The Chapel House

Chapel House Lane, Puddington, Neston CH64 5SW

Group: Dementia Resource Community

Person in charge: Kim Dawson (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 29

Shared Rooms: 3

Rooms with ensuite WC: 10

Facilities & Services: Day Care • Smoking not permitted • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on The Chapel House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 4.6 (maximum of 10) for The Chapel House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for The Chapel House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.639 for The Chapel House is calculated as follows: ( (47 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for The Chapel House is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 0 Reviews ÷ 7 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.6 The Chapel House has a Review Score of 4.6 (4.639) from 6 Reviews


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Chapel House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Chapel House

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

My father spent the last ten weeks of his life at the home having been moved from hospital. Straight from the start it was clear that the management, staff and nursing team were extremely professional and caring in their roles. This put my mother's fears quickly at ease. Throughout the ten weeks they supported not only my father but my mother massively too, providing her with meals and verbal support. I cannot find any fault or any constructive criticism to offer. They are a credit to their industry and I thank them with all my heart.

How likely would you be to recommend The Chapel House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Cathrina Moore, Partner at The Chapel House responded to this review on 13 Apr 2016:

Thank you for your support.

Found this home for my Mum last year. Mum receives good care and attention from all of the staff. I was very pleased to find the home as it shone in comparison to others I visited. Mum settled and has a lovely room within the home.

How likely would you be to recommend The Chapel House? Extremely Likely

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Average Rating:   4 out of 5

Talk about general health of my wife a review of risk assessments associated with her and also any new risk assessments that have been carried out. Review of medication. Review of care give to my wife.

How likely would you be to recommend The Chapel House? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been in The Chapel House for over 5 years and I have been extremely happy with her care throughout that time. Staff are kind, considerate and attentive. They are most concerned with Mum's comfort, health and wellbeing. The surroundings are pleasant, too and when my mother was able to go out, I took her on many pleasant walks and local drives.

How likely would you be to recommend The Chapel House? Extremely Likely

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Average Rating:   5 out of 5

Cathrina Moore, Partner at The Chapel House responded to this review on 14 Feb 2016:

Thank you for this wonderful review.

My husband has been in this nursing home for the last eight months. He was very frail on arrival, but they looked after him so well that he stabilised and settled down. In that time I have been very impressed with the level of care given to him and to all other residents. The staff are kind, respectful and caring in the way in which they deal with people. They have an attitude of cheerful patience when dealing with and at time difficult and demanding residents which is particularly admirable. Since I am no longer able to care for my husband myself, at home, Chapel House is the next best option. I would not wish him to be elsewhere at this time in his life.

How likely would you be to recommend The Chapel House? Extremely Likely

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Average Rating:   4.4 out of 5

My Husband was discharged from hospital to Chapel House. Since then he has had excellent and sensitive nursing care from all the staff. As a visitor I receive a warm welcome and I have confidence in the care my husband is receiving.

How likely would you be to recommend The Chapel House? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   4.8 out of 5

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Care Home Idol 2016

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