
I cannot think of a better place for a loved one to be.S S(Friend of Resident/Service User)

Prestbury House provides a high-quality level of care in a relaxed and friendly environment.Chris N(Son of Resident/Service User)

The carers do a fabulous job of caring for mum with a dedicated and caring approachA C(Daughter of Resident/Service User)

I cannot think of a better place for a loved one to be.S S(Friend of Resident/Service User)

Prestbury House provides a high-quality level of care in a relaxed and friendly environment.Chris N(Son of Resident/Service User)

The carers do a fabulous job of caring for mum with a dedicated and caring approachA C(Daughter of Resident/Service User)

Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms,...
Care Provided by Prestbury House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Prestbury House Care Home for full pricing details and T&Cs.
Contact Prestbury House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Nishi Gottlieb(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 51+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visitors welcome at any time.
Parking
- Ample parking available on site.
Prestbury House Care Home Reviews (220)
Prestbury House Care Home has a Review Score of 9.7 (9.725) out of 10, based on 42 reviews in the last 2 years.
Over all time Prestbury House Care Home has 220 reviews.
There is a new manager in charge who has raised the bar even higher.
I am glad to hear you are happy with the quality of your friend's care. It is a pleasure to have her with us, and I appreciate your kind feedback.
Our family have been overwhemed by the care and support given to my Mum at Prestbury House, we started with respite care and when my Mum told me she didn't want to go home we knew we had made the right decision, we can not thank the staff enough for looking after her, she has made friends with the residents and the staff, it gives us all peace of mind to see her so happy. Having lived in Prestbury most of her life, it is lovely to see her going out in the minibus and being familiar with her surroundings. It is also a lovely touch that we can help ourselves to coffee and cake when we visit. I highly recommend this wonderful home, it deserves its five-star rating!
Thank you for taking the time to leave such a glowing review! We know how important it is for our residents to remain a part of the local community, especially when they have often lived in the area for much of their lives, as your mum has, so it is great to hear that your mum enjoys taking part in our minibus trips.
My experience at Prestbury House was enriching and healing through the efficiency, love and care shown by the various teams during my recovery from major hip surgery. Aged 86 I had only 3 nights in hospital but Prestbury House got me on my feet. Having visited many care homes I would rank this as the best in the North. The staff (representing the nations) work beautifully together and serve sacrificially from the heart. I have left humbled and thankful for all received. Thank you.
Thank you for your kind feedback. It was a pleasure to have you with us, and we are glad to hear you are feeling back to normal. Please do pop in and visit us sometime!
Mum has Alzheimer's and was being cared for by her partner and carers, but the time had come for Mum to have full-time care. After viewing lots of homes and asking lots of questions we fell in love with Prestbury House Care Home. I have to say the client services manager played a massive part in helping us come to this decision. She helped put our minds at rest about what to expect and how the first few weeks would pan out. Bringing Mum was the most traumatic day for us but with her help, she helped make it a happy one. From that day Mum has never asked to come home. It is her home now. She has enjoyed trips out and there are so many lovely activities such as flower arranging, French lessons, yoga, singalongs and pet visits. The food is excellent and she eats so well. I always enjoy visiting Mum as all the staff are welcoming and always keep me updated with any issues or just to let me know how she is getting on. I wouldn't hesitate to recommend Prestbury House as I cannot sing their praises enough.
I am glad to hear your lovely mum has settled here at Prestbury House and I will pass your kind feedback on to the rest of our team. We look forward to seeing you the next time you come and visit Mum!
My friend was in Prestbury House on the nursing floor, he fell twice, the staff were inattentive to his needs and he was not looked after correctly. Wait times from when I pressed the alarm for assistance ranged from 10 mins to 40 mins, I was appalled at the lack of care and empathy shown, his teeth were brushed once in the whole of the 10 days and personal care was minimal. I would not recommend this place to anyone. Not enough staff and poor management.
Thank you for your feedback. We will be in touch to discuss this with you in due course.
He only stayed a short while in the end but in that time, we saw him singing and enjoying himself - Which we haven't seen for a while.
The staff was amazing, especially the client services manager. She made the process of admitting him very smooth and constantly kept us updated.
I wouldn't hesitate to recommend Prestbury House to anyone who needs excellent care.
Thank you for taking a moment to leave such a heartfelt review during this difficult time. It was an honour to care for your uncle and to sing and smile with him. Please know that you are always welcome here at Prestbury House.
My mum was sent to Pretbury House under continuing healthcare end of life. Everyone in the home made us all feel very comfortable and at ease knowing Mum was getting the care she needed at the end of her life of 92 years. Sadly, she passed away after ten days in their care home, but we knew she was looked after the best she could have been. Thank you to all the staff at the home.
It was our honour to support your mum and you and your family during this sensitive time, and it's heartening to hear that you appreciated the dedicated care that our staff team provide. It means a great deal to them to hear such appreciation; thank you.
My dad has very high standards, and the facilities in the home are first-class. He is always clean-shaven, and the last time we visited, he was eating really well, compliments to the chef.
My dad has lived most of his life in Prestbury Village, so to have a home of this standard close to where he lived means his friends are able to visit. I highly recommend this home.
Thank you so much for taking the time to review Prestbury House. I am so pleased your experience has been so positive. We are very proud of our home and team, so I will be sure to share your wonderful feedback.
The staff are very caring and understanding. He is treated with care and dignity.
We are so pleased to hear you feel that way and thank you for the review.
Dad's floor is very big which enables him to have a wander around. The cafe and drinks area providing free drinks to relatives is excellent.
The communal living room is very welcoming.
I would definitely recommend the place to anyone looking for a care home for a relative.
My only slight complaint would be that I visit Dad every night and there is no one in reception to open the front doors. It very often takes a long time for someone to come and let me in.
I always leave my dad knowing that he is warm, safe and well cared for whilst I am at work every day and not alone when I leave him at night.
Thank you for the feedback and we will certainly take on board about the Reception welcome so apologies for this. We're really happy that relatives have enjoyed the bistro and the stay has been a good one for Dad.
Outstanding care, cannot thank you enough.
We are so pleased to hear that you feel your dad's care is outstanding. Thank you so much for taking the time to write a review of your experience at Prestbury House.
Seeing how the home is run and how people are cared for. I cannot think of a better place for a loved one to be.
Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
This was very much appreciated by all the family and had a great positive effect on Mum.
Mum has been a resident at Prestbury House for several months now and is very happy and settled, viewing it as 'home'. She is very well cared for and has friends there, both staff and other residents. All her needs are met and her visitors are made welcome. She has an active social life and honestly, her quality of life is so much better than it would've been if she has gone to her own home. Thanks to the care and compassion of all the staff. She is living her best life. We as a family and relieved and delighted.
Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
Mum has only recently moved into the home and settled in straight away. The process was smooth and the team went out of their way to help the family at a difficult time. Prestbury House provides a high-quality level of care in a relaxed and friendly environment. We know mum is safe and has the professional support she needs now.
Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
The staff are kind and caring, nothing was too much trouble for them when I asked for help. The food was excellent and my room was kept very clean and tidy.
Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.
Dad is looked after marvellously at Prestbury House, we have complete confidence in the team there. However we are disappointed more experienced staff are leaving and its because they can get "much better" pay at other nearby nursing homes. It would be great if the fantastic staff were rewarded more.
Thank you for your glowing review. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!
Everyone at the home is very friendly and helpful. The carers do a fabulous job of caring for mum with a dedicated and caring approach. It's like having extended family with the staff and carers of the home who are always welcoming despite being very busy.
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
Happy experience staying at Presently House Care Home.
We're delighted you are happy here at Prestbury House; your wonderful smile is a delight to see each day.
Still shocked we cannot go into the main lounge areas to be with other family members. The pandemic/Covid measures seem too restrictive. It has changed the feel of the visit experience for the resident too. I know we can sit in the bedroom, but it is not the same.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (1)
- 27 Jul 2026
This month, we are celebrating Tracy, our Activities & Wellbeing Coordinator, who was named Employee of the Month for June! Tracy joined Prestbury House in January and has made a...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
This month, we are celebrating Volunteers Week and would like to highlight another one of our amazing volunteers—Sarah! Sarah is a dedicated volunteer gardener who devotes her time to making...
- 14 Aug 2026Organiser: Prestbury House Care Home
Awards / Recognitions (14)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Prestbury House Care Home.
Meet the Team (3)

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.
I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.
Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.
I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.
My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.
I have a Level 3 City and Guilds Hospitality and Catering qualification.
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