Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR

Prestbury House Care Home is a home with a residential unit and it's very own café for residents and guests to enjoy.

Stylish, modern and spacious living areas are evident throughout and each bedroom has its own en-suite wet room.

The Prestbury House team are passionate about making a positive contribution to enrich the lives of older people and the leisure and wellness team deliver a programme of events and activities designed to promote wellbeing in body and mind.

Three separate floors of accommodation, each with it's own specialism, ensure care can be provided for wide-ranging and changing needs.

The home welcomes visitors at any time and should you be seeking care for a loved one, staff will be pleased to assist with your enquiry.

Group: Porthaven Care Homes

Person in charge: Nigel Allen (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 51+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

At the roundabout junction of Prestbury Road and West Park Drive

Visiting:

Visitors welcome any time

Parking:

On site parking available

Latest Care Quality Commission* Report on Prestbury House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 70 Reviews over all time. This Average Rating is also the rating value for Prestbury House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 44 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.695 for Prestbury House Care Home is calculated as follows: ( (605 Excellents x 5) + (202 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 833 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 44 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 44 Reviews ÷ 15 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Prestbury House Care Home has a Review Score of 9.7 (9.695) from 70 Reviews


Average Ratings

  • Excellent
    52
  • Good
    18
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prestbury House Care Home?

  • Extremely LIKELY
    65
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prestbury House Care Home

  • Daughter of Resident/Service User
    31
  • Son of Resident/Service User
    9
  • Wife of Resident/Service User
    6
  • Resident / Service User
    5
  • Daughter-in-law of Resident/Service User
    4
  • more

Thank you for caring for and looking after my grandad, as a family we couldn’t have asked for anything more than the carers at this care home.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum normally lives independently with support. She stayed for 2 weeks while we took a holiday. She was well cared for, all the staff are friendly and polite. The home is spacious and light, in very good decorative order and nicely furnished. There are activities, outings and entertainment for those who are able/wish to participate.
We would recommend this care home for consideration to anyone requiring such a facility.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I brought my sister for her longtime care after a recommendation by a friend. I am very pleased I did so. She is very happy here. The room is comfortable with a view of the garden. She is enjoying her stay and loves the day out trips.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is a fantastic place for my Mum who is here as a resident after a major stroke. We and she regard Prestbury House as her 'home' after being here a few years! From the manager to all her care staff, who are all brilliant with her, not just her care, but helping her to continue to live her life to her fullest! She has great care and regular activities and social interaction that she wouldn't get anywhere else!! We, as a family, wouldn't want her to be anywhere else as feel it would decrease her quality of life! Great place for my Mum!!

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Care provided by Prestbury House to my Mother has been very good. She has been looked after to a high standard and we are completely satisfied with the service given.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Mother has been a resident in Prestbury House for nearly six years which just about says it all! The care is outstanding and she could not be in better hands.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Dad has had a rough ride. However, since becoming a resident at Prestbury House, he has settled in so well. Dad is monitored and is very happy. Staff are professional, but also make you feel like it is your home too. Some pictures/things to do and look at on the dementia floor would be nice to stimulate residents.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Clean, caring, friendly environment for my father-in-law to spend his last precious days. All staff are lovely and provide excellent care. As a family, we cannot thank you all enough.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

We can not fault the care and attention we have received from all the staff. We have never known such kindness and love, we have been given from the lowest to the highest.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 30 Apr 2018:

Thank you for such kind feedback - we're pleased to be able to provide care and support to your family. Best wishes.

My Grandfather moved in here around a month and a half ago. Prestbury House welcomed him with care and dignity and involved the family in his care from the beginning. The activities are good and residents have various trips out. The bedrooms are immaculately clean and spacious. So far we are very impressed with Prestbury House, it is far superior to my Grandfather's previous residential home.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The total care package has benefitted my mother physically/socially/medically. Staff are attentive and friendly across all work areas and recognise the person, not a room number. Excellent choice.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Visit my mother's next door neighbour here every week.
Find the staff all very friendly and helpful.
The room is spacious and compared to her previous home, Prestbury House is a very pleasant place to visit.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4 out of 5

I have always found all the staff on level 2 to be very kind, considerate and approachable.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mother has lived here for five years and is very happy.
Staff is excellent and look after her well.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Since moving to Prestbury House, my mother has been very happy and content. The calming atmosphere and friendly staff are very reassuring to our family.
My mother enjoys the entertainment and beautiful meals.
Could not ask for a better care home.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Always clean, staff friendly and helpful. My aunt always seems happy.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

As a family, we are very pleased with the care and attention all the staff give to mum. They are dedicated and she always has something to tell us about the different activities which are on offer.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff are brilliant and care for me very well. Very clean everywhere.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent staff, very friendly, clean and welcoming. Marm with excellent facilities.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely residential home. Mum well cared for. The only criticism that has come from my mother is not enough variety of food. She would prefer more salads and fruit.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Excellent carers. Bright and friendly atmosphere.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother was a resident for 9 months. The staff were outstanding, exceeding our expectations by a long way. The nurses, carers, kitchen staff, management and all other staff on the ground floor treated my mother so beautifully and were there for her until she died. They also looked after my two sisters and I making our stay a dream. We could not have hoped for a better nursing home. We have become close friends with the staff members. They are all angels.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care received through the years has been excellent. At end of life, staff were caring and compassionate and could not do enough for us.
This included all staff members from reception, maintenance, care and nursing staff.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The family required immediate respite for Mum whilst Dad was admitted to hospital. An assessor came out the same day on a home visit and Mum was taken into care the following morning. We received a very warm welcome from all the staff. Mum has been cared for extremely well during her two weeks stay. I would not hesitate to use this service again. Thank you to everyone.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The support my mother has received is second to none - simply excellent, caring service. Particular thanks to the staff who has built up a very strong relationship with my mother.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I live overseas and found the personal assistance of the manager to be exemplary. I have received photographs and a video of mum, and am kept well informed. UK based members of our family speak very highly of Prestbury House Care Home, with comments about the caring and friendly nature of staff.

I can not speak highly enough of my experience with the home and how quickly my mother settled into life there. I am looking forward to meeting everyone when I visit mum in 2018.

My responses are based on comments from family and my experience with dealing with the staff over the phone.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum was a resident at Prestbury House Care Home for 20 months and was treated with care and compassion throughout. The staff each made her daily routine safe and relaxed and she always had a smile for them. In her final days, she could not have received better care and as a family, we could not have had better support from the staff. Thank you.

How likely would you be to recommend Prestbury House Care Home? Likely

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Average Rating:   4.4 out of 5

It is a very happy place. The carers are superb and nothing is too much trouble. The housekeepers are friendly and very efficient.

At busy times the residents would benefit from more staff.

I have felt very safe whilst here and would be happy to come back.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been in three nursing homes and I can honestly say this is the best one!

It is a happy place and everyone works very hard.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I would like to say a 'huge' thank you to all the staff from the housekeeping, kitchen, activities, carers, front desk, office and of course the nurse!! For all the kindness, hard work and love that they put into their positions at Prestbury House Care Home, I have never known such commitment and dedication as these wonderful staff have shown towards caring for my mum and our family. We love it here (I wish I had a room)!

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in Prestbury House since April 2017 and we have all, as a family, been extremely happy with the care that she has received. She was recently in hospital after a heart attack and on her return to the home, the nurses and carers greeted my mother and our family with hugs and kisses. The attention and kindness that they showed us cannot be bought! It was genuine love and joy and will be one of the most special moments of my life. They had made her room special to welcome her "home" and provided a feast for us all!

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Well cared for home. Staff are both friendly and helpful. Good atmosphere and cheerful faces.

The house itself is clean, comfortable and attractive. No lack of help.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

A week before going for respite care, Mum had blood poisoning which left her less mobile and very unsteady. Over the two weeks, her mobility improved considerably. The staff were supportive, friendly and caring. They demonstrated great patience and understanding. Flowers had been put in her room when she arrived, which was lovely.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum has been a resident here for the last five years and her care has been excellent throughout.
The staff are all very caring and go the extra mile.
For example on Mum's birthday today, the staff laid on a wonderful table with flowers and napkins so we could have a Chinese takeaway.
A beautiful cake was made by the chef. All in all, a wonderful care home.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 11 Oct 2017:

Thank you for your kind comments and for sharing your experience of Prestbury House. I will share your comments with the team. Best wishes, Tracey

I have received exceptional care, patience, skill and outstanding communication on behalf of my mother, following her admittance 14th July 2017.

The care home demonstrates a very high level of dedicated and caring personnel.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 10 Oct 2017:

Thank you for sharing your lovely feedback - I will ensure it's passed on to the team who will be delighted. Best wishes.

Prestbury House Care Home is a very friendly place.
My Mum has been here for 5 years and I can honestly say her care has been excellent.
The food is good and nourishing.
Mum particularly enjoys meeting her friends (either residents or non-residents) in the bistro for a morning coffee and natter.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My brother moved into this care home in June 2016. From the initial visit prior to deciding which home I was going to place my brother which I assumed was for the rest of his life. I have found the staff (ALL) being very pleasant and caring for my brother's needs. Also, they listen to what my feelings are at the care home.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My father has been at Prestbury House for 3 years and is happier than I have ever known him to be.
He seems well cared for, has a good diet and staff always seem happy to give him the attention that he enjoys.
He refers to the carers as "my friends". Members of staff on reception and in the accounts office have been a big support to me too.
Nothing is too much trouble.
This placement has made a big difference to all our lives.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 27 Sep 2017:

Thank you for sharing your first-hand experience of Prestbury House Care home. We have an exceptional team here and it's wonderful when I can share feedback such as yours with them. Warm regards, Tracey

Despite a very short stay, everything seemed fine.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

During the short time I have been in Presbury I have found it very good.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 08 Sep 2017:

Thank you for your review Dorothy. Best wishes

Care staff are very helpful and kind. I find bedrooms do not have enough storage for long term stays. They need double wardrobes with lower clothes rail and some light inside as it is very dark and difficult to remove and hang up clothes.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Dad was at Prestbury House just over 1 year. He settled in quickly and enjoyed his time here. The staff encouraged him to take outings and join in the activities. They were always happy, eager to help and the atmosphere was bright and cheerful. He had a wonderful 100th birthday and I can't thank them all enough for their support and kindness throughout.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Dad has been in the home now for 4 months now and after an initial settling in period, he now thinks of it as home.
He enjoys the events such as the May Day Morris Dancing and has a rapport with all the staff.
For relatives visiting, the environment is comfortable and welcoming, and the feeling of normality comes in when you can take your dad who has dementia for a coffee in the bistro.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Julie Lowndes, Client Services Manager at Prestbury House Care Home responded to this review on 06 Jun 2017:

Dear Wendy, thank you for taking the time to share your experience of Prestbury House. Warm regards.

I feel very satisfied with the care and support my sister receives at Prestbury Care Home. All the staff and carers I have met there show a high level of training. They give support and attention to all my sister's needs in connection with her dementia. My sister has a feeling of friendship with the client service manager, which shows in her face even on a down day in her dementia. The meals prepared according to client needs and are appetising and fresh.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mentioned several times about the toilet seat being loose but nothing seems to be done about it. Kitchen in the dining room could be refurbished as cupboard doors don't fit properly, the kettle is broken and tea and sugar containers have no lids. However, the staff are always pleasant and management are understanding and helpful with any issues and my mother has made lots of progress since being at the home. Lounge and bedrooms are nicely decorated and feels homely and my mother seems to enjoy the minibus trips.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

If there are any shortcomings in the services provided to my husband by Prestbury House, I feel from my observations that it is because there are too few staff for the huge amount of work and caring that needs to be done alone. I have visited my husband every day for nearly five months and am satisfied that he is clean, warm, well fed and safe and is as contented as can be expected in these harrowing circumstances.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother-in-law has been a resident for almost three years we have always been happy with her care, but a few years ago she was moved down to the first floor. We were going to remove her because of her treatment at that time, she was left in an empty room crying because management at the time had not informed staff that she was moving. It was only for the staff on both floors, that we didn't move her to another home which had a room for her.
I have recommended your home to a few people some who went in for respite. The staff in Prestbury House are the best. We have always said that they are the backbone of your nursing home.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 12 Oct 2016:

Thank you for taking the time to review our home and for your praise of the exceptional team here at Prestbury House. I joined Prestbury House in May this year and I am sorry to hear of the issues you experienced in the past. Good communication among nurses, carers, support staff , residents, family and visiting professionals such as family doctors and social workers makes an important contribution to the quality of care we can deliver here at Prestbury House. I’m making it a priority to encourage our senior staff to spend a few extra minutes each day making sure they understand what life at Prestbury House feels like from the perspective of our residents and their families so that we can ensure our services are of the highest possible standard. Sincerely, Tracey

The care delivered by the staff is given in a manner that is a privilege to witness. The dignity of my uncle is always respected and his needs are i.e hygiene, diet, the stimulus is more than met.
The building and facilities are very satisfactory overall once he arrived the family are very satisfied with the care our uncle receives.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 12 Oct 2016:

Thank you for sharing your experience of Prestbury House. I will ensure the feedback is shared with the team. Best wishes, Tracey

My mother receives excellent care and is made comfortable. Her room is spacious and tastefully furnished. The food is varied, appetising and well presented. The staff are extremely kind, respectful, and competent and they try to bring joy and laughter to the residents. There are stimulating activities and the home is well maintained. It is expensive but I realise it is inevitable.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care staff who look after residents with dementia carry out their duties efficiently treating each resident according to their individual needs and the needs vary considerably. What impresses me is the dedication of the care staff sometimes in difficult circumstances to give each individual the personalised care that they need and that's done with professionalism, respect and good humour. The domestic staff carry out their duties efficiently and most have a friendly rapport with the residents. Overall I am satisfied with the care my wife receives.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

When faced with an emergency need for an EMI unit for my mother in the area, the management at Prestbury House Care Home were extremely helpful, pro-active, sympathetic and gave valuable support and advice, recognising the urgency. They worked at an incredible pace to secure a room, carefully assessing and meeting her complex needs. Throughout her stay, the staff have shown enormous professionalism, skill, empathy and patience. They manage to maintain a safe, calm unit where nothing fazes them. Families are welcomed, communication is brilliant- as is the support they all give to close relatives. I cannot imagine there to be a better haven for those suffering from such a cruel illness as Alzheimer's disease. Thank you.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our first experience was really good and the management sold the home to us, but it was a bank holiday when my husband was going in and all the main staff were on holiday so the care and nursing was not good for a newcomer. Lack of communication was the trouble. No one asked my husband's needs and what he could and couldn't do. Once we had sorted this, the home was good for what was needed and my husband was well looked after. Will probably use it again.

How likely would you be to recommend Prestbury House Care Home? Likely

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Average Rating:   4.2 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 13 Oct 2016:

Thanks for taking the time to share your experience of Prestbury House. It is always our preference to admit new residents mid-week, avoiding weekends and bank holidays where possible. We do aim to be responsive to the needs of those who approach us for care, particularly those who need urgent assistance. However and sometimes, we will do our best to accommodate people at short notice or at times and dates that are suitable for both parties. I’m pleased that the communication issues experienced at the beginning of the stay were resolved to your satisfaction and we will be delighted to help you again in the future should the need arise. Best wishes, Tracey

The care home accommodated us at very short notice and has been helpful and flexible in our requirement. The staff are full of smiles and help to provide a supportive, safe and secure environment.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 09 Sep 2016:

Thank you for your kind review of your experience of our home. We were only too pleased to assist.

Kind regards. Tracey

My husband went into Prestbury House whilst builders were in a home. The second-floor team and the admin ground floor team have been absolutely marvellous. As I have cared for my husband at home I have got into certain ways of how he should be cared for. Prestbury House listened to me and adapted to the way I had cared for my husband so he wouldn't be distressed. Can't thank them enough.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Having had experience of many care homes nationwide, Prestbury House is one of the best I have come across. The standard of care is very good and consistent, an unusual attribute.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 28 Jul 2016:

Thanks for your review Susan. The team work very hard to provide consistent, quality care and will be thrilled to hear such high praise. Tracey

The home recently helped to settle my wife into the environment. Clean rooms at all times. A caring atmosphere has been apparent from day one. The staff seem to really want to be involved and my praise is called for to each and every one.

How likely would you be to recommend Prestbury House Care Home? Likely

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Average Rating:   4.2 out of 5

This was my wife's first respite stay in a care home. Prestbury House impressed my wife on her visit before he stay as she was made very welcome. Then and later when she stayed for two week she felt it did not take her long to feel at home, she enjoyed the company of other residents and really liked the staff in all areas of the home. All in all she thoroughly enjoyed her stay which has given me and her daughters some peace of mind, knowing she has been well cared for.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

The care that my mother received was second to none. She was treated with respect at all times, and all staff respected her dignity at all times. Although my mother was not at Prestbury House for many weeks, there were no issues that arose in any way. The care was excellent, the staff were extremely professional. The room my mother was in was lovely, it was spotless, as was the rest of the building that I saw in those few weeks.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Prestbury House is a wonderful place. There is always plenty of activities and lots of positive energy from the moment you enter the building. It is like one big family and the staff are friendly and caring.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Tracey Scott, Home Manager at Prestbury House Care Home responded to this review on 28 Jun 2016:

Thank you for your review of our home. Always fantastic to hear such great comments and I will share these with the team. Best wishes, Tracey.

Overall Dad has received excellent care with patience, expertise and appreciation for his personality and individual needs. He has enjoyed banter with staff and has also really enjoyed trips out in the mini-bus since this has been running. He always enjoyed visits from choirs and musicians and loved having visits and trips out with us.
We appreciated the open-door policy of always being able to visit for any length of time. The staff were particularly wonderful in the final hours preceding dad's death. Lots of carers came to say goodbye and were visibly upset which was very touching. My only regret was an error last November which led to dad missing his granddaughter's wedding!

How likely would you be to recommend Prestbury House Care Home? Likely

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Average Rating:   4.5 out of 5

Every time I visit and leave my mother I am blown away by the care, affection and love she is shown by the staff. After three and a half years I am very pleased to say that she could not be in better hands. The staff are alert to her needs both mechanical and psychological in a way that is completely familiar.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Caring, friendly staff. Good food and clean rooms.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I would like better communication and access to management at the care home. At present the care home does very little to take account of my views and/or that of the other residents, caring partners. I believe they could benefit greatly from listening to us. I would recommend a monthly or quarterly "listening group" session when interested relatives can be invited to attend. finally the staff work hard but at times could do with better support and increased staffing levels.

How likely would you be to recommend Prestbury House Care Home? Likely

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Average Rating:   3.5 out of 5

The care given to my mum during her stay at Prestbury House was excellent. Highly recommended. I can't thank all the staff enough for everything they have done.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mary Kelly, Regional Manager at Prestbury House Care Home responded to this review on 06 Apr 2016:

Dear Jane, thank you for taking the time to review Prestbury House. I will pass on your thanks and high praise to the team. Warm regards, Mary

Dad says it is magnificent, he feels comfortable and likes the fact that he can decide to mix in or stay in his room. Staff are kind and look after him even when poorly. Dad enjoys the food and it has a good variety. He likes having his own television in his room.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mary Kelly, Regional Manager at Prestbury House Care Home responded to this review on 05 Apr 2016:

Thank you for sharing your experience of Prestbury House. We can't ask for better than magnificent and I will share this lovely feedback with the whole team! Best wishes, Mary

When mum arrived in the home she was very poorly and shut down. Thanks to all the staff, from the care staff, nurses reception, office staff. Mum was made to feel life was worth living and soon come back to us. The shear dedication, professionalism and love that every one showed her, gave her a new family. We felt she was so safe and loved. I can not praise this home, it's facilities, staff enough. Many many thanks to everyone.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has lived at Prestbury House for 2 ½ years and during this time he has been treated with kindness by all the staff at Prestbury House, the carers, nurses, office and reception, household and catering staff. My family are always made to feel welcome when we visit the home. Thank you to everyone for the care and support you give to my husband.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Having cared for mum in her own home for three years. When it came to go into residential care she immediately felt at ease in Prestbury House and settled comfortably into place within the first week. The staff all welcomed her into the family atmosphere and I felt reassured that she was happy. Mum stayed at Prestbury House for her final year and she lived initially on the top floor moving down a floor for the last three months. Everybody that worked there understood who she had been and who she was, her character, her likes and dislikes. This attitude within the staff helped mum to remain calm and confident in a world that was becoming increasingly confusing. The care was excellent throughout and I cant thank the people working at Prestbury House enough for caring about my mums dignity. Thank you.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is a wonderful care home. The staff are knowledgeable, kind and caring. There is a real family feeling for the residents. Rooms are ensuite, spacious and very comfortable. I thoroughly recommend it.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think it is exactly 3 years since my mother came to live at Prestbury House Care Home. There have been many staff changes in that time but she has been cared for with great kindness and professionalism throughout. Catering staff, reception and office staff, carers and nurses - all have treated her with courtesy, affection and wonderful care. Nothing is ever too much trouble! As a relative, I too have found staff helpful and friendly. Prestbury House Care Home has truly been a home for my mother and I am very grateful for all the wonderful care.

How likely would you be to recommend Prestbury House Care Home? Extremely Likely

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Average Rating:   5 out of 5

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