Holywell Bridgeway

We were invited for Sunday lunch with RW. His normal table had been set for us, and the three of us enjoyed some family time. The care staff are so wonderful, they interact, are intuitive to RW's needs, and ensured we all had a pleasant few hours together. Bridgeway is a model care home focused on inclusion and family, nobody is taken for granted and every user is treated equally and with love and respect.

Bidgeway care home is the perfect care home in my opinion.

My brother in law moved to Bridgeway in September 2022 after spending 3 years in a home in Torquay where he was abused physically, mentally and financially. The staff at Bridgeway have been fantastic in building up my B-i-l's confidence and trust with their care and patience. My husband and I cannot believe how much he is enjoying the best life he can. He is now laughing and is part of the whole Bridgeway family which enables us to be able to take holidays etcetera with total peace of mind.

A recent CQC inspection has proved what we always knew......that Bridgway is genuinely OUTSTANDING!

We are always welcome as a family and feel part of Bridgeway

Mum enjoys regular outings & says the food is the best! Two superb, talented chefs are to thank for that! Thank you all for everything you do!:)

Bridgeway has now been rated Outstanding. Long overdue.

Knowing that our aunt is in a place where she is valued, cared for and surrounded by such dedicated staff gives our whole family great peace of mind. We are incredibly grateful to everyone at the home for everything they do, day in and day out.

Bridgeway is such an amazing caring company with a welcoming environment. I always feel really welcomed when I go to visit the lady i used to support at the home. The home always looks clean and the residents always look happy when I see them.

Knowing my aunty is surrounded by people who genuinely care about her wellbeing gives our family great peace of mind. A huge thank you to everyone for the dedication and hard work you put in every day.

My brother is having the best life possible to him. He is well cared for, safe, happy and content. All care homes claim to deliver "person centered care" the reality is the majority deliver "budget driven care". Bridgeway is the only care home i have seen that truly does this.

We couldn't be happier with the care and support my aunty receives here. The staff are absolutely amazing - compassionate, patient and genuinely dedicated to making sure every resident feels safe, valued and cared for.

It's clear that there are tireless efforts behind the scenes to maintain a safe, welcoming and caring environment, and this really shines through. The sensory room is a fantastic addition and provides such a lovely, calming space for residents to enjoy.

A huge thank you to the whole team for everything you do. Your commitment, kindness and hard work make a real difference, and it's reassuring to know my aunty is in such caring hands

We have been extremely pleased with the care and support provided by the care home. The staff are kind, caring, compassionate and always treat residents with dignity, patience and respect. It is clear that they genuinely care about the people they look after and go above and beyond to make sure they are comfortable, happy and well cared for.

The staff are friendly and approachable, and they always make time to listen and offer reassurance when needed. The standard of care is excellent, and it gives us great peace of mind knowing our loved one is in such caring and capable hands.

We are very grateful to the whole team for everything they do. We would highly recommend this care home to anyone looking for a safe, caring and welcoming environment for their loved one.

My sister has resided at Holywell Bridgeway for some time now, and I genuinely cannot speak highly enough of the care and support she receives there. It is clear to our family that she is absolutely thriving in her environment, and it is wonderful to see how happy and settled she has become.

Visited Bridgway today. The atmosphere was very welcoming and inviting, there were many football themed decorations and trimmings all over the communal area, the staff had obviously gone to a lotbof effort to include all residents in the world cup football that is on at the moment. Our son looked very happy, eating well, staff were communicating very well with him, which can be difficult as he uses his own version of sign language, however his needs were being met to a high standard, and his weight has gone from borderline underweight to a healthy BMI bracket, all thanks to the healthy menu made available to our son. Fantastic staff, thank you for looking after R.

The home's fully equipped sensory room is a fantastic resource, and families are always included in discussions, developments, and decisions affecting their loved ones. Regular family and resident meetings provide transparency and celebrate achievements, including the home's Preston College Industry Placement of the Year Award. We feel incredibly fortunate to have found such a loving, safe, and supportive environment.

What an amazing place. I had no idea a care home could be like this. Truly caring staff who are genuinely engaged with all residents ensuring all individual needs are meet. Such a wonderful community and family atmosphere, a place where you have confidence that your child/relative is being treated with respect and care.

Attended Bridgewater care home yesterday for a world cup themed party , the effort that went on to the day was amazing the decorations , the staff the games and quiz was amazing all staff made sure all residents whow antes to join in could do the afternoon was just wonderful . Bridgeway is such a special place, we go home knowing that our sister is happy, safe and very loved by everyone who works there . Thankyou all staff and management for everything you do x

We attended the world cup party yesterday which was amazing, we could hear the residents singing from the car park, the thing we noticed first was how everyone was joining in wether it was karaoke activities , colouring competitions everyone was included. The decorations looked absolutely amazing. Thankyou for all the effort you put in to everything.

Bridgeway Care home really is something else. The atmosphere is warm, inclusive, and genuinely caring from the moment you walk in. The new sensory room is a fantastic addition-thoughtfully designed, calming, and engaging, it provides a safe space that truly enhances residents' wellbeing.

What really stands out is the staff. They are kind, patient, and dedicated, always going above and beyond to ensure residents feel valued, respected, and included. Care is clearly personalised, and there is a strong sense of community throughout the home.

Families are kept informed and involved, which brings real reassurance. Holywell Bridgeway isn't just a care home-it's a place where people are supported to live happily and comfortably. An outstanding team delivering exceptional care.

My mum moved into bridgeway in 2023, considering this was the last thing we ever wanted to do was put mum in a home it has turned out to be the best place for her, mum receives a high level of care, she is washed dressed and hoisted out of bed every day, showered or bathed twice a week whichever she would prefer, my mum couldn't speak when she first arrived at bridgeway, she couldn't eat or drink, now she is able to talk, she can also have liquids and yoghurts throughout the day, mums improved a lot since coming here and that's down to all the amazing staff that go above and beyond for their residents, mum enjoys karaoke Fridays, there is always so much going on for residents and their families, it's a friendly lively home that just has that feel to it, there isn't a single thing I can fault about it, there is something special about bridgeway care home and if I could recommend anywhere in the world for your families to be taken care of it would be here!!

Welcoming group, and so many personal centred activities for all they support and the wider community! Amazing work and staff Bingo and other activities give the residents personal centred approach to care! Each gets what they really need!