Belong Macclesfield

Kennedy Avenue, Macclesfield SK10 3DE
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9.7 123 Reviews
  • Belong Macclesfield, Macclesfield
Belong Macclesfield offers 18 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. Each Belong village encompasses a vibrant hub for community activities, with facilities that include a licensed bistro, hair salon and exercise studio. The village model is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Belong households represent a radically different alternative to conventional care homes, and operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit us and see for yourself. Call to arrange a personal tour or to request a brochure.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1885 – £2035
  • Self-Funded Residential Dementia Care: £1885 – £2035
  • Self-Funded Nursing Care: £1885 – £2035
  • Self-Funded Nursing Dementia Care: £1885 – £2035
  • RESPITE Self-Funded Residential Care: £1985 – £2135
  • RESPITE Self-Funded Residential Dementia Care: £1985 – £2135
  • RESPITE Self-Funded Nursing Care: £1985 – £2135
  • RESPITE Self-Funded Nursing Dementia Care: £1985 – £2135

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Macclesfield to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Cheryl Davies (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Visiting

  • Located in Upton Priory, a couple of miles outside the town centre, Belong Macclesfield is ideally located to access the amenities and transport links of the town, while being able to enjoy the beautiful surrounding countryside within minutes. They enjoy outings to local garden centres, parks and canal barge trips.

Parking

  • On-site parking available.

Belong Macclesfield Reviews (123)

Total of 123, showing 21-40
9.7

Belong Macclesfield has a Review Score of 9.7 (9.682) out of 10, based on 39 reviews in the last 2 years. Over all time Belong Macclesfield has 123 reviews.

Overall Experience

  • 103
  • 16
  • 4
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Date Published

123
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Review from Paula K (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong Macclesfield has been my mum's home for the last four years.
Throughout all this time, the staff and management have continually exceeded expectations, showing such kindness, care and empathy to both Mum and our family.
They make my mum feel special and deeply loved. Everyone stops to talk
to her and they somehow know the right words to use - whether to make her laugh or to just lift up her spirits when needed. We are so grateful to each and every person, regardless of job title, who strives to do their very best, day in and day out.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this review. It means a great deal to the team here and we are so pleased to hear your mum is so very happy at Belong Macclesfield. Our team will be thrilled to hear that the love and care they give is making such a difference.

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Review from Chris C (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Belong for five months and had home services before that. The staff in her house have been and are amazing. They do not just "offer support services" to my mum but they care about her, her happiness and comfort. I feel that Mum is living with extended family who have, in turn,
become part of my family. I cannot think of anywhere else that I would want Mum to be. Well done to everyone.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your mum feels happy and embraced by our Belong family.

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Review from Michael M (Son of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for nearly three years and we have got a lot of respect for all the staff and carers on her support, her welfare is well catered for.
Some of the internal amenities could do with a little TLC, can not give examples as it's an overall impression.
To conclude, perfectly satisfied
with all aspects.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for leaving such a kind review of Belong Macclesfield. We are so happy to hear that your mum is enjoying her time here and that you are happy with her care; I will share with the entire team.

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Review from Angela S (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Belong Macclesfield for 10 months. It was a massive adjustment for her and for us but throughout it all, the Belong staff, care staff, nursing staff, managers and also reception staff, activities staff, catering staff and others. They have all been amazing. We have never doubted their
focus and commitment to Mum's health and happiness. Nothing has been too much trouble. Any concerns we have had have been responded to promptly and compassionately informed of all issues pertaining to Mum's care. It feels like a genuine partnership between family and staff, even to the point of feeling like Mum is staying with extended family. Well done Belong! You set a high standard and I feel privileged that Mum lives with you. Thank you.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong Macclesfield and that the dedication and commitment of our village teams are making such a difference to you both. It's a pleasure to have your mum as part of our Belong family.

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Review from David R (Husband of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Belong Macclesfield for just over 2 years. She has dementia and suffered a major stroke just prior to entering Belong. I have, sadly, much experience with other care homes with other relatives in the past and can honestly say that none has offered such care as Belong. The staff are
consistently caring, helpful, and friendly and I know that my wife will be safe in their care.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you so much for your positive feedback on the support provided at Belong Macclesfield. We are delighted to hear you feel confident that your wife is receiving the care and attention that she needs. I will convey your kind feedback to all of our village team.

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Review from Peter S (Friend of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who I dealt with are very pleasant and helpful.
Everywhere looks clean and well-decorated. It's nice to go down to the bistro for coffee and its different surroundings.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are so touched by your kind words, and will aim to keep our services to such high standards.

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Review from K A (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a very good experience of working closely with Mim's carers so that we deal with anything that crops up, i.e. 'partnership'!
Clearly, I am not there at eating times but one thing she does enjoy is a shepherd's pie - may sound trivial but I hope it's on the menu, i.e. tasty and easy to eat with
a fork. Fruit and custard is another favourite!

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong has been a good one. Thanks again for choosing Belong Macclesfield; it's a pleasure to have your mum with us.

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Review from C F (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring environment. Helpful staff and a positive atmosphere. Cafe in the foyer is a large bonus and the food is good. Highly recommend, we would not want to be anywhere else.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Macclesfield; we are so delighted to hear this has been your experience.

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Review from Elizabeth M (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were residents in Oak House and I have spent many long days and nights there. The kindness that I observed from every single employee was continuous and beyond exceptional. I always left Belong feeling so incredibly thankful that my parents were there where they were taken care of with an
abundance of love and warmth. Of course, I felt guilty for living so far away but I can honestly say that I think they were happier there than they would have been in any of my siblings or my home. They felt Belong was their home. My parents would not mince words or give praise if it was not due and I never once heard them complain. In fact, my dad would proudly whisper in my ear, “Isn’t it nice here?” They were always treated with the utmost respect and their dignity was maintained throughout.
I cannot adequately thank all the staff in Oak House, the nurses, the receptionists and any other staff involved who gave care to my parents. You make a difference. You are the best!

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are so touched by your kind words, and are delighted to hear that your parents had such a lovely experience with us. I will make sure your review is passed on to the entire village team.

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Review from S G (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father were in Belong for the last two years. If there were another 10 stars available then Belong Macclesfield would get them. Staff are personable, well trained and extremely kind to all. My parents were treated as family members in the home and thus were so happy there and swiftly settled.
It was home from home for them. The rooms are spacious and well laid out. The housekeeping/kitchen dining set-up is wonderfully practical and resident friendly too. Nothing is too much trouble. Having experienced previous homes, this was just a different level which was so reassuring. Systems for medication and doctor's visits are excellent allowing for swift reviews or changes to care. The care we also got as relatives was also very supportive and responsive. The cafe set-up is also great and allows for an easy change of scene without having to go far. Thank you Belong for looking after our parents so well, you’ve been wonderful and we really appreciate it.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Macclesfield and our team work hard to create a friendly, homely and welcoming environment; we are so delighted to hear this has been your experience and that your parents have been so happy with us. I will make sure your kind words are passed to the village team.

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Review from M B (Wife of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good transition from home, thanks to admin staff and staff in Cedar House. Particularly impressed by staff in Cedar House; kind, patient and proactive. Excellent attitude to residents and visitors. Same applies in the Bistro. Ample opportunities for residents to snack between meals; a bowl of fresh
fruit would be a nice addition if feasible.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for your positive feedback on the support provided at Belong Macclesfield. We are delighted to hear your husband has settled in with us and that you are happy with our excellent care and attitude to residents and visitors. Thank you for choosing Belong Macclesfield.

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Review from Roslyn S (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum broke her hip in October 2023, since then household care staff in Oak have put in place a care plan of emotional and physical reassurance for both Mum and me. Hip op was cancelled due to complexity and so Mum has had to manage with a raised shoe. Through the care and support of staff in the household,
Mum is beginning to walk with the aid of a walking frame. Two care staff to assist presently but hopefully, now Mum is strong, they will soon reduce to one staff member. Fitness training support from Belong Macclesfield, two times per week, is most welcome and helping Mum's progress.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for such lovely feedback. We are delighted to hear your mum is happy with us and enjoying our care plan and exercise services. I will make sure your review is passed on to the village teams. Thank you for choosing Belong Macclesfield.

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Review from Mark H (Son-in-law of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been receiving dementia nursing care at Belong Macclesfield for just over twelve months. The facilities and the household set up for residents is fantastic and not something I have seen at other care homes that I visited before choosing Belong. In addition, the care provided by
all staff is unparalleled with staff providing excellent personal care and generating a warm, loving, environment for all residents within each household.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your mother-in-law is settled and happy. We are particularly delighted that you are finding that the care provided by all of the team is unparalleled. Thank you for choosing Belong Macclesfield.

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Review from Dawn H (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Witnessing the decline through Alzheimer's of such a loving and loved woman, our magical mom and the love of our dad's life, has been indescribable and a real struggle. When my sister, our untiring girl-on-the-ground advocate, managed to secure a place in Willow House 16 months ago or so, we were so
relieved. I live on the other side of the world, which limits the frequency and length of my visits, but through family descriptions, videos, pictures and my own visits I've experienced the warmth, specialist care and humour of all at Belong. They've helped us navigate the emotions and practicalities of this awful disease; Mom and our whole family are so respected and valued by the Belong family. We pinch ourselves that this kind of support is even possible and no words can thank everyone enough for what they do and how they do it. They turn up every day, helping our wonderful mom retain dignity in her dimming twilight and we feel her caring angels really do love her.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our team will be delighted to hear that they are making a difference to your mum's care and that she is a part of our Belong family. We are so happy to know that you are reassured by the care and warmth that she is shown. We would like to thank you on behalf of Belong Macclesfield.

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Review from Nicholas B (Brother-in-law of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A family member is a resident of Willow for dementia care. The staff go above and beyond in relation to their care. Their genuine interest and concern for the welfare of residents in their care shines through. They offer constant reassurance and support to not only the residents but also the family
and friends of each resident. The overall quality of care is excellent. Whilst the building and facilities provided are very good, it is the quality of care provided by the staff that makes this home so good. They provide the optimum quality of life for their residents. Well done and thank you for caring.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It is a privilege to care for your family member and we are delighted to hear that your experience of Belong Macclesfield is so positive. Thank you for choosing Belong.

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Review from Tina H (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wonderful Mum had been really struggling with advancing Alzheimer's at a previous residential dementia care home. Unable to cope anymore we were given no option but to move her. Belong has a particular brand of dementia care, it's pretty unique having viewed 15 dementia care homes. When Mum was
offered a place at Belong I cried, the relief was immense.
We remain very grateful and thankful every day that our Mum is being cared for at Belong. Remarkably the previous aggression and acute emotional instability displayed greatly improved within months, due without question to the highly trained staff in dementia care. It's wonderful to know she feels very safe, loved and secure. I wonder how it can be that one care home can employ so many wonderful people who genuinely provide care and love every day in the way they do. Mum has been part of the Willow House family at Belong for 16 months, enjoying the social interaction and activities with lots of smiles and laughs along the way too.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. We are delighted that she feels safe, loved and secure. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Kim B (Sister of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness my wonderful niece found this care home for my sister who has dementia. The hardest decision she has ever had to make. The home is excellent. The staff genuinely care about their residents. The facilities are amazing. Most importantly we know that she is safe. Thank you.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this lovely feedback. Our team will be most touched to read this. It is a privilege to care for your sister and we are delighted to hear that your experience of Belong Macclesfield is so positive and that you are happy that she is safe. Thank you for choosing Belong Macclesfield.

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Review from Margaret S (Wife of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Still waiting for chair raisers and cushion raisers in Beech.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for the feedback. We are sorry to hear that you are having issues at Belong Macclesfield. We will pass this on to the management team, who will raise this with you directly.

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Review from Christine D (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently passed away and cannot fault all staff of Belong Care Home during my mum's last few weeks, not just the staff on Oak but the whole building, from the caretakers to bistro staff. I cannot praise them enough. Especially my mum's last day with you, the staff on Oak not only watched
over my mum but they took care of my daughter while she sat with Mum (as I could not get there in time).
So a huge thank you to you all from the bottom of my heart and family as a whole.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here and that you cannot praise our team enough. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.

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Review from R R (Friend of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been trained and worked in care for the past 26 years and I really can't praise Belong and all the staff enough. From the moving her in stage and still now two years down the line, they have been accommodating, warm, flexible and always attentive. It is always lovely to visit, to see the staff
who always try to accommodate every eventuality. Who always make me feel welcome. I have great peace of mind knowing that my loved one is safe and so well cared for.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your friend is happy at Belong Macclesfield and that the dedication of our village teams is making a difference. We are delighted that you have great peace of mind knowing that your friend is safe and well cared for.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Belong Macclesfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Belong Macclesfield is calculated as follows: ( (331 Excellents x 5) + (105 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 456 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Macclesfield is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (19)

Meet the Team (6)

Cheryl

Cheryl Davies

Job Title: General Manager

Formerly a Support Manager at Belong Macclesfield, Cheryl has over 27 years of experience in a range of care sector roles. Her career with Belong spans over a decade, from when she joined as registered manager of its home care service, Belong at Home, which she helped establish in 2010.


As Support Manager at Belong Macclesfield, Cheryl shared knowledge and ideas with Belong villages in Crewe and Warrington as part of the organisation’s job swap scheme to improve group-wide standards of care, including industry-leading dementia care.


Cheryl’s perspectives on driving standards of care at multiple villages make her ideally qualified to be a General Manager. Her background, including helping to found Belong’s award-winning home care service, also gives her a particular understanding of many customers’ journeys, which often involve deciding to move to a Belong village after requiring domiciliary care.

Helen

Helen Marsden

Job Title: Support Manager

Helen is passionate about providing the best care to customers. Her career with Belong began after leaving school, nearly 20 years ago, initially with CLS Care Services before moving to Belong's flagship village in Macclesfield when it opened in 2007. Helen worked as a support worker and lead senior support worker, before progressing to the role of Support Manager at Belong Newcastle-under-Lyme in 2020. She has achieved a Level 2 and 3 in Health and Social Care and has recently completed qualifications in Leadership, Health and Social Care. More recently Helen moved back to into the role of Support Manager at Belong Macclesfield.

Nicola

Nicola Head

Job Title: Front of House Manager

Joined: 2010

Nicola joined the Belong team as a Receptionist when Belong Macclesfield first opened in September 2007. She was soon appointed as an Administrator before being promoted to Senior Administrator and later to the Front of front-of-house manager role in 2010.


Nicola started her career in administration at a pharmaceutical company in Hertfordshire, before moving to Macclesfield in the summer of 1992, where she worked as a part-time carer/support worker in the community, for 14 years. She also worked as a self-employed mobile beautician (NVQ level 2 in Beauty and other holistic treatments) in her spare time.


Since working at Belong Nicola has qualified in Business/Administration NVQ Level 3, Team Leader NVQ Level 2 and more recently Advanced Level Apprenticeship Level 3 in Fine Line Management. Nicola also holds a BIIAB Level 2 Personal Licence Holder.


As part of the village management team, Nicola leads the front-of-house teams at Belong Macclesfield including, Reception and Administration, Housekeeping and Laundry, Catering, Salon and Caretaker.

Charlotte

Charlotte Jackson

Job Title: Village Nurse Manager

Charlotte has a bachelor’s degree in Adult Nursing, with a background as a registered nurse for the NHS.


Working over two years at Macclesfield Hospital as a Transfer of Care Hub Sister within the discharge team, she brings her broad knowledge of supporting those living with dementia to this role, as well as a strong track record as a mentor.

Anna

Anna Seaton

Job Title: Experience Coordinator

A dedicated and caring individual, Anna initially joined the Experience Team as a Support Worker before being promoted to the Experience Co-ordinator role in 2023. Her objective is to promote wellbeing and quality for Belong Macclesfield’s residents, tenants and Experience Day customers through a vibrant and extensive range of events and opportunities.


She plans the village’s bi-monthly ‘What’s On’ programme, with activities reflecting the interests and wishes of our customers. Her role also encompasses building links with stakeholders in the community, including local schools and businesses, churches, music groups and a range of entertainers. This ensures that residents continue to have opportunities to meet new people and enjoy new experiences.

Karen

Karen Burgess

Job Title: Belong at Home Area Manager

Karen has worked in the care sector for 29 years starting as a Support Worker in a dementia unit. After 2 years Karen took up a position as a Community Support Worker for Social Services, working with vulnerable adults in the community. In 2009 she worked as a Senior for the Reablement team within Social Services assisting vulnerable adults to aim towards independence sourcing care and support when required.


After 21 years with Social Services, Karen joined Belong at Home as a Community Support Worker, quickly rising to Senior, and in 2016 became the Registered Manager for Belong at Home.

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