The Chapel House

Chapel House Lane, Puddington, Neston CH64 5SW
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9.3 21 Reviews
  • The Chapel House, Neston
The Chapel House, in Neston, offers a relaxing environment staffed by experienced care workers, ideal for older people and also for adults diagnosed with dementia.

While providing professional care, the service is also set up to support an active and interesting lifestyle, encouraging hobbies and organising numerous social events and outings.

Needs are regularly assessed so professionals can stay up-to-date with the most appropriate care, while the support team have received specialist training in dementia care and communication skills.
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Care Provided by The Chapel House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1499 – £1599
  • Self-Funded Nursing Dementia Care: £1499 – £1599
  • RESPITE Self-Funded Nursing Dementia Care: £1499 – £1599

Fees accurate for 1st April 2026 due to changes introduced by the government. We may not be able to accept Local Authority funded individuals without a top up

These prices are only a guideline, please contact The Chapel House to find out the exact price for your requirements.

Contact The Chapel House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Chapel House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Keith Ley (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are asked to avoid meal times if possible (unless supporting their loved one is important to them). There are no other visiting times. The home only ask for a courtesy call prior to the visit in case their loved one is engaging in an activity they enjoy, etc

Parking

  • On site parking

The Chapel House Reviews (21)

9.3

The Chapel House has a Review Score of 9.3 (9.320) out of 10, based on 7 reviews in the last 2 years.
Over all time The Chapel House has 21 reviews.

Overall Experience
  • 15
  • 6
  • 0
  • 0
  • 0
Date Published
  • 21
  • 3
  • 6
  • 7
  • 14
Reviewer Connection to The Chapel House
  • 9
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Molly (Wife of Resident) published on 9 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband was discharged from hospital to Chapel House. Since then he has had excellent and sensitive nursing care from all the staff. As a visitor I receive a warm welcome and I have confidence in the care my husband is receiving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.320)

Overview of Review Score

The Review Score of 9.3 (9.320) out of 10 for The Chapel House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.720 for The Chapel House is calculated as follows: ( (59 Excellents x 5) + (23 Goods x 4) ) ÷ 82 Ratings = 4.72
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for The Chapel House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Cathrina Moore

Job Title: Owner Joined: 1995

Chapel House has been an integral part of my family life for over 30 years. The business was started by my parents, both registered mental health nurses.
I am a registered mental health nurse as well as an Admiral nurse and I am passionate about caring for people living with the symptoms of dementia.
At Chapel House Care we aim to provide the highest standards of care in our homely, family-based homes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chapel House to verify any information. View our terms and conditions. The Chapel House has an Enhanced Service - more info.