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Birch Heath Lodge

Birch Heath Lane, Christleton, Chester, Cheshire CH3 7AP
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We could not have hoped for a more caring and comfortable placeKate D(Daughter of Resident/Service User)
Birch Heath Lodge, Chester
If you are looking for a dedicated team of staff who genuinely care; this is the homeDiane S(Daughter of Resident/Service User)
Birch Heath Lodge, Chester
Birch Heath Lodge Care Home is all about the 'care' in the care home.Dawn J(Niece of Resident/Service User)
Birch Heath Lodge, Chester

Birch Heath Lodge is situated in the picturesque village of Christleton and is a short drive from Chester. The home is registered to provide care for up to 36 residents, for residential care, nursing care and Learning Difficulties.

Christleton proves to be a popular residential care setting, with easy access to the town centre whilst being able to enjoy the natural beauty of the surrounding countryside.

Birch Heath Lodge has three lounges,...  

Care Provided by Birch Heath Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300N/A
Residential Dementia CareFrom £1,400N/A
Nursing CareFrom £1,554N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Birch Heath Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tina Routledge(Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1850
  • Last Refurbishment: 1999
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Birch Heath Lodge Reviews (38)

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9.4

Birch Heath Lodge has a Review Score of 9.4 (9.354) out of 10, based on 7 reviews in the last 2 years. Over all time Birch Heath Lodge has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from J P (Friend of Resident) published on 26 March 2020 Submitted via Postal Card
Overall Experience

The care and empathy shown to my friend by the carers, nursing staff (all staff) was exemplary, this extended to the family and friends,myself included. There is a good atmosphere, perhaps a little dated in decor (I believe the newer part is more modern). I was impressed with all staff I can into contact with for the caring and helpfulness. The activities I saw I noticed, and speaking to the activity lady, very enthusiastic. I cannot comment on value for money as I cannot compare it with other care homes.

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Review from J F (Resident / Service User) published on 24 September 2019 Submitted via Postal Card
Overall Experience

Birch Heath Lodge is in a very pleasant spot - nice garden with plenty of seating. Found staff, (with the exception of a couple of lunchtime assistants who were a little impatient with some residents) extremely pleasant and helpful. Room very nice but mattress not too comfortable. Felt welcome and cared for.

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Review from Susan V (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card
Overall Experience

Birch Heath Lodge is a light and airy nursing home in pleasant surroundings. The staff are helpful and friendly. There are lots of activities organised. We are kept informed about mum's care. Her room is nicely decorated and is always clean and tidy. The laundry is always nicely presented.

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Review from M W (Sister of Resident) published on 15 July 2019 Submitted via Postal Card
Overall Experience
Friendly and helpful staff. Good food well cooked and presented.

Any problems are dealt with efficiently.

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Review from Jane G (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card
Overall Experience

Birch Heath Lodge has a lovely feel about it as you arrive. Nothing is too much trouble for the staff. They are wonderful with my mum which gives one family a lot of peace of mind. I wouldn't hesitate to recommend Birch Heath.

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Review from Ann P (Daughter of Resident) published on 12 February 2019 Submitted via Website
Overall Experience
Birch Heath Lodge has become home from home to my mother. The care, nursing and nutritional and welfare are taken very seriously ensuring we as a family have peace of mind. Without exception, each member of staff do a very professional job, their love and care shown every day are everything we hoped for from a nursing home.

When a parent leaves their home, it is a devastating blow to so many, but when we have a nursing facility like Birch Heath Lodge it really does provide an ongoing quality of life for everyone concerned.

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Review from David R (Son of Resident) published on 5 February 2019 Submitted via Postal Card
Overall Experience

We were impressed with the standard of care and hygiene. My mother was very comfortable and happy a big thank you to the staff.

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Review from Maria N (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card
Overall Experience

Very good overall standard of care for my mother who is still able to get about but has memory issues which prevent her from looking after herself at home.

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Review from Paul K (Son of Resident) published on 4 September 2017 Submitted via Postal Card
Overall Experience

Lovely caring place where my father was looked after during his illness and the last days of his life. Staff are the biggest strength of this home they took him to their hearts and became like another family to him. Also supported ourselves brilliantly during those last difficult days - we were extremely grateful to them all.

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Review from G D (Cousin of Resident) published on 1 September 2017 Submitted via Postal Card
Overall Experience

My relative has only been at Birch Heath Lodge for a short time but she is happy. The way she is being looked after, the staff are very caring and helpful.

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Review from Michael D (Son of Resident) published on 20 April 2017 Submitted via Postal Card
Overall Experience

I have found Birch Heath very welcoming, pleasant and helpful. Activities are excellent and varied.

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Review from S W (Son of Resident) published on 14 February 2017 Submitted via Postal Card
Overall Experience
My father has been in the home for 1 year now and is very settled. The staff and management have been very supportive and caring, often going 'the extra mile' to sort issues out and ensure that my father is well looked after.
He enjoys the food and activities and very much likes the staff who look after him.
I know that he feels that he is looked after as an individual and is treated with respect and dignity.

His room is comfortable and warm, which he really appreciates.

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Review from Clive F (Relative of Resident) published on 20 December 2016 Submitted via Postal Card
Overall Experience

The Birch Heath Lodge is more like a hotel than the usual home and is one of the best we have been in. The people at the home are quick to address any requirements needed by our relative either physically or mentally.

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Review from Jim M (Son-in-law of Resident) published on 21 November 2016 Submitted via Postal Card
Overall Experience

My mother-in-law has been resident for the past two and a half years. As a very regular visitor during this time, I have never failed to be impressed with Birch Heath Lodge. The care home is always spotlessly clean and immediately presents a calm and highly organised atmosphere. Carers, nursing staff, admin and management are invariably aware of residents condition and wellbeing. Consistent high-quality food and drinks is clearly well received and beneficial to residents. All our close relatives visit regularly and are made to feel "part of the family". Highly recommended.

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Review from E C (Brother of Resident) published on 8 June 2016 Submitted via Postal Card
Overall Experience

Very good care, friendly staff who are very helpful. Very clean and bright. We have no worries about our relative being in Birch Heath. She is well looked after.

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Review from Derek L (Son of Resident) published on 23 March 2016 Submitted via Postal Card
Overall Experience

My mother is challenging. The staff are very caring and helpful. The staff try hard to get my mother to mix and get involved. A 90th Birthday party was set up for mum by the management and staff, it was great. I tried to pay but they wouldn't take a penny. We as a family are very happy with mums care at Birch Heath Lodge.

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Review from Valerie H (Daughter of Resident) published on 16 March 2016 Submitted via Postal Card
Overall Experience

My mother has been a resident at Birch Heath Lodge since January 2015. Mum is very happy at Birch Heath Lodge i find the manager and staff very approachable and friendly. I feel that if i have concerns over mum they are all happy to listen to what i have to say and try their best to solve any concern/worries which i may have. I would highly recommend Birch Heath Lodge to anyone considering residential care, the place is exceptionally clean, does not smell and a pleasure to visit at all times.

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Review from Margaret P (Daughter of Resident) published on 9 March 2016 Submitted via Postal Card
Overall Experience

Birch Heath provides an excellent service in caring for my mum. She enjoys the food and all the attention she receives from the staff. The atmosphere is happy and caring. The village location means the walks to village pond, shop, pubs and churches make life more interesting.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 16 Oct 2024

    We are excited to share that our Chef, Michael Craig, has been named as a finalist for the Care Chef of the Year Award in this year's National Care Awards!...

Upcoming Events

There are no upcoming events for Birch Heath Lodge.

Awards / Recognitions (6)

Accreditations

There are no accreditations posted yet for Birch Heath Lodge.

Meet the Team (1)

Helen Chesters
Helen ChestersJob Title:Home Manager

Hello, my name is Helen. I am a registered nurse and the Home Manager at Birch Heath Lodge. I am proud of my team and how hard they work to provide our residents with the best quality of life.

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