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Care Provided by Birch Tree Manor
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Birch Tree Manor to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Jennie Green (Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
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Birch Tree Manor Reviews (45)
9.4
Birch Tree Manor has a Review Score of 9.4 (9.439) out of 10, based on 15 reviews in the last 2 years.
Over all time Birch Tree Manor has 45 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Birch Tree Manor
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Review from John K (Brother-in-law of Resident) published on 4 August 2021 Submitted via Website•
Overall Experience
We have had a terrible experience here.
My brother-in-law is a resident there. He is a very vulnerable adult with learning difficulties, frontal lobe dementia and PD.
Since moving in Aug 2020:-
My brother-in-law is a resident there. He is a very vulnerable adult with learning difficulties, frontal lobe dementia and PD.
Since moving in Aug 2020:-
He lost almost three stones in nine months and nothing was done - the manager instead chose to call...
We have had a terrible experience here.
My brother-in-law is a resident there. He is a very vulnerable adult with learning difficulties, frontal lobe dementia and PD.
Since moving in Aug 2020:-
He lost almost three stones in nine months and nothing was done - the manager instead chose to call him a picky eater.
He was sent to the hospital with out of date MAR chart.
He was sent to the hospital with the wrong apomorphine dosage instructions.
He was sent to the hospital without the necessary parts for a medical device.
The care home could not evidence what dose of apomorphine he had been on.
The care home ignored a prescription change for nine months.
The care home recorded a DNAR on his record without confirming end-of-life plans with us. We had no clue the DNAR even existed.
All the above has been upheld by an independent safeguarding investigation.
When we began to ask for further answers and clarification, the manager served a Notice Of Severance.
My brother-in-law is a resident there. He is a very vulnerable adult with learning difficulties, frontal lobe dementia and PD.
Since moving in Aug 2020:-
He lost almost three stones in nine months and nothing was done - the manager instead chose to call him a picky eater.
He was sent to the hospital with out of date MAR chart.
He was sent to the hospital with the wrong apomorphine dosage instructions.
He was sent to the hospital without the necessary parts for a medical device.
The care home could not evidence what dose of apomorphine he had been on.
The care home ignored a prescription change for nine months.
The care home recorded a DNAR on his record without confirming end-of-life plans with us. We had no clue the DNAR even existed.
All the above has been upheld by an independent safeguarding investigation.
When we began to ask for further answers and clarification, the manager served a Notice Of Severance.
We would NOT recommend this home based on our experience.
↩Reply from Freddie Cohen, Regional Manager at Birch Tree Manor
We have responded to this factually due to the libellous claims within it. Weight Loss -The appropriate referrals were made and this was identified on our stringent monitoring.
MAR Chart - it is not in our jurisdiction to change dosage on a MAR chart. At the time the home and yourself received...
We have responded to this factually due to the libellous claims within it.Weight Loss -The appropriate referrals were made and this was identified on our stringent monitoring.
MAR Chart - it is not in our jurisdiction to change dosage on a MAR chart. At the time the home and yourself received an apology about this from external medical professionals. This was not a homes error.
Medical Device - Your relative was sent to the hospital with the device. The next day the medication was sent to the hospital due to the hospital being out of stock. Never was a prescribed medication missed.
DNAR - Care homes are not allowed to put one in place. This is dealt exclusively with external agencies and the home would not be able to implement this.
Independent Safeguarding - Never was any safeguarding upheld, and were all found to be unsubstantiated.
Notice of Severance - This was served due to the home not being able to meet the constant demands of the relatives and to protect the staff.
Review from Rosie (Partner of Resident) published on 29 June 2021 Submitted via Website•
Overall Experience
My partner was admitted to the home in June 2019. Throughout the pandemic, communication could not have been better. Bi-weekly calls from the amazing staff kept me fully in the loop. The staff are incredibly friendly and welcoming now visits are back up and running. The new manager is fantastic and...
My partner was admitted to the home in June 2019. Throughout the pandemic, communication could not have been better. Bi-weekly calls from the amazing staff kept me fully in the loop. The staff are incredibly friendly and welcoming now visits are back up and running. The new manager is fantastic and couldn't sing their praises more. This home is a jewel of Port Sunlight and couldn't recommend it more.
Review from Jennifer R (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card•
Overall Experience
Our mum has been a resident at Birch Tree Manor since mid-February. She is now more settled, calmer than she was and very well cared for by lovely caring staff. She takes part in many activities that stimulate and motivate her, giving her an improved quality of life despite her dementia.
Our mum has been a resident at Birch Tree Manor since mid-February. She is now more settled, calmer than she was and very well cared for by lovely caring staff. She takes part in many activities that stimulate and motivate her, giving her an improved quality of life despite her dementia.
Review from Sarah T (Daughter of Resident) published on 15 July 2016 Submitted via Website•
Overall Experience
My mum is a resident at this home, the staff are helpful and friendly. Despite her dementia and regular falls all staff do everything to help with her quality of life. The food is lovely and regular entertainment and activities keep everyone active .
My mum is a resident at this home, the staff are helpful and friendly. Despite her dementia and regular falls all staff do everything to help with her quality of life. The food is lovely and regular entertainment and activities keep everyone active .
Review from Maureen J (Wife of Resident) published on 12 July 2016 Submitted via Website•
Overall Experience
In the sixteen months my husband has been at Birch Tree Manor, he has settled well and is happy living there. The care my relative receives is adequate and I cannot find any faults. If I have had any problems, they have always been dealt with promptly and efficiently by management.
In the sixteen months my husband has been at Birch Tree Manor, he has settled well and is happy living there. The care my relative receives is adequate and I cannot find any faults. If I have had any problems, they have always been dealt with promptly and efficiently by management.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2021Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
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