Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.7 208 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.
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Care Provided by Prestbury House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs.

Contact Prestbury House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Prestbury House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (208)

9.7

Prestbury House Care Home has a Review Score of 9.7 (9.672) out of 10, based on 38 reviews in the last 2 years.
Over all time Prestbury House Care Home has 208 reviews.

Overall Experience
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Date Published
  • 208
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Reviewer Connection to Prestbury House Care Home
  • 81
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  • 7
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Total of 208, showing 81-100
Review from K B (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents came for temporary respite care but became permanent residents soon after. My family are very pleased with the standard of care they receive. Carers and nursing staff are professional and treat Mum and Dad not only with respect but with warmth and kindness. Front of house staff greet us in
such a friendly way, it makes calling and visiting a pleasure. The activities bring out the best in Dad, and he settled in quickly. The handling of the coronavirus has been exemplary.
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Review from Denise N (Daughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Poor communication and lack of transparency, not advised of Covid issue, despite being appointed representative of a patient with dementia, who should have been shielded. Inconsistent use of PPE was noted on Skype calls. The response was denial upon complaint and charged for an extra month, despite
not being able to provide a safe environment or service.
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Review from Helen C (Daughter of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic room, food, care staff, management. The kind friendly staff not only took time to care for my dad but to really get to know him. They also cared greatly for my mum as she comes to terms with the situation. I can not fault any aspect of his care and will definitely want him to stay here again
if he needs further respite care.
Reply from Lynne Hudson, Home Manager at Prestbury House Care Home
Thank you for your kind comments. It was our privilege to be able to care for your dad during his respite stay - thank you for sharing your experience of Prestbury House. Best wishes
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Review from Margaret P (Wife of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise all the staff too highly. When I first walked through the doors at Prestbury House I was in a very low, totally exhausted state. I was immediately met with the most wonderful kindness and care. My husband is here for just two week's respite but I'm sure we will be back. Thank you all
a thousand times over for the wonderful care for both my husband and me.
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Review from W B (Daughter-in-law of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made the last few months nice.
Thank you.
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Review from C B (Granddaughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestbury House improved my nan's quality of life in the last few months of life.
Amazing care. Thank you.
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Review from Sylvia K (Daughter of Resident) published on 27 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has just died in Prestbury House after 5 and a quarter, happy, years there. During that time he really came out of his shell, enjoying trips and varied activities. During a short illness, he was well cared for, treated with dignity and shown great affection by all the staff. He died peacefully
in this own room. The staff have since supported and comforted us, his family. We could not have asked for more.
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Review from E I (Friend of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit and staff were very helpful and assisted me to my friend that I hadn't seen in a long time.
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Review from R J (Son of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad loved it.
Sadly he is now dead but the care whilst he was ill was totally 100% perfect.
Thank you.
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Review from B T (Brother of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident from March 2018 to September 2019. My sister was very happy in the care home.
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Review from D G (Son of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Accommodation organised well in advance of 2-week stay. Staff extremely helpful, friendly and professional. Rooms very comfortable and well-appointed. Lovely lounge and dining room. Facilities good. No shortage of activities which were diverse so something for everyone.
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Review from J J (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fantastic place for respite care.
Nothing too much trouble.
I would definitely place mum in full-time care if needed.
Thank you.
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Review from C B (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All perfect, very happy indeed.
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Review from J E (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I were very pleased with the care that our mum received whilst in Prestbury House.
The staff were lovely with her and nothing was too much trouble as our mum had problems eating they were very patient with her.
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Review from J C (Niece of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff of Prestbury House enough. They have all taken such care and shown such love and support for my aunt over the past twelve months. The home, her room and all the residents' rooms are clean, bright and beautifully furnished.
The catering staff provided a wonderful choice of
food and did their best to please her changing appetite. She loved the trips the staff planned and again they did all they could to cater to her individual needs. I have always felt welcome on my visits and have been kept well informed as to my aunt's health and welfare.
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Review from S L (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we couldn't have asked for a better place, for respite for our mother. The kindness and caring nature of all the staff were fantastic and we were so grateful, that we were able to place her at Prestbury House. Excellent all round is all we can say and wouldn't hesitate to go back if it
was required. A big thank you from us.
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Review from F P (Wife of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was looked after in Prestbury House really well. All the staff were lovely, very friendly and caring. He was really happy and I could not have asked for anything more. Nothing was too much trouble for all the staff. Thank you.
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Review from L D (Daughter of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I lived a long distance from my mum but I felt comforted that she was in the best possible place for her. Prestbury House is purpose-built, light and airy. The staff were so caring and respectful and I really believe they did care about her.
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Review from S F (Friend of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent Home.
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Review from R F (Daughter-in-law of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am an infrequent visitor so do not have an in-depth knowledge of the home, hence my ratings. Coffee is good. Staff are friendly.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Prestbury House Care Home is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 442 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

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