Belong Macclesfield

Relative of Graham L - Resident

Mum has lived in an apartment at Belong since 2023, when Dad went into Oak household. All the staff, from every department: hygiene/cleaning, maintenance, kitchen & bistro, reception, carers, nurses, administrators and management have always been magnificent - every day I'm there (quite often!) I see this family of workers go far beyond the call of duty. Sadly, Dad died soon after moving in. Last month, Mum's sister was over from the States, staying a couple of nights in the Autumn (guest) suite. She had worryingly swollen legs after her long journey - one of the nursing managers checked her over, taking blood pressure etc. and was able to reassure her what to do. More recently, mum's health has deteriorated significantly. After an arts & crafts activity in the Venue, one of the carers found some sketches of Mum's and had them framed. They look wonderful, displayed on Mum's wall - she's absolutely delighted! Thank you from the bottom of my heart.

I cannot rate highly enough the love & care that has been shown to my parents during their time at Belong. It truly feels like one big family. The way everyone is treated with respect, dignity and warmth is truly heartwarming. The facilities available are fantastic from the great food in the bistro, the onsite hairdressers and gym. The main reason why I rate this establishment so highly is the wonderful staff they really are the definition of what " Human Kindness" is. Thank you all.

If someone asked me what human kindness looked like, I would say they looked like the wonderful care and nursing staff at Belong Macclesfield.

She has vascular dementia and is very restless at night, not sleeping well. One of the things I love about Belong is the layout, with the lounge area being directly outside of her room. So if she's up in the night, she can just come and sit in the lounge and have a cup of tea and be cared for. It's so homely, and the staff and residents are like one big family. The staff are also very caring and compassionate towards me. My mother has been ill which has on occasion been upsetting for me, but the staff have been simply wonderful. I would highly recommend this home to anyone, especially those with more advanced dementia.

Please commend the staff in Poplar in Macclesfield, they are excellent. My shoutout goes to Jan and Jess and they go over and above to care for my mum, even in their own time. They are outstanding.

This is a wonderful place with kind and skilful staff from reception to cleaning staff.

From the first day of admission, I have felt welcomed and included by all staff in whatever capacity. I have been impressed by the good relation between staff and residents and among the helpers themselves, which creates a comfortable atmosphere where happy relationships can develop and continue. All my new friends agree - this is where we belong!

From the minute mum had her assement at home we knew she would be in safe hands. Mum moved into Oak House and everyone was incredible with her, taking into account her wishes as MND advanced quicker than expected. Every part of the way was explained to us and what changes to expect and as well as caring for my mum they cared for all family and friends. We couldn't of done it without their love and support. Mum considered Belong as her home and for that we couldn't be more grateful.

Thankyou to everyone. x its a pleasure to know you all.

Our Mum moved from another care home into Belong a while back now and within a week or so you could visibly seen the improvement in her health and mental state. She is very happy and settled now in the Poplar Household. I mostly visit at the weekends and can say that the staff are very friendly and welcoming and its plain to see that they care about the residents in Poplar, in particular three ladies go the extra mile. Our Mum tries to involve herself in the activities when she can and also uses the Gym/personal training facilities normally once a week which is good for her physically and mentally as well. Keep up the good work.

Super people!

Belong has been part of our lives for the last 5 years. First with my dad and then my mum who sadly passed away last week. Visiting my mum in Belong has changed my impression of what a care home could be and I wish they were all like this one. Belong feels like a home from home, having a central lounge and dining kitchen allowing the residents to feel part of the daily activities. But the stars of the show are the staff. The staff were like family to my mum, they looked after her but more importantly they loved her. Even when my mums illness got challenging they were always supportive and caring. After my mum passed away they told me how much she had touched their lives but in truth they have touched our lives. Thank-you for being there for my dad, my mum and for us.

They are absolutely wonderful carers and my wife could not be in a nicer or more caring environment. Nothing is too much trouble for them and they are extremely kind and sympathetic towards her. The accommodation is excellent and she has safe access to a wonderful garden that she really enjoys. She could not be in a better place.

There are a few small concerns which I feel are relatively minor on the background of such great care : sometimes information is not passed on reliably between team members and some carers attend less to shaving and nail care than others, but now that the sense of a stable team is growing, I'm sure that will improve. Everyone helps me, as a relative, to feel part of the family on the household and Dad is happy! I can't ask for more..

There are occasions when there are two many agency staff on duty. This last week there were two male agency staff on duty with one permanent one. I'm here most afternoons and I notice things .I feel you must have male and female if you find this happens again

All the staff are very polite and helpful in many ways, and care for the people they are looking after.

Belong Macclesfield is fantastic, so reassuring to know my parents are safe, supported and cared for by such lovely staff. The garden is a lovely space and the bistro is really welcoming. Thank you for making us always feel welcome.

My wife is well looked after in a relaxed environment. She has an obsession with babies heaven knows why and recently was taken to see an event with toddlers which apparently she enjoyed. This sort of activity just would not be available at our home. Due to the advanced state of her Alzheimer's she is not motivated to do anything, I feel the staff do a good job in getting her to try different activities. They show great patience and understanding when dealing with her especially during her "loud periods" The daily care reports are useful giving me an insight into her situation. Although anything out of the ordinary such as a fall is phoned to me straight away which is appreciated. Personal care was always a trauma but is well handled quite often she seems to enjoy the interaction. Not always though and the situation is then firmly handled with dignity. She is in fact treated as if a normal person, with affection and humour.

My mum has been resident at Belong for nearly 4 years. She has been in bed and requiring intensive care for some time now. The care and support from the staff throughout has been amazing. I can visit whenever I want to and she is always clean, well looked after and contented. The style of Belong, with small villages, means really personal care is always available. There are always plenty of staff and they are so kind to my mum and that has really helped us as we have witnessed her dementia worsen. I visit every week so see closely how Belong runs and am always pleased and comforted by how they care for my mum. I am always offered a drink and a chat, nothing is too much trouble and they are all so friendly. I am very glad we chose Belong for mum.