Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
Review Us
9.6 199 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.

Show Prestbury House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (199)

Total of 199, showing 181-199
9.6

Prestbury House Care Home has a Review Score of 9.6 (9.638) out of 10, based on 30 reviews in the last 2 years. Over all time Prestbury House Care Home has 199 reviews.

Overall Experience

  • 155
  • 39
  • 3
  • 1
  • 1

Date Published

199
7
21
30
169

Review from Nicola M (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When faced with an emergency need for an EMI unit for my mother in the area, the management at Prestbury House Care Home were extremely helpful, pro-active, sympathetic and gave valuable support and advice, recognising the urgency. They worked at an incredible pace to secure a room, carefully assessing
and meeting her complex needs. Throughout her stay, the staff have shown enormous professionalism, skill, empathy and patience. They manage to maintain a safe, calm unit where nothing fazes them. Families are welcomed, communication is brilliant- as is the support they all give to close relatives. I cannot imagine there to be a better haven for those suffering from such a cruel illness as Alzheimer's disease. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John C (Son of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home accommodated us at very short notice and has been helpful and flexible in our requirement. The staff are full of smiles and help to provide a supportive, safe and secure environment.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thank you for your kind review of your experience of our home. We were only too pleased to assist.


Kind regards. Tracey

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Wife of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Prestbury House whilst builders were in a home. The second-floor team and the admin ground floor team have been absolutely marvellous. As I have cared for my husband at home I have got into certain ways of how he should be cared for. Prestbury House listened to me and adapted to
the way I had cared for my husband so he wouldn't be distressed. Can't thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had experience of many care homes nationwide, Prestbury House is one of the best I have come across. The standard of care is very good and consistent, an unusual attribute.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thanks for your review Susan. The team work very hard to provide consistent, quality care and will be thrilled to hear such high praise. Tracey

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I B (Husband of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my wife's first respite stay in a care home. Prestbury House impressed my wife on her visit before he stay as she was made very welcome. Then and later when she stayed for two week she felt it did not take her long to feel at home, she enjoyed the company of other residents and really liked
the staff in all areas of the home. All in all she thoroughly enjoyed her stay which has given me and her daughters some peace of mind, knowing she has been well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon B (Husband of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home recently helped to settle my wife into the environment. Clean rooms at all times. A caring atmosphere has been apparent from day one. The staff seem to really want to be involved and my praise is called for to each and every one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M R (Friend of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestbury House is a wonderful place. There is always plenty of activities and lots of positive energy from the moment you enter the building. It is like one big family and the staff are friendly and caring.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thank you for your review of our home. Always fantastic to hear such great comments and I will share these with the team. Best wishes, Tracey.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie K (Daughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother received was second to none. She was treated with respect at all times, and all staff respected her dignity at all times. Although my mother was not at Prestbury House for many weeks, there were no issues that arose in any way. The care was excellent, the staff were extremely
professional. The room my mother was in was lovely, it was spotless, as was the rest of the building that I saw in those few weeks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Dad has received excellent care with patience, expertise and appreciation for his personality and individual needs. He has enjoyed banter with staff and has also really enjoyed trips out in the mini-bus since this has been running. He always enjoyed visits from choirs and musicians and loved
having visits and trips out with us.
We appreciated the open-door policy of always being able to visit for any length of time. The staff were particularly wonderful in the final hours preceding dad's death. Lots of carers came to say goodbye and were visibly upset which was very touching. My only regret was an error last November which led to dad missing his granddaughter's wedding!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine O (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit and leave my mother I am blown away by the care, affection and love she is shown by the staff. After three and a half years I am very pleased to say that she could not be in better hands. The staff are alert to her needs both mechanical and psychological in a way that is completely
familiar.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda R (Daughter of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, friendly staff. Good food and clean rooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Wife of Resident) published on 24 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like better communication and access to management at the care home. At present the care home does very little to take account of my views and/or that of the other residents, caring partners. I believe they could benefit greatly from listening to us. I would recommend a monthly or quarterly
"listening group" session when interested relatives can be invited to attend. finally the staff work hard but at times could do with better support and increased staffing levels.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad says it is magnificent, he feels comfortable and likes the fact that he can decide to mix in or stay in his room. Staff are kind and look after him even when poorly. Dad enjoys the food and it has a good variety. He likes having his own television in his room.

Reply from Mary Kelly, Regional Manager at Prestbury House Care Home

Thank you for sharing your experience of Prestbury House. We can't ask for better than magnificent and I will share this lovely feedback with the whole team! Best wishes, Mary

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum during her stay at Prestbury House was excellent. Highly recommended. I can't thank all the staff enough for everything they have done.

Reply from Mary Kelly, Regional Manager at Prestbury House Care Home

Dear Jane, thank you for taking the time to review Prestbury House. I will pass on your thanks and high praise to the team. Warm regards, Mary

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter-in-law of Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum arrived in the home she was very poorly and shut down. Thanks to all the staff, from the care staff, nurses reception, office staff. Mum was made to feel life was worth living and soon come back to us. The shear dedication, professionalism and love that every one showed her, gave her a new
family. We felt she was so safe and loved. I can not praise this home, it's facilities, staff enough. Many many thanks to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara S (Wife of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lived at Prestbury House for 2 ½ years and during this time he has been treated with kindness by all the staff at Prestbury House, the carers, nurses, office and reception, household and catering staff. My family are always made to feel welcome when we visit the home. Thank you to everyone
for the care and support you give to my husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is exactly 3 years since my mother came to live at Prestbury House Care Home. There have been many staff changes in that time but she has been cared for with great kindness and professionalism throughout. Catering staff, reception and office staff, carers and nurses - all have treated her
with courtesy, affection and wonderful care. Nothing is ever too much trouble! As a relative, I too have found staff helpful and friendly. Prestbury House Care Home has truly been a home for my mother and I am very grateful for all the wonderful care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having cared for mum in her own home for three years. When it came to go into residential care she immediately felt at ease in Prestbury House and settled comfortably into place within the first week. The staff all welcomed her into the family atmosphere and I felt reassured that she was happy. Mum
stayed at Prestbury House for her final year and she lived initially on the top floor moving down a floor for the last three months. Everybody that worked there understood who she had been and who she was, her character, her likes and dislikes. This attitude within the staff helped mum to remain calm and confident in a world that was becoming increasingly confusing. The care was excellent throughout and I cant thank the people working at Prestbury House enough for caring about my mums dignity. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol K (Daughter of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. The staff are knowledgeable, kind and caring. There is a real family feeling for the residents. Rooms are ensuite, spacious and very comfortable. I thoroughly recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Prestbury House Care Home is calculated as follows: ( (270 Excellents x 5) + (52 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 351 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager

Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator

Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef

Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prestbury House Care Home to verify any information. View our terms and conditions. Prestbury House Care Home has an Enhanced Service - more info.