Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.6 199 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (199)

Total of 199, showing 141-160
9.6

Prestbury House Care Home has a Review Score of 9.6 (9.638) out of 10, based on 30 reviews in the last 2 years. Over all time Prestbury House Care Home has 199 reviews.

Overall Experience

  • 155
  • 39
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Review from Gary T (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic place for my Mum who is here as a resident after a major stroke. We and she regard Prestbury House as her 'home' after being here a few years! From the manager to all her care staff, who are all brilliant with her, not just her care, but helping her to continue to live her life to
her fullest! She has great care and regular activities and social interaction that she wouldn't get anywhere else!! We, as a family, wouldn't want her to be anywhere else as feel it would decrease her quality of life! Great place for my Mum!!

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Review from Nick F (Son of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided by Prestbury House to my Mother has been very good. She has been looked after to a high standard and we are completely satisfied with the service given.

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Review from Tina T (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident in Prestbury House for nearly six years which just about says it all! The care is outstanding and she could not be in better hands.

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Review from M H (Wife of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can not fault the care and attention we have received from all the staff. We have never known such kindness and love, we have been given from the lowest to the highest.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thank you for such kind feedback - we're pleased to be able to provide care and support to your family. Best wishes.

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Review from A G (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has had a rough ride. However, since becoming a resident at Prestbury House, he has settled in so well. Dad is monitored and is very happy. Staff are professional, but also make you feel like it is your home too. Some pictures/things to do and look at on the dementia floor would be nice to stimulate
residents.

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Review from L H (Daughter-in-law of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, caring, friendly environment for my father-in-law to spend his last precious days. All staff are lovely and provide excellent care. As a family, we cannot thank you all enough.

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Review from J G (Relative of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather moved in here around a month and a half ago. Prestbury House welcomed him with care and dignity and involved the family in his care from the beginning. The activities are good and residents have various trips out. The bedrooms are immaculately clean and spacious. So far we are very impressed
with Prestbury House, it is far superior to my Grandfather's previous residential home.

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Review from D T (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The total care package has benefitted my mother physically/socially/medically. Staff are attentive and friendly across all work areas and recognise the person, not a room number. Excellent choice.

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Review from Maureen R (Daughter-in-law of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found all the staff on level 2 to be very kind, considerate and approachable.

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Review from S T (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has lived here for five years and is very happy.
Staff is excellent and look after her well.

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Review from Stephen B (Nephew of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean, staff friendly and helpful. My aunt always seems happy.

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Review from E F (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent carers. Bright and friendly atmosphere.

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Review from Christopher W (Son of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 9 months. The staff were outstanding, exceeding our expectations by a long way. The nurses, carers, kitchen staff, management and all other staff on the ground floor treated my mother so beautifully and were there for her until she died. They also looked after my two sisters
and I making our stay a dream. We could not have hoped for a better nursing home. We have become close friends with the staff members. They are all angels.

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Review from Helen W (Stepdaughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received through the years has been excellent. At end of life, staff were caring and compassionate and could not do enough for us.
This included all staff members from reception, maintenance, care and nursing staff.

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Review from V H (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family required immediate respite for Mum whilst Dad was admitted to hospital. An assessor came out the same day on a home visit and Mum was taken into care the following morning. We received a very warm welcome from all the staff. Mum has been cared for extremely well during her two weeks stay.
I would not hesitate to use this service again. Thank you to everyone.

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Review from Stuart B (Son of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support my mother has received is second to none - simply excellent, caring service. Particular thanks to the staff who has built up a very strong relationship with my mother.

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Review from Heather W (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live overseas and found the personal assistance of the manager to be exemplary. I have received photographs and a video of mum, and am kept well informed. UK based members of our family speak very highly of Prestbury House Care Home, with comments about the caring and friendly nature of staff.


I

can not speak highly enough of my experience with the home and how quickly my mother settled into life there. I am looking forward to meeting everyone when I visit mum in 2018.


My responses are based on comments from family and my experience with dealing with the staff over the phone.

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Review from Christine B (Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very happy place. The carers are superb and nothing is too much trouble. The housekeepers are friendly and very efficient.


At busy times the residents would benefit from more staff.


I have felt very safe whilst here and would be happy to come back.

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Review from Janet I (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in three nursing homes and I can honestly say this is the best one!


It is a happy place and everyone works very hard.

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Review from Annette J (Daughter of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a 'huge' thank you to all the staff from the housekeeping, kitchen, activities, carers, front desk, office and of course the nurse!! For all the kindness, hard work and love that they put into their positions at Prestbury House Care Home, I have never known such commitment and dedication
as these wonderful staff have shown towards caring for my mum and our family. We love it here (I wish I had a room)!

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Prestbury House Care Home is calculated as follows: ( (270 Excellents x 5) + (52 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 351 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager

Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator

Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef

Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

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