Belvedere

On visiting Belvedere for the first time when looking for a care home for mum, my daughter and I received a very warm welcome. We were shown around the building by the Deputy Manager. Our tour included viewing an available room which we thought ideal for her on admission. Senior staff were very helpful with the admission process. Mum's current room is appropriately spacious and furnished, and includes an en suite bathroom with toilet and sink. All of the staff are helpful, caring and courteous. Each week, a range of activities is on offer for residents. Mum has enjoyed the activities she has participated in. Since being at Belvedere, mum's mobility has improved and she is socialising more. The family is pleased with mum's progress at Belvedere.

My husband was only in the home for a short time but the care he recieved was excellent. Staff were extremely caring & kind, not just my husband with all residents & visitors. I witnessed the staff treat everyone with respect & dignity. I would recommend the care home to everyone who needs it.

The family found him at 1.30pm with him sat again wet on his chair. He was there for pallative-end of life care. We removed over him immediately.

Very long wait when needing taking to the toilet for patients who aren't mobile.

It's very good. The staff are very caring, helpful and care about the people.

Highly recommend..

My mum has been in there about 6 months, everyone is nervous when a loved one is going in a home but she is so happy in there. She's well looked after and well fed with healthy meals. Staff are lovely, watched them with difficult people they care for and they handle situations brilliantly. They do games, have treat days, barbecues, its exceptional. Love all the staff and so does my mum. I dont see it as shes there having her last few years shes enjoying life with other residents. Its a wonderful home for them to keep living and enjoying their lives. I have no worries or complaints.

Exelent service exelent staff

The residents seem o live in a home environment, not an hospital setting.

I have lived her for over 12 months as I no longer able to manage by myself. The staff are very helpful and look after me with care and compassion.

All good, caring staff, mother is well looked after, can't fault anything.

My mother loves it here. If she is happy so am I. The staff are very freinly and caring. Always happy to help. :)

I'm so happy my dad is in this home. They are so friendly to my dad and give him the best care I could hope for. They are always welcoming when I come to visit and I have peace of mind knowing he is in good hands. The home is always to a high standard, which is great to see. I would definitely recommend this home to people.

He was resident in the Belvedere Care Home for 8mth 18 days. He was well looked after and respected. All his needs were cared for. I always felt welcome when I visited the home and was offered refreshment. My husband could be aggresive but they still treated him with respect.

My mother has been a permanent resident since June 2024 and seems happy with the staff and comments how clean it is and would recommend it. I have had plenty of staff interaction and find them willing and pleasant with all the residents. The place is currently undergoing a refurbishment and the work makes the place look nice. I have had good communication from the staff if any issues have arisen and the issues have been attended to promptly.

Patients' needs are attended to and she likes the meals. The home is clean and tidy. We are very happy with this home and would recommend to anyone.

My mum receives excellent care at Belvedere. The care staff and management could not do more. My mum is very happy and content. She loves the food, is always stating she laughs a lot with the staff. I never come into what you would say is a care home smell! I admit, from the outside it could do with some TLC but I can not fault anything.

I would definitely recommend Belvedere Care Home.

Awful place took my mother in law out to a new care home on the 23rd May. My mother in law has dementia and was always left at the dining room table with her face in the table, her fingernails were never cut and they were always dirty. She was also left smelly. Her bedding also had faeces on it. She needed help eating and drinking but was not encouraged to drink which led to her keep getting UTI infections. The management are rude. When we took my mother in law out on the 23rd May none of the staff helped us with the wheelchair, leaving me and my daughter to struggle. Other residents in there are ignored when they are shouting to go to the toilet. I have run around to get somebody for the residents when they want the toilet and there's never anybody around, awful place. Glad I took my mother in law out.

I visit my Mother almost daily and have always found her care to be good. She is treated with dignity by the very kind, professional and caring staff. If I have any requests or questions the team deal with them very well. Family members are always welcome at any time.