overall relates to communication. It has been difficult to stay in touch with my mum, particularly during periods where no visiting has been permitted. On many occasions, it has been difficult to get through on the telephone or to contact via messenger. It would be helpful if improvements could be made in this area in future.
Thank you for your feedback about our home and your kind comments about our team. We understand that communicating regularly with loved ones is incredibly important, so can only apologise that you had trouble with this. In the past 18 months, the home has purchased two additional mobile phones...
Thank you for your feedback about our home and your kind comments about our team. We understand that communicating regularly with loved ones is incredibly important, so can only apologise that you had trouble with this. In the past 18 months, the home has purchased two additional mobile phones specifically for relatives, as well as set up a private Facebook group to ensure that families could still communicate with their loved ones on a regular basis. Now that families are able to visit the home again, we hope that any communication issues have been resolved. However, if you are still experiencing any issues, please contact the Home Manager directly so we can find a solution. Thank you again.
Overall service is good. More communication needed eg, after hospital appointments before and after. Staff always friendly and polite. Dad seems to have a good, healthy relationship with all staff.
Overall service is good. More communication needed eg, after hospital appointments before and after. Staff always friendly and polite. Dad seems to have a good, healthy relationship with all staff.
Staff are the main reason for the good review. During the lockdown, they have kept in touch via FaaceTime and the website. My mum has been kept safe, and during recent visits, I have witnessed the kindness and care that the staff have shown to many residents. They have also shown empathy to...
Staff are the main reason for the good review. During the lockdown, they have kept in touch via FaaceTime and the website. My mum has been kept safe, and during recent visits, I have witnessed the kindness and care that the staff have shown to many residents. They have also shown empathy to relatives who couldn't see their relatives as often as they would like. I can't praise the staff enough. My mum is happy in Alexandra, and that my main focus.
The staff are friendly and supportive. Perhaps a little updating needed. The main thing is my mother's care and needs are very well administrated. She feels safe and happy.
The staff are friendly and supportive. Perhaps a little updating needed. The main thing is my mother's care and needs are very well administrated. She feels safe and happy.
I was very warmly welcomed on arrival, at a very inconvenient time of evening due to a shortage of ambulances and bad weather. I was given a hot drink and was shown to my room and introduced to members of staff.
I was very warmly welcomed on arrival, at a very inconvenient time of evening due to a shortage of ambulances and bad weather. I was given a hot drink and was shown to my room and introduced to members of staff.
Thank you, Margaret, for letting us know how we are doing at Alexandra Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
My mother was admitted from hospital and stayed for about 2 months. Because of the pandemic I was not able to go inside the home at all, but the activities coordinator was excellent in facilitating FaceTime calls at short notice. The nurses were caring and committed, easy to talk to and always...
My mother was admitted from hospital and stayed for about 2 months. Because of the pandemic I was not able to go inside the home at all, but the activities coordinator was excellent in facilitating FaceTime calls at short notice. The nurses were caring and committed, easy to talk to and always returned calls. They still cared when she had a return to hospital and then when she died. Her health deteriorated but, despite always saying she did not want to go into care, always seemed content and calm and well looked after. Before she was admitted I was very apprehensive, but any fears were unfounded.
Thank you for your feedback and for taking the time to share your experience at Alexandra Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to get in touch.
Always find the staff to be caring and helpful.
Always find the staff to be caring and helpful.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a great day.
It's a bright happy place. Staff are friendly they di what I ask. Overall I am enjoying being here.
It's a bright happy place. Staff are friendly they di what I ask. Overall I am enjoying being here.
Thank you for sharing your recent experience of our home. We are pleased that it has been so positive. Have a fantastic day.
The staff at Alexandra are always pleased to see visitors...
I can recommend Alexandra as a family home away from home.
Thank you, Linda, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
We owe a huge thank you to all the kind and caring staff who have been looking after our mum. It was only a short term visit but during that time we were all impressed with the genuine care shown by staff. During the terrible coronavirus pandemic, when visiting had to stop they were happy to pass...
We owe a huge thank you to all the kind and caring staff who have been looking after our mum. It was only a short term visit but during that time we were all impressed with the genuine care shown by staff. During the terrible coronavirus pandemic, when visiting had to stop they were happy to pass on messages and tell us how her day had gone. We also felt that it was a bright and airy building which was always spotless. Thank you all again.
Thank you, Kath, for your wonderful feedback about Alexandra Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.
The home is very clean - good staff and happy for my mum to be here. She has come on in leaps and bounds since she has been here. Thank you to you and all the staff.
The home is very clean - good staff and happy for my mum to be here. She has come on in leaps and bounds since she has been here. Thank you to you and all the staff.
Thank you, Glynn, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
Pleasant staff. Always clean and plenty of entertainment. The care of the people is excellent always pleasant to guests and the home itself is immaculate.
Pleasant staff. Always clean and plenty of entertainment. The care of the people is excellent always pleasant to guests and the home itself is immaculate.
Thank you, Lesley, for your comments about your recent experience at Alexandra Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
The best home I have ever visited.
The best home I have ever visited.
Thank you for letting us know how we are doing at Alexandra Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Their approach is person-centred...
Thank you for all your hard work and the time spent making sure my mum's stay was a happy one.
Thank you Andrea, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Alexandra Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the...
Thank you Andrea, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Alexandra Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Alexandra did see some friendships flourish with both the Care team and residents. Thank you again, Andrea, and if there is anything more we can do please do not hesitate to reach out.
I had no experience of care homes until mum needed to move to one - I had heard all the bad stories on the news and was extremely apprehensive - I needn't have worried. The home manager was helpful and professional from the assessment onwards. The staff nurses and carers are wonderful. Mum loves...
If I have to point out one negative it would be the decor in mum's room but the excellent care compensates this.
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Alexandra Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
I am cared for by the staff and happy.
I am cared for by the staff and happy.
Thank you, Sylvia, for your feedback following your recent experience at Alexandra Care Home. We are happy to learn it has been a positive one and glad that you are enjoying your time here. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
My mum is happy and settled and the staff know...
It is very homely and I would recommend it to anyone looking for a care home.
Thank you for your positive feedback towards Alexandra Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team and to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.
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Wendy is extremely passionate about helping others and providing the best care possible for her residents. With a BSc (Hons) degree in Adult Nursing,...
Wendy is extremely passionate about helping others and providing the best care possible for her residents. With a BSc (Hons) degree in Adult Nursing, she is highly experienced, previously working in NHS trusts on acute medical wards, for Lancashire PCT as a prison Nurse and in various care homes. As well as being a successful home manager at Alexandra Care Home, Wendy also enjoys going on holidays and spending time with her grandchildren and the rest of her family. Words of encouragement for someone looking for the right care home would be: “First impressions are very important. Think whether they would enjoy the atmosphere of the home.”
“I love getting to know our residents, it’s truly amazing what some of our residents have done and what they have achieved in their lifetime.”
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