






Belong households represent a radically different alternative to conventional care homes, and operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.
Belong Macclesfield offers 18 self-contained apartments for...
Care Provided by Belong Macclesfield
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
See key facts and pricing information on our website.
The price(s) shown are provided by the care home. Contact Belong Macclesfield for full pricing details and T&Cs.
Contact Belong Macclesfield to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Belong Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Cheryl Davies(General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Visiting
- Located in Upton Priory, a couple of miles outside the town centre, Belong Macclesfield is ideally located to access the amenities and transport links of the town, while being able to enjoy the beautiful surrounding countryside within minutes. They enjoy outings to local garden centres, parks and canal barge trips.
Parking
- On-site parking available.
Belong Macclesfield Reviews (129)
Belong Macclesfield has a Review Score of 9.7 (9.707) out of 10, based on 30 reviews in the last 2 years.
Over all time Belong Macclesfield has 129 reviews.
Mum has lived in an apartment at Belong since 2023, when Dad went into Oak household. All the staff, from every department: hygiene/cleaning, maintenance, kitchen & bistro, reception, carers, nurses, administrators and management have always been magnificent - every day I'm there (quite often!) I see this family of workers go far beyond the call of duty. Sadly, Dad died soon after moving in. Last month, Mum's sister was over from the States, staying a couple of nights in the Autumn (guest) suite. She had worryingly swollen legs after her long journey - one of the nursing managers checked her over, taking blood pressure etc. and was able to reassure her what to do. More recently, mum's health has deteriorated significantly. After an arts & crafts activity in the Venue, one of the carers found some sketches of Mum's and had them framed. They look wonderful, displayed on Mum's wall - she's absolutely delighted! Thank you from the bottom of my heart.
Thank you so much for taking the time to post this incredible feedback. It is a privilege to have your mum as part of our Belong family and it is crucial to us that we make people's time with us as special and positive as possible. We are very proud of our teams commitment, care and dedication and...
I cannot rate highly enough the love & care that has been shown to my parents during their time at Belong. It truly feels like one big family. The way everyone is treated with respect, dignity and warmth is truly heartwarming. The facilities available are fantastic from the great food in the bistro, the onsite hairdressers and gym. The main reason why I rate this establishment so highly is the wonderful staff they really are the definition of what " Human Kindness" is. Thank you all.
Thank you so much for taking the time to post this wonderful feedback. We aim to maintain high standards at Belong Macclesfield and are delighted that this has been your experience. I will make sure that your kind words are passed to the whole village team.
I can not even begin to express our gratitude to the staff who looked after her during her final few weeks. The care, kindness and compassion they showed to not only her, but also us, her family, is beyond compare.
No question was ever left unanswered or request left unfulfilled, they quite simply went above and beyond every day.
They tried to make the darkest of days as bright as possible and even though my Mum is gone, have continued to show love and support to my Dad who lives there still.
I am happy in the knowledge that they will continue to do this for as long as needed.
If someone asked me what human kindness looked like, I would say they looked like the wonderful care and nursing staff at Belong Macclesfield.
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
She has vascular dementia and is very restless at night, not sleeping well. One of the things I love about Belong is the layout, with the lounge area being directly outside of her room. So if she's up in the night, she can just come and sit in the lounge and have a cup of tea and be cared for. It's so homely, and the staff and residents are like one big family. The staff are also very caring and compassionate towards me. My mother has been ill which has on occasion been upsetting for me, but the staff have been simply wonderful. I would highly recommend this home to anyone, especially those with more advanced dementia.
Thank you very much for taking the time to provide us with this wonderful feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thanks again for choosing Belong Macclesfield; it's a pleasure to have your mum with us.
Please commend the staff in Poplar in Macclesfield, they are excellent. My shoutout goes to Jan and Jess and they go over and above to care for my mum, even in their own time. They are outstanding.
Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Macclesfield and our Poplar team has been a good one. It's a pleasure to have your Mum with us, and I will share your feedback with the entire team.
This is a wonderful place with kind and skilful staff from reception to cleaning staff.
Thank you for his wonderful feedback!! We are thrilled that you are so happy with the services that our team provides. I will be pleased to share your kind words with them all.
From the first day of admission, I have felt welcomed and included by all staff in whatever capacity. I have been impressed by the good relation between staff and residents and among the helpers themselves, which creates a comfortable atmosphere where happy relationships can develop and continue. All my new friends agree - this is where we belong!
Thank you very much for taking the time to provide us with this wonderful feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong Macclesfield team to know that this is appreciated and we are so pleased to have you a part of our Belong family.
From the minute mum had her assement at home we knew she would be in safe hands. Mum moved into Oak House and everyone was incredible with her, taking into account her wishes as MND advanced quicker than expected. Every part of the way was explained to us and what changes to expect and as well as caring for my mum they cared for all family and friends. We couldn't of done it without their love and support. Mum considered Belong as her home and for that we couldn't be more grateful.
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum was so happy and felt so at home at Belong Macclesfield and that the dedication of our village teams made such a difference to her. I will share your touching feedback with them all.
Thankyou to everyone. x its a pleasure to know you all.
Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your Daughter is settled and happy.
Our Mum moved from another care home into Belong a while back now and within a week or so you could visibly seen the improvement in her health and mental state. She is very happy and settled now in the Poplar Household. I mostly visit at the weekends and can say that the staff are very friendly and welcoming and its plain to see that they care about the residents in Poplar, in particular three ladies go the extra mile. Our Mum tries to involve herself in the activities when she can and also uses the Gym/personal training facilities normally once a week which is good for her physically and mentally as well. Keep up the good work.
Thank you for such lovely feedback. We are overjoyed to hear your mum is happy with us and improving and enjoying our services. I will make sure your review is passed on to the village team.
Super people!
Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Macclesfield; we are so delighted to hear this has been your experience.
Belong has been part of our lives for the last 5 years. First with my dad and then my mum who sadly passed away last week. Visiting my mum in Belong has changed my impression of what a care home could be and I wish they were all like this one. Belong feels like a home from home, having a central lounge and dining kitchen allowing the residents to feel part of the daily activities. But the stars of the show are the staff. The staff were like family to my mum, they looked after her but more importantly they loved her. Even when my mums illness got challenging they were always supportive and caring. After my mum passed away they told me how much she had touched their lives but in truth they have touched our lives. Thank-you for being there for my dad, my mum and for us.
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again
They are absolutely wonderful carers and my wife could not be in a nicer or more caring environment. Nothing is too much trouble for them and they are extremely kind and sympathetic towards her. The accommodation is excellent and she has safe access to a wonderful garden that she really enjoys. She could not be in a better place.
Thank you very much for taking the time to provide us with this great feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong Macclesfield team to know that this is appreciated and that your wife is so happy and well cared for.
There are a few small concerns which I feel are relatively minor on the background of such great care : sometimes information is not passed on reliably between team members and some carers attend less to shaving and nail care than others, but now that the sense of a stable team is growing, I'm sure that will improve. Everyone helps me, as a relative, to feel part of the family on the household and Dad is happy! I can't ask for more..
Thank you for taking the time to share this feedback and it is a privilege to be supporting your father in Belong Macclesfield. We have noted your comments and will address these with the team to ensure we continue to make further improvements. Recruitment and the induction of new colleagues is a...
There are occasions when there are two many agency staff on duty. This last week there were two male agency staff on duty with one permanent one. I'm here most afternoons and I notice things .I feel you must have male and female if you find this happens again
Thank you for taking the time to provide this feedback, although we are sorry that on this occasion, our service has not lived up to the high standards we expect. We have welcomed a number of new colleagues to the team recently, and recruitment will remain a high priority until we ensure all vacant...
I only visit Oak Floor as I need to.
All the staff are very polite and helpful in many ways, and care for the people they are looking after.
Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Macclesfield; we are so delighted to hear this has been your experience.
Belong Macclesfield is fantastic, so reassuring to know my parents are safe, supported and cared for by such lovely staff. The garden is a lovely space and the bistro is really welcoming. Thank you for making us always feel welcome.
Thank you very much for taking the time to provide this lovely review. It means a great deal to the team here and we are so pleased to hear that parents are happy at Belong Macclesfield and you feel so welcome when you visit.
My wife is well looked after in a relaxed environment. She has an obsession with babies heaven knows why and recently was taken to see an event with toddlers which apparently she enjoyed. This sort of activity just would not be available at our home. Due to the advanced state of her Alzheimer's she is not motivated to do anything, I feel the staff do a good job in getting her to try different activities. They show great patience and understanding when dealing with her especially during her "loud periods" The daily care reports are useful giving me an insight into her situation. Although anything out of the ordinary such as a fall is phoned to me straight away which is appreciated. Personal care was always a trauma but is well handled quite often she seems to enjoy the interaction. Not always though and the situation is then firmly handled with dignity. She is in fact treated as if a normal person, with affection and humour.
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment and we do our best to understand every customer. It will mean a great deal to the team to read your comments and I will ensure they are shared with everyone. Thanks again.
My mum has been resident at Belong for nearly 4 years. She has been in bed and requiring intensive care for some time now. The care and support from the staff throughout has been amazing. I can visit whenever I want to and she is always clean, well looked after and contented. The style of Belong, with small villages, means really personal care is always available. There are always plenty of staff and they are so kind to my mum and that has really helped us as we have witnessed her dementia worsen. I visit every week so see closely how Belong runs and am always pleased and comforted by how they care for my mum. I am always offered a drink and a chat, nothing is too much trouble and they are all so friendly. I am very glad we chose Belong for mum.
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong Macclesfield and that the dedication of our village teams is valued so highly.
Bistro serves delicious food.Staff are friendly and efficient.
Entertainment staff are fun and activities are varied.
Staff try hard to accommodate residents' interests.
Family and friends are made to feel welcome.
Concerns about the home by families are listened to and acted upon.
Thank you for your positive feedback on the support provided at Belong Macclesfield. We do our best to understand every customer and provide a caring environment where people can thrive and enjoy living in our happy community.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 February 2019Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (0)
- 29 Jul 2026
Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...
- 21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
- 20 Jul 2026
Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...
There are no upcoming events for Belong Macclesfield.
Awards / Recognitions (20)
- 30 Jan 2026Recipient: Belong Ltd
- 30 Jun 2022Recipient: Belong Ltd
- 17 Aug 2021Recipient: Belong Ltd
Meet the Team (6)

Formerly a Support Manager at Belong Macclesfield, Cheryl has over 27 years of experience in a range of care sector roles. Her career with Belong spans over a decade, from when she joined as registered manager of its home care service, Belong at Home, which she helped establish in 2010.
As Support Manager at Belong Macclesfield, Cheryl shared knowledge and ideas with Belong villages in Crewe and Warrington as part of the organisation’s job swap scheme to improve group-wide standards of care, including industry-leading dementia care.
Cheryl’s perspectives on driving standards of care at multiple villages make her ideally qualified to be a General Manager. Her background, including helping to found Belong’s award-winning home care service, also gives her a particular understanding of many customers’ journeys, which often involve deciding to move to a Belong village after requiring domiciliary care.

Helen is passionate about providing the best care to customers. Her career with Belong began after leaving school, nearly 20 years ago, initially with CLS Care Services before moving to Belong's flagship village in Macclesfield when it opened in 2007. Helen worked as a support worker and lead senior support worker, before progressing to the role of Support Manager at Belong Newcastle-under-Lyme in 2020. She has achieved a Level 2 and 3 in Health and Social Care and has recently completed qualifications in Leadership, Health and Social Care. More recently Helen moved back to into the role of Support Manager at Belong Macclesfield.

Nicola joined the Belong team as a Receptionist when Belong Macclesfield first opened in September 2007. She was soon appointed as an Administrator before being promoted to Senior Administrator and later to the Front of front-of-house manager role in 2010.
Nicola started her career in administration at a pharmaceutical company in Hertfordshire, before moving to Macclesfield in the summer of 1992, where she worked as a part-time carer/support worker in the community, for 14 years. She also worked as a self-employed mobile beautician (NVQ level 2 in Beauty and other holistic treatments) in her spare time.
Since working at Belong Nicola has qualified in Business/Administration NVQ Level 3, Team Leader NVQ Level 2 and more recently Advanced Level Apprenticeship Level 3 in Fine Line Management. Nicola also holds a BIIAB Level 2 Personal Licence Holder.
As part of the village management team, Nicola leads the front-of-house teams at Belong Macclesfield including, Reception and Administration, Housekeeping and Laundry, Catering, Salon and Caretaker.

Charlotte has a bachelor’s degree in Adult Nursing, with a background as a registered nurse for the NHS.
Working over two years at Macclesfield Hospital as a Transfer of Care Hub Sister within the discharge team, she brings her broad knowledge of supporting those living with dementia to this role, as well as a strong track record as a mentor.

A dedicated and caring individual, Anna initially joined the Experience Team as a Support Worker before being promoted to the Experience Coordinator role in 2023. Her objective is to promote wellbeing and quality for Belong Macclesfield’s residents, tenants and Experience Day customers through a vibrant and extensive range of events and opportunities.
She plans the village’s bi-monthly ‘What’s On’ programme, with activities reflecting the interests and wishes of our customers. Her role also encompasses building links with stakeholders in the community, including local schools and businesses, churches, music groups and a range of entertainers. This ensures that residents continue to have opportunities to meet new people and enjoy new experiences.

Karen has worked in the care sector for 29 years starting as a Support Worker in a dementia unit. After 2 years Karen took up a position as a Community Support Worker for Social Services, working with vulnerable adults in the community. In 2009 she worked as a Senior for the Reablement team within Social Services assisting vulnerable adults to aim towards independence sourcing care and support when required.
After 21 years with Social Services, Karen joined Belong at Home as a Community Support Worker, quickly rising to Senior, and in 2016 became the Registered Manager for Belong at Home.
Frequently Asked Questions about Belong Macclesfield
What types of Care is Belong Macclesfield registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Belong Macclesfield have?
There are 72 Single Rooms.
What are the Facilities & Services at Belong Macclesfield?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Belong Macclesfield to the centre of Macclesfield?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belong Macclesfield to verify any information. View our terms and conditions. Belong Macclesfield has an Enhanced Service -more info.