Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.7 201 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (201)

Total of 201, showing 21-40
9.7

Prestbury House Care Home has a Review Score of 9.7 (9.652) out of 10, based on 32 reviews in the last 2 years. Over all time Prestbury House Care Home has 201 reviews.

Overall Experience

  • 157
  • 39
  • 3
  • 1
  • 1

Date Published

201
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22
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169

Review from S W (Respite Resident) assisted by family/friend published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly welcoming staff.
Warm and kind atmosphere.
The care home is clean and bright.
Lovely welcoming touch of flowers, card, and chocs.
The food was well presented and well cooked.
Individual needs are respected.
Missing laundry at the end of the stay. Had to chase this up. 3 items still missing
one month later.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

It is great to hear you were happy with the majority of your stay with us, and I can only apologise about your missing items. This is something I will be sure to keep a keen eye on going forward.

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Review from David S (Friend of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very close friend has been in your care for approximately 6 years. Due to her condition, she now is not mobile. Your staff are so attentive and she is forded excellent care.
There is a new manager in charge who has raised the bar even higher.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear you are happy with the quality of your friend's care. It is a pleasure to have her with us, and I appreciate your kind feedback.

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Review from Tina J (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been overwhemed by the care and support given to my Mum at Prestbury House, we started with respite care and when my Mum told me she didn't want to go home we knew we had made the right decision, we can not thank the staff enough for looking after her, she has made friends with the residents
and the staff, it gives us all peace of mind to see her so happy. Having lived in Prestbury most of her life, it is lovely to see her going out in the minibus and being familiar with her surroundings. It is also a lovely touch that we can help ourselves to coffee and cake when we visit. I highly recommend this wonderful home, it deserves its five-star rating!

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for taking the time to leave such a glowing review! We know how important it is for our residents to remain a part of the local community, especially when they have often lived in the area for much of their lives, as your mum has, so it is great to hear that your mum enjoys taking part in our minibus trips.

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Review from C G (Respite Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Prestbury House was enriching and healing through the efficiency, love and care shown by the various teams during my recovery from major hip surgery. Aged 86 I had only 3 nights in hospital but Prestbury House got me on my feet. Having visited many care homes I would rank this as the
best in the North. The staff (representing the nations) work beautifully together and serve sacrificially from the heart. I have left humbled and thankful for all received. Thank you.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your kind feedback. It was a pleasure to have you with us, and we are glad to hear you are feeling back to normal. Please do pop in and visit us sometime!

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Review from Joanne H (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer's and was being cared for by her partner and carers, but the time had come for Mum to have full-time care. After viewing lots of homes and asking lots of questions we fell in love with Prestbury House Care Home. I have to say the client services manager played a massive part in helping
us come to this decision. She helped put our minds at rest about what to expect and how the first few weeks would pan out. Bringing Mum was the most traumatic day for us but with her help, she helped make it a happy one. From that day Mum has never asked to come home. It is her home now. She has enjoyed trips out and there are so many lovely activities such as flower arranging, French lessons, yoga, singalongs and pet visits. The food is excellent and she eats so well. I always enjoy visiting Mum as all the staff are welcoming and always keep me updated with any issues or just to let me know how she is getting on. I wouldn't hesitate to recommend Prestbury House as I cannot sing their praises enough.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear your lovely mum has settled here at Prestbury House and I will pass your kind feedback on to the rest of our team. We look forward to seeing you the next time you come and visit Mum!

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Review from Paula F (Friend of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My friend was in Prestbury House on the nursing floor, he fell twice, the staff were inattentive to his needs and he was not looked after correctly. Wait times from when I pressed the alarm for assistance ranged from 10 mins to 40 mins, I was appalled at the lack of care and empathy shown, his teeth
were brushed once in the whole of the 10 days and personal care was minimal. I would not recommend this place to anyone. Not enough staff and poor management.

Reply from Marketing Porthaven, Marketing Assistants at Prestbury House Care Home

Thank you for your feedback. We will be in touch to discuss this with you in due course.

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Review from Louise S (Niece of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot thank Prestbury House enough for being so wonderful with our Uncle.
He only stayed a short while in the end but in that time, we saw him singing and enjoying himself - Which we haven't seen for a while.
The staff was amazing, especially the client services manager. She made
the process of admitting him very smooth and constantly kept us updated.
I wouldn't hesitate to recommend Prestbury House to anyone who needs excellent care.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for taking a moment to leave such a heartfelt review during this difficult time. It was an honour to care for your uncle and to sing and smile with him. Please know that you are always welcome here at Prestbury House.

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Review from Anne J (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was sent to Pretbury House under continuing healthcare end of life. Everyone in the home made us all feel very comfortable and at ease knowing Mum was getting the care she needed at the end of her life of 92 years. Sadly, she passed away after ten days in their care home, but we knew she was
looked after the best she could have been. Thank you to all the staff at the home.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

It was our honour to support your mum and you and your family during this sensitive time, and it's heartening to hear that you appreciated the dedicated care that our staff team provide. It means a great deal to them to hear such appreciation; thank you.

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Review from David J (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the team at Prestbury House enough for the support given to my family through a very difficult time. The customer service manager and the home manager were exceptional, and to know that my dad is happy and safe is all our family could ask for.
My dad has very high standards, and the
facilities in the home are first-class. He is always clean-shaven, and the last time we visited, he was eating really well, compliments to the chef.
My dad has lived most of his life in Prestbury Village, so to have a home of this standard close to where he lived means his friends are able to visit. I highly recommend this home.

Reply from Caroyln, Home Manager at Prestbury House Care Home

Thank you so much for taking the time to review Prestbury House. I am so pleased your experience has been so positive. We are very proud of our home and team, so I will be sure to share your wonderful feedback.

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Review from Lyn G (Wife of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and understanding. He is treated with care and dignity.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

We are so pleased to hear you feel that way and thank you for the review.

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Review from Julie L (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved into Prestbury House in September. He seems very settled. Dad's room is very clean and comfortable for him with the added bonus of his own en-suite bathroom. The staff are all very friendly.
Dad's floor is very big which enables him to have a wander around. The cafe and drinks area providing
free drinks to relatives is excellent.
The communal living room is very welcoming.
I would definitely recommend the place to anyone looking for a care home for a relative.
My only slight complaint would be that I visit Dad every night and there is no one in reception to open the front doors. It very often takes a long time for someone to come and let me in.
I always leave my dad knowing that he is warm, safe and well cared for whilst I am at work every day and not alone when I leave him at night.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for the feedback and we will certainly take on board about the Reception welcome so apologies for this. We're really happy that relatives have enjoyed the bistro and the stay has been a good one for Dad.

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Review from Pat G (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in Prestbury House.
Outstanding care, cannot thank you enough.

Reply from Caroyln, Home manager at Prestbury House Care Home

We are so pleased to hear that you feel your dad's care is outstanding. Thank you so much for taking the time to write a review of your experience at Prestbury House.

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Review from S S (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seeing how the home is run and how people are cared for. I cannot think of a better place for a loved one to be.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from R D (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone involved with Mum at Prestbury House has been very good. They have made a big effort to make it possible for Mum to get home for a couple of hours on Christmas Day with a risk assessment and 2 carers to accompany her.
This was very much appreciated by all the family and had a great positive
effect on Mum.

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Review from C M (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Prestbury House for several months now and is very happy and settled, viewing it as 'home'. She is very well cared for and has friends there, both staff and other residents. All her needs are met and her visitors are made welcome. She has an active social life and honestly,
her quality of life is so much better than it would've been if she has gone to her own home. Thanks to the care and compassion of all the staff. She is living her best life. We as a family and relieved and delighted.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Chris N (Son of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only recently moved into the home and settled in straight away. The process was smooth and the team went out of their way to help the family at a difficult time. Prestbury House provides a high-quality level of care in a relaxed and friendly environment. We know mum is safe and has the professional
support she needs now.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

We're delighted your mum has settled in at Prestbury House.
Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from Joyce O (Respite Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and caring, nothing was too much trouble for them when I asked for help. The food was excellent and my room was kept very clean and tidy.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.

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Review from Sarah L (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is looked after marvellously at Prestbury House, we have complete confidence in the team there. However we are disappointed more experienced staff are leaving and its because they can get "much better" pay at other nearby nursing homes. It would be great if the fantastic staff were rewarded more.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your glowing review. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!

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Review from A C (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home is very friendly and helpful. The carers do a fabulous job of caring for mum with a dedicated and caring approach. It's like having extended family with the staff and carers of the home who are always welcoming despite being very busy.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from Jean M (Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy experience staying at Presently House Care Home.

Reply from Carolyn Fisher, Home Manager at Prestbury House Care Home

We're delighted you are happy here at Prestbury House; your wonderful smile is a delight to see each day.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Prestbury House Care Home is calculated as follows: ( (290 Excellents x 5) + (55 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 374 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager

Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator

Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef

Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

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