Dovehaven Lodge

Tag Lane, Ingol, Preston PR2 7AB
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9.2 78 Reviews
  • Dovehaven Lodge, Preston
Maple House is a specialist care service, specifically for males with complex behaviours associated with living with dementia, mental health or other acquired issues.

This specialist male-only care service is staffed with an experienced and trained team and will ensure staffing levels are appropriately high, delivering responsive, compassionate and professional care. The aim of this specialist service is to eliminate restrictive 1:1 care for all individuals. New residents will be moved to Maple House in a carefully managed transition, with individual needs supported by additional care and assistance for the first 2 weeks beyond their move in date.

In all of the separate houses within Dovehaven Lodge, all sitting rooms offer space for Residents to pursue their hobbies and interests with lovely dining rooms. Dovehaven Lodge also has a host of places in which to relax, dine, exercise, socialise and be creative. The pretty landscaped gardens and patios are the perfect spot to spend time with friends and family, when restrictions allow. The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together in their houses. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

The Home Manager ensures all Residents receive the kindest possible care. The extensively trained team delivers excellent person-centred nursing, residential and specialist care.
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Care Provided by Dovehaven Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

For residents receiving nursing care, the current rate of FNC, at the time of admission, will be added to the cost of care above

Contact Dovehaven Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dovehaven Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Wendy Newman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (4)

Parking

  • Private visitors car park at the front of the home

Dovehaven Lodge Reviews (78)

9.2

Dovehaven Lodge has a Review Score of 9.2 (9.209) out of 10, based on 19 reviews in the last 2 years.
Over all time Dovehaven Lodge has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dovehaven Lodge
  • 35
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Total of 78, showing 41-60
Review from Louise J (Sister of Resident) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely caring home where the whole team have worked so very hard to keep everyone safe during covid. They care so much for all the residents and have gone to so much effort to keep us included and reassured. Cannot sing their praises enough.
Reply from Sara Allton, Home Manager at Dovehaven Lodge

Thank you for your kind words, we really appreciate your positive feedback.

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Review from Anne L (Wife of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has now been at the home for 2 years and myself and the family couldn't wish for him to be anywhere else, he is happy, in good health and enjoys his time with all the staff. He is well looked after. He is always well-fed, clean and tidy.
The staff are great with him and all the other residents.
Could do with more activities: singers, films etc.
I wanted to let all the people who work at Dovehaven Lodge know how much we appreciate the care and attention he gets from all.
The only thing I would like to mention is that the Beech Unit could do with being brightened up a bit.
Thank you to all.
Reply from Sara Allton, Home Manager at Dovehaven Lodge

Thank You, we really appreciate your kind words. From the whole team at Dovehaven Lodge

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Review from S N (Friend of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very satisfied with the way the staff react with my friend who needs reassurance and affection. Her medication is perfect, her anxiety has gone and she is able to cope with being with a lot of people after her life of quietness with just her husband and self for many years. She has adjusted
so well to accepting her place here, and the care she is given. I am given peace of mind when I visit her she is on the whole happy. The staff are all very patient indeed.
Reply from Sara Alton, Home Manager at Dovehaven Lodge

Thank you for your kind words, I will pass on your comments to the staff. We really appreciate your feedback.

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Review from Maureen (Sister of Resident) published on 30 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was cared for by everyone she had contact with. The home is excellent, they all do an amazing job. My sister loved it.
Reply from Jan Hunstone, Regional Manager at Dovehaven Lodge

Thank you for your review and comments. This has been passed onto all the homes staff.

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Review from Ken M (Friend of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
My friend has Alzheimers and Dovehaven Lodge was given to us on a list of appropriate homes. My friend was in there one week when she aspired and was admitted to the hospital. The gentleman that escorted her in the ambulance was lovely, though he couldn't converse in English. My friend couldn't go
back there. When her daughter went to collect her clothing and personal effects they were found to be in black bin bags in a cupboard. NB very few staff.
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Review from Elizabeth B (Daughter of Resident) published on 1 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my family, I would like to once again thank Dovehaven Lodge for the kindness and compassion shown to my dad during his final days. The support given to us a family was sensitive and caring during the period of dad's end of life care. My dad was a precious member of our family and as such
we are forever grateful to all the staff for their gentle and respectful care. Thank you from our hearts.
Reply from Jan Hunstone, Regional Manager at Dovehaven Lodge

Thank you for your comments which we have shared with the homes team. The team's thoughts are with you at this difficult time.

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Review from Martin B (Son of Resident) published on 11 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Greenfield Care Home for the fantastic care and treatment they provided for my mother over the last few weeks of her life and in particular, the palliative care they provide in the last few days.
They ensured my mother was comfortable and free from pain and provided
all the assistance and information to the family who were with my mother during her last few days. All the staff are a tribute to their profession and I and all the family thank them for their dedication.
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Review from Tully (Power of Attorney of Resident) published on 3 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I and my husband have visited this care home twice and the initial visit was pre-booked but the second visit was ad hoc. On both occasions, we were received with efficient, kindly and knowledgeable management and staff. We have been shown the facilities twice and on both occasions the rooms, social
areas, dining rooms, and bathrooms are spotless. The ambience is friendly and I would say buzzing as activities were in session both times. Ambient music, Wide clean corridors, pretty decorations and furnishings.


Hopefully, my relative will be able to move to this nursing home and I will feel happier that she can, in spite of her dementia, Enjoy her time.


Thank you

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Review from Denise (Daughter of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father receives very good care, his room is lovely and so is the staff and food. No complaints about the care he receives.
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Review from T B (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came to stay in Greenfields after a stay in hospital and was made very welcome by the staff who helped her to settle in. She was given a lovely room which is always kept very clean. I am surprised at how quickly she did settle and she always seems happy when I visit.
The unit manager is very
responsive to any requests and all the other staff are very caring and considerate.
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Review from L E (Granddaughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been looked after very well since he moved in here. The staff helped him to settle in well and he is looked after in a way which makes him feel at home. The manager is excellent and nothing is ever too much trouble. The care and kindness shown to grandad makes me feel happy. At all times
my family is welcomed and we love to see grandad well and settled.
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Review from Carole B (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother was admitted to Beech the care from all the staff, from the unit manager, care staff, and catering staff has been outstanding. The unit manager is very efficient and I have every confidence that my mum's needs are being well met. The atmosphere on the unit is very warm and welcoming.
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Review from W N (Relative of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member has lived at Greenfield for the last 2 years and enjoys the company from the other residents and staff. I have seen a big improvement in the home in the last 6 months and I would highly recommend this home.
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Review from J B (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been on two of the other units and her care has been very hit and miss.
Whereas, in Maple Unit, the care is excellent and the staff are very attentive. The unit is well managed.
I cannot recommend the other units, the managers changed a lot, so no consistency. But no faults in Maple Unit.
Mum
is 93 and in late stages of dementia.
Reply from Clare Sheehan, Careline Advisor at Dovehaven Lodge

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted that you feel the care on Maple Unit is excellent. We are constantly reviewing our care provision and will review with Justine the Unit Manager what is working well on her unit so that we can share this with the rest of the team.

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Review from Jane D (Daughter of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
No words could ever express my praise and thanks to the staff on maple unit. They truly are an amazing team who makes the house feel like one big family unit for the residents and family. My mum moved here from another care home and they restored our faith in the care system always going that extra
mile. They treated mum with the utmost dignity and respect from the minute she arrived right until she passed. The unit allowed the family to stay around the clock with her for the 3 days while she passed and went out of their way to make sure she was comfortable and made sure the family was also taken care of. Three members of staff, in particular, made the whole experience more comforting in the final days. I would highly recommend this unit to anyone who wants the best for their relatives it really is a home from home 5-star service.
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Review from Raymond H (Husband of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all superb/helpful and kind to everyone.
Unable to fault any aspects of this Greenfield home.
Would recommend this to anyone.
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Review from Christine W (Niece of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following our initial enquiry, we received immediate attention with courtesy and compassion. The placement has proved very beneficial with good signs of personal improvement to my aunt.
The staff are caring and kind and are tentative to their individual needs.
We feel assured that my aunt is receiving
the care she needs.
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Review from L C (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care of our mother since she moved into Maple Unit at the beginning of the year.
She is always up in a chair (i.e. not just left in bed) and staff interact with her all the time.
The staff are very friendly and keep us up to date with anything that's happening in regard to our
mother.
It is a very happy unit and much different to other units at Greenfield.
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Review from E M (Wife of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and understanding. An excellent unit manager who works hard. If there's any problem, they sort it out straight away to make my family satisfied.
I'm really happy for the care here in Greenfield.
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Review from S P (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is for the Maple Unit only at Greenfield Care Home.
Since mum moved to this unit, I have noticed a massive change in the care and management of her. I cannot praise the staff enough.
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Current Review Score: 9.2 (9.209)

Overview of Review Score

The Review Score of 9.2 (9.209) out of 10 for Dovehaven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.209 for Dovehaven Lodge is calculated as follows: ( (111 Excellents x 5) + (74 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (13 Very Poors x 1) ) ÷ 220 Ratings = 4.209
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dovehaven Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Emma

Emma Anforth

Job Title: Home Manager

Emma is dedicated to delivering the very best care to all residents at Dovehaven Lodge. Very experienced, she warmly welcomes enquiries to the home, feel free to get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dovehaven Lodge to verify any information. View our terms and conditions. Dovehaven Lodge has an Enhanced Service - more info.