Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.6 194 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.

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Care Provided by Prestbury House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nishi Gottlieb (Home Manager)
  • Admission Criteria
    • Ages 51+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Prestbury House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Prestbury House Care Home Reviews (194)

Total of 194, showing 161-180
9.6

Prestbury House Care Home has a Review Score of 9.6 (9.639) out of 10, based on 25 reviews in the last 2 years. Over all time Prestbury House Care Home has 194 reviews.

Overall Experience

  • 152
  • 38
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Date Published

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Review from Louise W (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestbury House Care Home is a very friendly place.
My Mum has been here for 5 years and I can honestly say her care has been excellent.
The food is good and nourishing.
Mum particularly enjoys meeting her friends (either residents or non-residents) in the bistro for a morning coffee and natter.

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Review from David W (Brother of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into this care home in June 2016. From the initial visit prior to deciding which home I was going to place my brother which I assumed was for the rest of his life. I have found the staff (ALL) being very pleasant and caring for my brother's needs. Also, they listen to what my feelings
are at the care home.

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Review from Shaun H (Nephew of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite a very short stay, everything seemed fine.

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Review from Dorothy H (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the short time I have been in Presbury I have found it very good.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thank you for your review Dorothy. Best wishes


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Review from Margaret C (Resident) assisted by family/friend published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are very helpful and kind. I find bedrooms do not have enough storage for long term stays. They need double wardrobes with lower clothes rail and some light inside as it is very dark and difficult to remove and hang up clothes.

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Review from Pamela A (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Prestbury House just over 1 year. He settled in quickly and enjoyed his time here. The staff encouraged him to take outings and join in the activities. They were always happy, eager to help and the atmosphere was bright and cheerful. He had a wonderful 100th birthday and I can't thank them
all enough for their support and kindness throughout.

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Review from Wendy T (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the home now for 4 months now and after an initial settling in period, he now thinks of it as home.
He enjoys the events such as the May Day Morris Dancing and has a rapport with all the staff.
For relatives visiting, the environment is comfortable and welcoming, and the feeling of
normality comes in when you can take your dad who has dementia for a coffee in the bistro.

Reply from Julie Lowndes, Client Services Manager at Prestbury House Care Home

Dear Wendy, thank you for taking the time to share your experience of Prestbury House. Warm regards.


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Review from Joyce R (Sister of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very satisfied with the care and support my sister receives at Prestbury Care Home. All the staff and carers I have met there show a high level of training. They give support and attention to all my sister's needs in connection with her dementia. My sister has a feeling of friendship with the
client service manager, which shows in her face even on a down day in her dementia. The meals prepared according to client needs and are appetising and fresh.

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Review from A N (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mentioned several times about the toilet seat being loose but nothing seems to be done about it. Kitchen in the dining room could be refurbished as cupboard doors don't fit properly, the kettle is broken and tea and sugar containers have no lids. However, the staff are always pleasant and management
are understanding and helpful with any issues and my mother has made lots of progress since being at the home. Lounge and bedrooms are nicely decorated and feels homely and my mother seems to enjoy the minibus trips.

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Review from G O (Wife of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If there are any shortcomings in the services provided to my husband by Prestbury House, I feel from my observations that it is because there are too few staff for the huge amount of work and caring that needs to be done alone. I have visited my husband every day for nearly five months and am satisfied
that he is clean, warm, well fed and safe and is as contented as can be expected in these harrowing circumstances.

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Review from Susan H (Wife of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our first experience was really good and the management sold the home to us, but it was a bank holiday when my husband was going in and all the main staff were on holiday so the care and nursing was not good for a newcomer. Lack of communication was the trouble. No one asked my husband's needs and
what he could and couldn't do. Once we had sorted this, the home was good for what was needed and my husband was well looked after. Will probably use it again.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thanks for taking the time to share your experience of Prestbury House. It is always our preference to admit new residents mid-week, avoiding weekends and bank holidays where possible. We do aim to be responsive to the needs of those who approach us for care, particularly those who need urgent assistance. However and sometimes, we will do our best to accommodate people at short notice or at times and dates that are suitable for both parties. I’m pleased that the communication issues experienced at the beginning of the stay were resolved to your satisfaction and we will be delighted to help you again in the future should the need arise. Best wishes, Tracey


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Review from Jean O (Daughter-in-law of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident for almost three years we have always been happy with her care, but a few years ago she was moved down to the first floor. We were going to remove her because of her treatment at that time, she was left in an empty room crying because management at the time had not
informed staff that she was moving. It was only for the staff on both floors, that we didn't move her to another home which had a room for her.
I have recommended your home to a few people some who went in for respite. The staff in Prestbury House are the best. We have always said that they are the backbone of your nursing home.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thank you for taking the time to review our home and for your praise of the exceptional team here at Prestbury House. I joined Prestbury House in May this year and I am sorry to hear of the issues you experienced in the past. Good communication among nurses, carers, support staff , residents, family and visiting professionals such as family doctors and social workers makes an important contribution to the quality of care we can deliver here at Prestbury House. I’m making it a priority to encourage our senior staff to spend a few extra minutes each day making sure they understand what life at Prestbury House feels like from the perspective of our residents and their families so that we can ensure our services are of the highest possible standard. Sincerely, Tracey


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Review from Stephen P (Nephew of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care delivered by the staff is given in a manner that is a privilege to witness. The dignity of my uncle is always respected and his needs are i.e hygiene, diet, the stimulus is more than met.
The building and facilities are very satisfactory overall once he arrived the family are very satisfied
with the care our uncle receives.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thank you for sharing your experience of Prestbury House. I will ensure the feedback is shared with the team. Best wishes, Tracey


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Review from Jane M (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care and is made comfortable. Her room is spacious and tastefully furnished. The food is varied, appetising and well presented. The staff are extremely kind, respectful, and competent and they try to bring joy and laughter to the residents. There are stimulating activities
and the home is well maintained. It is expensive but I realise it is inevitable.

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Review from Alan J (Husband of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff who look after residents with dementia carry out their duties efficiently treating each resident according to their individual needs and the needs vary considerably. What impresses me is the dedication of the care staff sometimes in difficult circumstances to give each individual the
personalised care that they need and that's done with professionalism, respect and good humour. The domestic staff carry out their duties efficiently and most have a friendly rapport with the residents. Overall I am satisfied with the care my wife receives.

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Review from Nicola M (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When faced with an emergency need for an EMI unit for my mother in the area, the management at Prestbury House Care Home were extremely helpful, pro-active, sympathetic and gave valuable support and advice, recognising the urgency. They worked at an incredible pace to secure a room, carefully assessing
and meeting her complex needs. Throughout her stay, the staff have shown enormous professionalism, skill, empathy and patience. They manage to maintain a safe, calm unit where nothing fazes them. Families are welcomed, communication is brilliant- as is the support they all give to close relatives. I cannot imagine there to be a better haven for those suffering from such a cruel illness as Alzheimer's disease. Thank you.

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Review from John C (Son of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home accommodated us at very short notice and has been helpful and flexible in our requirement. The staff are full of smiles and help to provide a supportive, safe and secure environment.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thank you for your kind review of your experience of our home. We were only too pleased to assist.


Kind regards. Tracey


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Review from J H (Wife of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Prestbury House whilst builders were in a home. The second-floor team and the admin ground floor team have been absolutely marvellous. As I have cared for my husband at home I have got into certain ways of how he should be cared for. Prestbury House listened to me and adapted to
the way I had cared for my husband so he wouldn't be distressed. Can't thank them enough.

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Review from Susan C (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had experience of many care homes nationwide, Prestbury House is one of the best I have come across. The standard of care is very good and consistent, an unusual attribute.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thanks for your review Susan. The team work very hard to provide consistent, quality care and will be thrilled to hear such high praise. Tracey


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Review from I B (Husband of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my wife's first respite stay in a care home. Prestbury House impressed my wife on her visit before he stay as she was made very welcome. Then and later when she stayed for two week she felt it did not take her long to feel at home, she enjoyed the company of other residents and really liked
the staff in all areas of the home. All in all she thoroughly enjoyed her stay which has given me and her daughters some peace of mind, knowing she has been well cared for.

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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Prestbury House Care Home is calculated as follows: ( (224 Excellents x 5) + (46 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 291 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager

Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.


Jake

Jake Turner

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.


Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator

Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.


Sam

Sam Brooks

Job Title: Head Chef

Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.