
I cannot think of a better place for a loved one to be.S S(Friend of Resident/Service User)

Prestbury House provides a high-quality level of care in a relaxed and friendly environment.Chris N(Son of Resident/Service User)

The carers do a fabulous job of caring for mum with a dedicated and caring approachA C(Daughter of Resident/Service User)

I cannot think of a better place for a loved one to be.S S(Friend of Resident/Service User)

Prestbury House provides a high-quality level of care in a relaxed and friendly environment.Chris N(Son of Resident/Service User)

The carers do a fabulous job of caring for mum with a dedicated and caring approachA C(Daughter of Resident/Service User)

Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms,...
Care Provided by Prestbury House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Prestbury House Care Home for full pricing details and T&Cs.
Contact Prestbury House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Nishi Gottlieb(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 51+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visitors welcome at any time.
Parking
- Ample parking available on site.
Prestbury House Care Home Reviews (220)
Prestbury House Care Home has a Review Score of 9.7 (9.725) out of 10, based on 42 reviews in the last 2 years.
Over all time Prestbury House Care Home has 220 reviews.
The services here are brilliant, staff are brilliant
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
I feel that my wife is well cared for in Prestbury House and I would have no hesitation in living there myself should it become necessary. My wife does not take part in activities. She prefers to say in her room and read, do crosswords or watch TV.
Thank you for such lovely comments. I'll ensure the whole team receive your feedback as it will be very much appreciated.
Mum has had to adapt to life without her husband of 60 years but she is settled and definitely well cared for. Staff keep us informed of any issues and I recommend Prestbury House. I am an Adult Safeguarding Board member and have led numerous Safeguarding Adult Reviews so I know exactly what good looks like when it comes to caring for vulnerable and elderly adults. Processes in the home are embedded and the home self refers to Adults Social Care when necessary.
Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your dad during the latter stage of his life, he is missed by all of the team here at Prestbury.
We're delighted your mum has...
Mum has come to Prestbury House Care Home from another home due to her complex needs, and they have been kind and supportive to her and the family in general. We recently celebrated mum's birthday in the home's family room and a good time was had by all.
Thank you so much for your wonderful feedback regarding the kind and supportive staff at Prestbury House. I'll be sure to pass on your lovely feedback to the team; they will be thrilled.
From the initial contact, we were pleased with the information provided, and when viewed, the care home set out expectations. It was a straightforward transition from another care home, and all staff engaged with my dad from the start and implemented our wishes.
What wonderful praise - thank you so much! I will be sure to share your feedback with my team.
My father-in-law is exceptionally happy, settled and well-cared for in Prestbury House. The ward is always calm and quiet when we visit. Staff are always accommodating and helpful.
Everyone is kind and caring. The home is clean and comfortable. Nothing is too much trouble.
Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
Warmest regardsAmber Williams
My mother lived at Prestbury House for 5 years 8 months before sadly passing away. I have always been impressed by how settled and happy she was. Although the home went through an unsettled period several years ago, I have to say that the present manager has made a positive change. The staff are all warm and welcoming, hard-working, friendly and caring. I would not hesitate to recommend Prestbury House Care Home.
What lovely comments! I'm thrilled that Prestbury House met your expectations and it was our pleasure to care for your mother. Best wishes.
Very good.
As a resident who resides at Prestbury House Care Home, I feel confident and reassured that I'm being looked after with respect, kindness, and given the best possible care. The home does respect my human rights. Unfortunately, there have been times in particular when covid came into our home, we did not at first get the appropriate protection items to keep us safe, this was by no way the home's problem this was a distribution problem.
Prestbury House is marvelous! I would recommend it to anyone requiring a care home facility. The staff are first-class in their abilities and their kindness. The rooms are excellent, it’s a nice hotel with nursing care.
Thank you for such a wonderful review and such lovely comments. I will pass these on to the team who will really appreciate your kind words.
The welcome extended to my mum on arrival was wonderful, with friendly faces and flowers. The room allocated was lovely, clean and comfortable. We wouldn't hesitate to recommend Prestbury House Care Home.
Thank you so much for your kind words about our home. It has been an absolute pleasure to get to know your mother and to assist her to settle into life at Prestbury House.
Such a warm, friendly home. Grandad is extremely happy there, and the staff, in his words, are “my second family”. We are really happy with the care he receives, and nothing is too much for them. We can’t thank them enough.
Lovely home, staff are very welcoming and inclusive, and Grandma has certainly improved in mood and outlook since the move, so much so she asked to come back as a permanent resident following her respite stay. Thank you!
I think the home is fantastic. I've been in three homes and this is by far the best. I've been here for 8 years.
Thank you for taking the time to complete a review of our home and for your kind words. It is fantastic to hear that you enjoy being part of the Prestbury House family and we certainly love having you here.
I am particularly pleased with all of the care my wife is receiving with a particular mention for her main carer.
Thank you for your review and such lovely comments. I will pass these on to the team who will really appreciate your kind words.
During my mum's stay in Prestbury House, every member of staff involved in her care showed such enthusiasm, professionalism and compassion. They were genuinely interested in Mum's likes, dislikes and family history, encouraging her to settle in and feel at home. Nothing we asked was too much trouble and during difficult Covid restrictions, they enabled numerous FaceTime calls to maintain contact between Mum and family. We cannot thank the staff enough.
Thank you for taking the time to complete a review and for your wonderful comments - I will certainly pass this on to my amazing team. It's always nice to hear that their hard work is making a difference to our residents, and we are delighted that you have chosen to make our home your home.
We feel happy and confident in the care mum is getting. We are informed of anything relevant at all times, this gives peace of mind.
Coming into Prestbury House to visit my mum is like turning up at home! The staff are all very welcoming but it is the activities team under the leisure and wellness coordinator who make the experience wonderful, supportive and fun! They know my mum so well and take the time to tell me how she has been doing, what her needs are and what I can do to help my mum as much as I can. You are all wonderful and much underrated in all the praise and value that should come your way.
My mum entered Prestbury House after reaching the crisis point. I was impressed by the speed, efficiency and care taken when admitting her during the pandemic. I have been lucky enough to visit her in a room and in the conservatory. This has been managed sympathetically and safely. I understand the time pressure and all the safety concerns but will be very relieved when we can visit more than once a week and for longer than half an hour. Mum wants a game of scrabble and it takes longer than that.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (1)
- 27 Jul 2026
This month, we are celebrating Tracy, our Activities & Wellbeing Coordinator, who was named Employee of the Month for June! Tracy joined Prestbury House in January and has made a...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
This month, we are celebrating Volunteers Week and would like to highlight another one of our amazing volunteers—Sarah! Sarah is a dedicated volunteer gardener who devotes her time to making...
- 14 Aug 2026Organiser: Prestbury House Care Home
Awards / Recognitions (14)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Prestbury House Care Home.
Meet the Team (3)

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.
I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.
Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.
I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.
My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.
I have a Level 3 City and Guilds Hospitality and Catering qualification.
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