Westwood Hall Nursing Home

Brimstage Road, Bebington, Wirral CH63 6HF
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9.7 38 Reviews
  • Westwood Hall Nursing Home, Wirral
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Care Provided by Westwood Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1700
  • Self-Funded Residential Dementia Care: £1350 – £1700
  • Self-Funded Nursing Care: £1350 – £1700
  • Self-Funded Nursing Dementia Care: £1350 – £1700

Nursing rates listed don't include the extra FNC charge. Price on application for respite care.

The price(s) shown are provided by the care home. Contact Westwood Hall Nursing Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Jane Gorman (Manager)

Local Authority / Social Services

Admission Information

  • Ages 44+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)
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Westwood Hall Nursing Home Reviews (38)

9.7

Westwood Hall Nursing Home has a Review Score of 9.7 (9.680) out of 10, based on 12 reviews in the last 2 years.
Over all time Westwood Hall Nursing Home has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Westwood Hall Nursing Home
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Total of 38, showing 21-38
Review from Gerard D (Friend of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting the resident I was impressed with the management and care staff looking after the resident. The level of care was excellent and all care needs have been met. She has been encouraged to have her meals as soon as ready. She is happy and very settled.
Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing HomeThank you so much for taking the time to write such a lovely review about Westwood, we are glad you are happy with your friends care and we love seeing you in the home.
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Review from Linda R (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in Westwood Hall Nursing Home since September 2022.
We cannot praise the home enough for the care Mum receives.
All the staff really care about their residents and we can see how happy Mum is.
We were worried about having to move Mum from her own home. We would not hesitate in recommending
Westwood Hall to anyone who is considering it.
Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing HomeThank you so much for taking the time to write such a lovely review about Westwood Hall, we really appreciate it! We are so glad Mum is happy and that we can give her all the care that she deserves.
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Review from Rosemarie R (Daughter of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say thank you to the manager and all the amazing staff at Westwood Hall.
My mum has been shown the kindest, professional care, empathy and dignity in her short stay before she passed away in early January this year. Myself and my brother were shown so much support and kindness.
Westwood
Hall Nursing Home is so lovely inside, and the atmosphere is so welcoming for residents and family.
After experiencing another care home, Westwood is amazing.
Thank you from the bottom of my heart for everything you did for my mum.
Reply from Sarah Wilson, Operations and HR Assistant at Westwood Hall Nursing HomeThank you for your lovely review; it was a privilege to look after your mum and to support yourself and your brother at this difficult time.
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Review from Amanda G (Granddaughter of Resident) published on 2 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family cannot fault Westwood Hall having viewed many care homes before we found Westwood Hall. The care that was received was the best that I believe any care home can offer. The staff genuinely care for the residents. The food was good, and the environment was beautiful. There were plenty of opportunities
to join in activities and the staff encourage the residents to join in. I would definitely recommend this home to anybody who is looking for a care home in the area.
Reply from Sarah Wilson, Operations and HR Assistant at Westwood Hall Nursing HomeThank you very much for your very kind review. It really is appreciated.
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Review from M B (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Westwood since 9th September and from day 1 the staff have been kind, caring and supportive. I was very anxious about him going in but due to the staff's attitude no longer have any anxiety. Please thank them all!
Reply from Sarah Wilson, Operations and HR Assistant at Westwood Hall Nursing HomeThank you very much for your review - we have shared this with the home.
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Review from J H (Resident) assisted by family/friend published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been cared for by staff who are caring and friendly.
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Review from J L (Daughter of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home provided excellent palliative care to my mum.
All staff were caring, empathic and patient with Mum.
On her death, staff were supportive and professional.
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Review from J K (Friend of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It wasn't clear where the reception was and the office that would have been it, seemed to be a store. But the Manager's office was next door and she told me what to do. She took me to the room of my friend. I noticed the notes folder being accessible. The notes were good and up to date. It also listed
the regularity of attendance to my friend. Excellent!
Reply from Sarah Wilson, Operations and HR Assistant at Westwood Hall Nursing HomeThank you very much for your positive feedback in relation to your friend’s care. Our Home Administrator was away during your visit, and for safety, whilst a delivery was received at the home, the delivery boxes were placed into her office, whilst they were awaiting checking in.
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Review from Brenda F (Sister-in-law of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family we are very pleased with the care and attention given to our brother-in-law/uncle. He himself speaks very highly of all staff, after just 3 weeks here his well-being is very much improved and we are all feeling very much better.
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Review from Colin J (Son of Resident) published on 12 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Westwood Hall for 8 months. We have been very reassured by the care and attention she receives from all the staff who are all be very caring and friendly taking time to talk to her (and the family when we visit). Mum has settled in well and has been enjoying the beautiful room overlooking
wildlife in the well-kept gardens that she has been moved to. The food appears to be home cooked on the times we have been there at mealtimes. There are plenty of activities advertised for her to join in if she wanted to although, at the moment, she is content to stay in her room. The very few problems that have occurred have been dealt with quickly and efficiently by management and all staff including the odd job man who is also very helpful.
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Review from Sandy M (Sister of Resident) published on 22 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law was cared for by the staff at Westwood Hall for several weeks prior to his death on October 12th 2018. The care was the type that money can't buy. They put the word "care" into care home. Not only was my brother-in-law cared for but his wife who has cancer was also looked after and
she was able to spend nights and days with him up to the end. Every single member of staff was there for her and her husband during this very, very sad time.
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Review from D B (Son of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standard of care by wonderful staff in a lovely environment.
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Review from Duncan R (Son of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted with terminal cancer. Her prognosis was very poor but she rallied immediately and eventually passed away some five weeks later. Her care was exceptionally good with an excellent ratio of carer to resident. Mum was confined to her room throughout so I cannot speak about the activities
etc...
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Review from Derek C (Son of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was resident for 3 months at Westwood Hall and recently passed away within the nursing home. During her stay we were pleased with the care and attention she received from the nurses and carers.
As a family we visited frequently and were met with kindness and support from the staff.
Although
mum's stay was brief it gave us confidence and peace of mind that she was being well looked after by the manager and her team. Mum herself was fond of the staff and was able to trust them during care interventions. Thank you to all at Westwood Hall.
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Review from Gill C (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very pleased with my mother's care. The staff have been informative, friendly and respectful. My mother loves the staff. She finds it difficult to communicate with other residents due to hearing, eyesight and dementia.


The staff always let us know if there is any change in her condition,

falls or injuries. The staff are all very caring and kind. We can leave Mum, confident they will look after her to the best of their ability, also the girl who arranges activities is excellent. Carry on the good work.
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Review from D F (Brother of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with WHNH covers about five years during which they have cared for my brother now 90 years old. From the initial welcome, we have always found the home and it's staff and management to provide a high standard of care in a wholesome and congenial atmosphere. As a result, my brother in well
looked after and content while my own communication with the home has always been very satisfactory.
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Review from Stephen D (Son of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled into Westwood Hall Nursing Home very well she is getting excellent care from all the management and carers and seems to be very happy. It allows myself to get on with life knowing my mum is in such great hands. Thank You.
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Review from Sheila B (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very good home, My mother has been here for five years and says she feels very safe and well looked after she always looks clean and well kept when we visit, her hair gets done everyweek. Hair dressers are lovely,
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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Westwood Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Westwood Hall Nursing Home is calculated as follows: ( (126 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Westwood Hall Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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