Whitby House, Ellesmere Port, Cheshire
Whitby House, Ellesmere Port, Cheshire
Whitby House, Ellesmere Port, Cheshire

Whitby House Care Centre is a purpose-built Cheshire facility that offers a number of personalised care packages, from well-trained and qualified carers.

The centre performs consistently well with regulatory authorities and has an impressive record in terms of customer satisfaction.

Care staff look to appreciate the concerns of loved ones and relatives, as well as those in the care environment, keen to produce worthy results as part of a collaborative effort.

Group: Larchwood Care

Person in charge: Angela Earlam (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment • Elderly Frail

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Whitby House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 13 Nov 2017

Residential/Nursing

Reviews

9.6 Whitby House has a Review Score of 9.6 (9.586)

The Review Score of 9.6 (maximum of 10) for Whitby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Whitby House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.586 for Whitby House is calculated as follows: ( (174 Excellents x 5) + (78 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 268 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Whitby House is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 22 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitby House?

  • Extremely LIKELY
    14
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Whitby House

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    4
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My mum passed away June this year. During the time my mum was a resident, which was over 3 years, my sister and I were really pleased with the care she had.
The staff were always caring and nothing was ever too much trouble. My mum was always kept clean and food and drinks were adequate. The home is always kept clean and not smelling like some homes do. At the time of my mums passing it was dealt with sensitively.

How likely would you be to recommend Whitby House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Staff very friendly and caring, offering a drink whenever I visit.

How likely would you be to recommend Whitby House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Always welcoming. Activities are very good and they try to involve everyone. Residents appear happy.

How likely would you be to recommend Whitby House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Safety / Security: Good

Rooms: Satisfactory

First class home, care and attention could not be better. Clothing and bedding washed each day. Food provided cooked on site, first class, with a good menu to choose from. Visited in her room to check she is OK on a regular basis both day and night.

The attention to my wife is also extended to me. I am at the home for about six hours per day.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I think the staff at Whitby House do a great job. My grandad and other residents always seem really happy.

How likely would you be to recommend Whitby House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mum has lived here coming up for 2 years and has always been looked after with great kindness. As a family we feel that we know we couldn't have looked after her better ourselves. She loves all the afternoon activities and we often get a phone call telling us not to visit because she is taking part in something.

How likely would you be to recommend Whitby House? Extremely Unlikely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The little time my mum has been here we find staff very caring. Activities are excellent.

How likely would you be to recommend Whitby House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I think Whitby House is brilliant. I like the friendliness and the atmosphere presented at the home by all staff and residents.
Residents are kept occupied as there is always something to do.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I really like the garden at Whitby House, it has lots of lovely flowers. I enjoy the food here, I think it is great. The staff are all wonderful and treat us with respect.
I feel safe and happy here.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like the staff here. They do not boss you around. The food here is very good and tastes nice. I think that the activities we do are find and I enjoy participating. I find the trips enjoyable, I have loved everyone that I have been on.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been resident with you for two years. I have found the home to be very good. They have a great team at the home.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff here at Whitby House are very friendly, helpful and professional.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Andrew Bradley-Gibbons, regional manager at Whitby House responded to this review on 03 May 2017:

Thank you for taking the time to complete this lovely review of our home. Your comments will be passed to the staff.

Mum has now been a resident of Whitby House for almost two years and on the whole seems very satisfied with the care and personal attention she receives. The staff are generally friendly and cheerful and have always made me feel welcome. Activities are provided every weekday afternoon, special events are frequently organised and a number of outings organised throughout the year. Overall, I feel confident that mum is in safe and capable hands.

How likely would you be to recommend Whitby House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Looking at what I have filled in below, you will see that I am overall very satisfied with my time here.
I have been a resident here for 21 months now and apart from the odd time or two, I have felt quite at home.
My own home of many years, though now gone is still very special to me.

How likely would you be to recommend Whitby House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Janis McFarlane, Operations Director at Whitby House responded to this review on 21 Apr 2017:

Thank you, Joan, for taking the time to submit your opinion. Your positive comments will be fed back to the staff team.

Whitby House has a very welcoming atmosphere. The staff are very caring to mum and all of our family. They respond immediately to any concerns we have about mum's condition. The home is always clean and pleasant smelling. Mum is always clean and well cared for. Meals are usually good. If mum required a doctor's visit, this is arranged.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This care home provides my husband with care and homeliness, he feels safe and well looked after, he enjoys the food, and at the moment needs help which is provided (with meals).
He has had good nursing care and I have been kept informed of his progress.
The entertainment person is always cheerful and raises the spirits of the residents, she goes over and above what she needs to do.
I thank all staff for their care.

How likely would you be to recommend Whitby House? Likely

Average Rating: 

 4.5 out of 5

Facilities: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good overall care and attention to residents. Staff very polite and courteous.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The residents are motivated enthusiastically by all staff. Particularly by the activities coordinator who contributes energetically.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Carers are very good to all. The activities are excellent. Very impressed with the effort put in by staff.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whitby House is quite a pleasant home. Always clean and the staff are always pleasant and nothing is too much trouble. There is always something going on. The food is excellent. I have no problems with the care of my wife and I can go home knowing that she is being looked after.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

On the whole, the staff are extremely helpful and polite although at times they are run off their feet because of staff shortages i.e two carers for 20 beds.
The staff are doing an excellent job against the odds!

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Poor

I have found the staff very friendly and caring people. They greet you with a smile every time no matter how busy they are. They are very approachable if you have any concerns. When I leave I know that my mum is in good, caring hands and in the safest place for her.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Due to serious health issues, my elderly mother had to take up residence in Whitby House. She was obviously very concerned and anxious at having to accept a new way of life.

The staff here are absolutely amazing and from the very start, they have offered unconditional support, reassurance, patience and compassion which has helped not only my Mum but also her family considerably.

The home has a very welcoming atmosphere and there's a 'buzz' about the place which brings it to life and makes towards very comfortable surroundings.

The food is excellent and freshly cooked. There's always a good choice. All dietary needs can be met.

Rooms are of a decent size, kept clean with regular changes of bedding and towels.

The many varied week day activities are suited to all capabilities and residents are encouraged, though not pressurised, to participate.

Mum is very precious to our family and we are greatly comforted and reassured that she is in such a caring and happy environment.

How likely would you be to recommend Whitby House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Care Home Idol 2016

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