Whitby House

99 Pooltown Road, Ellesmere Port CH65 7AE
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8.2 57 Reviews
  • Whitby House, Ellesmere Port
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Oldbridge Healthcare Ltd

Person in charge

  • Angela Earlam (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Visiting

  • Whitby House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • Whitby House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Are you the Owner/Manager of Whitby House? View your Advertising Options

Whitby House Reviews (57)

8.2

Whitby House has a Review Score of 8.2 (8.201) out of 10, based on 2 reviews in the last 2 years.
Over all time Whitby House has 57 reviews.

Overall Experience
  • 37
  • 18
  • 1
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  • 1
Date Published
  • 57
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  • 55
Reviewer Connection to Whitby House
  • 24
  • 7
  • 5
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Total of 57, showing 41-57
Review from Amy S (Resident) assisted by family/friend published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Whitby House is brilliant. I like the friendliness and the atmosphere presented at the home by all staff and residents.
Residents are kept occupied as there is always something to do.
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Review from Margaret W (Resident) assisted by family/friend published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the staff here. They do not boss you around. The food here is very good and tastes nice. I think that the activities we do are find and I enjoy participating. I find the trips enjoyable, I have loved everyone that I have been on.
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Review from Malcolm D (Resident) assisted by family/friend published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like the garden at Whitby House, it has lots of lovely flowers. I enjoy the food here, I think it is great. The staff are all wonderful and treat us with respect.
I feel safe and happy here.
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Review from Jan M (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The little time my mum has been here we find staff very caring. Activities are excellent.
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Review from W H (Brother of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good overall care and attention to residents. Staff very polite and courteous.
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Review from Stuart M (Son of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident with you for two years. I have found the home to be very good. They have a great team at the home.
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Review from Denise S (Daughter of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here at Whitby House are very friendly, helpful and professional.
Reply from Andrew Bradley-Gibbons, regional manager at Whitby House

Thank you for taking the time to complete this lovely review of our home. Your comments will be passed to the staff.

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Review from G C (Daughter of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has now been a resident of Whitby House for almost two years and on the whole seems very satisfied with the care and personal attention she receives. The staff are generally friendly and cheerful and have always made me feel welcome. Activities are provided every weekday afternoon, special events
are frequently organised and a number of outings organised throughout the year. Overall, I feel confident that mum is in safe and capable hands.
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Review from Joan C (Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looking at what I have filled in below, you will see that I am overall very satisfied with my time here.
I have been a resident here for 21 months now and apart from the odd time or two, I have felt quite at home.
My own home of many years, though now gone is still very special to me.
Reply from Janis McFarlane, Operations Director at Whitby House

Thank you, Joan, for taking the time to submit your opinion. Your positive comments will be fed back to the staff team.

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Review from Jean P (Daughter of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whitby House has a very welcoming atmosphere. The staff are very caring to mum and all of our family. They respond immediately to any concerns we have about mum's condition. The home is always clean and pleasant smelling. Mum is always clean and well cared for. Meals are usually good. If mum required
a doctor's visit, this is arranged.
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Review from C S (Son-in-law of Resident) published on 20 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the staff are extremely helpful and polite although at times they are run off their feet because of staff shortages i.e two carers for 20 beds.
The staff are doing an excellent job against the odds!
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Review from H D (Wife of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home provides my husband with care and homeliness, he feels safe and well looked after, he enjoys the food, and at the moment needs help which is provided (with meals).
He has had good nursing care and I have been kept informed of his progress.
The entertainment person is always cheerful
and raises the spirits of the residents, she goes over and above what she needs to do.
I thank all staff for their care.
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Review from T C (Regular Volunteer) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The residents are motivated enthusiastically by all staff. Particularly by the activities coordinator who contributes energetically.
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Review from Win H (Sister-in-law of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very good to all. The activities are excellent. Very impressed with the effort put in by staff.
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Review from A S (Daughter of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very friendly and caring people. They greet you with a smile every time no matter how busy they are. They are very approachable if you have any concerns. When I leave I know that my mum is in good, caring hands and in the safest place for her.
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Review from K D (Husband of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whitby House is quite a pleasant home. Always clean and the staff are always pleasant and nothing is too much trouble. There is always something going on. The food is excellent. I have no problems with the care of my wife and I can go home knowing that she is being looked after.
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Review from Pam C (Daughter of Resident) published on 31 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to serious health issues, my elderly mother had to take up residence in Whitby House. She was obviously very concerned and anxious at having to accept a new way of life.


The staff here are absolutely amazing and from the very start, they have offered unconditional support, reassurance, patience

and compassion which has helped not only my Mum but also her family considerably.


The home has a very welcoming atmosphere and there's a 'buzz' about the place which brings it to life and makes towards very comfortable surroundings.


The food is excellent and freshly cooked. There's always a good choice. All dietary needs can be met.


Rooms are of a decent size, kept clean with regular changes of bedding and towels.


The many varied week day activities are suited to all capabilities and residents are encouraged, though not pressurised, to participate.


Mum is very precious to our family and we are greatly comforted and reassured that she is in such a caring and happy environment.

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Current Review Score: 8.2 (8.201)

Overview of Review Score

The Review Score of 8.2 (8.201) out of 10 for Whitby House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Whitby House is calculated as follows: ( (19 Excellents x 5) + (4 Goods x 4) ) ÷ 23 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.375 Points relating to the number of positive Reviews for Whitby House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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