Orchard Manor is a luxury care home located in a pleasant and scenic part of Chester, where it offers skilled elderly care services to up to fifty-one residents, including for those suffering from dementia.
A highly-skilled team of staff strive for a person-centred approach to care that adheres to individual requirements and allows residents to feel at home in their new environment, whether for short or long-term stays.
Residents have a secluded sensory garden to relax in during the warmer weather and a comfortable interior with spacious living areas, respecting individual's privacy while being excellent for socialising.
Group: Zion Care Ltd
Person in charge: Jacqueline Jones (Manager)
Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 93 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 93
Rooms with ensuite WC: 89
Weekly Charges Guide: Nursing Care Single £443 – £800 (These prices are only a guideline, please contact Orchard Manor Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Orchard Manor Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for Orchard Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Orchard Manor Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.657 for Orchard Manor Care Home is calculated as follows: ( (47 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 67 Ratings = 4.657
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.323 Points relating to the number of positive Reviews for Orchard Manor Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 18.6 positive Reviews (93 registered maximum number of service users ÷ 5). 6 Reviews ÷ 18.6 Target = 0.323
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Orchard Manor Care Home has a Review Score of 9 (8.980) from 6 Reviews
Review submitted from a Website Submission by Brenda B (Sister of Resident) on Friday 18 May 2018. Relates to April 2018.
Thank you for the excellent care given to my late sister - she wasn't the easiest of residents but the professional, enthusiastic, humorous care you gave her are unprecedented. You cared for myself and family as well during her stay - I can't thank you enough.
How likely would you be to recommend Orchard Manor Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jackie Jones, Home Manager at Orchard Manor Care Home responded to this review on 21 May 2018:
Thank you for your kind review, Brenda, it was a pleasure to care for your sister, the staff where very fond of her and loved the challenges, what a caring and compassionate family you were, do keep in touch.
Review submitted from a Postal Card by R W (Husband of Resident) on Wednesday 18 April 2018. Relates to February 2018.
My wife was in hospital for five months but seems to be more content and settled in Orchard Manor.
How likely would you be to recommend Orchard Manor Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
Jackie Jones, Home Manager at Orchard Manor Care Home responded to this review on 18 Apr 2018:
Thank you for your positive review, it is a pleasure to care for your wife, myself and the staff are pleased to hear you think we are providing high-quality care. Yourself and betsie have become part of our family x
Review submitted from a Website Submission by Ginny M (Daughter of Resident) on Friday 2 March 2018. Relates to February 2018.
Incredibly professional yet warm and kind staff. Very supportive in the time leading up to my mother's death to both her family and to her. She couldn't have received better care. Staff treated her with dignity throughout.
Thank you all very much.
How likely would you be to recommend Orchard Manor Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jackie Jones, manager at Orchard Manor Care Home responded to this review on 06 Mar 2018:
Thank you for your kind words, we pride ourselves on ensuring the end of life care provided is as dignified and peaceful as possible. It was a pleasure to care for your mum.
Review submitted from a Website Submission by Steve W (Son of Resident) on Monday 2 October 2017. Relates to October 2017.
My father was in Orchard Manor for 18 months and he was always treated with the utmost respect. Staff went over and above the call of duty. The care he received, especially in his final days, was very loving and caring. I would have no hesitation in recommending Orchard Manor.
How likely would you be to recommend Orchard Manor Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jackie Jones, Manager at Orchard Manor Care Home responded to this review on 02 Oct 2017:
It was a pleasure to care for such a loving man. Thank you for your kind words. Love to all your family.
Review submitted from a Website Submission by Melvin K (Son of Resident) on Friday 15 September 2017. Relates to September 2017.
I went to see my 97-year-old Mother today. I was a bit late arriving and she was in the dining room about to have her dinner, so I pulled a chair up to sit beside her. As they started giving the meals out they placed a knife and fork in front of me and said while you are here you can have lunch with your mum. Fish, chips and mushy peas. Then we had crumble with custard and it tasted as good as any pub, café or restaurant. In fact, I comlipmented the cook on how nice it was. Thank you so much to all the staff that were on duty in the dining room.
How likely would you be to recommend Orchard Manor Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jackie Jones, Manager at Orchard Manor Care Home responded to this review on 19 Sep 2017:
We are glad you enjoyed your fish and chips Melvin, you are welcome anytime to join mum for a meal and enjoy the social atmosphere in our dining room.
Review submitted from a Postal Card by Helen B (Daughter of Resident) on Wednesday 5 July 2017. Relates to June 2017.
I think the staff at Orchard Manor Care Home are excellent. Really caring and attentive. Mum really enjoys being there and asks us all the time if she is allowed to stay. The entertainment is great and all the staff make a real effort. Thanks to all.
How likely would you be to recommend Orchard Manor Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no awards/recognitions posted yet for Orchard Manor Care Home
There are currently no Care Home Idol entrants who have performed at Orchard Manor Care Home