Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.7 208 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.
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Care Provided by Prestbury House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Those care needs.

Contact Prestbury House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Prestbury House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (208)

9.7

Prestbury House Care Home has a Review Score of 9.7 (9.672) out of 10, based on 38 reviews in the last 2 years.
Over all time Prestbury House Care Home has 208 reviews.

Overall Experience
  • 164
  • 39
  • 3
  • 1
  • 1
Date Published
  • 208
  • 15
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  • 38
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Reviewer Connection to Prestbury House Care Home
  • 81
  • 24
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  • 15
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  • 7
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  • 6
  • 5
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
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Total of 208, showing 101-120
Review from C L (Son of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The summer fun day was fantastic. It had a BBQ which was very tasty, bodyshop and fresh fudge shops.
There was a very talented singer too.
The vibe was fantastic with many of the staff in fancy dress.
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Review from Charlotte F (Granddaughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love knowing my nana is looked after well and is happy.
Nice home.
Great staff.
Excellent cleaning.
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Review from S D (Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
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Review from A B (Sister-in-law of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, clean and friendly environment. Would highly recommend.
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Review from Dawn W (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone I have met is very kind and caring, demonstrating a high level of professionalism.
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Review from C W (Grandson of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love visiting Prestbury House because I know my grandad's looked after.
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Review from J H (Friend of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I visit a friend every week. The home is so lovely and the staff so accommodating.
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Review from A D (Friend of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic place.
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Review from A H (Friend of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing environment.
Great care facilities. Would stay myself.
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Review from Martin P (Husband of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in Prestbury House for respite care. She seemed to settle in well and was quite happy. Care was good, as was the overall experience.
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Review from R H (Friend of Resident) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestbury House is warm, friendly and respectful to all that visit from what I observe.
It's a pleasure to see the connection of all staff and residents.
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Review from Carol D (Resident) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here the staff are lovely and very caring.
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Review from C J (Godson of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and supportive environment.
Great support for my godmother.
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Review from R J (Friend of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we visit we have been very impressed by the way the staff care for everyone.
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Review from Amanda W (Daughter of Resident) published on 11 July 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
I felt the nursing home was under-resourced and as a result, there was insufficient time given to residents. In addition, my mother stayed for 2 weeks during which time she broke her leg and after her hospital operation, we didn’t want her to return to the nursing home as we felt she wasn’t happy there.
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Review from Deborah (Daughter of Resident) published on 26 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my mother arrived at Prestbury House, we were made welcome and could see that it was very well managed care home and had a peaceful, happy atmosphere. She was only a resident for a short time, but formed new friendships with residents and staff and received excellent care. Her room was
large and comfortable and she had a sunny, welcoming lounge and dining room quite close by and the company of other people.
Flexibility on medical care and their own excellent nursing staff meant that my mother's health was well managed and she had some relief from her serious condition. She had a very peaceful, comfortable passing in the best of places.
Staff were always welcoming to visitors and being able to visit at any time was a great advantage. The small ground floor bistro was a bonus and always busy.
In particular, all staff, in whatever role, were open, friendly and helpful. I am happy that the final few weeks of my mother's life were spent at Prestbury House.
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Review from S P (Friend of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous place. Great environment and atmosphere.
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Review from Susan W (Friend of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend spent nearly 6 weeks in Prestbury House for end of life care but we were very satisfied with the care.
The staff quickly assessed her needs. We were given good advice on end of life care. Our friend stayed in Prestbury House when hospital admission would not have been appropriate or necessary.
The
home seemed a happy and friendly place with plenty going on for less poorly residents.
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Review from D S (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally good. Some problems occur due to bad communication between staff - although only minor issues.
Need more staff.
Dealt with the area manager who was very helpful and very professional.
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Review from A B (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been a resident at Prestbury House Care Home in Macclesfield for almost 3 years. Initially, the care was good as were the activities. In the past 6 months, this has declined greatly. The carers do their best but are understaffed. Activities are depleted and there are none over weekends
and bank holidays now and this is the period where it is needed most. Management is non-existent and I feel the staff are unsupported. There is no continuity of care and no communication between staff and relatives.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Prestbury House Care Home is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 442 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

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