Manchester House

83 Albert Road, Southport PR9 9LN
Review Us
8.3 28 Reviews
  • Manchester House, Southport
Manchester House Nursing home accommodates up to 67 service users including young, physically disabled residents and elderly residents.

All staff are trained to high quality and go above and beyond to ensure each resident's well-being.

The Victorian manor house, is in close proximity to the town centre. Some of the rooms benefit from en-suite facilities and there are several communal bathroom/shower rooms.

The varied menu is offered by the chefs who closely communicate with residents to meet their individual needs and preferences.
Show Manchester House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 67 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1388

These prices are only a guideline, please contact Manchester House directly to find out the price for your requirements.

These prices are only a guideline, please contact Manchester House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kylie Radcliffe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (2)

Parking

  • Small private car park at the front of the home. Plenty of roadside parking around the home.

Manchester House Reviews (28)

8.3

Manchester House has a Review Score of 8.3 (8.337) out of 10, based on 5 reviews in the last 2 years.
Over all time Manchester House has 28 reviews.

Overall Experience
  • 16
  • 8
  • 1
  • 2
  • 1
Date Published
  • 28
  • 1
  • 2
  • 5
  • 23
Reviewer Connection to Manchester House
  • 7
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Emma B (Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in very sick underweight and depressed and was greeted from the offset with reliable, caring, professional, dignified, friendly staff who from day one made me feel at home again and like a person who mattered again, both physically and mentally. I have made a long lasting friendship with staff
and residents. I hope I will be able to return after my operation for rehabilitation.
Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you taking the time to write this review. I am pleased to hear that you enjoyed your time at the home. I am sure the manager and her team would welcome you back to the home when it is needed for rehabilitation. We have passed on your positive comments to the team at the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip W (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good food, nice room, nice surroundings, staff are helpful with shopping and attending appointments.
Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to complete this review. I have passed on your positive comments to the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very kind and caring.
I have various allergies to some foods. They try to give me suitable meals most times - for which I am grateful - however - a lot of the food is frozen. I realise it is difficult with so many people to feed.
Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to write this review. I have passed your comments on to our catering team and will ask the chef to come and discuss your dietary needs which I am sure we will be able to accommodate.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Derek M (Father of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son has received good nursing care for severe pressure wounds and progressive MS plus his general care and welfare. He is kept clean, warm and well-fed. He is comfortable there and considers it 'home'.
Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to write this review. I will pass it onto the staff team. All the team work very hard to ensure that all residents feel that Manchester House is their home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Cousin of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit, I find the staff very friendly and accommodating, always around to make refreshments for me and my cousin. He seems happy with all staff and they all seem to have a good relationship with him, which is nice for me to see.
Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to complete this questionnaire and provide your positive comments. I have passed your feedback onto the team at Manchester House. The care and nursing staff strive to maintain the highest standards at all times and it is a pleasure to know that this is recognised.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D L (Partner of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff very good with the exception of a few people. This situation can easily be put right.
Reply from Colette'Manning, Home Manager at Manchester House

Thank you for your feedback. Once visiting is permitted again, we would love to discuss this further with you. Please pop in to see me (Colette).

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C D (Wife of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with all aspects of Manchester House and the way my husband is cared for. Also, the way they look after all my family.
Reply from Colette Manning, Home Manager at Manchester House

We pride ourselves in providing the best care possible and appreciate your comments. Thank you from us all at Manchester House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle W (Sister of Resident) published on 23 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with all of the staff at Manchester House. My brother has Down’s Syndrome and many complicated medical problems. My family and I feel absolutely, completely happy with how they have dealt with his problems associated with his needs. I have witnessed the staff on many occasions dealing
with my brother's problems as well as other residents in a professional, caring and very calm manner at all times. Absolutely amazing staff and a very professionally run place.
Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for your review and we will pass your positive comments onto the home's staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.3 (8.337)

Overview of Review Score

The Review Score of 8.3 (8.337) out of 10 for Manchester House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.464 for Manchester House is calculated as follows: ( (31 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 56 Ratings = 4.464
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.873 Points relating to the number of positive Reviews for Manchester House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 5 Positive Reviews ÷ 13.4 = 0.373
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Rachel

Rachel Preston

Job Title: Home Manager Joined: 2022

Manchester House is a unique and inclusive service with a distinctly warm and friendly atmosphere, which Rachel and her team do much to enhance and promote.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manchester House to verify any information. View our terms and conditions. Manchester House has an Enhanced Service - more info.