Millbrook House

39-41 Birch Street, Southport PR8 5EU
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8.4 17 Reviews
  • Millbrook House, Southport
Millbrook House is a purpose-built EMI nursing and residential home catering for older people suffering from all forms of dementia and related mental health conditions.

Fifty single rooms, of which 42 are en-suite, are available for long-term and respite clients. Each resident's individual needs are cared for and the aim is for the residents to stay as independent as possible.

The wide range of activities, purposely designed facilities and visiting professionals, such as hairdressers and GPs, all add to enhancing the quality of life for residents.

Living spaces across the three floors are spacious and the residents benefit from a well-maintained garden.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Carley Rawlinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 60 years
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (60)

Parking

  • Private car park for visitors at the front of the home.

Millbrook House Reviews (17)

8.4

Millbrook House has a Review Score of 8.4 (8.354) out of 10, based on 4 reviews in the last 2 years.
Over all time Millbrook House has 17 reviews.

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Total of 17, showing 1-17
Review from Pam A (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to the staff at Millbrook for the care they provided for my dad. They treated him with the upmost respect throughout his time with them. This is a home where the staff really care for its residents and their families. We will forever be grateful for the compassion and support they gave
us in the last few days of dad's life.
Reply from Daisy Edmondson, Marketing Executive at Millbrook House

Thank you so much for your kind words. It means so much to our team to know that the care and compassion we aim to provide every day has made a difference to your family.

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Review from R M (Husband of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you all at Millbrook House for taking care of my beloved wife. I am very grateful.
Reply from Alison Foreman, Head of Sales and Marketing at Millbrook House

We really appreciate that you have taken the time to review Millbrook House. It is our pleasure to care for your wife, and your thanks will be shared with the team, who we are sure will be touched. Kind regards.

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Review from R M (Son of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Millbrook House has been very positive. The staff are attentive and appear to look after the patients well. Whilst the decor is not brilliant the care is excellent.
Reply from Jan Hunstone, Regional Manager at Millbrook House

Thank you for taking the time to write this review. We appreciate your positive comments about the care provided by the home but understand your comments about the decor and it is something that is on our planned refurbishment plans. Thank you once again.

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Review from A W (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough for the staff at Millbrook. My dad was a resident at Millbrook for over 3 years, sadly he passed away yesterday.
The compassion and duty of care at the nursing home were second to none, they are beyond amazing - they will also keep in contact with the family, the care
and attention they gave my dad was truly out of this world, they are literally one big family.
Even when my dad sadly passed, the compassion I personally received was comforting at a very difficult time.
With my experience having the care home in my life for the duration of time my dad spent there I would truly recommend it without any hesitation.
From the bottom of my heart - thank you to all the staff at Millbrook.
Reply from Jan Hunstone, Regional Manager at Millbrook House

Thank you for taking the time to write this positive review during this difficult period for both you and your family. I have passed on your thanks and comments to the staff team at the home. I am reassured that you and your family felt so well supported during this time. Thank you once again and accept our sincere condolences.

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Review from G A (Granddaughter of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has recently been transferred to Millbrook and as a family, we are overwhelmed by the exceptional care and standards we have witnessed. My grandad, who is living with dementia, has been enabled to join in with lovely activities, engage with staff, enjoy his time in communal living areas and
enjoy a healthy balanced diet. I have been nothing but impressed and overjoyed with the wonderful experience we have had throughout the moving-in process and my grandad's first week at Millbrook. I have been amazed to see the genuine care that is provided by each member of the Millbrook team and am so grateful to have found my grandad a place at this brilliant service. I can not thank the manager and the team at Millbrook enough.
Reply from Jan Hunstone, Regional Manager at Millbrook House

I am very pleased to hear your grandad has settled in so well to Millbrook House. The staff do go above and beyond with all residents to make their quality of life as good as it can be. I have passed on your positive comments to the staff team and home manager. Thank you for taking the time to write this very positive review.

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Review from Margaret C (Wife of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Millbrook House has been wonderful with my husband. They take care of his every need and he has improved so much being there. Can't thank them enough.
Reply from Alison Foreman, Head of Sales and Marketing at Millbrook House

Thank you for your kind words and ratings. We will be sure to pass on your thanks to the team. Kind regards

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Review from C H (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has received excellent care during the 6 weeks she has spent in transitional care at Millbrook House following her discharge from hospital.
She has settled in well, is calmer, less anxious, and recovering her mobility well. She has benefitted from a range of stimulating activity sessions, which
she has really enjoyed. All the staff have been helpful and supportive, facilitating visits and finding quieter areas to enable calls between Mum and my day at home. I would like to thank all the staff for the excellent care they have provided.
Reply from Jan Hunstone, Regional Manager at Millbrook House

I am pleased that your Mother has settled well at Millbrook and has benefitted from her time in the home. I have passed on your positive comments to the HM and her team in the home. Thank you for taking the time to write this review.

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Review from Tina P (Daughter of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like place this review with a huge thank you to the manager at Millbrook and all the staff at Millbrook, they are all amazing. After having to make the heart breaking decision for our beautiful mum to go In to care we were glad Millbrook House was chosen. The previous care home was not suitable
for Mum, we worried for her care there and they didn't like speaking to us over the phone, which was awful in a pandemic, we were so stressed, however, once Mum was transferred to Millbrook, it was the complete opposite. They really looked after her, they were so lovely with her and she was safe, and also they were lovely with us as well. We phoned twice a day and the staff, no matter how busy they were, reassured us Mum was okay and were lovely on the phone to us, which to me, was so professional and so caring. Millbrook House is immaculate and so well run. I would recommend it to anyone, they really did care for Mum and she seemed more settled in there, so thank you so much Millbrook
Reply from Alison Foreman, Head of Sales and Marketing at Millbrook House

Thank you very much for your review and your recommendation. Your thanks will be very much appreciated by the Millbrook team, who work to ensure that their residents are safe, well and happy. We will pass your comments onto them. Kind regards.

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Review from Ali D (Daughter of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Millbrook in August 2020 and has now been a resident for a year so it's a good time to provide my thoughts.
My mum is now so settled thanks to the hard work and dedication of all the staff on site who work tirelessly to ensure our family members are comfortable and happy.
There is
always something going on to keep them occupied and entertained with the in-house entertainer doing a fantastic job.
I cannot express how grateful I am to all for putting my mind at rest that Mum is in the best place.
Reply from Jan Hunstone, Regional Manager at Millbrook House

Thank you for taking the time to write this positive review. I am please that your Mother has settled well into the home. We are very proud of our activity co-ordinator who goes above and beyond for all the residents within the home. I have passed your comments onto the Home Manager and the staff team which they will appreciate.

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Review from George K (Husband of Resident) published on 23 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my wife is receiving. She has settled in and the staff are fantastic and the management. She is happy, that is all that matters to me.
Reply from Jan Hunstone, Regional Manager at Millbrook House

Thank you for taking the time to write this 5* review. I have passed your positive comments onto the team at Millbrook. I am pleased to hear that your wife is settled and enjoying her time in the home. Thank you once again.

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Review from Carol S (Daughter of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum is resident at Millbrook House and has been for several years. This pandemic has been traumatic for everyone, and not seeing mum for a long year was indescribable. My sister and I telephoned every day, worried that mum would feel abandoned. We were never made to feel we were a nuisance
and the manager and senior staff were always happy to chat with us and give us reassurance.
Since guidelines have thankfully started relaxing, Millbrook has done everything possible to facilitate us getting back to some normality with mum, whilst always keeping everyone safe and secure.
Since mum has been at Millbrook, our needs as a family have always been considered. The manager and her staff are equally as concerned about our wellbeing as they are about mums, and always make sure we know they are there for us as a family as well as mum.
Millbrook feels to me like one huge extended family and I wouldn't hesitate to recommend them.
Reply from Jan Hunstone, Regional Manager at Millbrook House

Thank you for taking the time to write this review. It is lovely to hear that the staff and manager have made you feel reassured and welcomed when you have phoned the home. All our staff have gone above and beyond to during this very difficult time. Thank you once again.

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Review from Phyllis K (Wife of Resident) assisted by family/friend published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Under an emergency placement, my husband was placed in Milbrook House in June 2018. This was an extremely traumatic time for the whole family, however, during that time the management and staff have been wonderfully supportive of both myself and my husband, who is in their care. During the Covid-19
pandemic, they have worked above and beyond the call of duty and for this, we are extremely grateful.
Reply from Jan Hunstone, Regional Manager at Millbrook House

Thank you for your positive comments, which I will pass onto the team at Millbrook House. The whole team appreciates how difficult this period of time has been for you and your family but glad that you have found the support and reassurance through your contact with the homes manager and her team. Thank you also for taking the time to complete this survey.

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Review from Ken K (Son of Resident) published on 29 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of Millbrook House for approximately two years having been placed in care via an emergency Social Services placement. This was an extremely traumatic time for the whole family. However during this time, and ever since the management and staff at Millbrook have been very
supportive. My father has quite advanced vascular dementia, and he is unable to carry out any self-care at all, however, the staff at Millbrook care for him wonderfully. To try to keep dementia patient stimulated is difficult but the staff at the home do their best the interact with the patients, and they also provide entertainment in the form of visiting singers, dance parties and for those who have enough mobility, trips out on a mini-coach. It was awful for us as a family to have my Dad placed in a home, but as this was unavoidable time, we feel he is in an excellent environment where he is cared for by smiling, dedicated staff, 24-hours a day.
Reply from Carley Rawlinson, Home Manager at Millbrook House

Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.

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Review from Mary R (Friend of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot convey how very impressed l am with the standards and kindness of everyone who works at Millbrook especially dealing with a very demanding and complex patient.
Reply from Carly Rawlinson, Home Manager at Millbrook House

Thank you for your lovely review, we really appreciate your kind words.

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Review from D T (Sister of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience as a sister of a resident of Millbrook House, I have found it to be a home of very high standards. It is very clean and the food is good and plentiful, best of all are the staff who do a great job. They are kind and respectful, at the same time very efficient while seeing to the resident's
needs I would not hesitate in recommending this home.
Reply from Carly Rawlinson, Home Manager at Millbrook House

Thank you for your lovely review, we really appreciate your kind words.

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Review from Patricia H (Wife of Resident) published on 18 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The atmosphere was joyous. The premises vibrantly decorated so unlike other clinical institutions. The staff genuinely happy and engaged with the service users.
My husband had been so let down where he previously resided by staff unwilling to assist his mobility, even despite my constant presence as
wife and carer.
Complaints polite then firm, fell on deaf ears. He was aware of their incompetence therefore eventually distressed by their interference.
At Millbrook within only forty-eight hours, he was zipping about with his frame. A startling and dismaying difference.
He would when resting, sit contentedly observing the parade of people.
It is apparent Millbrook House is special. If I could no longer care for my husband, all were pleased we found the best place for him and my peace of mind.
Reply from Jan Hunstone, Regional Manager at Millbrook House

I am very pleased that the home is meeting your husband's needs. Please let us know if there is anything else we can do to enhance his quality of life.

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Review from Sue N (Niece of Resident) published on 21 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my uncle from a care home that in my opinion was not meeting any of his needs and in fact after complaining was deemed to be failing numerous standards by The Care Quality Commission.
From the point of contact, over two years ago, to the present date my uncle has had exceptional care and respect.
The manager is exceptional in her delivery of excellent care for all the residents and there is a strong sense of teamwork whenever I visit, which is frequently. He has the onset of dementia and at times can be very difficult but nothing phases the staff team and they have dealt with all incidents appropriately.
He is always well cared for physically and staff take pride in ensuring he receives encouragement when he gets distressed. I have witnessed many occasions when staff have been dealing with other relatives/residents in exactly the same way.
I frequently ask to view his bedroom and it is always spotlessly clean and fresh smelling which again is important to him. If he needs anything the staff will speak directly to me and always include me in any discussions made about him and his care. When he has had falls or an incident this is always reported to me immediately by whichever staff member is in charge on that shift.
Staff spend time with the residents and talk to them which is unlike his other home where they were always huddled in groups or in the dining room drinking tea. Overall I am extremely happy with Millbrook and hope he will remain there for some years to come.
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Current Review Score: 8.4 (8.354)

Overview of Review Score

The Review Score of 8.4 (8.354) out of 10 for Millbrook House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Millbrook House is calculated as follows: ( (31 Excellents x 5) + (17 Goods x 4) ) ÷ 48 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.708 Points relating to the number of positive Reviews for Millbrook House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Carley

Carley Rawlinson

Job Title: Home Manager Joined: 2020

Carley has a passion for dementia nursing care and her drive for innovation and excellent dementia care has ensured that her home offers a wonderful home for her residents. With stand-out dining services and activity and well-being provision, Carley and her team are certainly 'setting the pace' with the introduction of the Namaste dementia care model, which offers an opportunity for calm and tranquil times when anxiety, upset and feelings of disorientation are heightened.

Frequently Asked Questions about Millbrook House

What types of Care is Millbrook House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Millbrook House have?

There are 60 Single Rooms.

What are the Facilities & Services at Millbrook House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millbrook House to the centre of Southport?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millbrook House to verify any information. View our terms and conditions. Millbrook House has an Enhanced Service - more info.