Westwood Hall Nursing Home

Brimstage Road, Bebington, Wirral CH63 6HF

Westwood Hall Nursing Home, near Wirral, has scenic grounds and an interior that is ideal for elderly care and for people with physical disabilities - with a fifty-one person capacity in total.

There is the option for both single and shared rooms, subject to availability, and a choice of lounges, a dining room and a conservatory area in which to socialise.

A pleasant team of experienced carers combines with a selection of outings, social activities and visiting entertainers to make for a pleasing atmosphere and morale.

Group: Springcare Ltd

Person in charge: Jane Gorman (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Motor Neurone Disease • Stroke

Admission Information: Ages from 44 to 98.

Single Rooms: 52

Shared Rooms: 0

Rooms with ensuite WC: 24

Fees information:

Price on Application

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westwood Hall Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for Westwood Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Westwood Hall Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.423 for Westwood Hall Nursing Home is calculated as follows: ( (32 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.423

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.788 Points relating to the number of positive Reviews for Westwood Hall Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10.4 Target = 0.288

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Westwood Hall Nursing Home has a Review Score of 8.2 (8.211) from 6 Reviews


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westwood Hall Nursing Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westwood Hall Nursing Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1

Mum was admitted with terminal cancer. Her prognosis was very poor but she rallied immediately and eventually passed away some five weeks later. Her care was exceptionally good with an excellent ratio of carer to resident. Mum was confined to her room throughout so I cannot speak about the activities etc...

How likely would you be to recommend Westwood Hall Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Mum was resident for 3 months at Westwood Hall and recently passed away within the nursing home. During her stay we were pleased with the care and attention she received from the nurses and carers.
As a family we visited frequently and were met with kindness and support from the staff.
Although mum's stay was brief it gave us confidence and peace of mind that she was being well looked after by the manager and her team. Mum herself was fond of the staff and was able to trust them during care interventions. Thank you to all at Westwood Hall.

How likely would you be to recommend Westwood Hall Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

We have been very pleased with my mother's care. The staff have been informative, friendly and respectful. My mother loves the staff. She finds it difficult to communicate with other residents due to hearing, eyesight and dementia.

The staff always let us know if there is any change in her condition, falls or injuries. The staff are all very caring and kind. We can leave Mum, confident they will look after her to the best of their ability, also the girl who arranges activities is excellent. Carry on the good work.

How likely would you be to recommend Westwood Hall Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

My experience with WHNH covers about five years during which they have cared for my brother now 90 years old. From the initial welcome, we have always found the home and it's staff and management to provide a high standard of care in a wholesome and congenial atmosphere. As a result, my brother in well looked after and content while my own communication with the home has always been very satisfactory.

How likely would you be to recommend Westwood Hall Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

This is a very good home, My mother has been here for five years and says she feels very safe and well looked after she always looks clean and well kept when we visit, her hair gets done everyweek. Hair dressers are lovely,

How likely would you be to recommend Westwood Hall Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

My mum has settled into Westwood Hall Nursing Home very well she is getting excellent care from all the management and carers and seems to be very happy. It allows myself to get on with life knowing my mum is in such great hands. Thank You.

How likely would you be to recommend Westwood Hall Nursing Home? Extremely Likely

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Treated with Dignity

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Average Rating:   4.8 out of 5

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