Manchester House

83 Albert Road, Southport PR9 9LN
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8.6 29 Reviews
  • Manchester House, Southport
Manchester House is a welcoming nursing and specialist care home in Southport, providing high-quality, person-centred care in a safe and supportive environment.

The experienced team at Manchester House delivers round-the-clock nursing care, ensuring residents receive the right level of clinical and personal support tailored to their individual needs. Each care plan is developed around the person, promoting dignity, comfort and independence wherever possible.

Life at Manchester House is calm, caring and community-focused, with residents supported to take part in meaningful activities, enjoy companionship and feel truly at home. Comfortable communal spaces, home-cooked meals and a warm atmosphere help create a reassuring environment for both residents and families.

As part of Dovehaven Care Homes, Manchester House benefits from the expertise of a trusted provider with a long-standing commitment to delivering compassionate, high-quality care across the North West.
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Care Provided by Manchester House

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 67 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1250

Please note that fees are starting from prices. The team at Manchester House will be happy to provide full guidance on individual care needs, room choice, and funding options, ensuring families receive clear and tailored information to support their decision-making.

The price(s) shown are provided by the care home. Contact Manchester House for full pricing details and T&Cs.

Contact Manchester House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Manchester House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachel Preston (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (2)

Visiting

  • At Dovehaven, families and friends are always welcome, and the team actively encourage regular visits as part of their person-centred approach to care. The team works closely with loved ones to ensure they remain involved and informed, supporting strong and meaningful relationships with residents.

Parking

  • Small private car park at the front of the home. Plenty of roadside parking around the home.

Manchester House Reviews (29)

8.6

Manchester House has a Review Score of 8.6 (8.557) out of 10, based on 6 reviews in the last 2 years.
Over all time Manchester House has 29 reviews.

Overall Experience
  • 17
  • 8
  • 1
  • 2
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Date Published
  • 29
  • 1
  • 2
  • 6
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Reviewer Connection to Manchester House
  • 8
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from Ron M (Son of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away on the 7th of April 2022. She had been a resident of Manchester House since September last year when after a hospital visit she was unable to return to her previous home. Mum was bedbound after the hospital stay and needed extensive care due to dementia and the inability to move
without a lot of help. The staff have been exceptional in their knowledge and care, always preserving Mum's dignity in very difficult circumstances as she was by now double incontinent. This time was made bearable for me because of the professionalism and human kindness of the staff and especially the manager.
Reply from Alison Foreman, Head of Sales and Marketing at Manchester HouseThank you very much for your review of Manchester House, it is very much appreciated.
Kind regards
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Review from Emma B (Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in very sick underweight and depressed and was greeted from the offset with reliable, caring, professional, dignified, friendly staff who from day one made me feel at home again and like a person who mattered again, both physically and mentally. I have made a long lasting friendship with staff
and residents. I hope I will be able to return after my operation for rehabilitation.
Reply from Jan Hunstone, Regional Manager at Manchester HouseThank you taking the time to write this review. I am pleased to hear that you enjoyed your time at the home. I am sure the manager and her team would welcome you back to the home when it is needed for rehabilitation. We have passed on your positive comments to the team at the home.
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Review from Philip W (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good food, nice room, nice surroundings, staff are helpful with shopping and attending appointments.
Reply from Jan Hunstone, Regional Manager at Manchester HouseThank you for taking the time to complete this review. I have passed on your positive comments to the staff team.
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Review from P B (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very kind and caring.
I have various allergies to some foods. They try to give me suitable meals most times - for which I am grateful - however - a lot of the food is frozen. I realise it is difficult with so many people to feed.
Reply from Jan Hunstone, Regional Manager at Manchester HouseThank you for taking the time to write this review. I have passed your comments on to our catering team and will ask the chef to come and discuss your dietary needs which I am sure we will be able to accommodate.
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Review from Derek M (Father of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son has received good nursing care for severe pressure wounds and progressive MS plus his general care and welfare. He is kept clean, warm and well-fed. He is comfortable there and considers it 'home'.
Reply from Jan Hunstone, Regional Manager at Manchester HouseThank you for taking the time to write this review. I will pass it onto the staff team. All the team work very hard to ensure that all residents feel that Manchester House is their home.
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Review from S M (Cousin of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit, I find the staff very friendly and accommodating, always around to make refreshments for me and my cousin. He seems happy with all staff and they all seem to have a good relationship with him, which is nice for me to see.
Reply from Jan Hunstone, Regional Manager at Manchester HouseThank you for taking the time to complete this questionnaire and provide your positive comments. I have passed your feedback onto the team at Manchester House. The care and nursing staff strive to maintain the highest standards at all times and it is a pleasure to know that this is recognised.
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Review from D L (Partner of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff very good with the exception of a few people. This situation can easily be put right.
Reply from Colette'Manning, Home Manager at Manchester HouseThank you for your feedback. Once visiting is permitted again, we would love to discuss this further with you. Please pop in to see me (Colette).
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Review from C D (Wife of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with all aspects of Manchester House and the way my husband is cared for. Also, the way they look after all my family.
Reply from Colette Manning, Home Manager at Manchester HouseWe pride ourselves in providing the best care possible and appreciate your comments. Thank you from us all at Manchester House.
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Review from Michelle W (Sister of Resident) published on 23 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with all of the staff at Manchester House. My brother has Down’s Syndrome and many complicated medical problems. My family and I feel absolutely, completely happy with how they have dealt with his problems associated with his needs. I have witnessed the staff on many occasions dealing
with my brother's problems as well as other residents in a professional, caring and very calm manner at all times. Absolutely amazing staff and a very professionally run place.
Reply from Jan Hunstone, Regional Manager at Manchester HouseThank you for your review and we will pass your positive comments onto the home's staff.
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Current Review Score: 8.6 (8.557)

Overview of Review Score

The Review Score of 8.6 (8.557) out of 10 for Manchester House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.559 for Manchester House is calculated as follows: ( (43 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 68 Ratings = 4.559
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.998 Points relating to the number of positive Reviews for Manchester House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 6 Positive Reviews ÷ 13.4 = 0.448
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Rachel

Rachel Preston

Job Title: Home Manager Joined: 2022

Rachel Preston leads our team of highly skilled and experienced nurses at Manchester House, ensuring that the nursing care your loved one receives is of the highest quality, always delivered with compassion and dignity.


"What sets Manchester House apart is our ability to provide truly specialist nursing care in such a beautiful, homely setting. We don't just treat conditions - we care for the whole person, understanding their individual story and what makes them feel comfortable and valued."


Rachel and her deputy are always available to offer support and guidance to both residents and families, ensuring everyone feels heard and supported.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manchester House to verify any information. View our terms and conditions. Manchester House has an Enhanced Service - more info.