Manchester House

My Mum passed away on 30th November after spending over 5 years in this home. We were called in as she was deteriorating and as soon as we got there we were told that only 2 people could go in to see her. She has 3 children, but this didn't matter. My brother spent a few mins with Mum before going to sit in the car. One of the nurses came in and I said my mum was in discomfort. She replied I think I know your Mum better than you. We were then told we couldn't stay with mum as there was covid in the home. We asked why we couldn't stay. Mum was in her own room with a toilet, so we didn't need to leave the room. We got told No you have to leave now. As you can imagine how we were all feeling when we had to leave our dying mum and could not be with her when she passed. A few hours later my brother got a call to say she had passed away. This home is a disgrace, they have no humanity. This was an extremely distressing experience for my family and my mother.

Not a very relaxing environment - noisy, music and a gentleman in the courtyard shouting obscenities whilst his hands were down his trousers. Room is very sparse and in need of refurbishment. No food given all day - not taken out of bed at all. Lots of staff did not speak English and very difficult for patients and relatives to communicate basic needs.

My mother passed away on the 7th of April 2022. She had been a resident of Manchester House since September last year when after a hospital visit she was unable to return to her previous home. Mum was bedbound after the hospital stay and needed extensive care due to dementia and the inability to move without a lot of help. The staff have been exceptional in their knowledge and care, always preserving Mum's dignity in very difficult circumstances as she was by now double incontinent. This time was made bearable for me because of the professionalism and human kindness of the staff and especially the manager.

I came in very sick underweight and depressed and was greeted from the offset with reliable, caring, professional, dignified, friendly staff who from day one made me feel at home again and like a person who mattered again, both physically and mentally. I have made a long lasting friendship with staff and residents. I hope I will be able to return after my operation for rehabilitation.

Good food, nice room, nice surroundings, staff are helpful with shopping and attending appointments.

I have various allergies to some foods. They try to give me suitable meals most times - for which I am grateful - however - a lot of the food is frozen. I realise it is difficult with so many people to feed.

My son has received good nursing care for severe pressure wounds and progressive MS plus his general care and welfare. He is kept clean, warm and well-fed. He is comfortable there and considers it 'home'.

Every time I visit, I find the staff very friendly and accommodating, always around to make refreshments for me and my cousin. He seems happy with all staff and they all seem to have a good relationship with him, which is nice for me to see.

Staff very good with the exception of a few people. This situation can easily be put right.

I am extremely happy with all aspects of Manchester House and the way my husband is cared for. Also, the way they look after all my family.

I am extremely happy with all of the staff at Manchester House. My brother has Down’s Syndrome and many complicated medical problems. My family and I feel absolutely, completely happy with how they have dealt with his problems associated with his needs. I have witnessed the staff on many occasions dealing with my brother's problems as well as other residents in a professional, caring and very calm manner at all times. Absolutely amazing staff and a very professionally run place.