Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.6 199 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (199)

Total of 199, showing 61-80
9.6

Prestbury House Care Home has a Review Score of 9.6 (9.638) out of 10, based on 30 reviews in the last 2 years. Over all time Prestbury House Care Home has 199 reviews.

Overall Experience

  • 155
  • 39
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  • 1

Date Published

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Review from Laurie R (Husband of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for some months now. She feels safe here and has been well cared for. The home is well staffed, clean and warm. My contact with all the staff has been very welcoming and obliging.

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Review from Eleanor H (Wife of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has now been a resident at Prestbury House since September 2020. He has had no falls in that time as his one-to-one care is excellent.

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Review from Alfred B (Husband of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I, over a period of twelve months, have found the care staff to be most kind and helpful to my wife and myself. I have found no reasons to complain of the treatment my wife has received.

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Review from Robin J (Son of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestbury House has such a friendly atmosphere and welcoming to all. The staff treat residents with respect and care. The rooms are nice and spacious with ensuite facilities. They have weekly activities where they allow residents to socialise and enjoy the variety of entertainments provided.

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Review from John D (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mum has been excellent throughout the eighteen months she has been a resident. The staff have always been helpful and friendly and done their best during this difficult Covid time. Most appreciated, thank you.

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Review from Neil J (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestbury House is an immaculately presented care home with great facilities. The staff are always very friendly and happy to help both visitors and residents alike. We are always notified of any changes in my dad's condition and care. Overall, I am very impressed by the home and the quality of care
provided.

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Review from Jane A (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very helpful and caring. Facilities are clean and well maintained. So nice to have room visits with Mum now. The staff have a great rapport with Mum, and she seems happy in their company.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

Thank you for taking the time to share your experience of our home and staff. The last year has been difficult but it's great to see families in the home again and things returning to normal.

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Review from Rebecca H (Granddaughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I have spoken to has been so kind and look after my pops so well. He seems very happy at Prestbury House, and I wouldn't want him to be in the care of anyone else.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

Thank you for your review and lovely comments. We love having your pops stay with us and we thank you for choosing our home. I will certainly pass on your kind words to the team.

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Review from M H (Niece of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the facilities and care and support provided by all the staff from reception and management through to team leaders and carers alike. Communication is excellent considering the current Covid restrictions, all staff have excelled.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

Thank you very much for reviewing our home and for your kind words. I will pass on your lovely comments to the team.

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Review from John S (Grandson of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grandad seems to have some fantastic support. Grandad seems to be very well and thriving here and pleased with the support. The staff all seem very helpful and pleasant.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

Thank you for taking the time to review our home and for your lovely comments. I will pass on your kind words to the team.

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Review from H N (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only recently moved into the home two weeks ago and our experience to date has been very positive. Even though we can't see her, she seems very settled already and all the staff are lovely with her.

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Review from K B (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents came for temporary respite care but became permanent residents soon after. My family are very pleased with the standard of care they receive. Carers and nursing staff are professional and treat Mum and Dad not only with respect but with warmth and kindness. Front of house staff greet us in
such a friendly way, it makes calling and visiting a pleasure. The activities bring out the best in Dad, and he settled in quickly. The handling of the coronavirus has been exemplary.

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Review from Denise N (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor communication and lack of transparency, not advised of Covid issue, despite being appointed representative of a patient with dementia, who should have been shielded. Inconsistent use of PPE was noted on Skype calls. The response was denial upon complaint and charged for an extra month, despite
not being able to provide a safe environment or service.

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Review from Helen C (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic room, food, care staff, management. The kind friendly staff not only took time to care for my dad but to really get to know him. They also cared greatly for my mum as she comes to terms with the situation. I can not fault any aspect of his care and will definitely want him to stay here again
if he needs further respite care.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

Thank you for your kind comments. It was our privilege to be able to care for your dad during his respite stay - thank you for sharing your experience of Prestbury House. Best wishes

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Review from Margaret P (Wife of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff too highly. When I first walked through the doors at Prestbury House I was in a very low, totally exhausted state. I was immediately met with the most wonderful kindness and care. My husband is here for just two week's respite but I'm sure we will be back. Thank you all
a thousand times over for the wonderful care for both my husband and me.

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Review from W B (Daughter-in-law of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made the last few months nice.
Thank you.

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Review from C B (Granddaughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestbury House improved my nan's quality of life in the last few months of life.
Amazing care. Thank you.

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Review from Sylvia K (Daughter of Resident) published on 27 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just died in Prestbury House after 5 and a quarter, happy, years there. During that time he really came out of his shell, enjoying trips and varied activities. During a short illness, he was well cared for, treated with dignity and shown great affection by all the staff. He died peacefully
in this own room. The staff have since supported and comforted us, his family. We could not have asked for more.

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Review from E I (Friend of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit and staff were very helpful and assisted me to my friend that I hadn't seen in a long time.

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Review from R J (Son of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad loved it.
Sadly he is now dead but the care whilst he was ill was totally 100% perfect.
Thank you.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Prestbury House Care Home is calculated as follows: ( (270 Excellents x 5) + (52 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 351 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager

Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator

Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef

Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

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