Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.7 208 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.
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Care Provided by Prestbury House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Those care needs.

Contact Prestbury House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Prestbury House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (208)

9.7

Prestbury House Care Home has a Review Score of 9.7 (9.672) out of 10, based on 38 reviews in the last 2 years.
Over all time Prestbury House Care Home has 208 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Prestbury House Care Home
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Total of 208, showing 121-140
Review from C J (Daughter of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestbury House Care Home gave my mother the respite care she needed after a fall had left her both fragile and lacking in confidence. Her drugs were regulated, appetising meals were regular and the social side gave Mum the support she needed to recover.
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Review from Stephanie C (Daughter of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After 2 years of being a resident here, overall we are happy with Mum's care. She is generally well looked after and looks tidy every day. She enjoys the meals.
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Review from P W (Husband of Resident) published on 18 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was resident for an 8 day period on 'end of life' following a month in hospital suffering from severe pain due to gangrenous leg ulcers.
She was made most welcome and was treated with great kindness and compassion by everyone from doctor to cleaner.
Her stay, though short, was tranquil and
comfortable.
All staff were excellent, obliging and concerned that she and all our family gained the best possible results.
Her death, though inevitable, was treated with dignity and respect.
Well done.
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Review from Julie T (Daughter of Resident) published on 18 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to the home after several weeks in hospital, albeit she was only in the home for a week until end of life.
The staff were kind, helpful and very accommodating.
She was treated very well and had her dignity to the end in calm, pleasant surroundings.
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Review from Stephen W (Son-in-law of Resident) published on 18 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although only in the home for one week before passing away, the care my mother in law was given was excellent.
She was treated with respect and dignity at all times, even to the point of being visited by the chef in her room as she was bedridden, to find out if there was anything special he could cook
for her.
A big thank you to all members of staff.
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Review from H T (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was a resident for only 7 weeks before her passing but she was treated with the utmost respect and dignity from start to finish. The home is like a four-star hotel with a calm ambience. Every member of staff was friendly, caring and helpful and I know Mum was extremely happy throughout her
stay.
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Review from Judith W (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was in Prestbury House for 5 years due to having Parkinson's and dementia.
Whilst Dad was already a shadow of his former self, the staff would get to know him and his former life from relatives and friends and Dad himself.
His care and the interaction from staff were lovely to see.
He bonded
well with so many of them and not just the carers.
Front of house, maintenance, activity and household staff alike all showed and shared friendships with him - a very loving and caring home.
Thank you.
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Review from John R (Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to the care home for 2 weeks in order to let my wife have a short holiday with friends in Tenerife. My health, in general, is good but I am disabled and unable to walk. I have managed to get to get around very well in my wheelchair and the staff have been so helpful.
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Review from S L (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Certain members of staff were excellent. The use of agency staff however meant a lack of continuity with my mother's care.
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Review from Hilda D (Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely a lovely, comfortable, homely place to be. The staff without exception are kind, helpful and caring.
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Review from Elaine P (Daughter of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came in for 2 weeks for respite care because she was very poorly after an operation. During that time she has been absolutely transformed by the wonderful care she has received and is back to her old self. All the staff here are lovely, so caring and go out of their way to help. I was particularly
impressed by how quickly they all knew Mum's name. I cannot fault anything. The rooms are delightful, the food good, everything is very clean. Thank you!
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Review from Ruth Y (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father passed away recently and I want to say that the staff at the home couldn't have been more supportive to myself and family at this time. They have always provided excellent care for my father but this continued up to and beyond my father's death. They took the time to explain everything and
listened to our questions and responded to our needs. I can't thank them enough for making my father's passing a supportive experience.
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Review from K M (Granddaughter of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your very kind to my grandma. You are all very kind and very lovely.
Reply from Elizabeth Finn, Home Manager at Prestbury House Care Home
Thank you for your lovely feedback. It's a privilege to be able to care for your grandma. Best wishes, Liz
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Review from G M (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been well looked after by staff at all times. It is a nice care home and clean.
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Review from Gillian W (Niece of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home was spotless, the furniture, etc. was first class as was the decor.
All the carers seemed to really care for the residents and were really kind and helpful.
They also had time for relatives.
I always felt welcome.
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Review from L C (Niece of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident for 16 months and was treated with kindness and compassion in pleasant surroundings and a beautiful room.
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Review from B R (Son of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been helpful, courteous and kind in assisting my mother's move from her own home to a residential placement.
We have already noticed significant improvements in her frame of mind and physical health.
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Review from L G (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The compassionate, high quality and professional care my father has received at the end of his life, has returned my faith in the health and social care sector. Too often, we only hear bad but its imperative that the message is sent out that my father and we as a family have witnessed true, committed
and kind care at this very difficult time.
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Review from Louise B (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my father has been exceptional. Every member of staff from the cleaners, chef, carers, nurses and management have gone above and beyond to make him comfortable, showing a level of kindness, compassion and care that has been astounding. I would recommend to any family who wants to
ensure the very best care for their loved ones. Simply wonderful.
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Review from Jean K (Wife of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, compassion and support provided to my husband and our family has been wonderful. I cannot thank people enough for all that they have done. A truly wonderful home with kind and caring people. I would recommend Prestbury House to anyone.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Prestbury House Care Home is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 442 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

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