
I cannot think of a better place for a loved one to be.S S(Friend of Resident/Service User)

Prestbury House provides a high-quality level of care in a relaxed and friendly environment.Chris N(Son of Resident/Service User)

The carers do a fabulous job of caring for mum with a dedicated and caring approachA C(Daughter of Resident/Service User)

I cannot think of a better place for a loved one to be.S S(Friend of Resident/Service User)

Prestbury House provides a high-quality level of care in a relaxed and friendly environment.Chris N(Son of Resident/Service User)

The carers do a fabulous job of caring for mum with a dedicated and caring approachA C(Daughter of Resident/Service User)

Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms,...
Care Provided by Prestbury House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Prestbury House Care Home for full pricing details and T&Cs.
Contact Prestbury House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Nishi Gottlieb(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 51+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visitors welcome at any time.
Parking
- Ample parking available on site.
Prestbury House Care Home Reviews (220)
Prestbury House Care Home has a Review Score of 9.7 (9.725) out of 10, based on 42 reviews in the last 2 years.
Over all time Prestbury House Care Home has 220 reviews.
I would like to say a 'huge' thank you to all the staff from the housekeeping, kitchen, activities, carers, front desk, office and of course the nurse!! For all the kindness, hard work and love that they put into their positions at Prestbury House Care Home, I have never known such commitment and dedication as these wonderful staff have shown towards caring for my mum and our family. We love it here (I wish I had a room)!
Well cared for home. Staff are both friendly and helpful. Good atmosphere and cheerful faces.
The house itself is clean, comfortable and attractive. No lack of help.
My mother has been in Prestbury House since April 2017 and we have all, as a family, been extremely happy with the care that she has received. She was recently in hospital after a heart attack and on her return to the home, the nurses and carers greeted my mother and our family with hugs and kisses. The attention and kindness that they showed us cannot be bought! It was genuine love and joy and will be one of the most special moments of my life. They had made her room special to welcome her "home" and provided a feast for us all!
A week before going for respite care, Mum had blood poisoning which left her less mobile and very unsteady. Over the two weeks, her mobility improved considerably. The staff were supportive, friendly and caring. They demonstrated great patience and understanding. Flowers had been put in her room when she arrived, which was lovely.
I have received exceptional care, patience, skill and outstanding communication on behalf of my mother, following her admittance 14th July 2017.
The care home demonstrates a very high level of dedicated and caring personnel.
Thank you for sharing your lovely feedback - I will ensure it's passed on to the team who will be delighted. Best wishes.
The staff are all very caring and go the extra mile.
For example on Mum's birthday today, the staff laid on a wonderful table with flowers and napkins so we could have a Chinese takeaway.
A beautiful cake was made by the chef. All in all, a wonderful care home.
Thank you for your kind comments and for sharing your experience of Prestbury House. I will share your comments with the team. Best wishes, Tracey
My Mum has been here for 5 years and I can honestly say her care has been excellent.
The food is good and nourishing.
Mum particularly enjoys meeting her friends (either residents or non-residents) in the bistro for a morning coffee and natter.
My brother moved into this care home in June 2016. From the initial visit prior to deciding which home I was going to place my brother which I assumed was for the rest of his life. I have found the staff (ALL) being very pleasant and caring for my brother's needs. Also, they listen to what my feelings are at the care home.
Despite a very short stay, everything seemed fine.
During the short time I have been in Presbury I have found it very good.
Thank you for your review Dorothy. Best wishes
Care staff are very helpful and kind. I find bedrooms do not have enough storage for long term stays. They need double wardrobes with lower clothes rail and some light inside as it is very dark and difficult to remove and hang up clothes.
Dad was at Prestbury House just over 1 year. He settled in quickly and enjoyed his time here. The staff encouraged him to take outings and join in the activities. They were always happy, eager to help and the atmosphere was bright and cheerful. He had a wonderful 100th birthday and I can't thank them all enough for their support and kindness throughout.
He enjoys the events such as the May Day Morris Dancing and has a rapport with all the staff.
For relatives visiting, the environment is comfortable and welcoming, and the feeling of normality comes in when you can take your dad who has dementia for a coffee in the bistro.
Dear Wendy, thank you for taking the time to share your experience of Prestbury House. Warm regards.
I feel very satisfied with the care and support my sister receives at Prestbury Care Home. All the staff and carers I have met there show a high level of training. They give support and attention to all my sister's needs in connection with her dementia. My sister has a feeling of friendship with the client service manager, which shows in her face even on a down day in her dementia. The meals prepared according to client needs and are appetising and fresh.
Mentioned several times about the toilet seat being loose but nothing seems to be done about it. Kitchen in the dining room could be refurbished as cupboard doors don't fit properly, the kettle is broken and tea and sugar containers have no lids. However, the staff are always pleasant and management are understanding and helpful with any issues and my mother has made lots of progress since being at the home. Lounge and bedrooms are nicely decorated and feels homely and my mother seems to enjoy the minibus trips.
If there are any shortcomings in the services provided to my husband by Prestbury House, I feel from my observations that it is because there are too few staff for the huge amount of work and caring that needs to be done alone. I have visited my husband every day for nearly five months and am satisfied that he is clean, warm, well fed and safe and is as contented as can be expected in these harrowing circumstances.
Our first experience was really good and the management sold the home to us, but it was a bank holiday when my husband was going in and all the main staff were on holiday so the care and nursing was not good for a newcomer. Lack of communication was the trouble. No one asked my husband's needs and what he could and couldn't do. Once we had sorted this, the home was good for what was needed and my husband was well looked after. Will probably use it again.
Thanks for taking the time to share your experience of Prestbury House. It is always our preference to admit new residents mid-week, avoiding weekends and bank holidays where possible. We do aim to be responsive to the needs of those who approach us for care, particularly those who need urgent...
I have recommended your home to a few people some who went in for respite. The staff in Prestbury House are the best. We have always said that they are the backbone of your nursing home.
Thank you for taking the time to review our home and for your praise of the exceptional team here at Prestbury House. I joined Prestbury House in May this year and I am sorry to hear of the issues you experienced in the past. Good communication among nurses, carers, support staff , residents,...
The building and facilities are very satisfactory overall once he arrived the family are very satisfied with the care our uncle receives.
Thank you for sharing your experience of Prestbury House. I will ensure the feedback is shared with the team. Best wishes, Tracey
My mother receives excellent care and is made comfortable. Her room is spacious and tastefully furnished. The food is varied, appetising and well presented. The staff are extremely kind, respectful, and competent and they try to bring joy and laughter to the residents. There are stimulating activities and the home is well maintained. It is expensive but I realise it is inevitable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (1)
- 27 Jul 2026
This month, we are celebrating Tracy, our Activities & Wellbeing Coordinator, who was named Employee of the Month for June! Tracy joined Prestbury House in January and has made a...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
This month, we are celebrating Volunteers Week and would like to highlight another one of our amazing volunteers—Sarah! Sarah is a dedicated volunteer gardener who devotes her time to making...
- 14 Aug 2026Organiser: Prestbury House Care Home
Awards / Recognitions (14)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Prestbury House Care Home.
Meet the Team (3)

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.
I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.
Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.
I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.
My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.
I have a Level 3 City and Guilds Hospitality and Catering qualification.
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