Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
Review Us
9.7 208 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.
Show Prestbury House Care Home on the Map

Care Provided by Prestbury House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs.

Contact Prestbury House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Prestbury House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (208)

9.7

Prestbury House Care Home has a Review Score of 9.7 (9.672) out of 10, based on 38 reviews in the last 2 years.
Over all time Prestbury House Care Home has 208 reviews.

Overall Experience
  • 164
  • 39
  • 3
  • 1
  • 1
Date Published
  • 208
  • 15
  • 28
  • 38
  • 170
Reviewer Connection to Prestbury House Care Home
  • 81
  • 24
  • 20
  • 15
  • 12
  • 12
  • 7
  • 6
  • 6
  • 5
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 208, showing 61-80
Review from Stephen F (Grandson of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a warm, friendly home. Grandad is extremely happy there, and the staff, in his words, are “my second family”. We are really happy with the care he receives, and nothing is too much for them. We can’t thank them enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T L (Granddaughter of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, staff are very welcoming and inclusive, and Grandma has certainly improved in mood and outlook since the move, so much so she asked to come back as a permanent resident following her respite stay. Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila T (Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is fantastic. I've been in three homes and this is by far the best. I've been here for 8 years.
Reply from Lynne Hudson, Home Manager at Prestbury House Care Home
Thank you for taking the time to complete a review of our home and for your kind words. It is fantastic to hear that you enjoy being part of the Prestbury House family and we certainly love having you…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John M (Husband of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am particularly pleased with all of the care my wife is receiving with a particular mention for her main carer.
Reply from Lynne Hudson, Home Manager at Prestbury House Care Home
Thank you for your review and such lovely comments. I will pass these on to the team who will really appreciate your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian C (Son of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my mum's stay in Prestbury House, every member of staff involved in her care showed such enthusiasm, professionalism and compassion. They were genuinely interested in Mum's likes, dislikes and family history, encouraging her to settle in and feel at home. Nothing we asked was too much trouble
and during difficult Covid restrictions, they enabled numerous FaceTime calls to maintain contact between Mum and family. We cannot thank the staff enough.
Reply from Lynne Hudson, Home Manager at Prestbury House Care Home
Thank you for taking the time to complete a review and for your wonderful comments - I will certainly pass this on to my amazing team. It's always nice to hear that their hard work is making a…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Norman E (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel happy and confident in the care mum is getting. We are informed of anything relevant at all times, this gives peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gail S (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coming into Prestbury House to visit my mum is like turning up at home! The staff are all very welcoming but it is the activities team under the leisure and wellness coordinator who make the experience wonderful, supportive and fun! They know my mum so well and take the time to tell me how she has been
doing, what her needs are and what I can do to help my mum as much as I can. You are all wonderful and much underrated in all the praise and value that should come your way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah B (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum entered Prestbury House after reaching the crisis point. I was impressed by the speed, efficiency and care taken when admitting her during the pandemic. I have been lucky enough to visit her in a room and in the conservatory. This has been managed sympathetically and safely. I understand the
time pressure and all the safety concerns but will be very relieved when we can visit more than once a week and for longer than half an hour. Mum wants a game of scrabble and it takes longer than that.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Relative of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good rapport with residents and very helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laurie R (Husband of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been here for some months now. She feels safe here and has been well cared for. The home is well staffed, clean and warm. My contact with all the staff has been very welcoming and obliging.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eleanor H (Wife of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He has now been a resident at Prestbury House since September 2020. He has had no falls in that time as his one-to-one care is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alfred B (Husband of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I, over a period of twelve months, have found the care staff to be most kind and helpful to my wife and myself. I have found no reasons to complain of the treatment my wife has received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robin J (Son of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestbury House has such a friendly atmosphere and welcoming to all. The staff treat residents with respect and care. The rooms are nice and spacious with ensuite facilities. They have weekly activities where they allow residents to socialise and enjoy the variety of entertainments provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John D (Son of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of my mum has been excellent throughout the eighteen months she has been a resident. The staff have always been helpful and friendly and done their best during this difficult Covid time. Most appreciated, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neil J (Son of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestbury House is an immaculately presented care home with great facilities. The staff are always very friendly and happy to help both visitors and residents alike. We are always notified of any changes in my dad's condition and care. Overall, I am very impressed by the home and the quality of care
provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane A (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very helpful and caring. Facilities are clean and well maintained. So nice to have room visits with Mum now. The staff have a great rapport with Mum, and she seems happy in their company.
Reply from Lynne Hudson, Home Manager at Prestbury House Care Home
Thank you for taking the time to share your experience of our home and staff. The last year has been difficult but it's great to see families in the home again and things returning to normal.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rebecca H (Granddaughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone I have spoken to has been so kind and look after my pops so well. He seems very happy at Prestbury House, and I wouldn't want him to be in the care of anyone else.
Reply from Lynne Hudson, Home Manager at Prestbury House Care Home
Thank you for your review and lovely comments. We love having your pops stay with us and we thank you for choosing our home. I will certainly pass on your kind words to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Niece of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the facilities and care and support provided by all the staff from reception and management through to team leaders and carers alike. Communication is excellent considering the current Covid restrictions, all staff have excelled.
Reply from Lynne Hudson, Home Manager at Prestbury House Care Home
Thank you very much for reviewing our home and for your kind words. I will pass on your lovely comments to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John S (Grandson of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grandad seems to have some fantastic support. Grandad seems to be very well and thriving here and pleased with the support. The staff all seem very helpful and pleasant.
Reply from Lynne Hudson, Home Manager at Prestbury House Care Home
Thank you for taking the time to review our home and for your lovely comments. I will pass on your kind words to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H N (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only recently moved into the home two weeks ago and our experience to date has been very positive. Even though we can't see her, she seems very settled already and all the staff are lovely with her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Prestbury House Care Home is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 442 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prestbury House Care Home to verify any information. View our terms and conditions. Prestbury House Care Home has an Enhanced Service - more info.