What types of Care is Norway Lodge Nursing Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Norway Lodge Nursing Home have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Norway Lodge Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Norway Lodge Nursing Home to the centre of Birkenhead?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Norway Lodge Nursing Home, Reservoir Road, Prenton, Birkenhead, Merseyside CH42 8LJ

Norway Lodge Nursing Home

Reservoir Road, Prenton, Birkenhead CH42 8LJ

2 Reviews

Care Provided

Type of Service

For a maximum of 29 Service Users

Primary Care Categories

Older Person Care

Length of Stay

Permanent Care
Respite Care

Other Care Provided

Parkinson's Disease
Stroke

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Stairlift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: from £676
Self-Funded Nursing Care: from £733

These prices are only a guideline, please contact Norway Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority
NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

Elizabeth Mary Coquelin

Person in charge

Deanna Holmes (Manager)

Local Authority / Social Services

Wirral Metropolitan Borough Council

Admission Criteria

Ages 60+

Care Home Design/Build

Purpose Built: No

Room Information

Single Rooms (23)
Couples/Companion Rooms (3)

Visiting

Currently, Please ring to arrange Time and facility. All visitors currently required to have a negative lateral flow conducted that day.

The home offer outside visiting in a purpose-built summer house.

Parking

A small amount of spaces are available on-site, but lots of on-road parking available.

Order by:

Review from Collette R (Daughter of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience

My mum moved to this care home from a residential home as she required nursing care as she has Alzheimer's and her condition had deteriorated along with Covid complications, my mum was very frail and had very poor fluid and diet intake.
Mum was offered a lovely room and moved into Norway lodge in

March 2021. After only a week my mum's dietary and fluid intake had improved substantially as the nursing staff encouraged my mum with lots of patients and thinking out of the box with techniques to meet her care needs. Mum has been a resident at Norway Lodge for over a year now and always looks well looked after and is still continuing to have a well-balanced diet even though she takes lots of time to assist with this. The staff are lovely with her and can't thank them enough.
I would recommend this nursing home to family and friends if they were in the same position with there loved ones .

Reply from Treena Harley, Administrator at Norway Lodge Nursing Home

Thank you for the kind words, We always strive to provide the best possible care for our service users.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard G (Solicitor of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience

We were the executors of a service user and have been treated appallingly by the senior staff from the date of his death. I have literally been shouted at and abused and when I requested documents and answers to questions I was insulted by 2 members of staff. I have tape recordings of this. When I asked

if I could record the telephone calls I was shouted at but told that I was rude and they had witnesses. On the day after the service user's death, I had to have an open conversation in front of apparently numerous witnesses. I was threatened with a report to my professional body and was told that they doubted I was a legal person!
Neither I nor the other executor have been treated with even a modicum of courtesy and any requests for information have been either ignored or sidestepped by the obstruction of these 2 people.
I have concerns over what was said about one executor and the conduct of one senior member. I am reporting this matter to the CQC, Social Services, and my MP.

Reply from Chris Read, Administrator at Norway Lodge Nursing Home

Norway Lodge Nursing home is very sorry that you feel you have been treated badly in relation to this matter. We were most surprised to read your comments, we never expected that a learned barrister would act in this way. We are concerned that you can review our home without ever visiting us. For further details concerning our home please read our latest CQC review.
In relation to the legal documents, you have been supplied with all the documents you have previously requested. Any document you have requested and not received is due to GDPR rules as it would provide information you were not entitled to. As for the witness, I was that witness that day and your behaviour was not becoming of a legal representative.

Facilities