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Care Provided by Birch Tree Manor
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Birch Tree Manor for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Jennie Green(Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
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Birch Tree Manor Reviews (41)
9.1
Birch Tree Manor has a Review Score of 9.1 (9.119) out of 10, based on 12 reviews in the last 2 years.
Over all time Birch Tree Manor has 41 reviews.
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Overall Experience
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Review from S C (Daughter of Resident) published on 22 June 2023 Submitted via Website•
Overall Experience
My sister and I never believed our mum would need full-time nursing care ever. We never believed we could trust anybody to look after our mum properly. How wrong we were!
They look after her with dignity warmth and genuine empathy.
All her needs are met with her care and well-being.
I would not hesitate to recommend this outstanding care home to anybody.
The staff are utterly amazing and interact with Mum all of the time.
They look after her with dignity warmth and genuine empathy.
All her needs are met with her care and well-being.
I would not hesitate to recommend this outstanding care home to anybody.
The staff are utterly amazing and interact with Mum all of the time.
Well done all of you. You should be proud of yourselves and a very big thank you to all of you for making such a difference to the residents including our mum's lives.
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Review from Helen R (Daughter of Resident) published on 30 January 2023 Submitted via Postal Card•
Overall Experience
Lovely care home. Staff are friendly and helpful. Plenty of activities to enable residents regarding interaction and mental stimulation.
Nicely decorated and lovely bright colours. All family now feel confident that Mum is receiving the care and medical attention she deserves.
Nicely decorated and lovely bright colours. All family now feel confident that Mum is receiving the care and medical attention she deserves.
Very happy family, thank you.
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Review from A P (Aunt of Resident) published on 4 October 2022 Submitted via Postal Card•
Overall Experience
My nephew was admitted into this care home in 2022 the care that they have received has been fantastic. They are always happy when visited, telling us about things that they have done or had.
I find the staff to always be friendly and approachable, nothing is too much trouble. The management team are there and respond with care and compassion. So helpful and passionate about their jobs.
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Review from S P (Sister-in-law of Resident) published on 15 September 2022 Submitted via Website•
Overall Experience
My brother-in-law was cared for in this home for several months during his terminal illness. I visited him during his stay. The staff I saw with him were caring and compassionate and treated him with dignity and respect. They took time out of their day to make his stay as comfortable as possible.
The staff in the home also supported my sister and her children during this challenging time, continuing beyond his death. The help and support they have provided our family are above and beyond that which I expected, and we are truly grateful.
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Review from R C (Friend of Resident) published on 15 September 2022 Submitted via Website•
Overall Experience
Staff lovely and welcoming. Always happy to help. Treated my friends and family like they were their family. Would highly recommend it and would choose here for myself or any of my family if needed. Thank you for everything.
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Review from Susan L (Aunt of Resident) published on 15 September 2022 Submitted via Website•
Overall Experience
My niece's husband was moved from the hospice to Birch Tree Manor for palliative and end-of-life care in March this year and remained there until his passing in July this year. During this time, the manager and her team gave exceptional care not only to him but also to his wife and their two young daughters. I live 270 miles from his wife, so wasn't able to give the support that I would have liked to and that she needed, but the manager supported her throughout his time in Birch Tree Manor and continues to support her and the girls since his passing. Being the manager is more than a job to her; she genuinely cares about the residents and their families. I give thanks to the manager and her team for the care and kindness they gave him; I believe it to have been second to none.
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Review from Kirsty S (Sister of Resident) published on 15 September 2022 Submitted via Website•
Overall Experience
This home went above and beyond caring not only for my brother but supporting my sister and nieces.
The manager always took the time to make my sister and our family aware of my brother's changing needs due to his illness and understand fully treatments to support him.
The home was always clean and tidy when I visited, and other residents seemed happy carrying out the various activities the home offered.
My sister was so worried about choosing a home to support her husband, but there was no better place for him. He was always made comfortable and fully supported to eat and drink when needed.
The manager always took the time to make my sister and our family aware of my brother's changing needs due to his illness and understand fully treatments to support him.
The home was always clean and tidy when I visited, and other residents seemed happy carrying out the various activities the home offered.
My sister was so worried about choosing a home to support her husband, but there was no better place for him. He was always made comfortable and fully supported to eat and drink when needed.
This home is truly the best home I have had experience dealing with, and I hope the staff and manager know how much I appreciate the support they gave not only to my brother but to my sister too.
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Review from B P (Sister-in-law of Resident) published on 15 September 2022 Submitted via Website•
Overall Experience
My brother-in-law spent a short time here receiving end-of-life care, and the staff were all brilliant. They addressed any worries and concerns our family had immediately and always took the time to listen to my brother-in-law - even if he wasn't making the most sense. They loved hearing about his life before the home and anything else he wanted to discuss. My sister and nieces had many movies and take-away nights in the home, spending all the time they could there with the support of the staff.
I heard no faults regarding the care they provided, only praise.
The staff, especially the manager, have also been an amazing source of support for my sister and nieces, helping them through this tough time.
I heard no faults regarding the care they provided, only praise.
The staff, especially the manager, have also been an amazing source of support for my sister and nieces, helping them through this tough time.
I cannot recommend this care home enough.
↩Reply from Jennie Green, Home Manager at Birch Tree Manor
Thank you for your review; we appreciate the positive feedback. It was an honour to have been able to provide care to your brother-in-law, and he certainly had an interesting work history; it was obvious listening to him and how passionate he was about it, he was extremely talented, and we enjoyed watching videos of him doing his thing.
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Review from Donna P (Aunt of Resident) published on 15 September 2022 Submitted via Website•
Overall Experience
I can actually say that it was some comfort to know that my young nephew-in-law was being looked after so well by such amazing people. Absolutely no bad things to say about anyone there at all. Everyone needs a medal for the work they do. Living so far away, it was also a comfort to know they were taking care of his/my family too. They all went above and beyond to help my family deal with such a tragic situation. Thank you so much to each and every one of you.
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Review from Angela W (Wife of Resident) published on 23 June 2022 Submitted via Website•
Overall Experience
Since my loved one has been a resident in this nursing home, I have found all staff to be friendly and approachable. Nothing is too much bother for them. If I have any concerns, I know I can speak to any of them.
I am very happy knowing that my loved one is getting the care that they need.
↩Reply from Jennie Green, Home Manager at Birch Tree Manor
Myself and the team found it an absolute privilege to provide care to your husband. You and your girls are so strong; they are a credit to your both. Thank you so much for involving us in his funeral; it means so much.
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Review from Morris H (Son of Resident) published on 9 November 2021 Submitted via Website•
Overall Experience
My Dad has been in the home for over three years and the home is a completely different home from when he first came in. The team care for my dad like it is their own parent and my dad could not be happier in the home.
The management is responsive and forthcoming and honest. The home is in the right direction and would highly recommend it.
The management is responsive and forthcoming and honest. The home is in the right direction and would highly recommend it.
The home is going through refurbishments now and my Dad has brand new flooring in his room.
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Review from L W (Sister of Resident) published on 22 September 2021 Submitted via Postal Card•
Overall Experience
I've only got good things to say regarding Birch Tree. The care is brilliant as is the management. I would highly recommend this home as the care and wellbeing of my sister is top-notch.
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Review from Lesley T (Daughter of Resident) published on 17 August 2021 Submitted via Website•
Overall Experience
My Mum has been a resident of Birch Tree Manor since February 2021. It was a very hard decision for us to make but was made easier by the care, patience and understanding of all the staff. My Mum is settled, well looked after and happy. She always seems to be very relaxed and comfortable with everyone involved in her care. Any medical issues have been dealt with quickly and there seems to be lots going on - even if she doesn’t always want to join in! I also feel that, as a family, we are listened to and any anxieties or concerns that we may have are understood and addressed. I feel very reassured that we made the right choice for our Mum.
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Review from Jemina B (Daughter of Resident) published on 13 August 2021 Submitted via Website•
Overall Experience
Birch Tree Manor is set in a beautiful area. The home and staff are ever so helpful with Mums needs. Every visit Mum is clean and happy, the home is an asset to the area of Port Sunlight. Couldn't fault them at all!
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Review from Jade W (Granddaughter of Resident) published on 13 August 2021 Submitted via Website•
Overall Experience
My nan is a resident in this care home, she is looked after very well, the carers are very loving and care a great deal for all of the residents.
I have been to management a couple of times with just anxiety issues worrying about my nan they have sat with me and my family and gave us reassurance I can approach them anytime.
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Review from Orina M (Daughter of Resident) published on 11 August 2021 Submitted via Website•
Overall Experience
My mum has been in the home since May having declined in health and needed to move from a residential dementia care to a nursing home. The staff are lovely and really care for my mum and the management and the nursing team have assessed her complex needs to ensure that she gets the best care possible. It was a big adjustment for her and myself having to move homes but my mind has been put at ease that she is now in the right place in her later stages of dementia. I can phone at any time to get an update on mums health and wellbeing in-between visits and receive phone calls to inform of any treatments or check-ups which really helps to feel part of her life and care. Many thanks
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Review from John K (Brother-in-law of Resident) published on 4 August 2021 Submitted via Website•
Overall Experience
We have had a terrible experience here.
My brother-in-law is a resident there. He is a very vulnerable adult with learning difficulties, frontal lobe dementia and PD.
Since moving in Aug 2020:-
He lost almost three stones in nine months and nothing was done - the manager instead chose to call him a picky eater.
He was sent to the hospital with out of date MAR chart.
He was sent to the hospital with the wrong apomorphine dosage instructions.
He was sent to the hospital without the necessary parts for a medical device.
The care home could not evidence what dose of apomorphine he had been on.
The care home ignored a prescription change for nine months.
The care home recorded a DNAR on his record without confirming end-of-life plans with us. We had no clue the DNAR even existed.
All the above has been upheld by an independent safeguarding investigation.
When we began to ask for further answers and clarification, the manager served a Notice Of Severance.
My brother-in-law is a resident there. He is a very vulnerable adult with learning difficulties, frontal lobe dementia and PD.
Since moving in Aug 2020:-
He lost almost three stones in nine months and nothing was done - the manager instead chose to call him a picky eater.
He was sent to the hospital with out of date MAR chart.
He was sent to the hospital with the wrong apomorphine dosage instructions.
He was sent to the hospital without the necessary parts for a medical device.
The care home could not evidence what dose of apomorphine he had been on.
The care home ignored a prescription change for nine months.
The care home recorded a DNAR on his record without confirming end-of-life plans with us. We had no clue the DNAR even existed.
All the above has been upheld by an independent safeguarding investigation.
When we began to ask for further answers and clarification, the manager served a Notice Of Severance.
We would NOT recommend this home based on our experience.
↩Reply from Freddie Cohen, Regional Manager at Birch Tree Manor
We have responded to this factually due to the libellous claims within it. Weight Loss -The appropriate referrals were made and this was identified on our stringent monitoring.
MAR Chart - it is not in our jurisdiction to change dosage on a MAR chart. At the time the home and yourself received...
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Review from Rosie (Partner of Resident) published on 29 June 2021 Submitted via Website•
Overall Experience
My partner was admitted to the home in June 2019. Throughout the pandemic, communication could not have been better. Bi-weekly calls from the amazing staff kept me fully in the loop. The staff are incredibly friendly and welcoming now visits are back up and running. The new manager is fantastic and couldn't sing their praises more. This home is a jewel of Port Sunlight and couldn't recommend it more.
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Review from Jennifer R (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card•
Overall Experience
Our mum has been a resident at Birch Tree Manor since mid-February. She is now more settled, calmer than she was and very well cared for by lovely caring staff. She takes part in many activities that stimulate and motivate her, giving her an improved quality of life despite her dementia.
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Review from Sarah T (Daughter of Resident) published on 15 July 2016 Submitted via Website•
Overall Experience
My mum is a resident at this home, the staff are helpful and friendly. Despite her dementia and regular falls all staff do everything to help with her quality of life. The food is lovely and regular entertainment and activities keep everyone active .
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2021Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Please contact us for latest vacancies.
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