
We could not have hoped for a more caring and comfortable placeKate D(Daughter of Resident/Service User)

If you are looking for a dedicated team of staff who genuinely care; this is the homeDiane S(Daughter of Resident/Service User)

Birch Heath Lodge Care Home is all about the 'care' in the care home.Dawn J(Niece of Resident/Service User)

We could not have hoped for a more caring and comfortable placeKate D(Daughter of Resident/Service User)

If you are looking for a dedicated team of staff who genuinely care; this is the homeDiane S(Daughter of Resident/Service User)

Birch Heath Lodge Care Home is all about the 'care' in the care home.Dawn J(Niece of Resident/Service User)

Birch Heath Lodge is situated in the picturesque village of Christleton and is a short drive from Chester. The home is registered to provide care for up to 36 residents, for residential care, nursing care and Learning Difficulties.
Christleton proves to be a popular residential care setting, with easy access to the town centre whilst being able to enjoy the natural beauty of the surrounding countryside.
Birch Heath Lodge has three lounges,...
Care Provided by Birch Heath Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Birch Heath Lodge for full pricing details and T&Cs.
Contact Birch Heath Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Tina Routledge(Care Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1850
- Last Refurbishment: 1999
- Number of floors: 2
Room Information
- Single Rooms (34)
- Couples/Companion Rooms (2)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- No restriction on visiting hours.
Parking
- On site parking available.
Birch Heath Lodge Reviews (38)
Birch Heath Lodge has a Review Score of 9.4 (9.354) out of 10, based on 7 reviews in the last 2 years.
Over all time Birch Heath Lodge has 38 reviews.
It is hard to fully express how much the care, love, dignity and attention she received meant to us. My mum herself had been a matron caring for the elderly, and myself a clinical nurse for 32 years, I feel I can honestly say the standard of care she received was exceptional.
Everyone was always so friendly, caring and kind -not only to mum, but also to us as a family, especially on the more difficult days when visiting could be emotional. The home always had such a warm, welcoming atmosphere,with many staff having worked there for years,which says a great deal in itself.
Never once did I feel worried or upset about leaving my mum in their care, and for that we will always be truly grateful.
We know that making the decision for a loved one to move into a care home can be incredibly difficult, and it means so much to us to hear that your mum truly felt at home at Birch Heath Lodge.
Your kind words...
Mum really enjoyed the food and activities, and loved the friendly and caring staff, who really looked after her and made her comfortable.
We really can't thank the staff enough for their kindness and care and for being there for us all.
Thank you for taking the time to leave us a lovely review. I am pleased that your experience of Birch Heath Lodge was a positive one, your mother was a wonderful, talented lady, who lit up the room with her smile. The staff work hard, and it is great hearing how much of a difference this makes to peoples lives.
My auntie moved in Nov 2025 and has had a very warm welcome. The staff are very friendly and professional the staff will do anything for you. The rooms are very well presented and the home is very clean and welcoming. The food is tasty. Plenty of activities to do including trips out every other month. Situated in a lovely little village just outside Chester.
Thank you for your lovely review. We're so pleased to hear your auntie has felt welcome and is enjoying the friendly team, clean and comfortable surroundings, tasty food, and varied activities. If you ever need anything, we're always here to help.
The management, the nurses, the carers and staff have all been loving and caring towards our mother, always helping and attending to her needs. The nursing care was exemplary, mum not even suffering one bedsore in the whole eight years. Many times on visiting mum I arrived to see a carer sitting with mum just chatting and making her day more interesting. Some of the carers formed strong friendships with mum, evident with her passing and the tears shed.
All I can say is a huge thank you to everyone at Birch Heath.
Thank you for taking the time to leave us a review and share your experience that you have had at Birch Heath Lodge. We are so pleased that you and your loved one had a great experience. We send all our condolences to you and the rest of your family. Your mother will be missed by all at Birch Heath Lodge.
We could not have hoped for a more caring and comfortable place for our dear mum to spend her final weeks of life. Having come to Birch Heath Lodge with considerable care needs, after two months in hospital, Mum often commented on the welcoming nature and patience of all the staff. We all appreciated this level of genuine thoughtfulness and professionalism, especially during our final week with Mum when every accommodation was made to make this difficult time much easier and peaceful.
Thank you kindly for your review, I am pleased that your experience of Birch Heath Lodge was a positive one, despite the difficult circumstances. It was a pleasure to meet your family and thank you for trusting us with the care of your mother.
We are happy mum is in your care, however when we call on mum she is in a wheelchair, not a room chair. We see a lot of different staff, you must have a turn over of people. Also mum does have a good selection of clothes, but seems to be in old clothes and she quite recently has her tea or coffee spilt down her top. Apart from these minor issues, we are happy with the care you give her.
Thank you for your feedback. I am pleased that you appear generally happy with your mother's care at Birch Heath Lodge. I would like to encourage you to come and have a chat with me to discuss how I can resolve the issues you have raised. We appreciate all feedback as this helps us to improve the service we offer.
My father has been looked after with great care and kindness. Dad really enjoys the food provided.
Thank you for your kind review, I am pleased that you rate our care and kindness so highly, I am proud of the staff team and how hard they work to support our residents. It is lovely to hear that your father enjoys the meals provided at Birch Heath Lodge, our chef works hard to provide appetising meals that suit each individual person's tastes.
Birch Heath Lodge Care Home is all about the 'care' in the care home. All the staff are friendly, caring and go out of their way to help. I know I've left my uncle in an exceptional place and feel confident that all his needs with all aspects of care will be met.
The care my cousin got in Birch Heath Lodge in the final weeks of her life was excellent. The receptionist was always very helpful. The assistant manager kept us updated on her condition. It never seemed any trouble for them to go out of their way to talk to us. One of the nurses was very kind to her as she wasn't one of the easiest people to deal with.
A huge and heartfelt thank you to all the management and staff that looked after my mother, who resided at Birch Health Lodge from 2020 to her passing in January 2023. Without the superb care and love given, I doubt my mother would have lived to the grand old age of 89. I know she was very popular with both staff and residents, who will miss her greatly as well as myself. Thank you once again, and take care! God Bless you all!
My mum stayed at Birch Heath for seven years until she died in March 2022. She was always looked after with consideration and respect, particularly in the last six months of her life when she was poorly. Having visited Mum about three times a week for seven years (apart from lockdown), I got to know many of the staff who were like family to me and Mum. Thanks.
Je was very frail and confused on arriving at Birch Heath Lodge, but the friendly, caring and professional staff saw to all his needs and their service saved my sister and myself from stress and worry. They were with him when he died, thank you all.
Birch Heath Lodge was everything I had hoped to find in a nursing home for my Mum. I wasn’t interested in an ‘all singing/all dancing, mod cons’ home; what I was wanting was to know my Mum was safe, that she was cared for, that she was respected and that she felt happy and that she felt she mattered. From day 1 this is exactly how it was. Every single member of staff was cheerful, was welcoming, chatted to Mum and shared humour bringing a smile to her face. My Mum was blind and deaf but she felt included at all times and shared with me the giggles she had enjoyed with the staff. The home is spotlessly clean, no smell of urine. It is bright and Mum’s sheets and clothing always immaculate. Sadly my Mum passed away here. In the weeks before the staff were AMAZING, not only with Mum but looking after me too. If you are looking for a dedicated team of staff who genuinely care; this is the home you have been looking for. Thank you to all the staff, I’ll never forget your kindness.
Everything I expected from a care home.
Looked after very well, especially when passing away.
My wife slipped away peacefully after almost five years in Birch Heath Lodge. To describe the care that my wife received as outstanding does not really do justice to the level of care that she received. The staff are unbelievably caring in all that they do and after a series of management changes, the home is capably managed by the new manager. Birch Heath is a gem in the nursing home world.
The manager and her team at Birch Heath Lodge are the reason for my Dad's recovery. It's as simple as that. At the age of 88, my Dad had been in and out of hospital for the last five months. After his second and final visit to hospital (fantastic medical teams), the hospital discharged him to Birch Heath. For me, this was a blessing as he recovered physically and, most importantly, emotionally as he was struggling with the trauma.
My Dad had his own room, which was spotlessly clean and 24/7 highly professional and qualified staff. I want to give a special shout-out to the carer who looked after him the most. She is a mixture of pure professionalism and genuine compassion, and who cares about both the mental and physical wellbeing. She raised my Dad's spirits with a genuine compassion and he is now able to return home. If he needs to return to a care home full-time, I will immediately call the manager. Care homes come with a worrying pre-conception. Birch Heath changes that. A+
Keep maintaining high standards of care, would recommend this home
I visited my grandmother and was delighted with the care she was receiving. The home itself was very clean and the staff were helpful and friendly. My grandmother said that they really looked after her. I also met the manager briefly whilst visiting and she was also helpful and friendly. A lovely home that is very well run, thank you to all the staff.
Thank you for your kind review. It means so much to the staff at Birch Heath Lodge that their hard work is recognised.
As a family, overall, our Mums care have generally been very good. We believe a dedicated team.
Thank you for your kind review, it means a lot to the staff that their hard work and dedication is recognised.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 16 Oct 2024
We are excited to share that our Chef, Michael Craig, has been named as a finalist for the Care Chef of the Year Award in this year's National Care Awards!...
There are no upcoming events for Birch Heath Lodge.
Awards / Recognitions (6)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Birch Heath Lodge.
Meet the Team (1)

Hello, my name is Helen. I am a registered nurse and the Home Manager at Birch Heath Lodge. I am proud of my team and how hard they work to provide our residents with the best quality of life.
Frequently Asked Questions about Birch Heath Lodge
What types of Care is Birch Heath Lodge registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Birch Heath Lodge have?
There are 34 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Birch Heath Lodge?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Birch Heath Lodge to the centre of Chester?
2.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birch Heath Lodge to verify any information. View our terms and conditions. Birch Heath Lodge has an Enhanced Service -more info.