Belong Macclesfield, Macclesfield, Cheshire
Belong Macclesfield, Macclesfield, Cheshire
Belong Macclesfield, Macclesfield, Cheshire

Belong Macclesfield, the towns ground-breaking development in Kennedy Avenue, offers a warm welcome to people living in the area and beyond.

Spacious living/dining room with open plan kitchen. Double bedroom apartments. The village is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people. But it also has a reputation as a centre for community activities.

A place where people can drop in, have a coffee, have their hair done in the Salon, discuss the latest news over a meal in the bistro, or join in one of the many activities and events organised by the activity facilitator. There is also a function with a licensed bar and catering available.

Group: Belong Ltd

Person in charge: Caroline Ray (General Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Belong Macclesfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Belong Macclesfield has a Review Score of 8.9 (8.850)

The Review Score of 8.9 (maximum of 10) for Belong Macclesfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Belong Macclesfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.503 for Belong Macclesfield is calculated as follows: ( (93 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 159 Ratings = 4.503

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.347 Points relating to the number of positive Reviews for Belong Macclesfield is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 5 Reviews ÷ 14.4 Target = 0.347

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Belong Macclesfield?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Belong Macclesfield

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

From the outset, it was beyond what I thought would happen. I was dreading getting to explain to my wife she was going to stay for 2 weeks respite but when I mentioned to the management she took over explaining it was going to be a holiday and my wife accepted it.

The two weeks went without any trouble. She was looked after, including her personal needs, in a lovely room. The two weeks went quickly and I feel I now have more of a loving relationship than before the respite.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Tracy Brookes, Marketing Supervisor at Belong Macclesfield responded to this review on 12 Sep 2017:

Thank you for taking the time to submit your lovely review of Belong Macclesfield. It was a privilege to support your wife and we are delighted to hear that she enjoyed her time here with us; it is important to us that we make people's time as special and positive as possible. We will ensure your comments are shared with the staff team at the village.

Carers are always helpful and kind. They take the trouble to find out what is wanted and how things are usually done. They are always interesting to talk to.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Tracy Brookes, Marketing supervisor at Belong Macclesfield responded to this review on 27 Jul 2017:

Thank you for taking the time to provide this positive feedback on the carers at Belong Macclesfield. Our staff do their best to understand every customer and it is a pleasure to chat with residents and their families. Kind regards.

My wife attended Belong Macclesfield firstly for respite care in November 2016 as I cared for my wife at home for nearly 6 years. I was finding day to day care hard some days I needed to re-charge my batteries. All the staff are excellent each and everyone helpful, caring and supportive to my wife's needs. In December 2016 my wife became a resident after another fall when she required a hip operation. I would not hesitate in recommending Belong Macclesfield as a 5-star resort as the care my wife received is exceptional and second to none.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Tracy Brookes, Marketing Supervisor at Belong Macclesfield responded to this review on 23 Mar 2017:

Thank you for taking the time to submit your review of Belong Macclesfield, we really appreciate you taking the time to provide it. Our village teams will be delighted to hear that your wife is settled and happy. We aim to deliver high-quality care to all of our residents and so we are happy to hear that this is your experience. Kind regards.

Mum has been a resident since December 2016, the care she receives is excellent as nothing is too much trouble for the staff who are extremely patient and explain everything slowly and carefully to mum. They all go out of their way to help mum when she becomes confused, the job requires someone with the patience of a saint as it is extremely demanding and tiring, all the girls always put my mother needs first, thank you.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong Macclesfield responded to this review on 03 Apr 2017:

Thank you for taking the time to submit your review of Belong Macclesfield. We are delighted to hear that your mum has settled in and is happy here and that the dedication of our staff teams are making a difference. Kind regards.

My mum was at Belong Macclesfield for 8 years. During that time, her Alzheimers progressed from moderate to advanced, eventually dying of it. In spite of that, she had 8 fabulous years at Belong. She could not have been anywhere better or happier. The environment was lovely, the staff cared for her like she was their own mother. She had company, friends, fun and laughter all the time. Even during her last days at the nursing care she had was first class. I cannot praise Belong enough.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Catherine Bennion, Marketing Administrator at Belong Macclesfield responded to this review on 08 Dec 2016:

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum, and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

I looked at many homes before I found Belong, after which I didn't need to look at any more - this was undoubtedly the best and I have not been disappointed. The care and attention to the individual residents is wonderful - as is the food- all personally made by each 'village' and my mother is always asked if she would like whatever they have prepared, and they discuss an alternative if she doesn't feel like it. It is expensive but money well spent to know my mother is being so well cared for.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield responded to this review on 07 Jun 2016:

Thank you for taking the time to submit a review of Belong Macclesfield. We are glad to hear that you are happy with the service provided.

When mum first moved to Belong 3 years ago we were delighted with it. The location and physical building are good and the household arrangement. Mum has challenging behaviour and the staff attitude to this has at times been poor and lacking in respect, treating her as a naughty child. The behaviour includes unplugging her peg feed and the carpet is consequently stained on a weekly basis. Belong have been unwilling to replace with more suitable flooring. It has been difficult to get regular, good feedback from staff or manager but recently this has improved. Personal care has been variable.

How likely would you be to recommend Belong Macclesfield? Unlikely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield responded to this review on 09 Jun 2016:

Thank you for taking the time to submit your review of Belong Macclesfield. Here at Belong we are always committed to improving our services and customer experience. Your feedback is really valuable and we will ensure this is shared with the village management team.

I moved my friend from another home to Belong Macclesfield to be closer to where I live and also I had visited before. The move took place in November 2015, after 15 months as the other home. Thanks to the staff she has settled in very well. I think the household method of caring is very good with the staff are in constant touch with residents.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield responded to this review on 02 Jun 2016:

Thank you for taking the time to submit a review of Belong Macclesfield. We are pleased to hear that you are happy with the service received.

My Mum has been attending Experience Days at Belong Macclesfield for the last 5 years or so. She has always enjoyed them and has come home happy and laughing! Unfortunately her dementia has got worse over the last 6 months and for her safety, Dad and I, decided it was time for her to move in permanently. As she was familiar with the surroundings and staff, it was a relatively smooth move (far more upsetting for us, than her) and she now has a lovely room with very experienced and kind staff looking after her. We know that she is safe. She still attends the experience days so is kept busy, and I visit whenever I want. Dad gets to visit regularly. He has the bonus of a lovely Sunday roast dinner when he visits her on a Sunday. They go to the Bistro together. All in all, I would definitely recommend this care home to anybody making the difficult decision to move a relative into permanent care.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield responded to this review on 24 May 2016:

Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you are happy with the service you received.

Since my husband moved in permanently we have both been supported and looked after by the staff. The friendly and relaxed atmosphere is just right. The activities every day and attention of the staff keep my husbands mind stimulated. More than ever this is very good. The feeling in each "house" makes it feel like a family but there is always his own room if he needs it or we just want a quiet time together, very good.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Tracy Brookes, Marketing Supervisor at Belong Macclesfield responded to this review on 10 May 2016:

Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you are happy with the service you receive.

A very loving and caring atmosphere which lately has been constrained by staff shortages. The food is not what elderly people need - we could do with a dietician to plan more interesting and digestible meals.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Tracy Brookes, Marketing Supervisor at Belong Macclesfield responded to this review on 10 May 2016:

Thank you for taking the time to submit your review of Belong Macclesfield. Here at Belong we are always committed to improving our services and the customer experience. Your feedback is really valuable and we will ensure this is shared with the village management team.

Excellent care and facilities, staff are caring and well trained. Communication is very good during difficult times. Admin and management are very professional and helpful. Belong has a unique approach to care, which creates a warm and friendly environment.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong Macclesfield responded to this review on 03 May 2016:

Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you are happy with the service you receive.

I have always felt happy with my mum being at Belong. The place is homely, relaxed, you are always made to feel welcome, you never feel that you've come at the wrong time.
The staff are, without exception, always friendly and welcoming - they genuinely care for my mum who, although deep in the throes of dementia, is always well kempt, dressed and most importantly, very happy and contented every time I visit.
I could/would've never imagined anywhere could be so caring, for the elderly as this place.
No-one wants to become old, needy, dependant; bit if this is my fate, one day; I would be happy to enter Belong as a resident.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tracy Brookes, Marketing Supervisor at Belong Macclesfield responded to this review on 03 May 2016:

Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you are happy with the service provided.

The staff are outstanding and the comfort and care second to none. Rooms are all en-suite and immaculately clean. The main lounge and kitchen area is open plan making it possible for residents to move around and join in with as much or as little as they would like. The general feeling of the place is very homely and much like a family environment. Mealtimes take place around a large table but if residents would rather eat in their own rooms or in the café/bistro with visiting family/friends then this is easily accommodated, nothing ever being too much trouble to staff. Daily activities take place upstairs for those who want to join in.

Sadly Mum passed away at the end of January 2016. Several staff members stayed on after their shifts had ended to sit with Mum in her final hours which was very touching and another mark of their dedication and care. We feel extremely grateful and reassured that Mum’s final days were happy and she really couldn’t have been better looked after.

Day Care:-
It was like a breath of fresh air and an enormous relief to speak to the Experience Day Co-ordinator at Belong Macclesfield who understood every aspect of dementia and the challenges it brings and we felt so reassured and confident we had found the right day care provider for Mum. Mum was collected from home daily and taken to Belong Macclesfield where she was kept entertained with many different activities from armchair keep fit and bowling to singing, craft making and gardening. The key being keeping Mum physically and mentally active whilst being sensitive to when she was feeling tired or anxious and dropping it down a gear to suit. We couldn’t have asked for anywhere better and the enthusiasm, understanding and caring nature of the Experience Day staff was outstanding. Mum returned home at the end of each day tired but happy and much less anxious, making it possible for Dad to continue caring for Mum at home for much longer than would have otherwise been possible.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong Macclesfield responded to this review on 22 Mar 2016:

Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you were happy with the service received. Kind regards.

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Awards / Recognitions

March 2013

Care Home Provider Award

Recipient: Belong Ltd

Date: Wednesday 13 Mar 2013

more details

July 2011

Bronze Award

Recipient: Belong Macclesfield

Date: Friday 01 Jul 2011

more details

June 2010

Elderly Accommodation Council

Recipient: Belong Macclesfield

Date: Tuesday 01 Jun 2010

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Belong Macclesfield