Dovehaven Lodge

Many thanks.

My father was only with Dovehaven for a few months due to his care needs changing quite quickly. I always found every member of staff friendly polite and professional. Covid-19 presented even more difficulties and I was only able to see Dad once on his 85th birthday. This was handled very sensitively as it was distressing not being able to give him a hug. I can highly recommend this home to you.

A lovely caring home where the whole team have worked so very hard to keep everyone safe during covid. They care so much for all the residents and have gone to so much effort to keep us included and reassured. Cannot sing their praises enough.

Thank you to all.

I have been very satisfied with the way the staff react with my friend who needs reassurance and affection. Her medication is perfect, her anxiety has gone and she is able to cope with being with a lot of people after her life of quietness with just her husband and self for many years. She has adjusted so well to accepting her place here, and the care she is given. I am given peace of mind when I visit her she is on the whole happy. The staff are all very patient indeed.

My sister was cared for by everyone she had contact with. The home is excellent, they all do an amazing job. My sister loved it.

My friend has Alzheimers and Dovehaven Lodge was given to us on a list of appropriate homes. My friend was in there one week when she aspired and was admitted to the hospital. The gentleman that escorted her in the ambulance was lovely, though he couldn't converse in English. My friend couldn't go back there. When her daughter went to collect her clothing and personal effects they were found to be in black bin bags in a cupboard. NB very few staff.

On behalf of my family, I would like to once again thank Dovehaven Lodge for the kindness and compassion shown to my dad during his final days. The support given to us a family was sensitive and caring during the period of dad's end of life care. My dad was a precious member of our family and as such we are forever grateful to all the staff for their gentle and respectful care. Thank you from our hearts.

They ensured my mother was comfortable and free from pain and provided all the assistance and information to the family who were with my mother during her last few days. All the staff are a tribute to their profession and I and all the family thank them for their dedication.

I and my husband have visited this care home twice and the initial visit was pre-booked but the second visit was ad hoc. On both occasions, we were received with efficient, kindly and knowledgeable management and staff. We have been shown the facilities twice and on both occasions the rooms, social areas, dining rooms, and bathrooms are spotless. The ambience is friendly and I would say buzzing as activities were in session both times. Ambient music, Wide clean corridors, pretty decorations and furnishings.

Hopefully, my relative will be able to move to this nursing home and I will feel happier that she can, in spite of her dementia, Enjoy her time.

Thank you

My Father receives very good care, his room is lovely and so is the staff and food. No complaints about the care he receives.

The unit manager is very responsive to any requests and all the other staff are very caring and considerate.

My grandad has been looked after very well since he moved in here. The staff helped him to settle in well and he is looked after in a way which makes him feel at home. The manager is excellent and nothing is ever too much trouble. The care and kindness shown to grandad makes me feel happy. At all times my family is welcomed and we love to see grandad well and settled.

Since my mother was admitted to Beech the care from all the staff, from the unit manager, care staff, and catering staff has been outstanding. The unit manager is very efficient and I have every confidence that my mum's needs are being well met. The atmosphere on the unit is very warm and welcoming.

My family member has lived at Greenfield for the last 2 years and enjoys the company from the other residents and staff. I have seen a big improvement in the home in the last 6 months and I would highly recommend this home.

Mum is 93 and in late stages of dementia.

No words could ever express my praise and thanks to the staff on maple unit. They truly are an amazing team who makes the house feel like one big family unit for the residents and family. My mum moved here from another care home and they restored our faith in the care system always going that extra mile. They treated mum with the utmost dignity and respect from the minute she arrived right until she passed. The unit allowed the family to stay around the clock with her for the 3 days while she passed and went out of their way to make sure she was comfortable and made sure the family was also taken care of. Three members of staff, in particular, made the whole experience more comforting in the final days. I would highly recommend this unit to anyone who wants the best for their relatives it really is a home from home 5-star service.

Would recommend this to anyone.

We feel assured that my aunt is receiving the care she needs.

It is a very happy unit and much different to other units at Greenfield.