Dovehaven Lodge

Tag Lane, Ingol, Preston PR2 7AB
Review Us
9.1 80 Reviews
  • Dovehaven Lodge, Preston
Dovehaven Lodge is a welcoming, purpose-built care home in Preston, providing high-quality nursing, dementia, residential dementia and specialist care in a warm and supportive environment. Thoughtfully designed as four smaller households, the home offers a family-centred atmosphere where residents receive personalised care tailored to their individual needs and preferences.

The dedicated team at Dovehaven Lodge is committed to promoting dignity, independence and wellbeing, ensuring every resident feels safe, valued and at home. With 24-hour support from experienced carers and qualified nurses, the home is equipped to provide specialist nursing care, dementia nursing care, palliative care, respite care and support for individuals with complex healthcare needs.

Residents enjoy comfortable private bedrooms, welcoming communal lounges, beautifully maintained gardens and sociable dining experiences. A varied programme of meaningful activities encourages residents to remain active, engaged and connected, while personalised care plans ensure that support evolves alongside changing needs.

As part of the Dovehaven Care Homes family, which has been providing care across the North West for over 40 years, Dovehaven Lodge combines professional expertise with genuine compassion. The home's caring team works closely with residents, families and healthcare professionals to create a positive and enriching environment where quality of life is always the priority.
Show Dovehaven Lodge on the Map

Care Provided by Dovehaven Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1480
  • Self-Funded Nursing Dementia Care: from £1480
  • RESPITE Self-Funded Residential Dementia Care: from £1480
  • RESPITE Self-Funded Nursing Care: from £1480
  • RESPITE Self-Funded Nursing Dementia Care: from £1480

Please note that fees are starting from prices. The team at Dovehaven Lodge will be happy to provide full guidance on individual care needs, room choice, and funding options, ensuring families receive clear and tailored information to support their decision-making.

The price(s) shown are provided by the care home. Contact Dovehaven Lodge for full pricing details and T&Cs.

Contact Dovehaven Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Dovehaven Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sally McNeill (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (4)

Visiting

  • At Dovehaven, families and friends are always welcome, and the team actively encourage regular visits as part of their person-centred approach to care. The team works closely with loved ones to ensure they remain involved and informed, supporting strong and meaningful relationships with residents.

Parking

  • Private visitors car park at the front of the home

Dovehaven Lodge Reviews (80)

9.1

Dovehaven Lodge has a Review Score of 9.1 (9.121) out of 10, based on 16 reviews in the last 2 years.
Over all time Dovehaven Lodge has 80 reviews.

Overall Experience
  • 53
  • 20
  • 3
  • 0
  • 4
Date Published
  • 80
  • 2
  • 3
  • 16
  • 64
Reviewer Connection to Dovehaven Lodge
  • 36
  • 7
  • 6
  • 6
  • 6
  • 4
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 80, showing 61-80
Review from E M (Wife of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and understanding. An excellent unit manager who works hard. If there's any problem, they sort it out straight away to make my family satisfied.
I'm really happy for the care here in Greenfield.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is for the Maple Unit only at Greenfield Care Home.
Since mum moved to this unit, I have noticed a massive change in the care and management of her. I cannot praise the staff enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne C (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since mum moved to Maple, she is much improved, up and dressed and having showers.
We all love visiting now. Great staff all around. Keep it going.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter T (Son of Resident) published on 27 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 89-year-old mum had late stage dementia and a number of other health issues. After spending seven weeks in hospital the time came for her to be moved to a nursing home for her 'end of life' care.
We visited a number of nursing homes in our area and chose Greenfield because we sensed that the staff
were warm, caring and friendly and we also had a good feel for the place itself when we were shown around. We were also impressed by the Unit Manager who reassured us that our mum would be well looked after and would have her pain managed effectively.
Mum's stay at Greenfield was short but she was very well looked after by friendly and helpful nurses and support staff, who were also welcoming and supportive to family members.
Mum's pain control was managed effectively and she passed away peacefully. The family are very grateful to the (Maple) Unit Manager and to all the staff at Greenfield during what was a very difficult time for us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kym P (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Greenfield Care Home highly enough.
Although my dad is a recent resident, the whole team have provided much care, kindness and support to make him feel at home.
They have taken time to truly understand him and his nursing needs and have worked hard to make sure his quality of life
is as good as it can possibly be with his dementia.
Special mention for the general manager, the unit manager, all the nursing staff, the assistants and admin staff. In fact, every member of this team deserves a thank you. We, as a family are forever grateful for the love and support which makes the difference between living and existing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen M (Wife of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the way your staff did my husband proud on his birthday, looking after his relatives and supplying his lovely birthday cake.


I am so happy he is being looked after and cared for by such wonderful, kind staff. It relieves me so much, everything in Greenfield is spot on. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila S (Sister-in-law of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to the brilliant staff looking after my brother-in-law. The nursing home is bright and pleasant to walk into. He has his own spotless clean bedroom. The staff are so helpful and kind. They converse as much as possible with his family, re medication etc., which is helpful in the forward-looking
care for him. Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joann K (Daughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Unit Manager and her team at Maple House at Greenfield Care Home have cared for my mother tirelessly over the past 2 years. They were always professional and empathetic towards my mother during her stay and also myself and my family. It is fair to say that they have been a tower of strength.
In
days when it is all too easy for the media to only promote negative stories about care homes, I think it is important to provide some form of balance by saying that in my experience the level of care provided by the Greenfield team has far exceeded my expectations. My mother quickly settled in and considered it to be her home where she was lovingly cared for. She was able to surround herself with personal effects such as a display cabinet with ornaments in and books and plants which made the room so homely. I sincerely thank them on behalf of my mother who has now sadly passed away and myself together with my family for their exceptional level of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N J (Daughter-in-law of Resident) published on 2 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care received in both Oak House and Maple House (Greenfields) has been outstanding. My father in law was treated with dignity, care and compassion, as were our family members. All the staff always greeted us with a smile and we felt they were all genuinely caring people. There was never anything
that was too much trouble for them to help my father in law with or to assist us too. A great team, lead by a great manager.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Doreen H (Sister of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standards of Maple House are excellent. Staff are friendly and caring, the home is clean and comfortable, meals varied and well presented.
Any problems or worries are dealt with promptly. Residents are treated with dignity and compassion. My sister is part of a family community which is a very
happy environment. Staff go out of their way to make everyone happy, including visitors.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jack C (Husband of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care staff and the treatment and the care my wife gets. I am very happy with the new unit manager and find her very approachable and respectful. I have no issues with the unit as I believe it is very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home covers several units.
The unit Mum is on, certainly provides the care she requires.
Staff are caring and thoughtful.
They are very welcoming with visitors.
I am always informed of any problems/changes with Mum's health and am happy with the service/care provided.
I am hopeful that the
new management will continue and, indeed, possibly improve, the good work of the home and the care of all the residents.
My only negative comment relates to the decoration in the unit's lounge/dining area - this needs refreshing, as does the decoration in Mum's bedroom.
Reply from Clare Sheehan, Care Advisor at Dovehaven LodgeThank you for your review, we appreciate all feedback received as this helps us to improve our service where required. We are pleased that you are generally happy with the Care provision to your Mother whilst she resides at Greenfield Care Home.
We are happy to discuss any preferences Relatives have in relation to room décor. We have a full-time Maintenance Operative whom can undertake any agreed changes. The Home’s communal décor is currently under review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara R (Sister of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be helpful and keep me informed of any problems with my sister.
They are very cheerful and I feel confident that she is being well cared for and leaves me without any worries on her account. The lounge and her bedroom are always clean and tidy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Milly E (Granddaughter of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma had been taken in by this kind and caring home, at the end of her journey. The family could not have chosen a better place. Thank you to all the staff who looked after her with dignity and compassion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G D (Wife of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since coming to Greenfield my husband has had much better physical care but I feel that he is lacking in mental stimulation. The unit manager has said there will be extra training the new year and liaising with activities. /the staff treat my husband well and look after him. I find the new manager approachable
and sticks to her word and if I or my family have any ideas she acts on these and listens.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had been a resident at Greenfield Care Home for over 65 years. Sadly we knew the end was approaching but the staff were amazing. The Manager and a member of staff who cared for Mum for years, both were kind beyond words up to the time she died. She was treated with care, love and dignity and we
couldn't have asked for more at a very sad time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The manager and staff were very helpful when my mother first moved into the home.
My Mother was not happy in her first unit and neither was I. She has now moved and she is much happier and looked after better. They could do with more staff and needs decorating.
Reply from Emily Wilson, Customer Service Administrator at Dovehaven LodgeThank you for your feedback, we really appreciate it. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L S T (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased that Greenfield Care Home really did a good job of taking care of my Mother-in-Law. I noticed that she looks very radiant now. The home is very clean, staff are very helpful and always with a smile, plus they are very gentle to all the residents. At least myself and my Hubby are at
peace of mind thinking of the welfare of my Mother-in-Law. Thank you Greenfield Care Home and may God bless the residents and all the staff.
Reply from Emily Wilson, Customer Service Administrator at Dovehaven LodgeThank you for your lovely review, we really appreciate your feedback. I am pleased that you are happy with Greenfield Care Home, their staff, and the care your Mother-in-law is receiving. I am so pleased that it is enabling you and your Husband to feel content with your Mother-in-law being in this home. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Warren H (Son of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by all the staff and the accommodation. I can relax in the knowledge that my Mother is in very good hands whilst I live so far away, Malaysia.
Reply from Emily Wilson, Customer Service Administrator at Dovehaven LodgeThank you for your lovely review, we really appreciate your feedback. I am so pleased that you are happy with Greenfield Care Home, their staff, and the care your Mother is receiving. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul W (Nephew of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home to be very welcoming with staff that are very friendly who have empathy, sympathy and are dedicated to the residents they look after.


The care my relative receives is very good, she is very well supported and very well looked after.


She has settled in well to her environment. Overall,

I am very pleased with the care and attention she gets.
Reply from Emily Wilson, Customer Service Administrator at Dovehaven LodgeThank you for your lovely review, we really appreciate your feedback. I am pleased to hear that your relative has settled into Greenfield well, and they are happy with the care they are receiving. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.121)

Overview of Review Score

The Review Score of 9.1 (9.121) out of 10 for Dovehaven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.396 for Dovehaven Lodge is calculated as follows: ( (113 Excellents x 5) + (46 Goods x 4) + (14 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 182 Ratings = 4.396
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.725 Points relating to the number of positive Reviews for Dovehaven Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 14 Positive Reviews ÷ 16 = 0.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Sally

Sally Mcneill

Job Title: Home Manager

Sally Mcneill leads our experienced team at Dovehaven Lodge, overseeing care across all four specialist houses. Sally ensures that each house maintains its unique character whilst delivering exceptional standards.


"What makes Dovehaven Lodge special is how our four-house design lets us provide exactly the right environment for each person's needs. Whether someone needs our male-only dementia care or general nursing support, they get specialist expertise in a setting that truly feels like home."


Sally works closely with our Deputy Manager to ensure every resident's wishes and needs are met across our comprehensive services.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dovehaven Lodge to verify any information. View our terms and conditions. Dovehaven Lodge has an Enhanced Service - more info.