Bebington Care Home

All through this pandemic, I knew my mother was well cared for physically, mentally, and emotionally. They sorted WhatsApp so I could talk to my Mum during the lockdown period. nothing was too much trouble. The staff is wonderful.

I have noticed an improvement in all aspects of the home from more staff to cleaner premises and medication reviews being performed more regularly. Family have been informed on all aspects of change for my mother. Management being more hands-on.

It is very difficult to write a full review as the home is shut to visitors. From what we know Mum is well looked after and is fine in herself. In the current environment, it is pleasing to see the excellent efforts of the staff to comfort the residents in the absence of families.

The staff is very helpful and caring. Rooms clean and tidy. Good size.

I am very happy with the home. My Uncle is very happy and very comfortable. His room is nice. The staff are very caring and are very attentive. They know us as his family and always chat with us.

I am more than happy with the care provided. My mother is happy so that makes me happy. All staff is lovely.

My mum has been a resident at Bebington for five and a half years. When moving there, she had come from six months in hospital/care setting. Initially, the support she received ensured that her physical/emotional and medical condition all improved. She has also been supported very well through a few illnesses and a flare-up of a medical condition. She has been very happy at Bebington, often reporting verbally that the "Queen could not have better care and support". My quote below that management is 'good' is mostly to reflect recent management changes - I hope that the new manager appointment improves this.

Thank you.

I found most times I visit my brother, I always have a complaint to make. I hate it as I can see some staff are not up to carrying out the work and care that dementia requires for my dear brother. I do like the home, a big shame it has gone down like it has. Good luck, hope it will get better.

The home is excellent, I could not have wished for my wife to be anywhere else.

My mum is very well cared for, the staff are lovely, friendly, very caring to all residents, nothing is too much trouble, ask them anything always helpful. Food is good. Room lovely. We as a family love our mum and know she is well looked after when we are not there. I myself work for the NHS, would recommend the home to anyone.

My mother's care is dependent on the staff who take care of her not only physically but mentally as well, which is equally important and some shifts of staff are truly both professional and caring at the same time. They care for the residents but the visiting relatives as well and just as importantly, to their fellow members of staff. I have spent days with mum and I recognise what a difficult job it is but some shifts support one another and others don't. But overall, I think the care is good for catering for what are demanding circumstances.

Although my husband has been in this home a short time, I am more than pleased to see how well he has settled and is happy and content. The staff are always there to take care of his needs, and treat him with patience and respect. He is suffering with dementia. They spend time chatting with him and make him feel safe and secure.

Since my in-law moved to this home from respite she has been happy and constantly laughing. She is always clean and has made some new friends which is nice. There is always a member of staff about if needed and they are very welcoming to visitors. She has also put weight on (which is a good thing) so the food must be good .

The care home is great with the care of EMI patients which my aunt receives from them. She is very happy and clean and well fed, which is down to the professional help available here.

Mum has been at Bebington coming up to five years. I know she is happy here although she will say different. I know she is safe and warm and she now has company at night.

Friendly staff are caring and nice. Very clean and professional.