






The Chapel House, in Neston, offers a relaxing environment staffed by experienced care workers, ideal for older people and also for adults diagnosed with dementia.
While providing professional care, the service is also set up to support an active and interesting lifestyle, encouraging hobbies and organising numerous social events and outings.
Needs are regularly assessed so professionals can stay up-to-date with the most appropriate care, while the support team have received specialist training in dementia care and communication skills.
Care Provided by The Chapel House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Chapel House for full pricing details and T&Cs.
Contact The Chapel House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Capel House Care Ltd
- Private Owned
Person in charge
- Keith Ley (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (29)
Visiting
- Visitors are asked to avoid meal times if possible (unless supporting their loved one is important to them). There are no other visiting times. The home only ask for a courtesy call prior to the visit in case their loved one is engaging in an activity they enjoy, etc
Parking
- On site parking
The Chapel House Reviews (23)
The Chapel House has a Review Score of 9.4 (9.448) out of 10, based on 8 reviews in the last 2 years.
Over all time The Chapel House has 23 reviews.
The home works hard to mum's needs and you can see this in how settled and happy she is there. It is always a friendly welcoming environment and keep us up to date with what is happening for mum. Following mums accident we were worried about how she would be looked after as she did not want care. But the team has worked with her and family to the piont that she is doing well.
Thank you for your kind comment. Your mum is a pleasure to care for, and her sense of humour brilliant (personally give me a boost). She keeps us on our toes with her knowledge of the world of care, instructing us on how she wants support provided. It is wonderful to see her face light up when any...
After visiting many other care homes in the area I feel so privileged and relieved that she is residing in the best possible place for all of her needs
Nothing is too much to ask and my family feels like part of an extended family with the love and care that they provide
If I could give chapel house more than 5 stars i wouldn't hesitate to award it
When you are going through the motions of looking for a care home for your relative the main thing to consider is the care and not the look of the home
Other homes were modern and maybe more glitzy but that's not the important thing
The main reason that you put a relative into a care home is to be cared for and that is what chapel house delivers
Mum receives the right care for her needs and that gives us peace of mind knowing that she is excellent hands
Thank you for your kind review. Reviews help to reassure others who are searching for the right home.
You are right; some people look at glossy brochures and amazing new builds and think that is it when in fact its the love care and attention that takes place within the care home that is the...
Our father was really well looked after at Chapel House. The care team are delightful, treating our father with care, dignity and respect and guiding us through the stages of his illness. Chapel house is well run with people who care about the individual.
Thank you for your kind words. Feedback gives us a measure of where we are in terms of quality of care and support, and helps us focus in areas to improve. I am proud of our staff, how caring they are and supporting of relatives in what are, for some, the darkest days of their lived ones journey; hearing it from the perspective of a relative is heart warming. Take Care. Keith
My Grandmother's arrival at Chapel House was organised quickly, and her time there at the end of her life was brief, but the entire team made a very difficult job seem easy.
It's clear that Chapel House is an excellent facility. We would all be lucky to receive the quality of care provided there, should we ever need it.
Thank you for your kind review. Your support to your grandmother in her final days was inspirational, the strength you demonstrated, which cannot have been easy for you as her grandchild, one with an obvious close bond. What is important to us in Chapel House is that we keep families together when...
Our mother (and grandmother) Lyn received the most professional and compassionate palliative care at Chapel House in recent in weeks. She unfortunately only had 6 days of palliative care with Chapel House before her passing but the staff could not have done more for mum during this difficult time. Their support for us as a family was also kind, respectful and patient, and it is very clear that all residents at the home (short or longer term) and treated as if they were family members by all staff. A common question in healthcare is 'would you recommend this service to a member of your family or a close friend?' As a family member (and healthcare professional) I have no hesitation is saying yes I would recommend Chapel House for palliative care and/or dementia residential care (Lyn also lived with dementia in her final years). Thank you Chapel House, you were a blessing in mum's final days and hours.
Thank you for your kind review, and also for the trust placed in us to care for your mum in, sadly, what were her final days. What is important to us in Chapel House is that anyone in the end stages of their life have their loved ones around them, are symptom free, and have a peaceful passing. We...
When selecting a care home for our mum we were advised to assess based upon the staff rather than building facilities - Chapel House staff truly care for their resident. Mum is very settled and well looked after. We love the new peace garden and its great to have the cafe at the end of the cafe.
Thank you for your kind words, and mention of some of the facilities we don't often shout about. Thank you for your confidence in our staff and the care they provide. Your mum is a pleasure to support, always having a smile when spoken to, which is reward in itself for us and helps us get through...
Chapel House has been home to our beautiful sister for 2 1/2 years and she has settled into life there very smoothly. She is cared for extreemly well by all the staff and it is obvious how much they genuinely love her. She's treated with dignity + tenderness and knows she is loved. I just want her to feel at home + I feel she does.
Thank you for your kind review. I feel we work really closely with you as family to get things right, and your openness to discussion is refreshing. Your sister is a pleasure to provide care and support to, and yes, we do use the term "love" when we talk about "love care and attention", even if it...
My husband has been a resident in The Chapel House for over fourteen months so far and I have nothing but praise for this nursing home. The staff are extremely caring towards him, as well as offering support to my family and myself, welcoming us at any time. Apart from excellent nursing care, my husband is offered a variety of 'well-being' activities and a lovely new sensory garden to enjoy. Nothing seems to be too much trouble and staff work hard to get to know each resident to ensure their general 'well-being'.
Thank you G for your kind comments. It genuinely is a pleasure supporting your husband, and getting to know you. The occasional smile off him makes my day.
From the point of referral to date, we are so pleased with the care she receives on a daily basis. Communication is excellent and the level of support given to my husband and myself has enabled us to become family members rather than carers and enjoy time with her.
She is always dressed in her own clothes and staff have great attention to detail.
Having worked in social care for over 40 years Chapel House have given us everything I know she needs and deserves and offers the highest standard of care.
Thank you.
Thank you for your kindness. Family view points are so helpful to others seeking care and your insights are invaluable to others. The team strive to always do their very best and we have shared these comments with them. Again we appreciate you taking the time to share this.
During the 17 months, my mum was a resident at Chapel House her care was excellent. Mum had many complex health issues and advanced dementia. We had looked after her in our own home prior to her going into Chapel House but in the end, found it too challenging and we were exhausted.
As a resident at Chapel House, she was treated with care, compassion and dignity. There was always communication from the staff with myself regarding her fluctuating condition and the changes that needed to be implemented eg. medication or to be seen by a doctor. Mum always looked clean and well-dressed. The manager, deputy manager and all staff day and night were friendly, supportive and very caring and I cannot thank them enough for looking after Mum so well in her final days. I will always remember their kindness.
Thank you for your kind words, Mum was a pleasure to care for. A lady who will always be in our thoughts as a very a very determined individual who knew exactly how she wanted to be looked after despite many challenges this always shone through.
My mum has lived at The Chapel House for a few years now. The care she has received has been brilliant. As a family, we can sleep soundly knowing she is being well looked after and look forward to our visits. We’re always greeted with smiley, caring staff who are just as supportive to us as they are to my mum. A real home from home. Every respect for all the staff there who work tirelessly to play a role in mums care that we simply couldn’t. Thank you!
Thank you for your feedback, our team work hard to maintain the standards we would want for our own loved ones. Your feedback is important to us.
The care given to Mum at The Chapel House is outstanding and I could not ask for better. The staff have taken the time to get to know her - not just her medical needs but her as a person, they really are wonderful. The communication lines are always open and whenever I phone, whoever answers knows exactly how she is and how she has spent her time - it means a lot to me to know that she is in such good hands in a community that feels like home.
Thank you for your kind words. We always pride ourselves in knowing each person we care for, understanding that person, working closely with people important to that person such as you to get things right and keeping communication open and frank. Your mum is a pleasure to provide care and support to, your kind words will give the staff a well-deserved boost. Thank you.
After being transferred to Chapel House (nearer to my home), I could breathe a sigh of relief as all the staff are happy, supportive and co-operative. It was a pleasure to be welcomed into the Chapel House home. His last days were supported within an exceptional environment for which my family and I shall always be thankful.
I cannot praise the staff enough at Chapel House. They care for my family member with kindness and dignity. Nothing is too much trouble for any of the staff. They are always smiling and cheerful. My family member is extremely well cared for. It truly is a ‘home’.
Thank you for your kind words, we praise ourselves on our home being as homely as possible, kindness and love is paramount, so it is nice to hear that you believe that too.
The nursing and care staff have been magnificent in settling my husband into the life of the home. During the lockdown, they have provided the family with regular contact and unambiguous details of my husband's fight with Coronavirus. Their empathy has made an overwhelming situation tolerable. Their kindness to the family and my husband has been greatly appreciated.
Thank you Debbie for this review, this period has been challenging for all but it is lovely to hear you have been kept informed and been treated with kindness. We are very proud of all our staff and the compassion and commitment they have shown over these last few weeks.
I have always been impressed with the care Chapel House provides for my mum, but during the present crisis, they have gone above and beyond the call of duty. Well done and thank you to all the staff.
Thank you so much for your feedback, taking the time to tell others about our home is the best advertising possible for us as a care provider.
My mum has been a resident at Chapel house for over 12 months after sadly getting worse with dementia. Since mum arrived, the love and care that has been provided to her by all the staff has been excellent. Sadly my dad also became very unwell last year and the staff were able to accept him as a resident for the last few months of his life, enabling him to be with my mum which was lovely as he had been really struggling without her at home. All the team here are attentive, caring, thoughtful and I feel go beyond expectations to ensure your loved ones are cared for in a professional yet loving manner.
Thank you for providing those looking for care a real sense of what we offer at Chapel House.
My father spent the last ten weeks of his life at the home having been moved from hospital. Straight from the start it was clear that the management, staff and nursing team were extremely professional and caring in their roles. This put my mother's fears quickly at ease. Throughout the ten weeks they supported not only my father but my mother massively too, providing her with meals and verbal support. I cannot find any fault or any constructive criticism to offer. They are a credit to their industry and I thank them with all my heart.
Thank you for your support.
Found this home for my Mum last year. Mum receives good care and attention from all of the staff. I was very pleased to find the home as it shone in comparison to others I visited. Mum settled and has a lovely room within the home.
Talk about general health of my wife a review of risk assessments associated with her and also any new risk assessments that have been carried out. Review of medication. Review of care give to my wife.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Chapel House.
There are no upcoming events for The Chapel House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Chapel House.
Accreditations
There are no accreditations posted yet for The Chapel House.
Meet the Team (1)

I am a registered mental health nurse as well as an Admiral nurse and I am passionate about caring for people living with the symptoms of dementia.
At Chapel House Care we aim to provide the highest standards of care in our homely, family-based homes.
Frequently Asked Questions about The Chapel House
What types of Care is The Chapel House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Chapel House have?
There are 29 Single Rooms.
What are the Facilities & Services at The Chapel House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Chapel House to the centre of Neston?
3.7 mile(s) as the crow flies, distance by road may be significantly further.
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