Cypress Court Care Home

Broad Street, Crewe CW1 3DH
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8.4 24 Reviews
  • Cypress Court Care Home, Crewe
Cypress Court is a privately owned care home offering a wide range of care including residential, nursing, respite, palliative and intermediate care.

There is a comfortable lounge where residents can relax, enjoying both socialisation and quiet time alike. The menu will be nutritional and varied, and all food can be enjoyed in the spacious dining area. Treats and snacks are also served throughout the day.

A garden is available for residents to enjoy some outside time, and there will be a range of activities for residents to engage with.

The professional team are dedicated to providing the best possible care for all residents, with the health and wellbeing of each resident their top priority. Care plans will be individualised and focused on the specific requirements of each resident.

The home is close to local shops and amenities and is easily accessible by public transport.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Bethuel Xaba (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject To assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Visiting is flexible, there are protected mealtimes. However this does not preclude visiting especially if visitors would like to be involved

Parking

  • On-site parking available.

Cypress Court Care Home Reviews (24)

8.4

Cypress Court Care Home has a Review Score of 8.4 (8.370) out of 10, based on 4 reviews in the last 2 years.
Over all time Cypress Court Care Home has 24 reviews.

Overall Experience
  • 15
  • 8
  • 1
  • 0
  • 0
Date Published
  • 24
  • 1
  • 1
  • 4
  • 20
Reviewer Connection to Cypress Court Care Home
  • 7
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from M K (Sister of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in this care home for almost seven years.
He has a progressive illness and has deteriorated greatly over that time.
I really cannot complain about his care at all and the staff are very kind.
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Review from Pamela N (Daughter of Resident) published on 23 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank all the staff at Cypress Court enough for their kindness and excellent care given to my mother, for allowing her independence when she was well, and care and support during her illness, also extending to me all the help I needed. I would recommend this home to anyone.
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Review from Lenny M (Resident) assisted by family/friend published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I often come to the home for short periods if respite, I look forward to my stay at Cypress Court. I enjoy the company, all the staff are very pleasant and helpful. The food is very good.
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Review from P L (Regular Volunteer) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of security for all residents and Staff was found to be very good as well as reception on a Sunday working day. The resident, I and a colleague went to see was very happy about her stay and the care she received from the care staff. Equipment used for lifting found to be excellent and
convenient for patient. Level of cleanliness in room and patient surroundings very good as well as general meeting room and dining room.
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  • Treated with Dignity
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  • Value for Money
Current Review Score: 8.4 (8.370)

Overview of Review Score

The Review Score of 8.4 (8.370) out of 10 for Cypress Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Cypress Court Care Home is calculated as follows: ( (35 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.703 Points relating to the number of positive Reviews for Cypress Court Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 4 Positive Reviews ÷ 12.2 = 0.328
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Bethuel

Bethuel Xaba

Job Title: Home Manager at Cypress Court Care Home, Crewe Joined: 2018

“I always wanted to care for older people. I am goal oriented and like a good challenge.”


Bethuel has worked at Cypress Court since 2008, and has worked his way up through roles to becoming Home Manager in 2018. With a passion for nursing and care, Bethuel has dedicated his working career to caring for the elderly, and loves to face the challenges his job brings him.


Why did you decide to join Four Seasons Health Care?
My passion is to care for elderly people. I particularly like to work for Four Seasons because it has a good documentation process for the residents. There are also good documents for completing the audits and it has different departments, all of which are very supportive.

What do you enjoy most about your job?
I like my role because it is always challenging, and it has a range of goals that I need to achieve. I also like to care for people who are unable to look after themselves due to their ill health.


What are your favourite hobbies and pastimes?
I like watching football, my favourite team is Liverpool FC and I like listening to music.


Are there any highlights in your career you are particularly proud of?
Yes, I'm proud that the staff at Cypress Court worked as a team to turn the home around in relation to quality, meaning we could return to our normal ways of working within 4-5 months.


What do you feel is your biggest achievement outside of your career?
My biggest achievement outside of my career was to send my children to private schools in South Africa before they came to join me in the UK, so that they won’t struggle to communicate with other children in the UK.


What are your Qualifications?
I have a degree in General Nursing, Midwifery, Mental Health Nursing and Community Health Science and graduated in 1994. I started working in the care industry as a nurse in a care home for 4 years (2004-2008) before I joined Cypress Court in August 2008 working as a Nurse. Since then I worked as a the Clinical Lead for the home in 2014-2015, the Deputy Manager in 2016 and in 2018 I was promoted to be Home Manager for Cypress Court.


What top tips would you give someone when looking for the right care home?
I would advise the people to check the home’s most recent CQC Report, and ask for information such as routines, and the staffing levels for the home to familiarise themselves with how the home works.

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