Orchard Manor Care Home

Generally good.

I had the pleasure of visiting Orchard Manor Care Home and was thoroughly impressed. The facilities are top-notch and well-maintained, providing a comfortable and modern environment for residents. The staff’s friendliness and attentiveness truly set this care home apart. Their dedication to making residents feel at home and cared for is remarkable, especially considering it’s a relatively new establishment. I highly recommend Orchard Manor for anyone seeking excellent care and a warm, welcoming atmosphere.

My dad was in Orchard Manor Care Home in Chester for three and a half years. The staff are all absolutely amazing, could not fault anything. He was truly loved and cared for could not have wished for a better care home for my wonderful dad. Nothing was too much trouble. My deepest thanks to all the friendly wonderful staff. I salute you all.

My mum was transferred to Orchard Manor Care Home from a hospital. She arrived in poor shape. Thanks to good nursing and kind care my mum made a miraculous recovery. I live three hours away so my visits were infrequent but each time I was welcomed regardless of day or time. The strength of this home lies in the quality of its staff from the senior nursing staff right through to the laundry persons. The staff work as a team. Despite the challenges of trying to meet the needs of a range of residents, the staff do so with kindness, respect and humour. Certain staff members stand out as going the extra mile in helping to make residents comfortable and this makes such a difference. I have just transferred Mum to a home near me. If I hadn't felt this to be necessary I would not have moved my mum away from Orchard Manor as I felt she was in safe hands there.

I find it hard to put into words how amazing the team at Orchard Manor Care Home are. My dad was only there a short time but he was shown so much love and kindness as were our family. The staff will forever remain close to my heart. They are earth angels. Thank you.

My father was a resident at Orchard Manor from 9th March 2020 through to 23rd July 2023. He was always treated well and with the utmost respect and dignity. While there the huge problem of Covid-19 was ever present with numerous lockdowns being imposed to comply with government and NHS restrictions. The care home always made sure my father was kept safe and 'pod' visits were arranged and coordinated. Once restrictions were lifted, normal free access was resumed. I would have no problem in recommending Orchard Manor to any relatives and/or friends.

Mum has been at Orchard Manor for almost 5 years and we were made to feel very welcome from the beginning. She has had many ups and downs and at times is not easy to look after because of her condition - she receives great care from everyone and the wonderful staff on Willow 1st know just what to do. Mum can't really join in with activities but they do their best to find something she can enjoy. All of the staff I have met over the years, no matter which role they do are friendly and helpful, not just to my mum, but they take great care of me as well. Their work can be very challenging and tiring but it's always done with care and humour. A recent request if a facility could be improved was listened to by the home management and I have been very impressed by the way they have kept me informed of progress on a regular basis without asking.

My wife has been in Orchard Manor Care Home for well over twelve months and I would not move her from here, they have been fantastic with her. The management is fantastic, their door is always open if you have any problems and are dealt with as soon as possible. The staff are brilliant, they treat all residents and family with respect and care. The entertainment group are fantastic with all residents, putting on shows, taking them on trips out etc. The rooms are very large, clean and safe which makes the residents feel at home. Everywhere is kept clean every day. The lounge is where all residents can sit, watch TV, have drinks, snacks or just relax etc. I am so happy that my wife is in this care home.

Our mum has been in Orchard Manor for the last two months of her life. We could not have asked for better care or a care home for her. She really enjoyed her time here; the range of activities was amazing, the food was brilliant, and the staff were exceptional. From when she moved in, the friendliness and kindness of the staff were second to none. They got to know her, and she felt at home here. As a family, we all felt very welcomed and enjoyed meeting the staff. We were amazed at how they remembered our names, and it made us feel comforted during our difficult times. All of the staff, from entertainment and cleaners to the care workers and nurses were amazing and professional. We would like to especially thank a few particular members of staff; you were truly amazing to her and made her feel so at home, and made us feel welcomed and comfortable during her last days. You were all so kind to us, and we will remember everything you did and the bonds we formed.

The team at Orchard Manor have done a superb job during a very difficult period, due to Covid 19. They have cared for mum, whilst settling her into a new environment and all at the same time that the family have not been able to visit. We thank them wholeheartedly.

The care home met all of my dad's needs whilst accommodating his personality and likes/dislikes. He was well cared for and the support I was given as his daughter was beyond words. I would truly recommend Orchard Manor - the home, care staff and management are all of the utmost quality as you would hope and expect from a place where your members of your family may end up residing.

The staff are always pleasant and polite and could not be more helpful. The rooms are well maintained. There is generally a good programme of entertainment for the residents. I would recommend this home to anybody.

My mother, aged 96, was admitted to Orchard Manor Care Home in a poor state of health at the end of May. Because of the excellent care she has received she is now looking very much better. She has severe memory problems but the staff are extremely caring and patient and she is quite obviously happy and contented. There is an interesting range of activities and nothing is too much trouble for the staff. She loves the food and is eating far better than she has for a while. I recommend Orchard Manor to anyone who needs nursing home care.

Even though my visit to see my Mum was a restricted a half-hour, due to COVID protocols, I was impressed by the professional way staff quickly checked me through the appropriate measures for an outside visit. My Mum was kept warm, both physically and emotionally with an extra blanket and clear guidance from a member of staff who carefully helped her engage with the photos I had brought with me. The professional dedication shown by all members of staff who have supported my Mum has been brilliant. Thank you, everyone.

Orchard Manor have developed safe and helpful ways for residents and relatives to communicate which has felt so important in these times. Staff have helped me with things I would normally do when I visit to try and make sure Mum's life continues as normally as possible. One member of staff, in particular, went above and beyond helping to sort out trying on and returning new slippers. Knowing staff look after residents so well cannot be underestimated.

The activities they provide are excellent, so is the cleanliness of all areas.

My father has been a resident at Orchard Manor for nearly 2 years now and in all that time I have been impressed with the treatment and care he has received. The staff are all very friendly and a lovely family-like atmosphere is prevalent throughout the home. As well as meeting all my father's needs he is encouraged to and enjoys the activities that the staff put on to entertain the residents on a daily basis. Well done and thank you.

My mother has been in this home for five years. Sadly, she has just passed away with dementia. They have shown nothing but dignity to my mother. The care was excellent, and they always talked to her, even though she doesn't respond. I would put another relation in this home if I needed to.

The end of life care for my wife (and I0 made the experience easier to deal with.

My aunt has dementia and has been a resident at Orchard Manor since August 2018. She always tells us that she is happy and is well looked after and everything I see when I visit backs that up. I think it is a very caring environment and that starts from the top. I have every confidence in the management of the home and the work of all the staff.