Dovehaven Lodge

Tag Lane, Ingol, Preston PR2 7AB
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9.2 78 Reviews
  • Dovehaven Lodge, Preston
Maple House is a specialist care service, specifically for males with complex behaviours associated with living with dementia, mental health or other acquired issues.

This specialist male-only care service is staffed with an experienced and trained team and will ensure staffing levels are appropriately high, delivering responsive, compassionate and professional care. The aim of this specialist service is to eliminate restrictive 1:1 care for all individuals. New residents will be moved to Maple House in a carefully managed transition, with individual needs supported by additional care and assistance for the first 2 weeks beyond their move in date.

In all of the separate houses within Dovehaven Lodge, all sitting rooms offer space for Residents to pursue their hobbies and interests with lovely dining rooms. Dovehaven Lodge also has a host of places in which to relax, dine, exercise, socialise and be creative. The pretty landscaped gardens and patios are the perfect spot to spend time with friends and family, when restrictions allow. The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together in their houses. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

The Home Manager ensures all Residents receive the kindest possible care. The extensively trained team delivers excellent person-centred nursing, residential and specialist care.
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Care Provided by Dovehaven Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

For residents receiving nursing care, the current rate of FNC, at the time of admission, will be added to the cost of care above

Contact Dovehaven Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dovehaven Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Wendy Newman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (4)

Parking

  • Private visitors car park at the front of the home

Dovehaven Lodge Reviews (78)

9.2

Dovehaven Lodge has a Review Score of 9.2 (9.209) out of 10, based on 19 reviews in the last 2 years.
Over all time Dovehaven Lodge has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dovehaven Lodge
  • 35
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Total of 78, showing 61-78
Review from Anne C (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since mum moved to Maple, she is much improved, up and dressed and having showers.
We all love visiting now. Great staff all around. Keep it going.
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Review from Peter T (Son of Resident) published on 27 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 89-year-old mum had late stage dementia and a number of other health issues. After spending seven weeks in hospital the time came for her to be moved to a nursing home for her 'end of life' care.
We visited a number of nursing homes in our area and chose Greenfield because we sensed that the staff
were warm, caring and friendly and we also had a good feel for the place itself when we were shown around. We were also impressed by the Unit Manager who reassured us that our mum would be well looked after and would have her pain managed effectively.
Mum's stay at Greenfield was short but she was very well looked after by friendly and helpful nurses and support staff, who were also welcoming and supportive to family members.
Mum's pain control was managed effectively and she passed away peacefully. The family are very grateful to the (Maple) Unit Manager and to all the staff at Greenfield during what was a very difficult time for us.
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Review from Kym P (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Greenfield Care Home highly enough.
Although my dad is a recent resident, the whole team have provided much care, kindness and support to make him feel at home.
They have taken time to truly understand him and his nursing needs and have worked hard to make sure his quality of life
is as good as it can possibly be with his dementia.
Special mention for the general manager, the unit manager, all the nursing staff, the assistants and admin staff. In fact, every member of this team deserves a thank you. We, as a family are forever grateful for the love and support which makes the difference between living and existing.
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Review from Eileen M (Wife of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the way your staff did my husband proud on his birthday, looking after his relatives and supplying his lovely birthday cake.


I am so happy he is being looked after and cared for by such wonderful, kind staff. It relieves me so much, everything in Greenfield is spot on. Thank you.

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Review from Sheila S (Sister-in-law of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to the brilliant staff looking after my brother-in-law. The nursing home is bright and pleasant to walk into. He has his own spotless clean bedroom. The staff are so helpful and kind. They converse as much as possible with his family, re medication etc., which is helpful in the forward-looking
care for him. Thank you!
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Review from Joann K (Daughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Unit Manager and her team at Maple House at Greenfield Care Home have cared for my mother tirelessly over the past 2 years. They were always professional and empathetic towards my mother during her stay and also myself and my family. It is fair to say that they have been a tower of strength.
In
days when it is all too easy for the media to only promote negative stories about care homes, I think it is important to provide some form of balance by saying that in my experience the level of care provided by the Greenfield team has far exceeded my expectations. My mother quickly settled in and considered it to be her home where she was lovingly cared for. She was able to surround herself with personal effects such as a display cabinet with ornaments in and books and plants which made the room so homely. I sincerely thank them on behalf of my mother who has now sadly passed away and myself together with my family for their exceptional level of care.
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Review from N J (Daughter-in-law of Resident) published on 2 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care received in both Oak House and Maple House (Greenfields) has been outstanding. My father in law was treated with dignity, care and compassion, as were our family members. All the staff always greeted us with a smile and we felt they were all genuinely caring people. There was never anything
that was too much trouble for them to help my father in law with or to assist us too. A great team, lead by a great manager.
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Review from Doreen H (Sister of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standards of Maple House are excellent. Staff are friendly and caring, the home is clean and comfortable, meals varied and well presented.
Any problems or worries are dealt with promptly. Residents are treated with dignity and compassion. My sister is part of a family community which is a very
happy environment. Staff go out of their way to make everyone happy, including visitors.
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Review from Jack C (Husband of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care staff and the treatment and the care my wife gets. I am very happy with the new unit manager and find her very approachable and respectful. I have no issues with the unit as I believe it is very good.
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Review from S B (Daughter of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home covers several units.
The unit Mum is on, certainly provides the care she requires.
Staff are caring and thoughtful.
They are very welcoming with visitors.
I am always informed of any problems/changes with Mum's health and am happy with the service/care provided.
I am hopeful that the
new management will continue and, indeed, possibly improve, the good work of the home and the care of all the residents.
My only negative comment relates to the decoration in the unit's lounge/dining area - this needs refreshing, as does the decoration in Mum's bedroom.
Reply from Clare Sheehan, Care Advisor at Dovehaven Lodge

Thank you for your review, we appreciate all feedback received as this helps us to improve our service where required. We are pleased that you are generally happy with the Care provision to your Mother whilst she resides at Greenfield Care Home.
We are happy to discuss any preferences Relatives have in relation to room décor. We have a full-time Maintenance Operative whom can undertake any agreed changes. The Home’s communal décor is currently under review.

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Review from Barbara R (Sister of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be helpful and keep me informed of any problems with my sister.
They are very cheerful and I feel confident that she is being well cared for and leaves me without any worries on her account. The lounge and her bedroom are always clean and tidy.
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Review from Milly E (Granddaughter of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma had been taken in by this kind and caring home, at the end of her journey. The family could not have chosen a better place. Thank you to all the staff who looked after her with dignity and compassion.
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Review from G D (Wife of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since coming to Greenfield my husband has had much better physical care but I feel that he is lacking in mental stimulation. The unit manager has said there will be extra training the new year and liaising with activities. /the staff treat my husband well and look after him. I find the new manager approachable
and sticks to her word and if I or my family have any ideas she acts on these and listens.
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Review from S G (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had been a resident at Greenfield Care Home for over 65 years. Sadly we knew the end was approaching but the staff were amazing. The Manager and a member of staff who cared for Mum for years, both were kind beyond words up to the time she died. She was treated with care, love and dignity and we
couldn't have asked for more at a very sad time.
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Review from A B (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The manager and staff were very helpful when my mother first moved into the home.
My Mother was not happy in her first unit and neither was I. She has now moved and she is much happier and looked after better. They could do with more staff and needs decorating.
Reply from Emily Wilson, Customer Service Administrator at Dovehaven Lodge

Thank you for your feedback, we really appreciate it. The Bupa Customer Care Team.

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Review from L S T (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased that Greenfield Care Home really did a good job of taking care of my Mother-in-Law. I noticed that she looks very radiant now. The home is very clean, staff are very helpful and always with a smile, plus they are very gentle to all the residents. At least myself and my Hubby are at
peace of mind thinking of the welfare of my Mother-in-Law. Thank you Greenfield Care Home and may God bless the residents and all the staff.
Reply from Emily Wilson, Customer Service Administrator at Dovehaven Lodge

Thank you for your lovely review, we really appreciate your feedback. I am pleased that you are happy with Greenfield Care Home, their staff, and the care your Mother-in-law is receiving. I am so pleased that it is enabling you and your Husband to feel content with your Mother-in-law being in this home. The Bupa Customer Care Team.

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Review from Warren H (Son of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by all the staff and the accommodation. I can relax in the knowledge that my Mother is in very good hands whilst I live so far away, Malaysia.
Reply from Emily Wilson, Customer Service Administrator at Dovehaven Lodge

Thank you for your lovely review, we really appreciate your feedback. I am so pleased that you are happy with Greenfield Care Home, their staff, and the care your Mother is receiving. The Bupa Customer Care Team.

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Review from Paul W (Nephew of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home to be very welcoming with staff that are very friendly who have empathy, sympathy and are dedicated to the residents they look after.


The care my relative receives is very good, she is very well supported and very well looked after.


She has settled in well to her environment. Overall,

I am very pleased with the care and attention she gets.
Reply from Emily Wilson, Customer Service Administrator at Dovehaven Lodge

Thank you for your lovely review, we really appreciate your feedback. I am pleased to hear that your relative has settled into Greenfield well, and they are happy with the care they are receiving. The Bupa Customer Care Team.

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Current Review Score: 9.2 (9.209)

Overview of Review Score

The Review Score of 9.2 (9.209) out of 10 for Dovehaven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.209 for Dovehaven Lodge is calculated as follows: ( (111 Excellents x 5) + (74 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (13 Very Poors x 1) ) ÷ 220 Ratings = 4.209
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dovehaven Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Emma

Emma Anforth

Job Title: Home Manager

Emma is dedicated to delivering the very best care to all residents at Dovehaven Lodge. Very experienced, she warmly welcomes enquiries to the home, feel free to get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dovehaven Lodge to verify any information. View our terms and conditions. Dovehaven Lodge has an Enhanced Service - more info.