Whitby House

I find the staff very friendly and helpful with nothing too much trouble.

I have been really pleased with the care given to Mum. Staff also show empathy to family and friends when visiting. All mum's needs have been met as her condition has deteriorated, especially how quickly the staff picked up on the fact that Mum needed to have pureed meals.

Thank you all.

Thank you so much!

The activities leader provides a lot for the residents to do.

I feel more relaxed as my family are safe and secure.

After a long spell in hospital, it was decided that dad would have to be discharged to a nursing home. This was no easy decision but dads wellbeing was our priority. I was initially heartbroken but how wrong I was. Whitby House has been so good for him - he is registered blind amongst other health problems and has gone from being fiercely independent to totally dependent in a short space of time. Everyone at Whitby House has welcomed him and us the family and made it so much easier than I expected to make this life-changing move. The transfer of care was seamless and he has really settled in thanks to the warmth, care and friendliness of everyone there. Nothing is too much trouble, the food is good and wholesome with plenty of choices and the entire home is clean and always smells fresh. His room is great - being allowed to bring things in from home has made it very comforting to dad. From my initial phone call to now, I know we made the right decision in choosing Whitby House for him.

Everyone is really chatty.

I have been here for about eight years. I feel very welcomed and I am settling in. All staff are friendly and help me out.

I feel like I am at home. The carers are really good and take care of me. I really enjoy the activities and the trips.

She is encouraged to take part in all activities and enjoys the stimulation, even if she has limited cognition.

Everyone at Whitby House is friendly, helpful and supportive. My mother became a resident here a few months ago and has settled in quickly. Her health has improved since she arrived and this is due to the care that she receives on a daily basis.

Sadly, my nan never got to benefit from other sides of the home. But every time I was there, the residents were being entertained with games of bingo etc. In fact, we helped raise funds for a projector so they could watch the films they liked, together. My only regret is that my nan spent so long in hospital and only came here once she was close to the end. However, my heartfelt thanks must still go out to all those who work there, that made her final days pain-free and comfortable.

Thanks for everything that the staff of Whitby House did for us, you will always be in our thoughts. At the home, we could see how hard the staff worked to entertain and interact with all the long-term residents. It was a joy to watch. The kind of care the team organised is so important for the residents.

Although my Grandmother didn't take part in any of the activities within the home, we were aware of some exciting and engaging events that were taking place for the residents both on and off-site.

Understaffed.

My mother has been a resident in Whitby House now for just over three years and has built up a good relationship with a lot of the nurse's and health care there. They treat her well and care for her well being. Although she doesn't participate in the activities, they seem to try and keep the residents upbeat and entertained. The care home though does seem to lack in staffing levels at times.

Sometimes there is not enough staff.

The staff were always caring and nothing was ever too much trouble. My mum was always kept clean and food and drinks were adequate. The home is always kept clean and not smelling like some homes do. At the time of my mums passing it was dealt with sensitively.

First class home, care and attention could not be better. Clothing and bedding washed each day. Food provided cooked on site, first class, with a good menu to choose from. Visited in her room to check she is OK on a regular basis both day and night.

The attention to my wife is also extended to me. I am at the home for about six hours per day.