Birch Tree Manor

Dad moved to Birch Tree Manor end of November. His care and respect shown to him and us as his family has been 2nd to none. On entering the building we received a warm welcome from the manager and deputy who reassured us how they would care for Dad unconditionally and they did not disappoint. Towards the end when we stayed through the nights we were supplied with endless cups of tea and regularly offered food to look after us as well as Dad. They did regular checks etc which, whilst we appreciate that is their role but to us, they went over and above in their caring manner allowing him also to have his dignity intact. The staff we came into contact with thank you, you are a credit to your profession. To those behind the scenes who we didn’t meet domestics, kitchen staff we didn’t meet but you should be proud of what you do. The home is immaculate and lovely things to eat but as we all appreciate at these times a good cup of tea. Keep up the excellent work.

I would highly recommend Birch Tree and the team to anyone looking for a care home for their loved one.

Our grandmother receives exceptional care at Birch Tree Manor, she has quite specific needs and everyone who looks after her knows how to care for her in the best way to get the very best possible out of her days. Everyone is friendly, the manager is caring and knowledgeable and everyone is very welcoming. I’m not sure she could be in better hands, thank you all.

Where do I begin? From the moment we entered the building to check it out for Mum, we were greeted and welcomed amazingly. From the start, we knew this was the right place, the manager and deputy manager reassured us that they would not give up or let us down with Mum as the 3 previous care homes had. True to their word we can not ask for a better place for Mum to reside. She is fully looked after by amazing staff who go above and beyond for all their residents. They ensure she eats well, the food is great, plenty of choices, Mum is always kept clean. The staff always talk to Mum and interact with her. Her bedroom is always clean and well-kept. We can go any time of the day knowing Mum is well cared for. There are no hidden agendas! The staff are totally committed to the residents, you can truly see that. They have regular activities that the residents take part in which is lovely to see. Thank you Birch Tree for never giving up on our mum for providing a lovely home for her. A***

Well done all of you. You should be proud of yourselves and a very big thank you to all of you for making such a difference to the residents including our mum's lives.

Very happy family, thank you.

I find the staff to always be friendly and approachable, nothing is too much trouble. The management team are there and respond with care and compassion. So helpful and passionate about their jobs.

The staff in the home also supported my sister and her children during this challenging time, continuing beyond his death. The help and support they have provided our family are above and beyond that which I expected, and we are truly grateful.

Staff lovely and welcoming. Always happy to help. Treated my friends and family like they were their family. Would highly recommend it and would choose here for myself or any of my family if needed. Thank you for everything.

My niece's husband was moved from the hospice to Birch Tree Manor for palliative and end-of-life care in March this year and remained there until his passing in July this year. During this time, the manager and her team gave exceptional care not only to him but also to his wife and their two young daughters. I live 270 miles from his wife, so wasn't able to give the support that I would have liked to and that she needed, but the manager supported her throughout his time in Birch Tree Manor and continues to support her and the girls since his passing. Being the manager is more than a job to her; she genuinely cares about the residents and their families. I give thanks to the manager and her team for the care and kindness they gave him; I believe it to have been second to none.

This home is truly the best home I have had experience dealing with, and I hope the staff and manager know how much I appreciate the support they gave not only to my brother but to my sister too.

I cannot recommend this care home enough.

I can actually say that it was some comfort to know that my young nephew-in-law was being looked after so well by such amazing people. Absolutely no bad things to say about anyone there at all. Everyone needs a medal for the work they do. Living so far away, it was also a comfort to know they were taking care of his/my family too. They all went above and beyond to help my family deal with such a tragic situation. Thank you so much to each and every one of you.

I am very happy knowing that my loved one is getting the care that they need.

The home is going through refurbishments now and my Dad has brand new flooring in his room.

I've only got good things to say regarding Birch Tree. The care is brilliant as is the management. I would highly recommend this home as the care and wellbeing of my sister is top-notch.

My Mum has been a resident of Birch Tree Manor since February 2021. It was a very hard decision for us to make but was made easier by the care, patience and understanding of all the staff. My Mum is settled, well looked after and happy. She always seems to be very relaxed and comfortable with everyone involved in her care. Any medical issues have been dealt with quickly and there seems to be lots going on - even if she doesn’t always want to join in! I also feel that, as a family, we are listened to and any anxieties or concerns that we may have are understood and addressed. I feel very reassured that we made the right choice for our Mum.

Birch Tree Manor is set in a beautiful area. The home and staff are ever so helpful with Mums needs. Every visit Mum is clean and happy, the home is an asset to the area of Port Sunlight. Couldn't fault them at all!

I have been to management a couple of times with just anxiety issues worrying about my nan they have sat with me and my family and gave us reassurance I can approach them anytime.

My mum has been in the home since May having declined in health and needed to move from a residential dementia care to a nursing home. The staff are lovely and really care for my mum and the management and the nursing team have assessed her complex needs to ensure that she gets the best care possible. It was a big adjustment for her and myself having to move homes but my mind has been put at ease that she is now in the right place in her later stages of dementia. I can phone at any time to get an update on mums health and wellbeing in-between visits and receive phone calls to inform of any treatments or check-ups which really helps to feel part of her life and care. Many thanks