Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.7 201 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (201)

Total of 201, showing 41-60
9.7

Prestbury House Care Home has a Review Score of 9.7 (9.652) out of 10, based on 32 reviews in the last 2 years. Over all time Prestbury House Care Home has 201 reviews.

Overall Experience

  • 157
  • 39
  • 3
  • 1
  • 1

Date Published

201
9
22
32
169

Review from P A (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and well-kept rooms - my first impression was how well everything was laid out in the lounge areas. and the breakfast/lunch room. The fiid looked really lovely and very carefully balanced and the choices on the menu are good. the staff are very caring.
Still shocked we cannot go into the
main lounge areas to be with other family members. The pandemic/Covid measures seem too restrictive. It has changed the feel of the visit experience for the resident too. I know we can sit in the bedroom, but it is not the same.

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Review from C G (Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The services here are brilliant, staff are brilliant

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from R H (Husband of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my wife is well cared for in Prestbury House and I would have no hesitation in living there myself should it become necessary. My wife does not take part in activities. She prefers to say in her room and read, do crosswords or watch TV.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for such lovely comments. I'll ensure the whole team receive your feedback as it will be very much appreciated.

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Review from G B (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents arrived at Prestbury House at the end of January 2022. This was a difficult time due to covid restrictions. Once we could visit, we have been impressed with the staff on Gawsworth floor. There are no bank or agency staff - this team is made up of regular staff who are very caring
and compassionate. Even when my dad was struggling to settle, the team worked hard to help him adjust. Sadly, he was only there for a few weeks but staff and two staff members, in particular, were so lovely during end of life.
Mum has had to adapt to life without her husband of 60 years but she is settled and definitely well cared for. Staff keep us informed of any issues and I recommend Prestbury House. I am an Adult Safeguarding Board member and have led numerous Safeguarding Adult Reviews so I know exactly what good looks like when it comes to caring for vulnerable and elderly adults. Processes in the home are embedded and the home self refers to Adults Social Care when necessary.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your dad during the latter stage of his life, he is missed by all of the team here at Prestbury.


We're delighted your mum has settled in so well. I will pass these on to the team who will really appreciate your kind words.


Warm regards.

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Review from Simon D (Son of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has come to Prestbury House Care Home from another home due to her complex needs, and they have been kind and supportive to her and the family in general. We recently celebrated mum's birthday in the home's family room and a good time was had by all.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you so much for your wonderful feedback regarding the kind and supportive staff at Prestbury House. I'll be sure to pass on your lovely feedback to the team; they will be thrilled.

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Review from Sally H (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact, we were pleased with the information provided, and when viewed, the care home set out expectations. It was a straightforward transition from another care home, and all staff engaged with my dad from the start and implemented our wishes.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team.

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Review from L R (Daughter-in-law of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is exceptionally happy, settled and well-cared for in Prestbury House. The ward is always calm and quiet when we visit. Staff are always accommodating and helpful.

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Review from P B (Husband of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is kind and caring. The home is clean and comfortable. Nothing is too much trouble.

Reply from Amber Williams, Client Services Manager at Prestbury House Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


Warmest regards
Amber Williams

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Review from J P (Daughter of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Prestbury House for 5 years 8 months before sadly passing away. I have always been impressed by how settled and happy she was. Although the home went through an unsettled period several years ago, I have to say that the present manager has made a positive change. The staff are all
warm and welcoming, hard-working, friendly and caring. I would not hesitate to recommend Prestbury House Care Home.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

What lovely comments! I'm thrilled that Prestbury House met your expectations and it was our pleasure to care for your mother. Best wishes.

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Review from Martin L (Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a resident who resides at Prestbury House Care Home, I feel confident and reassured that I'm being looked after with respect, kindness, and given the best possible care. The home does respect my human rights. Unfortunately, there have been times in particular when covid came into our home, we did
not at first get the appropriate protection items to keep us safe, this was by no way the home's problem this was a distribution problem.

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Review from G C (Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Ailsa O (Respite Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestbury House is marvelous! I would recommend it to anyone requiring a care home facility. The staff are first-class in their abilities and their kindness. The rooms are excellent, it’s a nice hotel with nursing care.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

Thank you for such a wonderful review and such lovely comments. I will pass these on to the team who will really appreciate your kind words.

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Review from M C (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome extended to my mum on arrival was wonderful, with friendly faces and flowers. The room allocated was lovely, clean and comfortable. We wouldn't hesitate to recommend Prestbury House Care Home.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

Thank you so much for your kind words about our home. It has been an absolute pleasure to get to know your mother and to assist her to settle into life at Prestbury House.

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Review from Stephen F (Grandson of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm, friendly home. Grandad is extremely happy there, and the staff, in his words, are “my second family”. We are really happy with the care he receives, and nothing is too much for them. We can’t thank them enough.

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Review from T L (Granddaughter of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, staff are very welcoming and inclusive, and Grandma has certainly improved in mood and outlook since the move, so much so she asked to come back as a permanent resident following her respite stay. Thank you!

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Review from Sheila T (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is fantastic. I've been in three homes and this is by far the best. I've been here for 8 years.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

Thank you for taking the time to complete a review of our home and for your kind words. It is fantastic to hear that you enjoy being part of the Prestbury House family and we certainly love having you here.

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Review from John M (Husband of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am particularly pleased with all of the care my wife is receiving with a particular mention for her main carer.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

Thank you for your review and such lovely comments. I will pass these on to the team who will really appreciate your kind words.

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Review from Ian C (Son of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mum's stay in Prestbury House, every member of staff involved in her care showed such enthusiasm, professionalism and compassion. They were genuinely interested in Mum's likes, dislikes and family history, encouraging her to settle in and feel at home. Nothing we asked was too much trouble
and during difficult Covid restrictions, they enabled numerous FaceTime calls to maintain contact between Mum and family. We cannot thank the staff enough.

Reply from Lynne Hudson, Home Manager at Prestbury House Care Home

Thank you for taking the time to complete a review and for your wonderful comments - I will certainly pass this on to my amazing team. It's always nice to hear that their hard work is making a difference to our residents, and we are delighted that you have chosen to make our home your home.

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Review from Norman E (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel happy and confident in the care mum is getting. We are informed of anything relevant at all times, this gives peace of mind.

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Review from Gail S (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming into Prestbury House to visit my mum is like turning up at home! The staff are all very welcoming but it is the activities team under the leisure and wellness coordinator who make the experience wonderful, supportive and fun! They know my mum so well and take the time to tell me how she has been
doing, what her needs are and what I can do to help my mum as much as I can. You are all wonderful and much underrated in all the praise and value that should come your way.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Prestbury House Care Home is calculated as follows: ( (290 Excellents x 5) + (55 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 374 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager

Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator

Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef

Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

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