Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.7 208 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.
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Care Provided by Prestbury House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Those care needs.

Contact Prestbury House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Prestbury House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Nishi Gottlieb (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Prestbury House Care Home Reviews (208)

9.7

Prestbury House Care Home has a Review Score of 9.7 (9.672) out of 10, based on 38 reviews in the last 2 years.
Over all time Prestbury House Care Home has 208 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Prestbury House Care Home
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Total of 208, showing 161-180
Review from E F (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent carers. Bright and friendly atmosphere.
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Review from Christopher W (Son of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for 9 months. The staff were outstanding, exceeding our expectations by a long way. The nurses, carers, kitchen staff, management and all other staff on the ground floor treated my mother so beautifully and were there for her until she died. They also looked after my two sisters
and I making our stay a dream. We could not have hoped for a better nursing home. We have become close friends with the staff members. They are all angels.
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Review from Helen W (Stepdaughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received through the years has been excellent. At end of life, staff were caring and compassionate and could not do enough for us.
This included all staff members from reception, maintenance, care and nursing staff.
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Review from V H (Daughter of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family required immediate respite for Mum whilst Dad was admitted to hospital. An assessor came out the same day on a home visit and Mum was taken into care the following morning. We received a very warm welcome from all the staff. Mum has been cared for extremely well during her two weeks stay.
I would not hesitate to use this service again. Thank you to everyone.
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Review from Stuart B (Son of Resident) published on 3 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support my mother has received is second to none - simply excellent, caring service. Particular thanks to the staff who has built up a very strong relationship with my mother.
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Review from Heather W (Daughter of Resident) published on 2 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live overseas and found the personal assistance of the manager to be exemplary. I have received photographs and a video of mum, and am kept well informed. UK based members of our family speak very highly of Prestbury House Care Home, with comments about the caring and friendly nature of staff.


I

can not speak highly enough of my experience with the home and how quickly my mother settled into life there. I am looking forward to meeting everyone when I visit mum in 2018.


My responses are based on comments from family and my experience with dealing with the staff over the phone.

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Review from Christine B (Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a very happy place. The carers are superb and nothing is too much trouble. The housekeepers are friendly and very efficient.


At busy times the residents would benefit from more staff.


I have felt very safe whilst here and would be happy to come back.

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Review from Janet I (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in three nursing homes and I can honestly say this is the best one!


It is a happy place and everyone works very hard.

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Review from Annette J (Daughter of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a 'huge' thank you to all the staff from the housekeeping, kitchen, activities, carers, front desk, office and of course the nurse!! For all the kindness, hard work and love that they put into their positions at Prestbury House Care Home, I have never known such commitment and dedication
as these wonderful staff have shown towards caring for my mum and our family. We love it here (I wish I had a room)!
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Review from P W (Daughter of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Prestbury House since April 2017 and we have all, as a family, been extremely happy with the care that she has received. She was recently in hospital after a heart attack and on her return to the home, the nurses and carers greeted my mother and our family with hugs and kisses.
The attention and kindness that they showed us cannot be bought! It was genuine love and joy and will be one of the most special moments of my life. They had made her room special to welcome her "home" and provided a feast for us all!
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Review from Joyce O (Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well cared for home. Staff are both friendly and helpful. Good atmosphere and cheerful faces.


The house itself is clean, comfortable and attractive. No lack of help.

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Review from Carole E (Daughter of Resident) published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A week before going for respite care, Mum had blood poisoning which left her less mobile and very unsteady. Over the two weeks, her mobility improved considerably. The staff were supportive, friendly and caring. They demonstrated great patience and understanding. Flowers had been put in her room when
she arrived, which was lovely.
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Review from Sarah F (Daughter of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for the last five years and her care has been excellent throughout.
The staff are all very caring and go the extra mile.
For example on Mum's birthday today, the staff laid on a wonderful table with flowers and napkins so we could have a Chinese takeaway.
A beautiful
cake was made by the chef. All in all, a wonderful care home.
Reply from Tracey Scott, Home Manager at Prestbury House Care Home
Thank you for your kind comments and for sharing your experience of Prestbury House. I will share your comments with the team. Best wishes, Tracey
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Review from Kevin M (Son of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received exceptional care, patience, skill and outstanding communication on behalf of my mother, following her admittance 14th July 2017.


The care home demonstrates a very high level of dedicated and caring personnel.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home
Thank you for sharing your lovely feedback - I will ensure it's passed on to the team who will be delighted. Best wishes.
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Review from Louise W (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestbury House Care Home is a very friendly place.
My Mum has been here for 5 years and I can honestly say her care has been excellent.
The food is good and nourishing.
Mum particularly enjoys meeting her friends (either residents or non-residents) in the bistro for a morning coffee and natter.
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Review from David W (Brother of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother moved into this care home in June 2016. From the initial visit prior to deciding which home I was going to place my brother which I assumed was for the rest of his life. I have found the staff (ALL) being very pleasant and caring for my brother's needs. Also, they listen to what my feelings
are at the care home.
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Review from Shaun H (Nephew of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite a very short stay, everything seemed fine.
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Review from Dorothy H (Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the short time I have been in Presbury I have found it very good.
Reply from Tracey Scott, Home Manager at Prestbury House Care Home
Thank you for your review Dorothy. Best wishes
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Review from Margaret C (Resident) assisted by family/friend published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff are very helpful and kind. I find bedrooms do not have enough storage for long term stays. They need double wardrobes with lower clothes rail and some light inside as it is very dark and difficult to remove and hang up clothes.
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Review from Pamela A (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was at Prestbury House just over 1 year. He settled in quickly and enjoyed his time here. The staff encouraged him to take outings and join in the activities. They were always happy, eager to help and the atmosphere was bright and cheerful. He had a wonderful 100th birthday and I can't thank them
all enough for their support and kindness throughout.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Prestbury House Care Home is calculated as follows: ( (345 Excellents x 5) + (66 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 442 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.

Jake

Jake Turner

Job Title: Client Services Manager Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.

Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.

Sam

Sam Brooks

Job Title: Head Chef Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.

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