Belong Macclesfield

Kennedy Avenue, Macclesfield SK10 3DE
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9.7 123 Reviews
  • Belong Macclesfield, Macclesfield
Belong Macclesfield offers 18 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. Each Belong village encompasses a vibrant hub for community activities, with facilities that include a licensed bistro, hair salon and exercise studio. The village model is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Belong households represent a radically different alternative to conventional care homes, and operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit us and see for yourself. Call to arrange a personal tour or to request a brochure.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1885 – £2035
  • Self-Funded Residential Dementia Care: £1885 – £2035
  • Self-Funded Nursing Care: £1885 – £2035
  • Self-Funded Nursing Dementia Care: £1885 – £2035
  • RESPITE Self-Funded Residential Care: £1985 – £2135
  • RESPITE Self-Funded Residential Dementia Care: £1985 – £2135
  • RESPITE Self-Funded Nursing Care: £1985 – £2135
  • RESPITE Self-Funded Nursing Dementia Care: £1985 – £2135

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Macclesfield to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Cheryl Davies (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Visiting

  • Located in Upton Priory, a couple of miles outside the town centre, Belong Macclesfield is ideally located to access the amenities and transport links of the town, while being able to enjoy the beautiful surrounding countryside within minutes. They enjoy outings to local garden centres, parks and canal barge trips.

Parking

  • On-site parking available.

Belong Macclesfield Reviews (123)

Total of 123, showing 101-120
9.7

Belong Macclesfield has a Review Score of 9.7 (9.682) out of 10, based on 39 reviews in the last 2 years. Over all time Belong Macclesfield has 123 reviews.

Overall Experience

  • 103
  • 16
  • 4
  • 0
  • 0

Date Published

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Review from David S (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care is excellent. The carers are all delightful and work extremely hard. The only things that let the organisation down are staffing shortages at peak times and the extremely poor standard of the food. The menu seems extremely poor and often unsuitable for residents who get very little
exercise.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are happy to hear that you are overall happy with the service provided, however we are sorry that you are not fully satisfied with your experience of Belong Macclesfield. We appreciate feedback from customers and continuously look at ways we can improve. Your comments will be shared with the village management team who will be able to look into the issues raised. Thank you again for sharing your feedback and for choosing Belong Macclesfield.

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Review from Penny A (Daughter of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long search for a suitable Care home for my mother who now has advanced dementia, we are very relieved to have found Belong Macclesfield. The team on Willow household are lovely. Extremely caring and offer great respect and dignity to Mum. Great team spirit and a very friendly relaxed atmosphere.
We feel happy that Mum has settled in well and that she is in a safe caring environment.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are delighted to know that your mum has settled in and is happy on Willow Household. We aim to maintain high standards and the staff team will be delighted to know that this has been your experience. Thank you for choosing Belong Macclesfield.

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Review from Paula S (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have struggled to find a suitable care home for Dad since he first required care in May 2017. Belong has provided the care Dad needs - it is such a relief that he is now cared for so well. Thank you!!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We aim to maintain high standards and are delighted to hear that this has been your experience. I will share your feedback with the village teams. Thank you for choosing Belong Macclesfield.

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Review from J G (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad entered Belong Macclesfield in mid-August 2018. He has been treated with the utmost care and respect throughout that time. He has been referred to specialist services in order to meet his needs. The management of the home have been more than willing to assist with any issues that have arisen and
made us feel very welcome.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are happy to hear that your experience has been so positive and trust that it will continue to be so. Thank you for choosing Belong Macclesfield.

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Review from S D (Wife of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have developed such a good rapport with my husband, and care for him with dignity and respect and good humour!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. The staff teams work hard to ensure a homely and friendly environment and they will be delighted to hear this has been your experience. Thank you for choosing Belong Macclesfield.

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Review from Kath W (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best decision we could have made. Very pleased with the care package we have in place for Mum at Belong Village, Macclesfield.
After introducing her by her attending activity days 1 day a week, we quickly increased to 3 days a week with at home carers collecting and returning her, then an extra in
home visit on a Saturday. Moved into an apartment at Belong, still attends activity days Monday to Friday with at home carers visiting 2 times a day.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. It's fantastic to hear that your mum enjoyed the activities at the village with the support of the Belong at Home team and is now continuing to enjoy these services whilst living in a Belong apartment. Thank you for choosing Belong Macclesfield, it's a pleasure to have your mum living with us.

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Review from James (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very caring and constructive despite challenging conditions.
Support over many years and several old people has been great.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for your positive feedback on the support provided at Belong Macclesfield. The staff work hard to understand every customer and so it will mean a great deal to them to know you are pleased with the service provided.

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Review from E S (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so caring. I am so pleased I have come to live here and so are my family.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear that you are happy at Belong Macclesfield.

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Review from Jackie W (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the team spirit throughout Belong Macclesfield wonderful. The onset of dementia meant moving my mum from her living assisted flat into a residential household. During this extremely difficult and stressful time for us both, every member of staff in every department dedicated a large amount
of time and effort to make the transition as smooth as possible. Their care and attention to mum's changing needs is heartwarming. The support and friendship they constantly offer me has been crucial. We are both treated with so much respect and the relaxed atmosphere makes visiting very sociable and enjoyable. Communication is very efficient and I feel that mum's future is safe. A weight has been lifted from my shoulders, yet I am still involved in decision making.


Since writing the above review, my mum has sadly passed away. However, the end of life care she received from all staff was unbelievably tender, personal and compassionate. The kindness and support offered to me (by all departments, but especially by Willow household care staff) removed so much stress, and I certainly did not feel alone at any stage of the week-long process. My memories of mum's last week will be of us both surrounded by warmth and love. At the end of the day, I couldn't ask for more than that, and will be eternally grateful! Incredibly special staff!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are so touched by your kind words and we are so pleased to hear that we are able to support both you and your mum. The staff team will be thrilled to hear your positive feedback and we will aim to keep our services to such high standards; thanks again.

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Review from Anne A (Daughter of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Belong Macclesfield since June 2017. She has received the most attentive, compassionate and thoughtful care from those around her. She is a highly intelligent and independent woman who would not have chosen to give up her independence but Dementia is a cruel and indiscriminate
illness; her inevitable DOL (Deprivation of Liberty) meant there was no option but to be cared for. This sorry situation has been dealt with in an outstanding manner; my mother has been taken swimming, gone for endless walks, received continual pampering as well as the sort of emotional support normally expected from family.


We regularly go away but feel reassured that in our absence everyone at Belong is behaving like the family she needs. We cannot speak highly enough of the service and have already encouraged our neighbour to change care providers on the strength of Belong’s outstanding care of my mother.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for this lovely review! It is a privilege to have your mother staying with us at Belong Macclesfield. Our staff work really hard to ensure a homely, friendly and supportive environment and the staff teams will be delighted to hear that she is enjoying her stay with us.

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Review from Patricia C (Wife of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always helpful and kind. They take the trouble to find out what is wanted and how things are usually done. They are always interesting to talk to.

Reply from Tracy Brookes, Marketing supervisor at Belong Macclesfield

Thank you for taking the time to provide this positive feedback on the carers at Belong Macclesfield. Our staff do their best to understand every customer and it is a pleasure to chat with residents and their families. Kind regards.

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Review from Gillian W (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since December 2016, the care she receives is excellent as nothing is too much trouble for the staff who are extremely patient and explain everything slowly and carefully to mum. They all go out of their way to help mum when she becomes confused, the job requires someone with
the patience of a saint as it is extremely demanding and tiring, all the girls always put my mother needs first, thank you.

Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are delighted to hear that your mum has settled in and is happy here and that the dedication of our staff teams are making a difference. Kind regards.

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Review from Geoffrey W (Husband of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife attended Belong Macclesfield firstly for respite care in November 2016 as I cared for my wife at home for nearly 6 years. I was finding day to day care hard some days I needed to re-charge my batteries. All the staff are excellent each and everyone helpful, caring and supportive to my wife's
needs. In December 2016 my wife became a resident after another fall when she required a hip operation. I would not hesitate in recommending Belong Macclesfield as a 5-star resort as the care my wife received is exceptional and second to none.

Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield, we really appreciate you taking the time to provide it. Our village teams will be delighted to hear that your wife is settled and happy. We aim to deliver high-quality care to all of our residents and so we are happy to hear that this is your experience. Kind regards.

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Review from Jenny M (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Belong Macclesfield for 8 years. During that time, her Alzheimers progressed from moderate to advanced, eventually dying of it. In spite of that, she had 8 fabulous years at Belong. She could not have been anywhere better or happier. The environment was lovely, the staff cared for her
like she was their own mother. She had company, friends, fun and laughter all the time. Even during her last days at the nursing care she had was first class. I cannot praise Belong enough.

Reply from Catherine Bennion, Marketing Administrator at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum, and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Peter N (Son of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When mum first moved to Belong 3 years ago we were delighted with it. The location and physical building are good and the household arrangement. Mum has challenging behaviour and the staff attitude to this has at times been poor and lacking in respect, treating her as a naughty child. The behaviour
includes unplugging her peg feed and the carpet is consequently stained on a weekly basis. Belong have been unwilling to replace with more suitable flooring. It has been difficult to get regular, good feedback from staff or manager but recently this has improved. Personal care has been variable.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. Here at Belong we are always committed to improving our services and customer experience. Your feedback is really valuable and we will ensure this is shared with the village management team.

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Review from M M (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at many homes before I found Belong, after which I didn't need to look at any more - this was undoubtedly the best and I have not been disappointed. The care and attention to the individual residents is wonderful - as is the food- all personally made by each 'village' and my mother is always
asked if she would like whatever they have prepared, and they discuss an alternative if she doesn't feel like it. It is expensive but money well spent to know my mother is being so well cared for.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield

Thank you for taking the time to submit a review of Belong Macclesfield. We are glad to hear that you are happy with the service provided.

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Review from Brian R (Friend of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved my friend from another home to Belong Macclesfield to be closer to where I live and also I had visited before. The move took place in November 2015, after 15 months as the other home. Thanks to the staff she has settled in very well. I think the household method of caring is very good with the
staff are in constant touch with residents.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield

Thank you for taking the time to submit a review of Belong Macclesfield. We are pleased to hear that you are happy with the service received.

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Review from Alison L (Daughter of Resident) published on 24 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been attending Experience Days at Belong Macclesfield for the last 5 years or so. She has always enjoyed them and has come home happy and laughing! Unfortunately her dementia has got worse over the last 6 months and for her safety, Dad and I, decided it was time for her to move in permanently.
As she was familiar with the surroundings and staff, it was a relatively smooth move (far more upsetting for us, than her) and she now has a lovely room with very experienced and kind staff looking after her. We know that she is safe. She still attends the experience days so is kept busy, and I visit whenever I want. Dad gets to visit regularly. He has the bonus of a lovely Sunday roast dinner when he visits her on a Sunday. They go to the Bistro together. All in all, I would definitely recommend this care home to anybody making the difficult decision to move a relative into permanent care.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you are happy with the service you received.

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Review from Pauline W (Wife of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband moved in permanently we have both been supported and looked after by the staff. The friendly and relaxed atmosphere is just right. The activities every day and attention of the staff keep my husbands mind stimulated. More than ever this is very good. The feeling in each "house" makes
it feel like a family but there is always his own room if he needs it or we just want a quiet time together, very good.

Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you are happy with the service you receive.

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Review from Barbara S (Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very loving and caring atmosphere which lately has been constrained by staff shortages. The food is not what elderly people need - we could do with a dietician to plan more interesting and digestible meals.

Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. Here at Belong we are always committed to improving our services and the customer experience. Your feedback is really valuable and we will ensure this is shared with the village management team.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Belong Macclesfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Belong Macclesfield is calculated as follows: ( (331 Excellents x 5) + (105 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 456 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Macclesfield is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (19)

Meet the Team (6)

Cheryl

Cheryl Davies

Job Title: General Manager

Formerly a Support Manager at Belong Macclesfield, Cheryl has over 27 years of experience in a range of care sector roles. Her career with Belong spans over a decade, from when she joined as registered manager of its home care service, Belong at Home, which she helped establish in 2010.


As Support Manager at Belong Macclesfield, Cheryl shared knowledge and ideas with Belong villages in Crewe and Warrington as part of the organisation’s job swap scheme to improve group-wide standards of care, including industry-leading dementia care.


Cheryl’s perspectives on driving standards of care at multiple villages make her ideally qualified to be a General Manager. Her background, including helping to found Belong’s award-winning home care service, also gives her a particular understanding of many customers’ journeys, which often involve deciding to move to a Belong village after requiring domiciliary care.

Helen

Helen Marsden

Job Title: Support Manager

Helen is passionate about providing the best care to customers. Her career with Belong began after leaving school, nearly 20 years ago, initially with CLS Care Services before moving to Belong's flagship village in Macclesfield when it opened in 2007. Helen worked as a support worker and lead senior support worker, before progressing to the role of Support Manager at Belong Newcastle-under-Lyme in 2020. She has achieved a Level 2 and 3 in Health and Social Care and has recently completed qualifications in Leadership, Health and Social Care. More recently Helen moved back to into the role of Support Manager at Belong Macclesfield.

Nicola

Nicola Head

Job Title: Front of House Manager

Joined: 2010

Nicola joined the Belong team as a Receptionist when Belong Macclesfield first opened in September 2007. She was soon appointed as an Administrator before being promoted to Senior Administrator and later to the Front of front-of-house manager role in 2010.


Nicola started her career in administration at a pharmaceutical company in Hertfordshire, before moving to Macclesfield in the summer of 1992, where she worked as a part-time carer/support worker in the community, for 14 years. She also worked as a self-employed mobile beautician (NVQ level 2 in Beauty and other holistic treatments) in her spare time.


Since working at Belong Nicola has qualified in Business/Administration NVQ Level 3, Team Leader NVQ Level 2 and more recently Advanced Level Apprenticeship Level 3 in Fine Line Management. Nicola also holds a BIIAB Level 2 Personal Licence Holder.


As part of the village management team, Nicola leads the front-of-house teams at Belong Macclesfield including, Reception and Administration, Housekeeping and Laundry, Catering, Salon and Caretaker.

Charlotte

Charlotte Jackson

Job Title: Village Nurse Manager

Charlotte has a bachelor’s degree in Adult Nursing, with a background as a registered nurse for the NHS.


Working over two years at Macclesfield Hospital as a Transfer of Care Hub Sister within the discharge team, she brings her broad knowledge of supporting those living with dementia to this role, as well as a strong track record as a mentor.

Anna

Anna Seaton

Job Title: Experience Coordinator

A dedicated and caring individual, Anna initially joined the Experience Team as a Support Worker before being promoted to the Experience Co-ordinator role in 2023. Her objective is to promote wellbeing and quality for Belong Macclesfield’s residents, tenants and Experience Day customers through a vibrant and extensive range of events and opportunities.


She plans the village’s bi-monthly ‘What’s On’ programme, with activities reflecting the interests and wishes of our customers. Her role also encompasses building links with stakeholders in the community, including local schools and businesses, churches, music groups and a range of entertainers. This ensures that residents continue to have opportunities to meet new people and enjoy new experiences.

Karen

Karen Burgess

Job Title: Belong at Home Area Manager

Karen has worked in the care sector for 29 years starting as a Support Worker in a dementia unit. After 2 years Karen took up a position as a Community Support Worker for Social Services, working with vulnerable adults in the community. In 2009 she worked as a Senior for the Reablement team within Social Services assisting vulnerable adults to aim towards independence sourcing care and support when required.


After 21 years with Social Services, Karen joined Belong at Home as a Community Support Worker, quickly rising to Senior, and in 2016 became the Registered Manager for Belong at Home.

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