Orchard Manor Care Home, Chester, Cheshire
Orchard Manor Care Home, Chester, Cheshire
Orchard Manor Care Home, Chester, Cheshire

Orchard Manor is a luxury care home located in a pleasant and scenic part of Chester, where it offers skilled elderly care services to up to fifty-one residents, including for those suffering from dementia.

A highly-skilled team of staff strive for a person-centred approach to care that adheres to individual requirements and allows residents to feel at home in their new environment, whether for short or long-term stays.

Residents have a secluded sensory garden to relax in during the warmer weather and a comfortable interior with spacious living areas, respecting individual's privacy while being excellent for socialising.

Group: Zion Care Homes Ltd

Person in charge: Jacqueline Jones (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 93 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 93

Rooms with ensuite WC: 89

Weekly Charges Guide: Nursing Care Single £443 – £800 (These prices are only a guideline, please contact Orchard Manor Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Orchard Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Orchard Manor Care Home has a Review Score of 8.4 (8.355)

The Review Score of 8.4 (maximum of 10) for Orchard Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Orchard Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for Orchard Manor Care Home is calculated as follows: ( (26 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.661 Points relating to the number of positive Reviews for Orchard Manor Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 18.6 positive Reviews (93 registered maximum number of service users ÷ 5). 3 Reviews ÷ 18.6 Target = 0.161

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orchard Manor Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Orchard Manor Care Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1

My father was in Orchard Manor for 18 months and he was always treated with the utmost respect. Staff went over and above the call of duty. The care he received, especially in his final days, was very loving and caring. I would have no hesitation in recommending Orchard Manor.

How likely would you be to recommend Orchard Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jackie Jones, Manager at Orchard Manor Care Home responded to this review on 02 Oct 2017:

It was a pleasure to care for such a loving man. Thank you for your kind words. Love to all your family.

I went to see my 97-year-old Mother today. I was a bit late arriving and she was in the dining room about to have her dinner, so I pulled a chair up to sit beside her. As they started giving the meals out they placed a knife and fork in front of me and said while you are here you can have lunch with your mum. Fish, chips and mushy peas. Then we had crumble with custard and it tasted as good as any pub, café or restaurant. In fact, I comlipmented the cook on how nice it was. Thank you so much to all the staff that were on duty in the dining room.

How likely would you be to recommend Orchard Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jackie Jones, Manager at Orchard Manor Care Home responded to this review on 19 Sep 2017:

We are glad you enjoyed your fish and chips Melvin, you are welcome anytime to join mum for a meal and enjoy the social atmosphere in our dining room.

I think the staff at Orchard Manor Care Home are excellent. Really caring and attentive. Mum really enjoys being there and asks us all the time if she is allowed to stay. The entertainment is great and all the staff make a real effort. Thanks to all.

How likely would you be to recommend Orchard Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

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