Belvedere

Wellington Street, Accrington BB5 2NN

Belvedere is a purpose-built care home with services that are regularly reviewed to ensure quality and individual satisfaction.

Areas of expertise include specialist nursing and dementia care, all carried out by a skilled team that understands the value of a friendly approach and homely atmosphere.

This refurbished property includes en-suite bedrooms, nurse call facilities and good wheelchair access. There are two lounges and also a bar and enclosed gardens to relax in, as well as a stimulating programme of activities organised for residents' benefit.

Group: Unlimited Care Ltd

Person in charge: Francesca Windsor (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 38

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Belvedere: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Belvedere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Belvedere in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.77 for Belvedere is calculated as follows: ( (147 Excellents x 5) + (44 Goods x 4) ) ÷ 191 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.921 Points relating to the number of positive Reviews for Belvedere is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.6 Target = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Belvedere has a Review Score of 9.7 (9.691) from 16 Reviews


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Belvedere?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Belvedere

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My experience of Belvedere is always superb. My grandfathers care is second to none in my opinion. There is no place better. Outstanding.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   5 out of 5

Belvedere Care Home is extremely well run. The rooms are clean and nice. The food looks very nice and the staff are friendly and caring. My mother is treated with respect and all her needs are met. She is well cared for and treats the staff like friends. All the residents look happy and all the everyday problems seem to be dealt with quickly and efficiently. The management is very knowledgeable and always happy to answer any questions. Altogether a very welcoming and relaxed home.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   4.7 out of 5

During my mother's short stay at Belvedere, she was well cared for and well treated. She could be challenging and very demanding but this was dealt with love, care and patience by all members of staff.

The facilities at Belvedere are excellent. Ensuite rooms, comfortable lounges and large dining area. The staff went out of their way to support mum and her needs. I would have no hesitation in recommending Belvedere.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   4.8 out of 5

The manager allowed me to furnish my mother's room with various personal pieces, which have made it a home from home. During her illness the staff have sat with her, holding her hand, and have helped her through her panic attacks with breathing exercises. They have encouraged her to eat and ensured she is hydrated. Any personal care issues have been approached in a manner that has maintained Mum's dignity. When she has been too ill to walk, they have pushed her in a wheelchair, sat with her in the garden, they have even visited her when she's been in hospital.

No request is forgotten or denied unless there is a safety/welfare issue. Family and friends are welcome to visit at any time.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   5 out of 5

My sister came into the above home on March 17th 2017 and in my opinion, management and staff are very good and helpful. I'm Power of Attorney for her and visit her once a week. The thing I like about this care home is that any cash belonging to patients is kept safe and if required, must be signed for, which I find very good.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   4.5 out of 5

I have never been so happy and well looked after in my life.
The home is wonderful, the staff are wonderful, the owner is wonderful and the meals are superb.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   5 out of 5

The staff and care are excellent.
Thank you.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   5 out of 5

This care home provided the warmest, kindest and most loving care to my grandma. They made us feel we were welcome and nothing was too much trouble.
The staff are excellent and towards the end of my grandma's life, they made her comfortable and dignified.
Thank you.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   4.7 out of 5

My brother has been a resident in this care home for 6 months. His family and myself (and he himself) are extremely grateful for the wonderful care he has received following a serious accident.
He is now fitter and healthier than he has ever been and we believe this is due to the excellent food, the warm comfortable room and the dedicated staff who have encouraged and cared for him even in his worst and most difficult moods.
They have kept him clean, well fed and made sure he took his medications as well as forming caring bonds and never giving up on him even when he has been demanding and argumentative.
All the residents enjoy this level of care and I myself wish to be accommodated here when I cannot care for myself.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   5 out of 5

The staff are very friendly and helpful, always there to assist my father if need be. All rooms are kept clean and tidy. The food is good and my father has been a lot happier and a lot cleaner since he has been at Belvedere. My mind is at rest with him being there. I would recommend this care home to anybody.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   5 out of 5

I would definitely recommend this home to anyone. The staff are very welcoming, supportive, always there to assist if needed. Rooms are kept clean and tidy. Meals are great, plenty to eat. We have been invited to stay for meals or we can invite ourselves. My father-in-law always looks clean and tidy and well looked after. I have no complaints about Belvedere and would highly recommend to everybody.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   5 out of 5

I would recommend Belvedere to anyone with a dependant needing care and support. The accommodation is well presented, clean and homely. Staff are outstanding in their care of residents. Visitors are made to feel welcome. I am pleased with the care given to my mum and feel she is safe and well looked after.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   4.5 out of 5

Since my friend has been admitted to Belvedere Care Homer I have found that she has been addressed with all her needs ie. communication, dignity, respect etc. My friend has her own room which is excellent for her needs, she has every day contact from staff and management and any requests my friend may have are dealt with as soon as possible. I would not hesitate recommending Belvedere Care Home to other parties after visiting other care homes in the area. Belvedere was the best one for my friend and this was jointly agreed by both parties.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   4.3 out of 5

I am very happy with the care my brother has at the care home. Nutrition is excellent and all the staff are understanding and always there to take on board any issue I have (very few.)

How likely would you be to recommend Belvedere? Likely

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Average Rating:   4.5 out of 5

I have found both management and staff to be warm, welcoming and caring. They have helped my mother to settle in quickly and encouraged to treat it as if it were here own home. The staff and management regularly discuss how things are progressing with my mother, and we explore all options available in a supportive manner. The care, attention and social aspects enjoyed by my mother have had a marked improvement on her dementia and general attitude, and all her family have been really pleased and surprised to see this improvement.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   4.3 out of 5

I have had two friends needing to use the services at Belvedere starting in 2007 up until the present day.
There are not enough words to express the the excellent quality of the care provided. I hope if I need a good home in the future that Belvedere is still available.

How likely would you be to recommend Belvedere? Extremely Likely

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Average Rating:   5 out of 5

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