Orchard Manor Care Home

Acres Lane, Upton, Chester CH2 1LY
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9.6 55 Reviews
  • Orchard Manor Care Home, Chester
Orchard Manor is a 93-bed care home that is rated 'good' with CQC and offers a homely environment and family-like care for the elderly, catering for those who have nursing needs as well as dementia needs.

The home has a clear vision to have care and compassion at the heart of everything Orchard Manor do. The staff maintain an environment that is warm, caring, homely and conducive to the residents’ exercising distinct individuality.

The manager and the strong leadership team will support, guide and advise from the pre-assessment stage right through to the care needs required for the residents, offering the family’s peace of mind that loved ones are being cared for to the highest standards.

Residents have a secluded sensory garden to relax in during the warmer weather and a comfortable interior with spacious living areas, respecting individual's privacy while being excellent for socialising.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 93 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1650 – £1700
  • Self-Funded Nursing Dementia Care: £1650 – £1699

These prices are only a guideline, please contact Orchard Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Michelle Haspey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (93)

Orchard Manor Care Home Reviews (55)

9.6

Orchard Manor Care Home has a Review Score of 9.6 (9.646) out of 10, based on 17 reviews in the last 2 years.
Over all time Orchard Manor Care Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Orchard Manor Care Home
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Total of 55, showing 21-40
Review from Keith S (Son of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Orchard Manor from 9th March 2020 through to 23rd July 2023. He was always treated well and with the utmost respect and dignity. While there the huge problem of Covid-19 was ever present with numerous lockdowns being imposed to comply with government and NHS restrictions.
The care home always made sure my father was kept safe and 'pod' visits were arranged and coordinated. Once restrictions were lifted, normal free access was resumed. I would have no problem in recommending Orchard Manor to any relatives and/or friends.
Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Hi, thank you so much for your kind review. It was our pleasure to care for your dad. Please accept our deepest condolences, he will be greatly missed. Please take care, the team at Orchard Manor will be here if you need anything.

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Review from H P (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Orchard Manor for almost 5 years and we were made to feel very welcome from the beginning. She has had many ups and downs and at times is not easy to look after because of her condition - she receives great care from everyone and the wonderful staff on Willow 1st know just what to do.
Mum can't really join in with activities but they do their best to find something she can enjoy. All of the staff I have met over the years, no matter which role they do are friendly and helpful, not just to my mum, but they take great care of me as well. Their work can be very challenging and tiring but it's always done with care and humour. A recent request if a facility could be improved was listened to by the home management and I have been very impressed by the way they have kept me informed of progress on a regular basis without asking.
Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your wonderful review. We strive to provide the highest standard of care, and we are very happy to hear you feel your mum receives great care and you feel welcomed at Orchard Manor.

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Review from Martin S (Husband of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Orchard Manor Care Home for well over twelve months and I would not move her from here, they have been fantastic with her. The management is fantastic, their door is always open if you have any problems and are dealt with as soon as possible. The staff are brilliant, they treat all
residents and family with respect and care. The entertainment group are fantastic with all residents, putting on shows, taking them on trips out etc. The rooms are very large, clean and safe which makes the residents feel at home. Everywhere is kept clean every day. The lounge is where all residents can sit, watch TV, have drinks, snacks or just relax etc. I am so happy that my wife is in this care home.
Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Hi Martin, thank you so much for your wonderful review of our home. It's our absolute pleasure to care for your wife and have you both become part of our extended family. We always aim to provide the highest standard of care at Orchard Manor and it's lovely to hear that we are achieving this.

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Review from D V (Son of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been in Orchard Manor for the last two months of her life. We could not have asked for better care or a care home for her. She really enjoyed her time here; the range of activities was amazing, the food was brilliant, and the staff were exceptional. From when she moved in, the friendliness
and kindness of the staff were second to none. They got to know her, and she felt at home here. As a family, we all felt very welcomed and enjoyed meeting the staff. We were amazed at how they remembered our names, and it made us feel comforted during our difficult times. All of the staff, from entertainment and cleaners to the care workers and nurses were amazing and professional. We would like to especially thank a few particular members of staff; you were truly amazing to her and made her feel so at home, and made us feel welcomed and comfortable during her last days. You were all so kind to us, and we will remember everything you did and the bonds we formed.
Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your kind words and, most importantly, for giving us the pleasure to care for your wonderful Mum; she will be deeply missed. We continually strive to provide outstanding care to our residents and family members. I am extremely pleased that you were able to witness this. The team at Orchard Manor will always be here to support you and your family if ever needed. Please take care.

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Review from Ramon B (Son of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Orchard Manor have done a superb job during a very difficult period, due to Covid 19. They have cared for mum, whilst settling her into a new environment and all at the same time that the family have not been able to visit. We thank them wholeheartedly.
Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you for your review and kinds words towards my staff. Your mum has settled in beautifully and is a delight to nurse.

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Review from Gillian A (Daughter of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home met all of my dad's needs whilst accommodating his personality and likes/dislikes. He was well cared for and the support I was given as his daughter was beyond words. I would truly recommend Orchard Manor - the home, care staff and management are all of the utmost quality as you would
hope and expect from a place where your members of your family may end up residing.
Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Good morning. Thank you so much for such a lovely review. Your Dad was an amazing man and we miss him so much. We hope you are well and staying safe at this time. Once again thank you.

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Review from T B (Husband of Resident) published on 19 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been most satisfied with the excellent care given to my wife at Orchard Manor.
The staff are always pleasant and polite and could not be more helpful. The rooms are well maintained. There is generally a good programme of entertainment for the residents. I would recommend this home to anybody.
Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you for your review, your wife is always smiling, that in its self informs me that my staff are delivering outstanding care. We cant wait to see you in our home again. We are hoping it won't be too long now.

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Review from Barbara C (Daughter of Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, aged 96, was admitted to Orchard Manor Care Home in a poor state of health at the end of May. Because of the excellent care she has received she is now looking very much better. She has severe memory problems but the staff are extremely caring and patient and she is quite obviously happy
and contented. There is an interesting range of activities and nothing is too much trouble for the staff. She loves the food and is eating far better than she has for a while. I recommend Orchard Manor to anyone who needs nursing home care.
Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

This is such a wonderful review, thank you so much. It is a pleasure to care for your mum, she has settled in beautifully to Orchard Manor. As the Manager, I am very proud of my team. I will pass on your comments, thank you.

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Review from Michael L (Son of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though my visit to see my Mum was a restricted a half-hour, due to COVID protocols, I was impressed by the professional way staff quickly checked me through the appropriate measures for an outside visit. My Mum was kept warm, both physically and emotionally with an extra blanket and clear guidance
from a member of staff who carefully helped her engage with the photos I had brought with me. The professional dedication shown by all members of staff who have supported my Mum has been brilliant. Thank you, everyone.
Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you for your review, it has been very challenging times for all care sectors during COVID-19 and the protocols we must follow have not always been welcoming, however, my staff have adapted really well and they will always ensure both resident and relative will have an enjoyable visit. We hope to see you soon.

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Review from A W (Daughter of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Orchard Manor have developed safe and helpful ways for residents and relatives to communicate which has felt so important in these times. Staff have helped me with things I would normally do when I visit to try and make sure Mum's life continues as normally as possible. One member of staff, in particular,
went above and beyond helping to sort out trying on and returning new slippers. Knowing staff look after residents so well cannot be underestimated.
Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you for your review and taking the time to comment, it has been very difficult throughout these months for all our relatives, but especially for you under your circumstances. I am very proud and honoured to have such devoted staff here at Orchard Manor, I will make them aware of your feedback and kind words.

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Review from Albert J (Husband of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff at this home are extremely kind and thoughtful to both the residents and relatives. They are always on hand to put the relatives' answers to any concerns they may have regarding their loved ones' health at any time.
The activities they provide are excellent, so is the cleanliness
of all areas.
Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you for your kind words, it is a pleasure to care for your lovely wife. We can't wait for the day you can come back into our home, we have missed you.

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Review from Gareth P (Son of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Orchard Manor for nearly 2 years now and in all that time I have been impressed with the treatment and care he has received. The staff are all very friendly and a lovely family-like atmosphere is prevalent throughout the home. As well as meeting all my father's needs
he is encouraged to and enjoys the activities that the staff put on to entertain the residents on a daily basis. Well done and thank you.
Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you so much for your kind words, Orchard Manor's staff will always ensure all our residents feel loved and cared for, and we aim to provide a high standard and quality of service to all our residents. Thank you for your support.

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Review from M T (Daughter of Resident) published on 26 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this home for five years. Sadly, she has just passed away with dementia. They have shown nothing but dignity to my mother. The care was excellent, and they always talked to her, even though she doesn't respond. I would put another relation in this home if I needed to.
Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you so much for your very kind words. Your mum and dad were very special to us all here at Orchard Manor and both are sadly missed. As soon as we are able we wish to invite you to our memorial garden for a service to take place in memory of your beautiful parents.

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Review from Roy T (Husband of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife suffered with advanced dementia and several other medical issues, after a spell in hospital they recommended a transfer to a care home for 4/6 weeks for further assessment and arranged a move to Orchard Manor Care Home.
My initial thoughts after visiting the care facility was to move her to
a home closer to the family once the assessment was concluded, however, having spent many hours at Orchard Manor I realised the important issue was the quality of care rather than the location, fixtures and fittings.
I found the staff had excellent connections with the residents and genuine concern for their wellbeing. Having viewed several care homes I decided Orchard Manor was the place I wanted my wife to remain, a choice which I do not regret.
Over the 6 months my wife was at the home it was pleasing to see that a good relationship built up with members of the staff who were always quick to help when necessary or if my wife was anxious when I was leaving.
The end of life care for my wife (and I0 made the experience easier to deal with.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for your positive review, we appreciate how hard a decision is to find the right place for your loved one and we are pleased you felt Orchard Manor was providing quality care and the right place for your wife. Keep in touch, it's lovely to see you when you visit.

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Review from Bob B (Nephew of Resident) published on 11 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has dementia and has been a resident at Orchard Manor since August 2018. She always tells us that she is happy and is well looked after and everything I see when I visit backs that up. I think it is a very caring environment and that starts from the top. I have every confidence in the management
of the home and the work of all the staff.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you, Bob, for your positive review of our home. We the management are passionate to ensure everything is in place and the staff are able, trained and competent to provide the high standards. It is a pleasure to care for your auntie and to hear she tells you she is happy here.

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Review from Eddie K (Son-in-law of Resident) published on 29 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team get top marks for the tender, loving care which my mum-in-law receives in what is a very demanding environment. My family and I are extremely grateful for such commitment and kindness.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you, Eddie, for this positive review, although at times it can be demanding for our staff they strive to provide the tender loving care needed for our residents particularly those who have dementia.

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Review from Mike F (Son of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
After two months in hospital, though receiving a high level of care, it became clear my mother was nearing the end of her life. She was in her nineties but had been generally alert so this outcome was slightly unexpected. As she would be unable to return to her own home, my wife and I were determined
that she should be able to pass her final days in a softer environment. Orchard Manor Care Home met our criteria and, fortuitously, was in the same area as my mother's home which meant that she still came under her local doctors' surgery. Surprised by her rate of decline, we did not know how much time my mother would have left. With this pressure on us to move her from the hospital, the team at Orchard Manor showed great professionalism and care in facilitating my mother's transfer as smoothly as possible. She was able to finish her days with dignity, surrounded by home comforts such as photos, flowers and tv. We will be forever thankful for the team's support at a difficult time.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you, Mike, for your review and for choosing Orchard Manor to care for your mum. It was a shame we didn't have the opportunity to care for Mum longer, but it was a pleasure to ensure her end of life care was comfortable and dignified.

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Review from Paul H (Son-in-law of Resident) published on 23 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's never an easy decision to put someone into a care home but when the situation and conditions are difficult to deal with at home, selecting a care home is not easy. Our relative went into Orchard Manor and we had all the concerns that everyone has about the care their relatives need. Our relative
was resident for just over two years. The staff and facilities at Orchard Manor were excellent. We feel that he was really cared for and his needs tended to. The staff were also great with us as visitors. We were always made to feel welcome and asked to join in with social events held at Orchard Manor. We could highly recommend Orchard Manor to anyone considering a care home for their relative.
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Review from Dawn H (Daughter of Resident) published on 8 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had a complicated condition that needed a lot of care. The staff were genuinely caring and compassionate in everything they did to look after him. I felt he was loved and looked after as much as he would be at home, we will always be grateful to Orchard Manor.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for such a positive review. It was a pleasure to look after your dad, I will pass your gratitude to the staff who cared for him. It's lovely to read you felt the staff where compassionate, as this is always our aim.

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Review from Emma S (Daughter of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is review is of the nursing section of Orchard Manor. My mum started off in the dementia area (where the carers were excellent with her) but improved so much that she moved to Maple. Not just the carers but all staff (e.g. kitchen team, laundry etc) are the strongest features. Great interaction
with residents and their families. Rooms are light and spacious, two common areas and a really well-maintained garden. Bits of the home are looking a bit dated but always clean. Very flexible on food if have individual preferences. Only criticism is that communication on how the place runs, who to talk to, what can or can't ask for etc was poor. And getting hold of anyone out of hours is impossible. An induction/welcome pack would be very useful. However, my mum has now left for general residential care as has improved again and would not hesitate to return her in future or recommending.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for your review, we have now introduced a welcome pack for our new residents and family's as we took on board the vast amount of information required in the early stages. I am unsure why you struggled to get hold of anyone out of hours as our nurse carry a phone on them at all times but I will review this? It was a pleasure to see your mum become well enough to move to a residential setting and we would welcome her back with open arms should she ever need to return.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Orchard Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Orchard Manor Care Home is calculated as follows: ( (154 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 198 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.914 Points relating to the number of positive Reviews for Orchard Manor Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 17 Positive Reviews ÷ 18.6 = 0.914
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Michelle

Michelle Haspey

Job Title: Home Manager Joined: 2013

Hi, I’m Michelle, Orchard Manor's Home Manager, I have been with Orchard Manor since 2013 and haven’t looked back. I’m so proud to work in such a caring environment with amazing staff and residents.
I'm extremely passionate at ensuring each of our residents receive the best possible person centred care by a dedicated, well supported and trained staff team.

Sarah

Sarah Kay

Job Title: Deputy Manager Joined: 2013

I am the Deputy Manager at Orchard Manor. You will witness me singing, dancing and generally having fun with the residents. I am passionate about making the resident's quality of life as enjoyable as possible. Knowing that the small things makes the biggest difference, I spend time with my families gathering which are the best songs for me to sing and what are the enjoyable hobbies that impact the most.

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