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- Safe Harbour Dementia Care Home Bebington

The facilities are clean and well maintained. The staff are fantastic and have real bondsM F(Daughter of Resident/Service User)

myself and family have been very impressed with the care and facilities that are available here.Mary I(Daughter of Resident/Service User)

I would not hesitate in recommending Safe Harbour for a loved one. It is truly a caring care home.Rae F(Daughter of Resident/Service User)

The facilities are clean and well maintained. The staff are fantastic and have real bondsM F(Daughter of Resident/Service User)

myself and family have been very impressed with the care and facilities that are available here.Mary I(Daughter of Resident/Service User)

I would not hesitate in recommending Safe Harbour for a loved one. It is truly a caring care home.Rae F(Daughter of Resident/Service User)

Safe Harbour Nursing Home Bebington is located in Wirral, Merseyside and provides personal care, dementia nursing care and support to people aged over 65 living with dementia. There are keypad locks on external doors and doors leading to stairwells for safety reasons.
The home is in a purpose-built detached building in a residential road in Bebington, Wirral. There are courtyard gardens in the centre of the home and small well-maintained grounds...
Care Provided by Safe Harbour Dementia Care Home Bebington
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us for further information.
The price(s) shown are provided by the care home. Contact Safe Harbour Dementia Care Home Bebington for full pricing details and T&Cs.
Contact Safe Harbour Dementia Care Home Bebington to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Sai Care ltd
- Private Owned
Person in charge
- Kevin Butterworth(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (45)
- Couples/Companion Rooms (1)
Visiting
- No restrictions on visiting
Parking
- Small car park at rear, on road parking at front.
Safe Harbour Dementia Care Home Bebington Reviews (97)
Safe Harbour Dementia Care Home Bebington has a Review Score of 9.9 (9.937) out of 10, based on 28 reviews in the last 2 years.
Over all time Safe Harbour Dementia Care Home Bebington has 97 reviews.
After 4 difficult months in her first residential care home, Mum moved to Safe Harbour in early November. In the past 6 weeks Mum’s wit, energy and spirit have returned. Mum’s become more engaged in her care and enjoys participating in the wide range of social activities. Mum’s eating hot meals again, it’s such a joy to see her tucking into food after several months of declining. Mum’s allowing the care team to assist with her personal care, whereas in her previous care home, this was always distressing for her and difficult to achieve. I can’t fault the team of carers, support staff and management at Safe Harbour, their knowledge of dementia care, their sensitive, skilful approach and their excellent care and patience have enabled Mum to feel safe and have enabled her to build up trust and develop a sense of belonging. We were encouraged to bring in her own bedroom furniture and fill the walls with photos of her loving family, so she really does feel safe and at home. Safe Harbour really does live up to its name!
Thank you so much for this lovely review. Mum really is doing so well and we are very happy with her improvements, we were confident we could get these results and are confident for even more improvement. Knowing you guys as a family finally feel Mum is in the right environment with such a brilliant team behind her is music to my ears. Thanks again
Caring, confident, competent and responsive. Always on top of a situation, calling in expertise when necessary. Lovely, cheerful and loving staff. Well-managed and led with staff showing a high level of motivation, determination and respect.
Thank you so much for this glowing report! We are so happy Mum is happy here, and you are pleased with the care and attention Mum receives.
Dad has been a resident here now since June 2022 and the quality of care he’s receiving and the staff are excellent. Nothing is ever too much trouble and every member of the team we’ve encountered has been great. Really well managed and the communication with us as a family is excellent.
This is a very kind review, thank you. We are glad you are happy with the care Dad receives from our nursing team. Dad is very settled here with us too.
Excellent care - Brother always clean and content. Makes dreadful conditions easier to cope with. Staff very good. I have some experience over my lifetime, visiting other places and this definitely right place t look after Brother. Well done to staff and management.
Thank you for your review. Your brother certainly is settled here and is well-loved by all of the staff.
Since my dad was diagnosed with vascular dementia in his 60s, we have struggled to find appropriate support. Many homes that claimed to offer dementia support could not cope with my dad’s “wandering”, and his worsening cognitive ability inside a fit and active body.
Safe Harbour has been the only residential facility where staff have been unfazed by my dad’s needs. As a specialist dementia setting for EMI residential (and nursing), staff are capable and positive about calming, distracting and reassuring my dad when he is confused and distressed.
Nobody wants to face the reality of putting a loved one into care. But our distress was worsened by finding so few settings that were willing to work with us as we took this next step. Finding Safe Harbour was a blessing, and we are grateful to the staff for all that they do. Thank you.
That is really lovely, thank you! We are glad Dad has settled in so well. We are happy that you as a family have found somewhere Dad is truly happy. Thanks for taking the time to review us, we do appreciate it.
My husband has been in the home for four years, and I am very pleased with the care he receives. The staff have gone above and beyond at this very difficult time. They have always kept me informed regarding the care my husband requires and make me feel welcome and involved.
Thank you so much for your lovely review. We really appreciate the feedback and hope to improve the score on the rooms as we are have now finished the communal areas, the rooms have begun. We are so happy that you all as a family are happy with the care team. Thanks again.
Mum is safe, happy and enjoying life; what more could you ask for!
Well done, Safe Harbour staff.
What a fantastic review! Thank you so much. Mum is enjoying her time here so much; she enjoys the activities and socialising. She is such a people person and enjoys every aspect of seeing people. She especially loves her visits from you and is always cheered up when you have been to see her. Thanks so much for your support as always!
My wife suffers from Alzheimer's and has been a resident at Safe Harbour since June of this year. The family cannot speak too highly about the quality of service she is receiving. The staff are wonderful - all of them - and it would be unfair to single anyone out. Covid continues to cause major problems within the sector, but despite the effects, it is having on day-to-day organisation and staffing levels, they have maintained the same high level of care for the residents. It really is a home in every sense of the word, and although my wife's condition can be challenging at times, she often tells me how much she enjoys being there, and the family wouldn't wish for her to be anywhere else.
We would have no hesitation in recommending Safe Harbour to anyone whose relatives need this type/level of care.
This is so lovely! We appreciate your acknowledgement of the care levels not wavering during this pandemic. We have done absolutely everything in our power to keep 'normality' for every person, ensuring everyone is treated with dignity, respect and as individuals. We thank you for your review; it is really appreciated.
I cannot praise the home enough. Every member of staff I have had the pleasure of meeting is dedicated, compassionate, cheerful and extremely hard working. Each resident is treated as an individual, and the care provided is tailored to their specific needs. Safe Harbour is well maintained inside and out. The environment is homely clean, and the decoration is dementia-friendly. The team often contribute beyond their working hours to raise funds to benefit our loved ones. My father has been a resident since 2017, and the home has gone from strength to strength. Myself and my family value the steps taken to be kept informed and involved in all aspects of Dad's care, for us, this is crucial. The door is always open or there is someone at the end of the phone if you need to talk. I must also mention the Covid crisis and thank everyone for keeping our relatives safe and well cared for in such trying times. At Safe Harbour, you are made to feel welcome visiting, and support is always on hand if needed.
This is so lovely! It's nice to hear you feel we have gone from strength to strength; we always want to improve and ourselves in order to make things better for our ladies and gents as well as their families and indeed our team. Thank you for noticing and appreciating the work that goes on behind...
Just cannot fault this home. The staff are lovely and caring. The place has a really nice atmosphere. Nothing is too much trouble. My Dad has been at this home for 4-years now, and I am so glad that I chose Safe Harbour.
This is fabulous! Thanks so much for always supporting us and being incredibly lovely both in person and via email. You are a superstar, and we really appreciate the support and kindness you always show. Thanks again.
Moving a loved one into a care home can be stressful and is emotional. The staff made the transition for us and, more importantly, for her an easy and caring process. She has not looked this well cared for a long time and has joined in with everything that she's been invited to! There is always something for her to do, and she can safely walk around and go back to her room if she feels like it. The staff are great, so patient and with just the right amount of affection for the residents. As things open up, after Covid, we look forward to becoming part of the Safe Harbour community with social and fundraising events to support them.
I can't believe how brilliantly the settling in period went! So calm and with such humour. All of the activities have been well received, which can be difficult with new people, in particular, as we do not yet know them as well as others, but no problem at all! We will definitely hold you to social...
The care given is excellent to the client. I can see how happy she is, though, at present, everything is different due to Covid. They provide warmth, reassurance, help and respond quickly to emails if need too. The food provided is also very good, and the activities provided by staff are also excellent, seeing regular updates on their page is lovely to see also.
The social media pages are certainly a good place to start and see what we do, it is certainly a project, but it is important to show what we're doing, even if only snippets! We would happily be rid of the Covid pandemic in a heartbeat and get back to 'normal', fingers crossed, we will soon, but we...
Our father has been in Safe Harbour for over a year now, and we have nothing but good things to say about the care he receives, especially during such a difficult time. Staff are kind, caring, generous with their time and understanding of both my father's needs, treating him with dignity and respect, and my mother when she visits him. We consistently feel we made the best and right choice in sending Dad to Safe Harbour - the next best thing he could have to being at home.
This is such a lovely review! Thank you so much for your lovely words. Dad is very settled here; he loves a joke with us all and seems to be happy. We love Mum too, her visits always brighten Dads day up, as do his children visiting. Thanks for being so supportive of us this past year.
My mum died in February due to a seizure. When I was called into the home, a carer/nurse said "do you want to see her body now"? She was quickly told by the attending Paramedic to "please leave us alone for a minute" and he apologised on her behalf as he could see I was upset.
I have had zero contact with the management of the home since her death or at the time of her death.
No phone calls, no emails, no letters. I even got a card from my vet when my dog died.
One of the carers kindly called me to ask what I wanted to do with my mum's jewellery but that's all.
One call from their management team would have gone a long way, especially to someone like me who has absolutely no idea how the coroner/death/funeral process works.
They need training and guidance on how to handle the death of a resident because currently, it is extremely poor.
We’re sorry to hear this. This year alone, over 50 emails were sent regarding Covid, Vaccines, Newsletters, Meetings, Visits, Care plan reviews and photos of Mum. We understand not all relatives want to visit during the pandemic and don’t want to be part of care plan meetings, this is a personal...
Mum arrived in safe harbour 12-months ago after being diagnosed with dementia and Alzheimer's, she was a shadow of her former self. Now, even having been locked-down for the majority of that year, she is much more like her old self, smiling and laughing and has also gained much-needed weight. I cannot thank the staff enough; they're all lovely people, and they have been fantastic with my Mum since the day she arrived. I also know my Mum cares deeply for all of them, and I genuinely don't believe she would be with us today if it wasn't for them. Our gratitude is immeasurable, knowing she is loved and cared for despite us being unable to be there cannot be put into words.
Thank you so much for this heartwarming review. Mum is doing well. The pandemic has certainly been hard, but Mum has been brilliant, so sociable and enjoying activities. Thanks for taking the time to review us so kindly.
My mum has been with Safe Harbour for just over a year now, and I wouldn’t want her to be anywhere else, all the staff are amazing so caring and kind. It has been such a difficult year not being able to see her, but knowing she is loved and cared for gives me such peace of mind. The last time we saw her was through the ground floor window and she was laughing with the staff and having a glass of wine, Mum not the staff! From the management to the activities organiser (which is always varied and makes me laugh seeing what she’s up to) they are just all fab, it’s great to receive pictures of our relatives laughing and smiling, especially during these daunting times. Thank you for loving my mum.
This is a lovely review! Thank you so much, we do love Mum absolutely! The staff can only dream of a glass of wine until they get home. I am just about to email you the photo album I have made to Mum, thank you for sourcing so many photos. We really do try hard, and especially in this pandemic, the lovely comments really help boost us all. Thanks so much.
A very friendly, caring home. The activities team are hard-working and dedicated to providing daily entertainment for the residents. They are also good at finding the time to keep families connected with their relative.
Thank you so much for your lovely review. We really do work hard at providing daily entertainment for our ladies and gents. Communication is also a big part of what we do, and I am glad you feel we do it well. Thanks for continuing to support us as always.
In addition, throughout the most challenging of times since March 2020, Safe Harbour has been one step ahead of the guidelines for keeping the residents and staff safe. We can't thank the team enough.
Thanks for this really lovely review. Activities are always thinking of new things to do and ways to keep everyone entertained in their own ways. We love Mum, and she certainly is part of the staff team here, especially joining us in the office. The Midwife in her has not left either. We appreciate...
The staff keep the family informed on important issues arising, and are always willing to listen and discuss concerns we have. We are so happy we chose Safe Harbour for Mum.
Thank you for this review. The whole team do work so hard in every aspect of the home, but ensuring our ladies and gents are safe, happy and entertained are a big priority. Mum is the life and soul of the party and loved her birthday party where you all came to see her through the window, she had a ball and spoke about it for days after. Thanks for taking the time to review us.
Mum has strong bonds with care staff, she has also friendship bonds with other residents too.
The activities that take place at the home to engage the residents aren’t always to Mums liking! She was never a great socialiser or bingo player etc.
But the staff go out of their way to find out what it is Mum does enjoy and encourage those stimulating activities too! Music and singing, films, reflexology and having her help with little ‘jobs’ around her environment.
Thanks for this review, Mum is really happy and settled at Safe Harbour. Mum enjoys bathing the babies, helping with dusting, and will engage in some arts and crafts but not always, sometimes she just prefers to monitor. Mums favourite activities are definitely, afternoon tea, listening to music...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 March 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 23 July 2026Please call for bed vacancy enquiries
News (0) & Events (0)
There are no news items for Safe Harbour Dementia Care Home Bebington.
There are no upcoming events for Safe Harbour Dementia Care Home Bebington.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Safe Harbour Dementia Care Home Bebington.
Accreditations
There are no accreditations posted yet for Safe Harbour Dementia Care Home Bebington.
Meet the Team (10)

Kevin has worked in care for over 20 years and specialised in Dementia care for over 10 years. Kevin has previously managed a 19-bed residential care home in Cheshire. This care home was rated Outstanding before Kevin sought out a bigger care home to manage and found Safe Harbour was exactly what he was looking for.
Kevin is married, has children and now has a grandson also. Kevin comes from a large family, most of whom are also n the care sector in various roles.
Kevin has brought this home from strength to strength since starting with us in June 2018. We are very happy to have him on board.

Registered Nurse Bsc (Hons)
Kim Has been a qualified nurse for 20 years, having worked in the private, public and charitable/not for profit sectors of health care. Kim has laterally worked as a Registered Manager of 2 ‘outstanding’ care homes, as an Admiral Nurse (Dementia Specialist Nurse) across Cheshire and Wirral, and a Senior Quality Assurance Manager. Having provided education to pre and post-registration nurses, GP’s, and to local CCG staff, being published in clinical journals for her work in Dementia care, participating in a national research project with Dementia UK, and featuring in the End of Life Partnerships AGM (2017) her clinical skills are always kept up to date.
Kim is a mother of 2 and has 2 dogs that she loves. We're happy to have Kim as part of the management team since January 2019.

Naomi has been a Registered General Nurse since 2009 and she has worked in the NHS, charitable and social care sectors during this time. Naomi has 6 years experience working with both patients and families as a palliative care nurse. Naomi's special interests are skin integrity and wound care. Naomi says 'It is an honour to now be working with the residents and families at Safe Harbour'. Naomi is the Deputy manager alongside Registered manger Kevin Butterworth.

Emma joined our sister home in October 2019 and comes with a wealth of finance and administration experience within the care home sector. Emma manages a small team and is responsible for payroll, HR and finance. Emma joined Safe Harbour in October 2020 and is an important part of the team and we are happy to have her on board

Holly has worked in the different health care sectors since 2005 in a number of roles, most recently as a senior manager involved in the administration, HR, and day-to-day running of multi-site care homes, achieving an ‘outstanding’ rating. Holly has led charities to success and having financial control has ensured their integrity has been upheld. Holly has a Level 4 in Management and a Level 5 in Health and Social Care, as well as a Level 3 in Counselling since 2024.
Holly has been heavily involved with service development and has progressed home’s forward with regards to their community links and by looking at improving service users daily life and evidencing this. Holly runs all of the social media pages (Facebook, Twitter and Instagram) She also over sees the activity and well being team ensuring that we have a variety of activities and manage our fundraising.

Ashleigh has worked in Dementia health care for over 6 years as a Health care assistant, trainee Senior Carer, Lead Senior and most recently as a Care manager involved in the day to day running of the care home. Ashleigh is a medication champion and leads the Covid testing and safe steps (falls risks)
Ashleigh covers the Residential floor at Safe Harbour predominantly and supports the Nursing floor where needed. Ashleigh has trained in many things such as Lateral flow testing, pressure care training, medication and End of life care. Ashleigh has a Level 5 Management in Health and Social Care.
Ashleigh has her own horse yard with her partner and has dog called Willow. We are very happy to have Ashleigh on board since August 2018

Cath has been working at Safe Harbour as a Housekeeper since April 2020, Before that Cath worked in the Kitchen as a kitchen assistant and cook when needed. Cath then stepped in to the Domestic team when one of the team went on maternity Leave. Cath had shown such great leadership skills that she was promoted to Housekeeper.
Prior to working at Safe Harbour, Cath was a publican for over 20 years and still holds her alcohol licence. Cath is married with 2 grown Children and 4 grandchildren who she is immensely proud of. We are very happy to have Cath on board.

Clair has worked at Safe Harbour since 2016. Clair started as a health care assistant and then trained to be a senior carer. Clair has worked on both Mersey and Dee but has been working on Dee as the Senior since 2018 and has since been promoted to Lead Senior Carer in 2020. Clair is well trained and has had speciality training in end of life care.

Andrew has worked at Safe Harbour since December 2003 starting as a domestic then the gardener and the decorator going on to lead the Maintenance throughout the home. Andrew ensures the building is safe and secure within all guidelines. Andrew is the fire coordinator, IOSHH trained and a trained trainer in manual handling.
Andrew is the Health and safety champion for the whole building. Andrew is a committed member of the Safe Harbour team and the longest running member too.

We have a fabulous team of activity coordinators at Safe Harbour. They all have different strengths from planning, arts & crafts, Baking, Namaste etc but they all love dressing up and playing their part to ensure our ladies and gents get the best out of their day.
Please take a look at our social media pages to see exactly what I mean.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Safe Harbour Dementia Care Home Bebington to verify any information. View our terms and conditions. Safe Harbour Dementia Care Home Bebington has an Enhanced Service -more info.