Millbrook House

Very appreciated

Made welcome when visiting my friend. Staff are caring and friendly towards my friend and me.

My husband has been in Millbrook House for about 2 months. He has multiple sclerosis and recently diagnosed with dementure. He was quite independant and didn't like people doing things for him eg: personal care. He can't walk and needs a wheelchair. The staff have been patient with him explaining to him what they are going to do and why. He has learned to accept help and gets on well with staff. The food is excellent and he enjoys his meals. All the staff are friendly towards him.

Staff are approachable and supportive not only for my sister's care but also of me which is comforting while being responsible for a relative with dementia

Staff are always extremely attentive to all the various needs of the patients in their care. Always plenty of staff covering each area of home. Ray has a very comfortable room. The lounges are bright and clean. Ray has settled well and I have no concerns about his welfare.They also ask about myself as well and offer support when I have needed it.

Since my husband has been at Millbrook, I have found it to be a well-run home; his room is clean, light and airy. Food seems good, although he is on modified food due to swallowing difficulties. The staff are so very kind and caring with residents and have also been supportive of me. The leadership set the tone for the entire team, and there is a good team culture. I have been particularly impressed by the transparency, good communication and willingness to listen, which has built my confidence and trust and made for a good relationship and very probably, better care.

A huge thank you to the staff at Millbrook for the care they provided for my dad. They treated him with the upmost respect throughout his time with them. This is a home where the staff really care for its residents and their families. We will forever be grateful for the compassion and support they gave us in the last few days of dad's life.

Thank you all at Millbrook House for taking care of my beloved wife. I am very grateful.

My experience of Millbrook House has been very positive. The staff are attentive and appear to look after the patients well. Whilst the decor is not brilliant the care is excellent.

From the bottom of my heart - thank you to all the staff at Millbrook.

My grandad has recently been transferred to Millbrook and as a family, we are overwhelmed by the exceptional care and standards we have witnessed. My grandad, who is living with dementia, has been enabled to join in with lovely activities, engage with staff, enjoy his time in communal living areas and enjoy a healthy balanced diet. I have been nothing but impressed and overjoyed with the wonderful experience we have had throughout the moving-in process and my grandad's first week at Millbrook. I have been amazed to see the genuine care that is provided by each member of the Millbrook team and am so grateful to have found my grandad a place at this brilliant service. I can not thank the manager and the team at Millbrook enough.

Millbrook House has been wonderful with my husband. They take care of his every need and he has improved so much being there. Can't thank them enough.

She has settled in well, is calmer, less anxious, and recovering her mobility well. She has benefitted from a range of stimulating activity sessions, which she has really enjoyed. All the staff have been helpful and supportive, facilitating visits and finding quieter areas to enable calls between Mum and my day at home. I would like to thank all the staff for the excellent care they have provided.

I would like place this review with a huge thank you to the manager at Millbrook and all the staff at Millbrook, they are all amazing. After having to make the heart breaking decision for our beautiful mum to go In to care we were glad Millbrook House was chosen. The previous care home was not suitable for Mum, we worried for her care there and they didn't like speaking to us over the phone, which was awful in a pandemic, we were so stressed, however, once Mum was transferred to Millbrook, it was the complete opposite. They really looked after her, they were so lovely with her and she was safe, and also they were lovely with us as well. We phoned twice a day and the staff, no matter how busy they were, reassured us Mum was okay and were lovely on the phone to us, which to me, was so professional and so caring. Millbrook House is immaculate and so well run. I would recommend it to anyone, they really did care for Mum and she seemed more settled in there, so thank you so much Millbrook

I cannot express how grateful I am to all for putting my mind at rest that Mum is in the best place.

I am extremely happy with the care my wife is receiving. She has settled in and the staff are fantastic and the management. She is happy, that is all that matters to me.

Millbrook feels to me like one huge extended family and I wouldn't hesitate to recommend them.

Under an emergency placement, my husband was placed in Milbrook House in June 2018. This was an extremely traumatic time for the whole family, however, during that time the management and staff have been wonderfully supportive of both myself and my husband, who is in their care. During the Covid-19 pandemic, they have worked above and beyond the call of duty and for this, we are extremely grateful.

My father has been a resident of Millbrook House for approximately two years having been placed in care via an emergency Social Services placement. This was an extremely traumatic time for the whole family. However during this time, and ever since the management and staff at Millbrook have been very supportive. My father has quite advanced vascular dementia, and he is unable to carry out any self-care at all, however, the staff at Millbrook care for him wonderfully. To try to keep dementia patient stimulated is difficult but the staff at the home do their best the interact with the patients, and they also provide entertainment in the form of visiting singers, dance parties and for those who have enough mobility, trips out on a mini-coach. It was awful for us as a family to have my Dad placed in a home, but as this was unavoidable time, we feel he is in an excellent environment where he is cared for by smiling, dedicated staff, 24-hours a day.

I cannot convey how very impressed l am with the standards and kindness of everyone who works at Millbrook especially dealing with a very demanding and complex patient.