






The Willows is a purpose-built, single-storey care home situated in Blacon (a residential area of Chester) and provides care to frail older people and those living with dementia. The historical city of Chester and beautiful Welsh countryside are close by and can be appreciated on day trips.
The service is wholly focused on delivering a person-centred approach to caring for people, with an emphasis on dignity, choice and independence. The service...
Care Provided by The Willows
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Willows for full pricing details and T&Cs.
Contact The Willows to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- N Hussain
- Private Owned
Person in charge
- Fay Taylor (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1992
- Number of floors: 1
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (4)
Visiting
- People move into the Willows as their permanent home and it is promoted as such to residents and their family & friends. Accordingly, visits are welcome at anytime (the home does however requests that visits at meal times and late evening are avoided wherever possible) and visitors are welcome to use the quiet lounge or join in with the residents in any of the organised activities.
Parking
- There is sufficient on-site parking but, should all spaces be taken, street parking immediately off the premises is possible.
The Willows Reviews (25)
The Willows has a Review Score of 9.0 (8.961) out of 10, based on 9 reviews in the last 2 years.
Over all time The Willows has 25 reviews.
My mum has been in the Willow's for nearly a year now. She could not be better looked after. All the staff do an amazing job. Plenty of activities are arranged throughout the week. Wide selection of food is provided. The Willows is clean and safe. Well done The Willows.
Both my parents came to stay at Willows in December 2025, my father with Parkinsons and early onset dementia and my mum with advanced dementia. The nursing staff are knowledgeable, always available to discuss any concerns or requests and treat my parents with great respect. Care staff are always available, very attentive and caring - nothing is too much trouble and everyone is happy to help and talk. Recent refurbishment and change of management has made an obvious impact on the home as everywhere is clean, bright and welcoming. There are numerous lounges & outdoor courtyards for residents to relax or take part in daily activities with ongoing refurbishment which will improve facilities even more. The activities staff work incredibly hard to make sure there are always activities happening for all residents that want to take part. Activities recently include, singer visits, dog visits, painting, gardening, games, bingo, community outings, crafting (to name a few).
Our nursing, care and activities teams work incredibly...
The Care Home Manager, Faye, is an experienced professional who is approachable & works tirelessly with families & clinicians to provide the best possible care.
The home allows visitors at any times which demonstrates how open & transparent they are with their care.
Your comments about the home manager will mean a great deal to her. She is incredibly committed to working closely with...
Thank you.
Thank you for your kind words. We are delighted to hear you and your wife feel so well treated. Knowing that our staff are pleasant and caring means a great deal to us. We're also pleased that you enjoy the small touches, like a cup of tea and coffee during your visits. its important to us that everyone feels welcome and comfortable. Thank you again for your lovely feedback.
The Willows Nursing Home is absolutely fantastic. All the staff are amazing and all work extremely hard. It is such a lovely happy and friendly place. The staff make every resident feel special and very well cared for. Faye the Manager is lovely and always has time for you. The whole place is lovely and clean and the food and choices are great. They offer great activities and encourage all residents to participate. They even allow the residents family members to join in. We love the bingo on a Friday and is always good fun. Karen who organises the activities, with the help of her colleagues, is amazing, she is so funny and does a brilliant job. We have attended the garden party in the summer with bbq, raffle and live music. Halloween party, fancy dress. Christmas activities. Always have something going on. If your looking place your loved ones in a care home then look no further, i would 100% recommend the Willows. Thank you team for all your hard work and patience.
Thank you for your kind feedback. We're delighted to hear that you've had such a positive experience and that you find the staff amazing and hardworking. Its great to know you've enjoyed the range of activities and events, from weekly bingo to our BBQs and summer fairs, we enjoy making sure there's...
In the time my relative has been in The Willows thier overall health picture, social interaction and well being have improved. During visits I find staff always pleasant and patient with my questions. My relative and thier room always look clean tidy and well looked after..
Thank you so much for taking the time to leave this lovely review. We're really pleased to hear that your relatives health has improved during their time at Willows. Our team works hard to provide a caring , welcoming environment, so its great to know you find our staff pleasant and that the rooms are clean and tidy. Your feedback means a lot to us, we really do appreciate it.
The Willows meets the basic needs of my relative, there could be a lot of improvement. Whilst his clothes are laundered, personal hygiene is not paid enough attention to, showering, teeth brushing and shaving. Care staff do not ensure these are done on a regular basis. A light menu was suggested for most mealtimes, this has not always been adhered to, resulting in a lot of food waste. Time residents spend alone in their rooms, activities could be encouraged for interaction. In the event of their being a problem, staff do not use their initiative to remedy this. Result is a complaint, particularly if it's a health and safety issue.
Thank you for taking the time to share your feedback. We're pleased to hear that your relatives basic needs are being met, but we're sorry to learn about the areas where you feel improvements are needed. We take concerns around personal hygiene , clothing, meals and activities very seriously and this feedback has been shared with the management team.
Amazing, it was never going to be easy putting a parent into permanent care, however the staff at the Willows are fantastic they are caring and compassionate. The manager always has time for you and will answer any questions or queries. The home itself has a lovely atmosphere and my Dad is very settled. The food is freshly made on the premises and always a good choice, all the staff are patient and kind not just to the residents but to us too, it has taken a big weight off the family knowing he is well looked after. The ladies in the laundry are fab they always make sure everything is clean and returned to the correct resident. Thank you to everyone
Thank you so much for your kind words. We truly understand how difficult it can be to decide to move a loved one into care, so it means the world to us that you feel reassured and supported. Seeing your dad settled and happy is exactly what we strive for and we are so pleased to hear that you feel...
Staff are always friendly and always assist in getting Mum to sit in a quiet room. Manager is always interactive on our arrival, updating us on how Mum is and where she is. and able to tell us what activities Mum has enjoyed. Always approachable, both friendly and professional. Carers and all other staff who care for Mum are interactive with Mum and family visiting. They work hard to look after Mum, they are positive, caring and professional. All staff at The Willows work very hard as one big team together to make Mum's life there as comfortable as possible and with dignity.
Thank you so much for your lovely review. It means a great deal to us to know that you feel so supported and reassured when visiting your mum. Creating a warm and welcoming environment for both residents and their families is so important to us, so knowing that our team's efforts have made a...
All I can say is thank you so much for caring for my partner of 25 years until he passed...the staff were great the home always smelt lovely and every single member of staff were friendly and had time for me you are the best.
I can’t praise the home enough. The staff are so happy, which makes me happy and they all love Mum. We can’t be with her but I have no worries as I know she is happy. It doesn’t smell and it’s very, very clean - so pleased I chose the Willows. I recommend it to everyone who is asking about a home. Let’s hope things get back to normal and we can go more often.
The care given to my husband has always been very good. Staff are caring and approachable. Nothing is too much for them.
From the Willows family, we hope to see you soon until then please stay safe
Both my parents were residents until the loss of my father. During this time, I have been happy with the care the staff have given to them. The home always smells fresh and clean, not something that can be said regarding other homes we have visited. The food is excellent and the staff go the extra mile for my mum's needs. The staff have responded to the recent difficult covid-19 situation with the utmost care and professionalism. Wouldn't hesitate to recommend the facility.
We hope to see you very soon and until then, on behalf of the Willows family, please stay safe.
My wife has been a resident at Willows for 16 months and has received excellent care and love. As I live some 20 odd miles away from the care home, her stay was originally for a short period until a place could be found nearer to home. However, she is so happy at Willows it was decided not to move her, a decision I have not regretted. I am so grateful for the kindness shown by staff especially, during this difficult time.
I would like to thank you for such a positive uplifting review. It is pleasing for all staff involved at Willows Care home to receive such positive feedback with regards to the care and support they provide to residents, especially during these unprecedented times. On behalf of the willows family, we hope to see you soon and please, until then, stay safe.
I have always been very confident that my mother has been well cared for at The Willows. The staff are professional and compassionate, I cannot speak highly enough of them and the management, particularly during the unprecedented challenge of Covid-19 crisis, they responded efficiently. I believe that the nursing and general care staff did everything possible to keep the residents safe. Whenever I call for information about my mother they always responded immediately.
May I take this opportunity to thank you for your review, staff within The Willows care home have been supportive to both residents, families and work colleagues during this unprecedented time which hasn't been easy for the staff, but as a team, they have given 100%. We all understood how hard it...
Very professional home, friendly helpful staff, clean and well run. Nothing too much trouble for the staff.
May I take this opportunity to thank you for your review, staff within The Willows care home work very hard especially during this unprecedented time and will continue to work in the professional, friendly and helpful manner. From all at The Willows - Thank You and Stay Safe.
My mum is a resident at The Willows, the staff have been amazing, I do have my favourites, they have been so supportive not just of my mum but me to when I have had a wobble and there have been lots, they have been just the best. The Willows have gone from strength to strength. When Covid-19 hit they were on it, the care is second to none I can't thank you enough and I love you all.
May I take this opportunity to thank you for your review, staff within Willows care home have been supportive to both residents and families and work colleagues during this unprecedented time as we understand how hard it is for everyone. The Willows family will continue to grow from strength to...
This is my second review, even though there has been a change of management team the care has not changed. I have not been able to visit my wife during the Coronavirus pandemic, I have rung on a regular basis and have been reassured by the response and professionalism of the staff.
Firstly may I take this opportunity to thank you for finding the time to review Willows Care Home, as we are aware under the current climate it has been very difficult and a challenging time and we understand how hard it has been for families who are unable to visit their family members, we will...
The staff are always welcoming no matter what time fo the day we visit. The staff are very informative and keep us updated on how mum is doing. The staff treat everyone with respect and we can see mum is as settled as she can be.
My Mum was a resident at The Willows until her death. She had dementia. I cannot praise the staff enough - they looked after my Mum in such a caring way and treated her with the utmost respect. We were made to feel welcome at any time day or night and I couldn't have asked for a more kind and professional staff, they are truly wonderful. Thank you so very much, from the family and from my mum because I know she would want me to say it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2024Inadequate
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveInadequate
- SafeRequires improvement
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Willows.
There are no upcoming events for The Willows.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Willows.
Accreditations
There are no accreditations posted yet for The Willows.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Willows
What types of Care is The Willows registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Willows have?
There are 65 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at The Willows?
Own Furniture if required, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room are some of the Facilities & Services.
How far is The Willows to the centre of Chester?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
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