Orchard Manor Care Home

Acres Lane, Upton, Chester CH2 1LY
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9.6 55 Reviews
  • Orchard Manor Care Home, Chester
Orchard Manor is a 93-bed care home that is rated 'good' with CQC and offers a homely environment and family-like care for the elderly, catering for those who have nursing needs as well as dementia needs.

The home has a clear vision to have care and compassion at the heart of everything Orchard Manor do. The staff maintain an environment that is warm, caring, homely and conducive to the residents’ exercising distinct individuality.

The manager and the strong leadership team will support, guide and advise from the pre-assessment stage right through to the care needs required for the residents, offering the family’s peace of mind that loved ones are being cared for to the highest standards.

Residents have a secluded sensory garden to relax in during the warmer weather and a comfortable interior with spacious living areas, respecting individual's privacy while being excellent for socialising.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 93 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1650 – £1700
  • Self-Funded Nursing Dementia Care: £1650 – £1699

These prices are only a guideline, please contact Orchard Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Michelle Haspey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (93)

Orchard Manor Care Home Reviews (55)

9.6

Orchard Manor Care Home has a Review Score of 9.6 (9.646) out of 10, based on 17 reviews in the last 2 years.
Over all time Orchard Manor Care Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Orchard Manor Care Home
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Total of 55, showing 41-55
Review from Stuart B (Son of Resident) published on 2 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Orchard Manor for a while now. I can honestly say that he couldn’t receive better care anywhere. The staff are brilliant, caring and friendly and couldn’t do more for the residents in their care.
Thank you to everyone for looking after him so well. I don’t know what we’d
do without you.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for your positive review Stuart. We also think our staff are brilliant and its a pleasure to care for your dad.

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Review from Peter R (Son of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care over the last three years has been excellent. Staff have been kind, friendly and caring. So a big thank you.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you so much for your kind review, our staff being kind, friendly and caring is our ultimate goal and it's great that you recognise this is the case.

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Review from Steve B (Nephew of Resident) published on 19 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this home provide a caring, sincere and warm service across the board. In your twilight, you need comfort, attention and security. This was provided in abundance. I don't know how they remain so committed and positive but they do. I have met all staff and the home senior managers. Can't
praise them enough for just being so human, so caring, and kind to those who are largely helpless but so deserving of a great service that they make special and personal. Orchard Manor is a wonderful place for your loved one to be cared for at their journey’s end.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you Steve, for your very kind words, we are very proud of our staff and the high-quality care they provide. It was a pleasure to look after your auntie.

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Review from Vincent B (Nephew of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was cared for at Orchard Manor for 3 years. During that period her treatment was impeccable. The staff are, in our experience, caring and hard-working, and the care she received, including the catering, was excellent. Following a severe stroke, her end of life care by the staff was remarkable.
They were attentive and thoughtful and went above and beyond. They helped us and my aunt right to the end.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for this very positive review, Vince, it was a pleasure to look after your aunt and she is deeply missed by us all. We strive to provide caring and dignified end of life care and its nice to hear that this was achieved.

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Review from Mike M (Husband of Resident) published on 30 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not recommend Orchard Manor highly enough, the nursing staff on Willow are superb, as are the very attentive care staff and supervision. The activities team keep residents busy with various activities which change on a weekly basis, posted on the wall to the entrance to Willow unit. The Housekeepers
seem to be constantly on the go, and every single member of staff has a great warm and welcoming smile. The meals served are fantastic and a great menu is offered.
It's coming up to 18 months now that my wife has been at Orchard Manor, and from the very first time I visited to view I knew it was "the place" I wanted my wife to live. It really is a fantastic care home, with excellent staff across the board, from management to the maintenance team to the gardeners. I only have great praise and thanks to all at Orchard Manor. I am there every day for a few hours and cannot complain at all. Thank you All.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you Mike for your glowing report, every single staff member gives 100% to ensure the quality of life of our residents is the best it can be and clearly you have witnessed this, we believe we are an outstanding care home and as you spend every day with us it is nice to know you think this also.

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Review from Susan L (Daughter of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being in hospital for a number of months my mum has just returned home to Orchard Manor with the most heartwarming reception from the staff.


I was obviously concerned about Mum being disoriented after being away for such a long time but needn’t have worried at all. They did everything to help

Mum settle in her own time.


The staff requested all the information on Mum's routine in hospital so that they could continue her care plan with as little disruption as possible even installing a bedroom sensor immediately to continue the night plan. Mum was welcomed with hugs and kisses and she was glowing with all the special attention. Anybody with a loved one suffering dementia can only wish for a home who would treat them as if they were family.


Thank you to the staff at Orchard Manor for such a warm and caring welcome home.

Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you, Sue, for your kind review, it is always challenging trying to ensure minimal disruption for our residents following a period in hospital. It's nice to have mum back with her extended family where she belongs.

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Review from Rob B (Son of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving my dad to Orchard Manor Care Home has been the best decision I could have made for him. The support and caring ways everyone in the home show to my dad is so special. He is a lovely man, but sometimes now with his dementia, he can easily get upset. In the previous home, they were slow to react
and this led to my dad reacting in ways which were out of frustration. The staff at Orchard Manor are excellent and react so quickly to possible flair up moments. Staff treat every patient and visitor in such a welcoming and lovely way. The introduction of dolls to my dad has turned his emotions around, he now looks after them as his children and is so happy. Thank you for looking after my very special dad!
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you Rob for your glowing report of how the staff respond to your dads needs. Using Doll therapy has certainly enhanced your dads quality of life and it warms all our hearts seeing him so content.

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Review from C T (Daughter of Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Orchard Manor for 5 months and he is well looked after by a kind, caring and lovely team of people. He can be difficult but they all treat him with respect and patience, and his dignity is maintained. He has a lovely room looking onto the gardens, and recently the staff have created
a memory box outside each resident's room which is personalised for the resident. I would say they've got my Dad down to a tee - well done! My sisters and I live far away so visit when we can but in the meantime, we are happy that Dad is safe, secure and his needs are well met. I’m glad we got Dad into Orchard Manor. Thank you to all the staff who look after our Dad.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you, Christine, for your positive review, it's good to know you feel reassured that dad is receiving good care as we pride ourselves on personalised care. It is a pleasure to look after him.

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Review from Beryl T (Wife of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One of the carers is a hardworking carer. I have seen her in the dining room attending to more than one resident and in a very caring and patient way. She deals with trying situations with patience and loving care. I recommend her for the monthly award this month.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you Beryl, we are very proud of our staff and value the families opinion on who should be rewarded with employee of the month.

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Review from Brenda B (Sister of Resident) published on 21 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the excellent care given to my late sister - she wasn't the easiest of residents but the professional, enthusiastic, humorous care you gave her are unprecedented. You cared for myself and family as well during her stay - I can't thank you enough.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for your kind review, Brenda, it was a pleasure to care for your sister, the staff where very fond of her and loved the challenges, what a caring and compassionate family you were, do keep in touch.

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Review from R W (Husband of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was in hospital for five months but seems to be more content and settled in Orchard Manor.
Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for your positive review, it is a pleasure to care for your wife, myself and the staff are pleased to hear you think we are providing high-quality care. Yourself and betsie have become part of our family x

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Review from Ginny M (Daughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Incredibly professional yet warm and kind staff. Very supportive in the time leading up to my mother's death to both her family and to her. She couldn't have received better care. Staff treated her with dignity throughout.
Thank you all very much.
Reply from Jackie Jones, manager at Orchard Manor Care Home

Thank you for your kind words, we pride ourselves on ensuring the end of life care provided is as dignified and peaceful as possible. It was a pleasure to care for your mum.

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Review from Steve W (Son of Resident) published on 2 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Orchard Manor for 18 months and he was always treated with the utmost respect. Staff went over and above the call of duty. The care he received, especially in his final days, was very loving and caring. I would have no hesitation in recommending Orchard Manor.
Reply from Jackie Jones, Manager at Orchard Manor Care Home

It was a pleasure to care for such a loving man. Thank you for your kind words. Love to all your family.

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Review from Melvin K (Son of Resident) published on 19 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to see my 97-year-old Mother today. I was a bit late arriving and she was in the dining room about to have her dinner, so I pulled a chair up to sit beside her. As they started giving the meals out they placed a knife and fork in front of me and said while you are here you can have lunch with
your mum. Fish, chips and mushy peas. Then we had crumble with custard and it tasted as good as any pub, café or restaurant. In fact, I comlipmented the cook on how nice it was. Thank you so much to all the staff that were on duty in the dining room.
Reply from Jackie Jones, Manager at Orchard Manor Care Home

We are glad you enjoyed your fish and chips Melvin, you are welcome anytime to join mum for a meal and enjoy the social atmosphere in our dining room.

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Review from Helen B (Daughter of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the staff at Orchard Manor Care Home are excellent. Really caring and attentive. Mum really enjoys being there and asks us all the time if she is allowed to stay. The entertainment is great and all the staff make a real effort. Thanks to all.
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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Orchard Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Orchard Manor Care Home is calculated as follows: ( (154 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 198 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.914 Points relating to the number of positive Reviews for Orchard Manor Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 17 Positive Reviews ÷ 18.6 = 0.914
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Michelle

Michelle Haspey

Job Title: Home Manager Joined: 2013

Hi, I’m Michelle, Orchard Manor's Home Manager, I have been with Orchard Manor since 2013 and haven’t looked back. I’m so proud to work in such a caring environment with amazing staff and residents.
I'm extremely passionate at ensuring each of our residents receive the best possible person centred care by a dedicated, well supported and trained staff team.

Sarah

Sarah Kay

Job Title: Deputy Manager Joined: 2013

I am the Deputy Manager at Orchard Manor. You will witness me singing, dancing and generally having fun with the residents. I am passionate about making the resident's quality of life as enjoyable as possible. Knowing that the small things makes the biggest difference, I spend time with my families gathering which are the best songs for me to sing and what are the enjoyable hobbies that impact the most.

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