Group: Dovehaven Care Group
Person in charge: Hayley Nicolson (Manager)
Local Authority / Social Services: Sefton Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Over 60 years.
Languages Spoken by Staff (other than English): Arabic, Polish
Single Rooms: 50
Rooms with ensuite WC: 32
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Millbrook House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.8 (maximum of 10) for Millbrook House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Millbrook House in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Millbrook House is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Millbrook House is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 0 Reviews ÷ 10 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Millbrook House has a Review Score of 4.8 (4.750) from 1 Reviews
Review submitted from a Website Submission by Sue Newth (Niece of Resident) on Monday 7 September 2015. Relates to September 2015.
I moved my uncle from a care home that in my opinion was not meeting any of his needs and in fact after complaining was deemed to be failing numerous standards by The Care Quality Commission.
From the point of contact, over two years ago, to the present date my uncle has had exceptional care and respect. The manager is exceptional in her delivery of excellent care for all the residents and there is a strong sense of teamwork whenever I visit, which is frequently. He has the onset of dementia and at times can be very difficult but nothing phases the staff team and they have dealt with all incidents appropriately.
He is always well cared for physically and staff take pride in ensuring he receives encouragement when he gets distressed. I have witnessed many occasions when staff have been dealing with other relatives/residents in exactly the same way.
I frequently ask to view his bedroom and it is always spotlessly clean and fresh smelling which again is important to him. If he needs anything the staff will speak directly to me and always include me in any discussions made about him and his care. When he has had falls or an incident this is always reported to me immediately by whichever staff member is in charge on that shift.
Staff spend time with the residents and talk to them which is unlike his other home where they were always huddled in groups or in the dining room drinking tea. Overall I am extremely happy with Millbrook and hope he will remain there for some years to come.
How likely would you be to recommend Millbrook House? Extremely Likely
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