Belong Macclesfield

Kennedy Avenue, Macclesfield SK10 3DE
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9.7 123 Reviews
  • Belong Macclesfield, Macclesfield
Belong Macclesfield offers 18 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. Each Belong village encompasses a vibrant hub for community activities, with facilities that include a licensed bistro, hair salon and exercise studio. The village model is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Belong households represent a radically different alternative to conventional care homes, and operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit us and see for yourself. Call to arrange a personal tour or to request a brochure.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1885 – £2035
  • Self-Funded Residential Dementia Care: £1885 – £2035
  • Self-Funded Nursing Care: £1885 – £2035
  • Self-Funded Nursing Dementia Care: £1885 – £2035
  • RESPITE Self-Funded Residential Care: £1985 – £2135
  • RESPITE Self-Funded Residential Dementia Care: £1985 – £2135
  • RESPITE Self-Funded Nursing Care: £1985 – £2135
  • RESPITE Self-Funded Nursing Dementia Care: £1985 – £2135

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Macclesfield to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Cheryl Davies (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Visiting

  • Located in Upton Priory, a couple of miles outside the town centre, Belong Macclesfield is ideally located to access the amenities and transport links of the town, while being able to enjoy the beautiful surrounding countryside within minutes. They enjoy outings to local garden centres, parks and canal barge trips.

Parking

  • On-site parking available.

Belong Macclesfield Reviews (123)

Total of 123, showing 81-100
9.7

Belong Macclesfield has a Review Score of 9.7 (9.682) out of 10, based on 39 reviews in the last 2 years. Over all time Belong Macclesfield has 123 reviews.

Overall Experience

  • 103
  • 16
  • 4
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Date Published

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Review from Christina P (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend or thank the staff at Belong who cared for my mother. Every single member from reception, to the nurses to her day to day carers to her key worker were brilliant.
I got to meet everyone during her last 2 weeks there. How they looked after her was amazing, but even more so was how
they looked after me as I stayed with her.
They treated me and my mother as if we were family. The care was catered for her needs, which I believe belonged not only her life but quality of life.
I cannot recommend this care home more.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again for choosing Belong Macclesfield.

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Review from Rebecca F (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We transferred my Father from a previous care home last April to Belong Macclesfield, where he spent the final months of his life being cared for at Holly House.
He gradually deteriorated over eleven months, but each step of the way he was cared for and his wishes were never questioned.
The staff
at Holly House also supported us as a family and had time to listen when we were anxious or upset.
It may be a cliche, but Belong Macclesfield are like an extended family. They work extremely hard to support all aspects of care for the elderly no matter the diagnosis and needs.
We put 100% trust in all the staff and they gave my Father and us 100% in return.
It’s been a week since my father’s death and I have no doubt that he was well cared for up until the moment he left Holly House to rest in peace.
The staff at Holly House will always have a special place in our hearts, they continually go above and beyond what is expected.

Reply from Carolyn Ball, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your kind words and I will ensure they are shared with everyone. Thanks again for choosing Belong Macclesfield.

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Review from Victoria H (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother on Cedar Village last Sunday and had a particularly emotional visit. My mother is bed-bound and now is unable to communicate. I was particularly tearful and a very compassionate young man on Cedar showed such empathy and demonstrated such a caring nature. I felt it necessary to inform
Belong. Thank you so much to him - he knows who he is.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from M B (Wife of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is happy to be staying in Belong for 6 days respite. The rooms are light, clean and have everything he needs. The staff are amazing. They are ready to help and are friendly and make him welcome. The management is excellent and very helpful.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for your positive feedback on the support provided at Belong Macclesfield. We are delighted to know that your husband is finding our respite service a valuable way of supporting you both. Thanks again for choosing Belong Macclesfield.

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Review from J C (Husband of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful in all aspects.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We really appreciate you taking the time to provide it and our village staff will be delighted that your wife is settled and happy. Thank you for choosing Belong Macclesfield.

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Review from A H (Husband of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife needed to be placed in residential care at quite short notice, initially for a period of respite and Belong had been recommended to me. The process was quite stressful and I cannot praise the support and understanding given by the staff enough, helping us to get through the challenging transition.
The temporary placement for respite has now turned into a permanent one and my wife, although content, is still coming to terms with the fact she is not returning home. Once again, the support, care and understanding shown by the staff in managing that transition has been wonderful. Previous experience with care homes led to understandable preconceptions, pretty much of all of which have been proven wrong at Belong. With its household structure, it offers a very different environment that promotes a community existence rather than a more insular residential one and this creates a very different, livelier "feel". My thanks to all those who have helped my wife settle in.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. It is a privilege to support you and your wife and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Macclesfield.

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Review from Jane B (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Belong Macclesfield for two years. Over this time her physical and cognitive functions have changed significantly but the staff at Belong have always treated her with utmost kindness and respect. Encouraging her to participate in as many of the activities as possible,
but mindful of her interests and personality. The household structure facilitates personalised care, staff consistency and a more homely atmosphere. I feel happy that my mother is being cared for with skill and dignity in the most appropriate environment for her needs.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. Our staff will be most touched to read this. It is a privilege to care for your mum and we are delighted to hear that your experience of Belong Macclesfield is so positive. Thank you for choosing Belong Macclesfield.

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Review from Gillian S (Friend of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care and support my friend has received whilst in Belong and the food and accommodation are very good. The entertainment is very impressive and there is not a dull moment as the staff provide a homely and welcoming feel to the household and to visitors and residents. There
is also continuity within the home and this is tailored to aspects of her care and I love coming to visit my friend in Holly House.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield, which is valued by all the staff team. We are delighted to hear that you and your friend's experience at Belong Macclesfield has been so positive, and trust it will continue to be so.

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Review from J W (Wife of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband sadly passed away recently after spending the last two years of his life as a resident in Beech House, Belong Macclesfield. He was diagnosed with Alzheimer's/vascular dementia in 2009 and sadly had to enter care in November 2017. My choice of Belong was never regretted. His care during the
last two years has been wonderful, caring, attentive and always given with love and dignity. The team in Beech cared for my husband so well and gave me peace of mind throughout. They were my friends too, often going above and beyond the call of duty. Thank you all.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. Please accept our condolences; it was a privilege to care for your husband and we are pleased to know he was happy during his time here. Thank you for choosing Belong Macclesfield.

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Review from J R (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial settling in of my mother in June 2018 was very upsetting and at the time I thought we could have done with more support. However, over the months we realised why the "settling in" stage is quite low key. The way the staff take care not to disrupt the household when sadly someone passes away
is remarkable. My Mother was so happy at Belong Macclesfield. Sadly it was only for a year. We, as a family, all enjoyed visiting and were really made to feel at home. I can't fault the whole process.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to post this feedback of Belong Macclesfield. Our staff will be most touched to read your kind words. It was a privilege to care for your mother and we are delighted to hear that your experience of Belong Macclesfield was so positive. Thank you for choosing Belong Macclesfield.

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Review from Lynford D (Stepson of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been involved as a family member with the resident of Belong Macclesfield for six years and find the service to be of a very high standard in sometimes very challenging circumstances. The Bistro area is an incredible asset to the care home in bringing inclusion to the residents and the local community.
A
very welcoming staff across all responsibilities levels provide a family atmosphere which is essential to the good teamwork seen at Belong Macclesfield.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit such wonderful feedback of Belong Macclesfield. We aim to maintain high standards at Belong Macclesfield; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team. Thank you for choosing Belong Macclesfield.

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Review from S A (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Belong Macclesfield and in particular Cedar Household, where my mother is staying, are amazing. They are kind, considerate, thoughtful, professional and caring - I could go on! Nothing is too much trouble for them. The whole environment is perfect. I've also been very grateful for the support
I've been given at this difficult time. One of the best homes around!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your fabulous review for Belong Macclesfield. We are overjoyed to hear your mother is happy with us and enjoying our services. I will make sure your kind words are passed to the village team.

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Review from Jill S (Daughter of Resident) published on 11 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting our dad into care was one of the hardest decisions that our family has had to make. The support, warmth and care of the amazing staff and homely environment has helped our dad settle quickly and given us the comfort he’s in the best place with the best available care. The staff don’t just support
our dad, they have become great friends and always do their best for him and also support us too.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit such a kind review of Belong Macclesfield. We are so happy to hear that your dad is enjoying his time here, we aim to make his time with us as comfortable as possible. Thank you for choosing Belong Macclesfield.

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Review from Zoe W (Daughter of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong has a great set up with ‘houses’ containing approx 10 bedrooms with a shared kitchen and living area. The residents eat and spend time together in the houses, so they and the staff become familiar with each other and the house operates more like a loving family home than an institution.
The
staff are exceptionally kind and caring and take considerable care with residents and their families. I can’t speak highly enough of the care and support that they have given to Dad and how they have responded to his changing needs - including end of life care. Outstanding.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. The staff teams work hard to ensure the village is a homely and welcoming environment and so it will mean a great deal to them to know that this is appreciated. Thank you for choosing Belong Macclesfield.

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Review from Jennifer F (Wife of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff in Beech House and the outstanding way in which they have cared for my husband over the past year and more. All of them have gone out of their way to ensure he feels safe and secure and that his personal needs and interests - particularly his long held food
likes and dislikes - are respected and catered for. That each household has its own kitchen, situated adjacent to where many residents choose to sit, means that the familiar sights, sounds and smells associated with food preparation - the mixing and baking of puddings and cakes, peeling and chopping vegetables, making pizzas, cooking and carving the Sunday roast – can be enjoyed close up and on a daily basis. This highly valued ‘home from home’ arrangement, in which all staff take turns to cook, not only allows flexibility around the ‘what’ and ‘when’ of residents’ mealtimes, it also provides the perfect environment for staff and residents to interact in a routine, relaxed and easy manner.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. The staff teams work hard to ensure a warm, friendly, welcoming and homely atmosphere and so we are delighted to hear that this has been your experience. I will ensure your kind words are shared with the team. Thank you for choosing Belong Macclesfield.

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Review from Kathleen V (Wife of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very satisfied with the care my husband is receiving in the Beech House in Belong. I understand the aim is to present a family atmosphere but I believe it puts pressure on the staff who are employed as carers. Too much time is spent preparing and cooking food. That time would be better
spent with residents. I believe someone should be employed to do the vegetable preparations and the baking, leaving the carers to do their job. My concern is that, if a resident needs urgent attention, care is delayed because staff are peeling vegetables or baking cakes. I would appreciate management comments.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are happy to hear that you are overall satisfied with your experience of Belong. I will be in touch shortly to discuss your feedback regarding the staff on Beech House and to discuss this in more detail and try to resolve your concerns. Thank you for choosing Belong Macclesfield.

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Review from Michael G (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A strong recommendation from a colleague led to my initially exploring the Experience Days at Belong Macclesfield for my wife with advancing dementia. The positive experience convinced the family that this care home would fulfil our aspirations for a safe and caring end-of-life home. Then a 5-month
hospitalisation followed in a dementia assessment unit before my wife transferred to Holly House in Belong Macclesfield where her behavioural problems were initially quite challenging. The staff were simply outstanding in their empathy, patience, care and sensitivity, displaying a clear understanding and experience of the care required for such patients.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We aim to be as supportive as possible and to maintain high standards across our community and village services and we are delighted to hear that this has been your experience. I will ensure your kind comments are shared with all members of the team. Thank you for choosing Belong Macclesfield.

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Review from Paul (Day Care) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered the building, on our initial visit, it was clear that the staff were dedicated to giving my Mum the best care possible. Two of the senior managers took time out to sit with my Mum, answer her questions and assure her that they would take good care of her. From that Mum started
attending the Experience Days, initially once a week and then twice a week. The Engagement Day team have been great in helping her, providing company and support. Mum speaks very highly of them, the activities and of course the food and looks forward to each visit.

Reply from Gina Moorjani, Experience Coordinator at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. It is crucial to us that we make people's time with us as special and as positive as possible. It will mean a great deal to the experience days team to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Macclesfield.

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Review from Justin S (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just stayed in the visitor's room (Autumn suite) for 1 week, situated only 5 metres from my mother's front door. It was like staying in her spare room at home. So convenient, so clean and everything provided for me i.e. ensuite, tea and coffee, multi channel tv, a lockable side table drawer for
valuables and on top of it all, great value for money! The staff here could not be friendlier or more helpful. All in all a wonderful stay and I can't wait to visit my mother again in her elegant apartment at Belong Macclesfield.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to review the Autumn Suite at Belong Macclesfield. We aim to maintain high standards and are delighted to hear that this has been your experience; I will share your comments with the team.

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Review from Claire C (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is cared for in the Willow Household at Belong Macclesfield. From her arrival, she has been cared for to the highest degree with dignity, empathy and emotionally. For myself and my sisters, the support has also been amazing. After two previously unpleasant experiences we are so relieved and grateful
to have found Belong Macclesfield. Thank you so much to all the staff involved in caring for our mum.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Willow House at Belong Macclesfield. The staff team will be delighted to know that your mum is settled and happy here and that they have been able to provide support to you as a family; I will ensure your feedback is shared with them. Thank you for choosing Belong Macclesfield.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Belong Macclesfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Belong Macclesfield is calculated as follows: ( (331 Excellents x 5) + (105 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 456 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Macclesfield is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (19)

Meet the Team (6)

Cheryl

Cheryl Davies

Job Title: General Manager

Formerly a Support Manager at Belong Macclesfield, Cheryl has over 27 years of experience in a range of care sector roles. Her career with Belong spans over a decade, from when she joined as registered manager of its home care service, Belong at Home, which she helped establish in 2010.


As Support Manager at Belong Macclesfield, Cheryl shared knowledge and ideas with Belong villages in Crewe and Warrington as part of the organisation’s job swap scheme to improve group-wide standards of care, including industry-leading dementia care.


Cheryl’s perspectives on driving standards of care at multiple villages make her ideally qualified to be a General Manager. Her background, including helping to found Belong’s award-winning home care service, also gives her a particular understanding of many customers’ journeys, which often involve deciding to move to a Belong village after requiring domiciliary care.

Helen

Helen Marsden

Job Title: Support Manager

Helen is passionate about providing the best care to customers. Her career with Belong began after leaving school, nearly 20 years ago, initially with CLS Care Services before moving to Belong's flagship village in Macclesfield when it opened in 2007. Helen worked as a support worker and lead senior support worker, before progressing to the role of Support Manager at Belong Newcastle-under-Lyme in 2020. She has achieved a Level 2 and 3 in Health and Social Care and has recently completed qualifications in Leadership, Health and Social Care. More recently Helen moved back to into the role of Support Manager at Belong Macclesfield.

Nicola

Nicola Head

Job Title: Front of House Manager

Joined: 2010

Nicola joined the Belong team as a Receptionist when Belong Macclesfield first opened in September 2007. She was soon appointed as an Administrator before being promoted to Senior Administrator and later to the Front of front-of-house manager role in 2010.


Nicola started her career in administration at a pharmaceutical company in Hertfordshire, before moving to Macclesfield in the summer of 1992, where she worked as a part-time carer/support worker in the community, for 14 years. She also worked as a self-employed mobile beautician (NVQ level 2 in Beauty and other holistic treatments) in her spare time.


Since working at Belong Nicola has qualified in Business/Administration NVQ Level 3, Team Leader NVQ Level 2 and more recently Advanced Level Apprenticeship Level 3 in Fine Line Management. Nicola also holds a BIIAB Level 2 Personal Licence Holder.


As part of the village management team, Nicola leads the front-of-house teams at Belong Macclesfield including, Reception and Administration, Housekeeping and Laundry, Catering, Salon and Caretaker.

Charlotte

Charlotte Jackson

Job Title: Village Nurse Manager

Charlotte has a bachelor’s degree in Adult Nursing, with a background as a registered nurse for the NHS.


Working over two years at Macclesfield Hospital as a Transfer of Care Hub Sister within the discharge team, she brings her broad knowledge of supporting those living with dementia to this role, as well as a strong track record as a mentor.

Anna

Anna Seaton

Job Title: Experience Coordinator

A dedicated and caring individual, Anna initially joined the Experience Team as a Support Worker before being promoted to the Experience Co-ordinator role in 2023. Her objective is to promote wellbeing and quality for Belong Macclesfield’s residents, tenants and Experience Day customers through a vibrant and extensive range of events and opportunities.


She plans the village’s bi-monthly ‘What’s On’ programme, with activities reflecting the interests and wishes of our customers. Her role also encompasses building links with stakeholders in the community, including local schools and businesses, churches, music groups and a range of entertainers. This ensures that residents continue to have opportunities to meet new people and enjoy new experiences.

Karen

Karen Burgess

Job Title: Belong at Home Area Manager

Karen has worked in the care sector for 29 years starting as a Support Worker in a dementia unit. After 2 years Karen took up a position as a Community Support Worker for Social Services, working with vulnerable adults in the community. In 2009 she worked as a Senior for the Reablement team within Social Services assisting vulnerable adults to aim towards independence sourcing care and support when required.


After 21 years with Social Services, Karen joined Belong at Home as a Community Support Worker, quickly rising to Senior, and in 2016 became the Registered Manager for Belong at Home.

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