Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.7 208 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.
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Care Provided by Prestbury House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (208)

9.7

Prestbury House Care Home has a Review Score of 9.7 (9.672) out of 10, based on 38 reviews in the last 2 years.
Over all time Prestbury House Care Home has 208 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Prestbury House Care Home
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Total of 208, showing 1-20
Review from N R (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly, and helpful. They treat Mum well and encourage her to participate in activities, and are aware of her daily needs, and make sure any changes in her health are addressed. They assist us in keeping in touch as we live out of country, and inform us of of any changes.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for taking the time to leave a kind review of Prestbury House. It is wonderful to hear your mother is settling in well with us.
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Review from Helen W (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is a new resident but from the outset she has been welcomed and cared for by all the staff who are patient and caring. They are thoughtful and treat Mum with dignity at all times. Mum has been encouraged to get involved and she's happy and making friends. There is a marked improvement in Mum's physical
and mental health. The food and facilities are excellent. All the staff are helpful and kind. We've had an excellent experience and would highly recommend Prestbury House.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for taking the time to leave a kind review of Prestbury House. We are very pleased to hear that your mum has settled in well with us. We will pass your kind words on to our team, as they…read more
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Review from A H (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone here not only gives excellent care to residents, but make family and friends feel at home. Each person is treated as an invidual and staff treat them very well. No task or request seems to much trouble. It doesnt feel like a care home, not institutional, more like a comfy hotel. Everyone is
so patient and if there isn't something on the menu that Mum facnies, the kitchen staff always accomodate. I highly recommend.
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Review from Shaun B (Husband of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home provided an excellent place for Jane to recover from her hip operation. The outstanding factor in our visit was the staff. They were friendly and very supportive. Staff were flexible and understanding, which created a good atmosphere. We did not make use of many of the facilities and activities
but they all looked very good. Thank you very much.
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Review from Louise H (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are professional but very caring with my mother
They encourage mum to try the activities but are respectful of her wishes
Staff make time to chat with my mum & have taken interest in her family photos
Little things like toping up the water in her flowers are appreciated
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for taking the time to leave a kind review of Prestbury House. It is an honour to care for your mother and we will pass your kind words onto our staff.
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Review from D F (Husband of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in the home for over 18 months and had excellent care with every detail as good as it gets.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for taking the time to leave a kind review of Prestbury House. We are truly grateful for your kind words.
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Review from J B (Resident) assisted by family/friend published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was apprehensive when I transferred here from hosputal but soon felt very welcome and safe. The staff have all been very kind, friendly and supportive. Nothing has been too much trouble. Thank you for all your assistance.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for taking the time to leave a kind review of Prestbury House. It is an honour to care for you and we are delighted to hear that you feel welcome in our home.
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Review from S D (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so pleased with the care my mum has received. Nothing is too much trouble. We are always kept updated on her health and emotional needs. All the staff are friendly and approachable. Highly recommend Prestbury House.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for your kind review of Prestbury House. We are grateful to hear that you and your mother are pleased with the care that she is receiving with us.
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Review from C M (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Prestbury House have been so wonderful to engage with and always cared for mum with such professionalism and dignity. We could not ask for more and will always be grateful for the love and compassion shown to both our mum and us as a family.
Thank you doesn't quite seem enough for the wonderful
team here.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
This is incredibly heart-warming to hear, thank you. It is a pleasure to have your mum with us.
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Review from J G (Relative of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely faultless in all areas. Excellent!
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for such positive feedback - this is great to hear.
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Review from M N (Friend of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at Prestbury House now for over 12 months and I am over the moon with the care and attention she is receiving. She is engaged in activities and loves the food! The staff go above and beyond, and we couldn't be happier
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
It is great to hear you are happy with your friend's care and that she is enjoying life at Prestbury House.
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Review from M K (Friend of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited yesterday my friend on the ground floor we had a coffee and biscuit in the bistro always welcomed
Whilst visiting there were a mother and daughter enjoying a coffee who explained mum was a respite stay last year and still comes to visit the staff and have a coffee as it is such a positive
home who helped her at a bad time last year
That just confirmed my friend off 50 years is in the est care home in macclesfield looked after with dignity a
Love and care
That means the world
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for providing us with such a kind review.
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Review from Darren S (Nephew of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Although this care home is very modern and always kept clean & tidy I feel there are several areas that need attention these include:
There isn;t always senior staff on duty on floor 1 particularly at the weekend, which is a security concern. I feel the desk there should always be manned.
Activities
seem largely constrained to Mon-Fri with not much going on at the weekends for patients.
I think the rooms are drab and could be improved even something as simple as the hanging of one large print.
Quite often food is left to go stale in the rooms which hints of staff shortages.
On the plus side I was pleased to see some gardening work had been undertaken to spruce up the main entrance. Also the carers there do seem very nice and are always helpful when asked,
Reply from Joanne Elliott, Regional Director at Prestbury House Care Home
I am sorry to hear you feel there are various areas we could improve. We will be sure to take these into consideration, and if you would like to discuss your concerns further please do not hesitate to…read more
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Review from R C (Respite Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestbury House care home has provided excellent standards of accommodation, facilities and very caring and competent staff throughout my stay there. I am pleased to recommend them highly accordingly. However I have some concern that adequate car parking may be available at busy time, but this may not
be a problem.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
I am glad to hear you were pleased with your stay and would recommend our home to others. I will certainly take your concern about parking into consideration.
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Review from C C (Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
It is great to hear you are happy living with us here at Prestbury House.
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Review from K M (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the 8 years my mum was a resident in general we've been happy with the overall service. The outstanding aspect has been the individual care workers who have been amazing. They've offered support, that suggests it's more than a job. The management has been a continued revolving door, with many of
the managers being invisible, and purely interested in the bottom line.
Reply from Joanne Elliott, Regional Director at Prestbury House Care Home
Thank you for your review. I am glad you were happy overall with the care your mum received and felt supported by our team. I am sorry to hear you were not content with our management situation.…read more
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Review from L S (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Prestbury House for nearly two years. I have nothing but praise for everybody that works there. The kindness, support and care shown to my mum and myself has always been superb. Nothing is too much trouble, and all staff are always prepared to go the extra mile! So very
grateful!
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for providing such complimentary feedback. We all work hard to ensure our residents' loved ones feel like they are part of the Prestbury House family, so I am glad to hear you feel supported…read more
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Review from J F (Nephew of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has been at Prestbury House since 2023 and has been looked after superbly. Each time I visit the staff make sure to keep me updated. They care for her with respect and dignity. And the home is beautifully looked after and the staff are very nice.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for your positive feedback. It is great to hear you are happy with your auntie's care.
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Review from Karen M (Daughter of Resident) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wish to thank all the lovely staff at Prestbury House Care Home, for helping my mother with the transition of moving into residential care, and taking extra time to understand her likes and dislikes - very professional organisation. Every team member is pleasant and helpful and nothing is too much trouble.

We are so lucky to know she is safe and receiving such good care and enjoying lots of different food choices which she wouldn't usually eat. She says the food is delicious.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
Thank you for your gratitude. It is a pleasure to have your mother with us, and I am glad to hear our team were able to provide her with a smooth transition into life at our home.
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Review from N D (Mother-in-law of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-Law had respite care at Prestbury House and she had a fantastic experience. Especially the food! It gave her the perfect environment. The staff were all brilliant and helped her throughout.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
It is fantastic to hear your mother-in-law enjoyed her time with us. Please do not hesitate to visit us again sometime for coffee, cake and a catch up!
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Prestbury House Care Home is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 442 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

Frequently Asked Questions about Prestbury House Care Home

What types of Care is Prestbury House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Prestbury House Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Prestbury House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Prestbury House Care Home to the centre of Macclesfield?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prestbury House Care Home to verify any information. View our terms and conditions. Prestbury House Care Home has an Enhanced Service - more info.