The Chapel House

Chapel House Lane, Puddington, Neston CH64 5SW
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8.9 18 Reviews
  • The Chapel House, Neston
The Chapel House, in Neston, offers a relaxing environment staffed by experienced care workers, ideal for older people and also for adults diagnosed with dementia.

While providing professional care, the service is also set up to support an active and interesting lifestyle, encouraging hobbies and organising numerous social events and outings.

Needs are regularly assessed so professionals can stay up-to-date with the most appropriate care, while the support team have received specialist training in dementia care and communication skills.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1499 – £1599
  • Self-Funded Nursing Dementia Care: £1499 – £1599
  • RESPITE Self-Funded Nursing Dementia Care: £1499 – £1599

Fees accurate for 1st April 2026 due to changes introduced by the government. We may not be able to accept Local Authority funded individuals without a top up

These prices are only a guideline, please contact The Chapel House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Keith Ley (Manager)

Local Authority / Social Services

Admission Criteria

  • Self referral. NHS, and limited local authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are asked to avoid meal times if possible (unless supporting their loved one is important to them). There are no other visiting times. The home only ask for a courtesy call prior to the visit in case their loved one is engaging in an activity they enjoy, etc

Parking

  • On site parking

The Chapel House Reviews (18)

8.9

The Chapel House has a Review Score of 8.9 (8.931) out of 10, based on 5 reviews in the last 2 years.
Over all time The Chapel House has 18 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Chapel House
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Total of 18, showing 1-18
Review from C H (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When selecting a care home for our mum we were advised to assess based upon the staff rather than building facilities - Chapel House staff truly care for their resident. Mum is very settled and well looked after. We love the new peace garden and its great to have the cafe at the end of the cafe.
Reply from Keith Ley, Manager at The Chapel House

Thank you for your kind words, and mention of some of the facilities we don't often shout about. Thank you for your confidence in our staff and the care they provide. Your mum is a pleasure to support, always having a smile when spoken to, which is reward in itself for us and helps us get through the day. It gives us strength seeing how her two sons, daughters in law, and grandchildren, and friends visit regularly, which is testament to the mum she was before coming into a care home and still is. Thank you

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Review from Sheila H (Sister of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chapel House has been home to our beautiful sister for 2 1/2 years and she has settled into life there very smoothly. She is cared for extreemly well by all the staff and it is obvious how much they genuinely love her. She's treated with dignity + tenderness and knows she is loved. I just want her to
feel at home + I feel she does.
Reply from Keith Ley, Manager at The Chapel House

Thank you for your kind review. I feel we work really closely with you as family to get things right, and your openness to discussion is refreshing. Your sister is a pleasure to provide care and support to, and yes, we do use the term "love" when we talk about "love care and attention", even if it is on a professional level. For me, when your sister smiles, the whole room lights up and it makes my day a better one. The whole emotional journey you are on as a family is clear to see, but you are open to support from the Nursing Team, myself, and our Admiral Nurses. as and when needed.

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Review from G B (Wife of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in The Chapel House for over fourteen months so far and I have nothing but praise for this nursing home. The staff are extremely caring towards him, as well as offering support to my family and myself, welcoming us at any time. Apart from excellent nursing care, my husband
is offered a variety of 'well-being' activities and a lovely new sensory garden to enjoy. Nothing seems to be too much trouble and staff work hard to get to know each resident to ensure their general 'well-being'.
Reply from Keith Ley, Manager at The Chapel House

Thank you G for your kind comments. It genuinely is a pleasure supporting your husband, and getting to know you. The occasional smile off him makes my day.

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Review from Sue A (Daughter-in-law of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chapel House have provided and continues to care for our family member who sadly at 91 fell ill having lived independently with dementia her illness turned our world upside down.
From the point of referral to date, we are so pleased with the care she receives on a daily basis. Communication is excellent
and the level of support given to my husband and myself has enabled us to become family members rather than carers and enjoy time with her.
She is always dressed in her own clothes and staff have great attention to detail.
Having worked in social care for over 40 years Chapel House have given us everything I know she needs and deserves and offers the highest standard of care.
Thank you.
Reply from Cathrina Moore, Nominated Individual for Chapel House Care at The Chapel House

Thank you for your kindness. Family view points are so helpful to others seeking care and your insights are invaluable to others. The team strive to always do their very best and we have shared these comments with them. Again we appreciate you taking the time to share this.

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Review from Jen H (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the 17 months, my mum was a resident at Chapel House her care was excellent. Mum had many complex health issues and advanced dementia. We had looked after her in our own home prior to her going into Chapel House but in the end, found it too challenging and we were exhausted.


As a resident

at Chapel House, she was treated with care, compassion and dignity. There was always communication from the staff with myself regarding her fluctuating condition and the changes that needed to be implemented eg. medication or to be seen by a doctor. Mum always looked clean and well-dressed. The manager, deputy manager and all staff day and night were friendly, supportive and very caring and I cannot thank them enough for looking after Mum so well in her final days. I will always remember their kindness.
Reply from Cathrina Moore, Nominated Individual at The Chapel House

Thank you for your kind words, Mum was a pleasure to care for. A lady who will always be in our thoughts as a very a very determined individual who knew exactly how she wanted to be looked after despite many challenges this always shone through.

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Review from Steph B (Daughter of Resident) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at The Chapel House for a few years now. The care she has received has been brilliant. As a family, we can sleep soundly knowing she is being well looked after and look forward to our visits. We’re always greeted with smiley, caring staff who are just as supportive to us as they are
to my mum. A real home from home. Every respect for all the staff there who work tirelessly to play a role in mums care that we simply couldn’t. Thank you!
Reply from Cathrina Moore, Director at The Chapel House

Thank you for your feedback, our team work hard to maintain the standards we would want for our own loved ones. Your feedback is important to us.

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Review from Jane W (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to Mum at The Chapel House is outstanding and I could not ask for better. The staff have taken the time to get to know her - not just her medical needs but her as a person, they really are wonderful. The communication lines are always open and whenever I phone, whoever answers knows exactly
how she is and how she has spent her time - it means a lot to me to know that she is in such good hands in a community that feels like home.
Reply from Keith Ley, Manager at The Chapel House

Thank you for your kind words. We always pride ourselves in knowing each person we care for, understanding that person, working closely with people important to that person such as you to get things right and keeping communication open and frank. Your mum is a pleasure to provide care and support to, your kind words will give the staff a well-deserved boost. Thank you.

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Review from Beryl R (Wife of Resident) published on 17 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being transferred to Chapel House (nearer to my home), I could breathe a sigh of relief as all the staff are happy, supportive and co-operative. It was a pleasure to be welcomed into the Chapel House home. His last days were supported within an exceptional environment for which my family and I
shall always be thankful.
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Review from Daphne T (Friend of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough at Chapel House. They care for my family member with kindness and dignity. Nothing is too much trouble for any of the staff. They are always smiling and cheerful. My family member is extremely well cared for. It truly is a ‘home’.
Reply from Jackie Jones, Manager at The Chapel House

Thank you for your kind words, we praise ourselves on our home being as homely as possible, kindness and love is paramount, so it is nice to hear that you believe that too.

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Review from Debbie W (Wife of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursing and care staff have been magnificent in settling my husband into the life of the home. During the lockdown, they have provided the family with regular contact and unambiguous details of my husband's fight with Coronavirus. Their empathy has made an overwhelming situation tolerable. Their
kindness to the family and my husband has been greatly appreciated.
Reply from Jackie Jones, Manager at The Chapel House

Thank you Debbie for this review, this period has been challenging for all but it is lovely to hear you have been kept informed and been treated with kindness. We are very proud of all our staff and the compassion and commitment they have shown over these last few weeks.

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Review from Anne F (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always been impressed with the care Chapel House provides for my mum, but during the present crisis, they have gone above and beyond the call of duty. Well done and thank you to all the staff.
Reply from Jackie Jones, Manager at The Chapel House

Thank you so much for your feedback, taking the time to tell others about our home is the best advertising possible for us as a care provider.

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Review from Louise S (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Chapel house for over 12 months after sadly getting worse with dementia. Since mum arrived, the love and care that has been provided to her by all the staff has been excellent. Sadly my dad also became very unwell last year and the staff were able to accept him as a resident
for the last few months of his life, enabling him to be with my mum which was lovely as he had been really struggling without her at home. All the team here are attentive, caring, thoughtful and I feel go beyond expectations to ensure your loved ones are cared for in a professional yet loving manner.
Reply from Jackie Jones, Manager at The Chapel House

Thank you for providing those looking for care a real sense of what we offer at Chapel House.

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Review from Ian S (Son of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last ten weeks of his life at the home having been moved from hospital. Straight from the start it was clear that the management, staff and nursing team were extremely professional and caring in their roles. This put my mother's fears quickly at ease. Throughout the ten weeks they
supported not only my father but my mother massively too, providing her with meals and verbal support. I cannot find any fault or any constructive criticism to offer. They are a credit to their industry and I thank them with all my heart.
Reply from Cathrina Moore, Partner at The Chapel House

Thank you for your support.

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Review from Kay S (Daughter of Resident) published on 21 February 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Found this home for my Mum last year. Mum receives good care and attention from all of the staff. I was very pleased to find the home as it shone in comparison to others I visited. Mum settled and has a lovely room within the home.
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Review from Nick G (Husband of Resident) published on 19 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Talk about general health of my wife a review of risk assessments associated with her and also any new risk assessments that have been carried out. Review of medication. Review of care give to my wife.
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Review from Serena T (Daughter of Resident) published on 15 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in The Chapel House for over 5 years and I have been extremely happy with her care throughout that time. Staff are kind, considerate and attentive. They are most concerned with Mum's comfort, health and wellbeing. The surroundings are pleasant, too and when my mother was able to
go out, I took her on many pleasant walks and local drives.
Reply from Cathrina Moore, Partner at The Chapel House

Thank you for this wonderful review.

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Review from Dianne (Wife of Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in this nursing home for the last eight months. He was very frail on arrival, but they looked after him so well that he stabilised and settled down. In that time I have been very impressed with the level of care given to him and to all other residents. The staff are kind, respectful
and caring in the way in which they deal with people. They have an attitude of cheerful patience when dealing with and at time difficult and demanding residents which is particularly admirable. Since I am no longer able to care for my husband myself, at home, Chapel House is the next best option. I would not wish him to be elsewhere at this time in his life.
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Review from Molly (Wife of Resident) published on 9 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband was discharged from hospital to Chapel House. Since then he has had excellent and sensitive nursing care from all the staff. As a visitor I receive a warm welcome and I have confidence in the care my husband is receiving.
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Current Review Score: 8.9 (8.931)

Overview of Review Score

The Review Score of 8.9 (8.931) out of 10 for The Chapel House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for The Chapel House is calculated as follows: ( (43 Excellents x 5) + (17 Goods x 4) ) ÷ 60 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.214 Points relating to the number of positive Reviews for The Chapel House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 5 Positive Reviews ÷ 7 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Cathrina Moore

Job Title: Owner Joined: 1995

Chapel House has been an integral part of my family life for over 30 years. The business was started by my parents, both registered mental health nurses.
I am a registered mental health nurse as well as an Admiral nurse and I am passionate about caring for people living with the symptoms of dementia.
At Chapel House Care we aim to provide the highest standards of care in our homely, family-based homes.

Frequently Asked Questions about The Chapel House

What types of Care is The Chapel House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Chapel House have?

There are 29 Single Rooms.

What are the Facilities & Services at The Chapel House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chapel House to the centre of Neston?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chapel House to verify any information. View our terms and conditions. The Chapel House has an Enhanced Service - more info.