Hillcroft Nursing Home (Lancaster)

Westbourne Road, Lancaster LA1 5DX

Group: Hillcroft Nursing Homes

Person in charge: Sijimole Varghese (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Non smoking. Ages 55+.

Single Rooms: 20

Rooms with ensuite WC: 7

Weekly Charges Guide: Nursing Care Single £520 – £610 (These prices are only a guideline, please contact Hillcroft Nursing Home (Lancaster) to find out the exact price for your requirements.)

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hillcroft Nursing Home (Lancaster): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.6 Hillcroft Nursing Home (Lancaster) has a Review Score of 6.6 (6.602)

The Review Score of 6.6 (maximum of 10) for Hillcroft Nursing Home (Lancaster) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Hillcroft Nursing Home (Lancaster) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.727 for Hillcroft Nursing Home (Lancaster) is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) ) ÷ 22 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.875 Points relating to the number of positive Reviews for Hillcroft Nursing Home (Lancaster) is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4 Target = 0.500 , then divided by 2 = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillcroft Nursing Home (Lancaster)?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillcroft Nursing Home (Lancaster)

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

Caring, devoted, motivated staff led by example from senior nursing staff and manager of which I can't speak too highly. My mother has severe dementia and can exhibit challenging aggressive behaviour. Hillcroft staff know how to best manage this while retaining her dignity as much as possible. They genuinely care and treat her with affection. I often find staff chatting with her one on one when I arrive unannounced.
Food is wholesome home cooked and sufficient, catered for individual needs.
Visitors/relations are always given a warm welcome. I am always informed of any issues with mothers health.
Very occasionally a Lounge can smell of urine. This is not surprising given the unpredictable behaviour of some residents. Staff take measures to ensure this is not a routine state of affairs and is not as evident as other Homes I have visited in my working life.
My brother and I are confident our elderly vulnerable mother is in a caring loving environment.

How likely would you be to recommend Hillcroft Nursing Home (Lancaster)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

After my dad was given notice to leave another home we were lucky enough to get him a place here and can only say wonderful things. The best thing about the place are the staff, every one of them. He was very sad and lonely in his previous home but now at Hillcroft, he is always chatting to one of the staff. They all seem so well trained in dementia care which results in a happy home, happy residents and such positive staff. Even when dad is having a bad day, I always leave knowing he's in the best possible place, which is such peace of mind. The food looks lovely and I'm always offered a cup of tea while I'm there. I also feel if I had any concerns I could talk to the manager and she would listen (although I've never had to). There's always a lovely welcome on reception too. I used to dread going to see him at his previous home but look forward to my visits now. Thank you to all Hillcroft Lancaster staff.

How likely would you be to recommend Hillcroft Nursing Home (Lancaster)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

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