Birch Heath Lodge, Chester, Cheshire
Birch Heath Lodge, Chester, Cheshire
Birch Heath Lodge, Chester, Cheshire

Birch Heath Lodge is situated in the picturesque village of Christleton and is a short drive from Chester. The home is registered to provide care for up to 38 elderly residents, with some rooms offering en suite facilities and in some cases they are able to provide dual residency.

Christleton proves to be a popular residential care setting, with easy access to the town centre whilst being able to enjoy the natural beauty of the surrounding countryside.

Birch Heath Lodge has three lounges, a dining area and a conservatory which leads out to the lovely gardens. Residents can now also relax in the home's new study.

Care provider Maria Mallaband are well-known for a growing portfolio of luxury accommodation, dedicated to being adaptable to personal circumstance and to provide access to any necessary health expertise from a homely and comfortable environment.

Why not come along and meet the team at Birch Heath, you will always receive a warm welcome?

Group: Maria Mallaband Care Group Ltd

Person in charge: Ann Evans (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Single Rooms: 34

Shared Rooms: 2

Rooms with ensuite WC: 24

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Birch Heath Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 13 Nov 2017

We currently have one lovely room available. Please contact the home manager for more information regarding Birch Heath Lodge

Reviews

9.5 Birch Heath Lodge has a Review Score of 9.5 (9.547)

The Review Score of 9.5 (maximum of 10) for Birch Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Birch Heath Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.626 for Birch Heath Lodge is calculated as follows: ( (87 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.921 Points relating to the number of positive Reviews for Birch Heath Lodge is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.6 Target = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birch Heath Lodge?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birch Heath Lodge

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Lovely caring place where my father was looked after during his illness and the last days of his life. Staff are the biggest strength of this home they took him to their hearts and became like another family to him. Also supported ourselves brilliantly during those last difficult days - we were extremely grateful to them all.

How likely would you be to recommend Birch Heath Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It is almost a year since my wife moved here from another home where she has been resident for two years. I can only describe the level of care as exceptional. The home is very well managed and the staff always helpful and cheerful. I am very happy with my decision to move my wife here.

How likely would you be to recommend Birch Heath Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My relative has only been at Birch Heath Lodge for a short time but she is happy. The way she is being looked after, the staff are very caring and helpful.

How likely would you be to recommend Birch Heath Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found Birch Heath very welcoming, pleasant and helpful. Activities are excellent and varied.

How likely would you be to recommend Birch Heath Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in the home for 1 year now and is very settled. The staff and management have been very supportive and caring, often going 'the extra mile' to sort issues out and ensure that my father is well looked after.
He enjoys the food and activities and very much likes the staff who look after him.
I know that he feels that he is looked after as an individual and is treated with respect and dignity.
His room is comfortable and warm, which he really appreciates.

How likely would you be to recommend Birch Heath Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The Birch Heath Lodge is more like a hotel than the usual home and is one of the best we have been in. The people at the home are quick to address any requirements needed by our relative either physically or mentally.

How likely would you be to recommend Birch Heath Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother-in-law has been resident for the past two and a half years. As a very regular visitor during this time, I have never failed to be impressed with Birch Heath Lodge. The care home is always spotlessly clean and immediately presents a calm and highly organised atmosphere. Carers, nursing staff, admin and management are invariably aware of residents condition and wellbeing. Consistent high-quality food and drinks is clearly well received and beneficial to residents. All our close relatives visit regularly and are made to feel "part of the family". Highly recommended.

How likely would you be to recommend Birch Heath Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good care, friendly staff who are very helpful. Very clean and bright. We have no worries about our relative being in Birch Heath. She is well looked after.

How likely would you be to recommend Birch Heath Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother is challenging. The staff are very caring and helpful. The staff try hard to get my mother to mix and get involved. A 90th Birthday party was set up for mum by the management and staff, it was great. I tried to pay but they wouldn't take a penny. We as a family are very happy with mums care at Birch Heath Lodge.

How likely would you be to recommend Birch Heath Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident at Birch Heath Lodge since January 2015. Mum is very happy at Birch Heath Lodge i find the manager and staff very approachable and friendly. I feel that if i have concerns over mum they are all happy to listen to what i have to say and try their best to solve any concern/worries which i may have. I would highly recommend Birch Heath Lodge to anyone considering residential care, the place is exceptionally clean, does not smell and a pleasure to visit at all times.

How likely would you be to recommend Birch Heath Lodge? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Birch Heath provides an excellent service in caring for my mum. She enjoys the food and all the attention she receives from the staff. The atmosphere is happy and caring. The village location means the walks to village pond, shop, pubs and churches make life more interesting.

How likely would you be to recommend Birch Heath Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

September 2015

Certificate of Appreciation

Recipient: Birch Heath Lodge

Date: Wednesday 09 Sep 2015

more details

Certificate of Appreciation

Recipient: Birch Heath Lodge

Date: Wednesday 09 Sep 2015

more details

Certificate of Appreciation

Recipient: Birch Heath Lodge

Date: Wednesday 09 Sep 2015

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Birch Heath Lodge