Birch Heath Lodge

The care and empathy shown to my friend by the carers, nursing staff (all staff) was exemplary, this extended to the family and friends,myself included. There is a good atmosphere, perhaps a little dated in decor (I believe the newer part is more modern). I was impressed with all staff I can into contact with for the caring and helpfulness. The activities I saw I noticed, and speaking to the activity lady, very enthusiastic. I cannot comment on value for money as I cannot compare it with other care homes.

Birch Heath Lodge is in a very pleasant spot - nice garden with plenty of seating. Found staff, (with the exception of a couple of lunchtime assistants who were a little impatient with some residents) extremely pleasant and helpful. Room very nice but mattress not too comfortable. Felt welcome and cared for.

Birch Heath Lodge is a light and airy nursing home in pleasant surroundings. The staff are helpful and friendly. There are lots of activities organised. We are kept informed about mum's care. Her room is nicely decorated and is always clean and tidy. The laundry is always nicely presented.

Any problems are dealt with efficiently.

Birch Heath Lodge has a lovely feel about it as you arrive. Nothing is too much trouble for the staff. They are wonderful with my mum which gives one family a lot of peace of mind. I wouldn't hesitate to recommend Birch Heath.

When a parent leaves their home, it is a devastating blow to so many, but when we have a nursing facility like Birch Heath Lodge it really does provide an ongoing quality of life for everyone concerned.

We were impressed with the standard of care and hygiene. My mother was very comfortable and happy a big thank you to the staff.

Very good overall standard of care for my mother who is still able to get about but has memory issues which prevent her from looking after herself at home.

Lovely caring place where my father was looked after during his illness and the last days of his life. Staff are the biggest strength of this home they took him to their hearts and became like another family to him. Also supported ourselves brilliantly during those last difficult days - we were extremely grateful to them all.

My relative has only been at Birch Heath Lodge for a short time but she is happy. The way she is being looked after, the staff are very caring and helpful.

I have found Birch Heath very welcoming, pleasant and helpful. Activities are excellent and varied.

His room is comfortable and warm, which he really appreciates.

The Birch Heath Lodge is more like a hotel than the usual home and is one of the best we have been in. The people at the home are quick to address any requirements needed by our relative either physically or mentally.

My mother-in-law has been resident for the past two and a half years. As a very regular visitor during this time, I have never failed to be impressed with Birch Heath Lodge. The care home is always spotlessly clean and immediately presents a calm and highly organised atmosphere. Carers, nursing staff, admin and management are invariably aware of residents condition and wellbeing. Consistent high-quality food and drinks is clearly well received and beneficial to residents. All our close relatives visit regularly and are made to feel "part of the family". Highly recommended.

Very good care, friendly staff who are very helpful. Very clean and bright. We have no worries about our relative being in Birch Heath. She is well looked after.

My mother is challenging. The staff are very caring and helpful. The staff try hard to get my mother to mix and get involved. A 90th Birthday party was set up for mum by the management and staff, it was great. I tried to pay but they wouldn't take a penny. We as a family are very happy with mums care at Birch Heath Lodge.

My mother has been a resident at Birch Heath Lodge since January 2015. Mum is very happy at Birch Heath Lodge i find the manager and staff very approachable and friendly. I feel that if i have concerns over mum they are all happy to listen to what i have to say and try their best to solve any concern/worries which i may have. I would highly recommend Birch Heath Lodge to anyone considering residential care, the place is exceptionally clean, does not smell and a pleasure to visit at all times.

Birch Heath provides an excellent service in caring for my mum. She enjoys the food and all the attention she receives from the staff. The atmosphere is happy and caring. The village location means the walks to village pond, shop, pubs and churches make life more interesting.