Greenfield Care Home

Tag Lane, Ingol, Preston PR2 7AB

Split across four individual buildings, Greenfield Care Home offers a variety of personalised care and support options. These include dementia care, nursing, respite, convalescence and palliative care. The experienced and friendly care team at Greenfield strive to provide high quality, round the clock care in a welcoming and homely environment.

Greenfield is set across one floor allowing support for differing levels of mobility. Accommodation offers bight and spacious living areas, ensuite bedrooms and views over the landscaped gardens. Residents are encouraged to personalise their room with small items such as photos and ornaments.

Mealtimes are an important part of the day and allow residents to enjoy socialising while benefiting from nutritious food. Friends and family are always welcome.

An activities programme targets the mental and physical health of residents, which includes gardening, pet therapy and trips to places of local interest.

Group: HC-One

Person in charge: Suzanne Scholz (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 112 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): German, Spanish; Castilian, Polish, Swedish

Single Rooms: 104

Shared Rooms: 4

Rooms with ensuite WC: 5

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Greenfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Greenfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Greenfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.559 for Greenfield Care Home is calculated as follows: ( (208 Excellents x 5) + (92 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 322 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Greenfield Care Home is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 22.4 positive Reviews (112 registered maximum number of service users ÷ 5). 23 Reviews ÷ 22.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Greenfield Care Home has a Review Score of 9.6 (9.559) from 27 Reviews


Average Ratings

  • Excellent
    18
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greenfield Care Home?

  • Extremely LIKELY
    23
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenfield Care Home

  • Daughter of Resident/Service User
    12
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

My husband was moved to Beech Unit on 17th April 2018. he was welcomed by all staff and unit manager and is treated with dignity and friendliness by all carers and nursing staff, he has settled in well and is happy there. His room is always clean and tidy and he is always clean and tidy his clothes are also kept clean. the staff are welcoming to all family they work hard and sometimes I think they deserve a medal and more money for the tireless work and dedication to all the people they care for.

My family and I would definitely recommend this home.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

No words could ever express my praise and thanks to the staff on maple unit. They truly are an amazing team who makes the house feel like one big family unit for the residents and family. My mum moved here from another care home and they restored our faith in the care system always going that extra mile. They treated mum with the utmost dignity and respect from the minute she arrived right until she passed. The unit allowed the family to stay around the clock with her for the 3 days while she passed and went out of their way to make sure she was comfortable and made sure the family was also taken care of. Three members of staff, in particular, made the whole experience more comforting in the final days. I would highly recommend this unit to anyone who wants the best for their relatives it really is a home from home 5-star service.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff all superb/helpful and kind to everyone.
Unable to fault any aspects of this Greenfield home.
Would recommend this to anyone.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

Following our initial enquiry, we received immediate attention with courtesy and compassion. The placement has proved very beneficial with good signs of personal improvement to my aunt.
The staff are caring and kind and are tentative to their individual needs.
We feel assured that my aunt is receiving the care she needs.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has been on two of the other units and her care has been very hit and miss.
Whereas, in Maple Unit, the care is excellent and the staff are very attentive. The unit is well managed.
I cannot recommend the other units, the managers changed a lot, so no consistency. But no faults in Maple Unit.
Mum is 93 and in late stages of dementia.

How likely would you be to recommend Greenfield Care Home? Likely

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Average Rating:   3.7 out of 5

Clare Sheehan, Careline Advisor at Greenfield Care Home responded to this review on 14 May 2018:

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted that you feel the care on Maple Unit is excellent. We are constantly reviewing our care provision and will review with Justine the Unit Manager what is working well on her unit so that we can share this with the rest of the team.

Very pleased with the care of our mother since she moved into Maple Unit at the beginning of the year.
She is always up in a chair (i.e. not just left in bed) and staff interact with her all the time.
The staff are very friendly and keep us up to date with anything that's happening in regard to our mother.
It is a very happy unit and much different to other units at Greenfield.

How likely would you be to recommend Greenfield Care Home? Likely

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Average Rating:   4 out of 5

Staff are very friendly and understanding. An excellent unit manager who works hard. If there's any problem, they sort it out straight away to make my family satisfied.
I'm really happy for the care here in Greenfield.

How likely would you be to recommend Greenfield Care Home? Likely

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Average Rating:   4.2 out of 5

Since the moment Dad arrived here at Greenfield he has been looked after with great care and dignity.
The staff attention is second to none as nothing is ever too much trouble.
Dad has settled and as a family, we feel he is happy in what is now his home.
Thank you to all at Greenfield.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

My review is for the Maple Unit only at Greenfield Care Home.
Since mum moved to this unit, I have noticed a massive change in the care and management of her. I cannot praise the staff enough.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Since mum moved to Maple, she is much improved, up and dressed and having showers.
We all love visiting now. Great staff all around. Keep it going.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4 out of 5

My 89-year-old mum had late stage dementia and a number of other health issues. After spending seven weeks in hospital the time came for her to be moved to a nursing home for her 'end of life' care.
We visited a number of nursing homes in our area and chose Greenfield because we sensed that the staff were warm, caring and friendly and we also had a good feel for the place itself when we were shown around. We were also impressed by the Unit Manager who reassured us that our mum would be well looked after and would have her pain managed effectively.
Mum's stay at Greenfield was short but she was very well looked after by friendly and helpful nurses and support staff, who were also welcoming and supportive to family members.
Mum's pain control was managed effectively and she passed away peacefully. The family are very grateful to the (Maple) Unit Manager and to all the staff at Greenfield during what was a very difficult time for us.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I cannot praise Greenfield Care Home highly enough.
Although my dad is a recent resident, the whole team have provided much care, kindness and support to make him feel at home.
They have taken time to truly understand him and his nursing needs and have worked hard to make sure his quality of life is as good as it can possibly be with his dementia.
Special mention for the general manager, the unit manager, all the nursing staff, the assistants and admin staff. In fact, every member of this team deserves a thank you. We, as a family are forever grateful for the love and support which makes the difference between living and existing.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Thank you for the way your staff did my husband proud on his birthday, looking after his relatives and supplying his lovely birthday cake.

I am so happy he is being looked after and cared for by such wonderful, kind staff. It relieves me so much, everything in Greenfield is spot on. Thank you.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Thank you to the brilliant staff looking after my brother-in-law. The nursing home is bright and pleasant to walk into. He has his own spotless clean bedroom. The staff are so helpful and kind. They converse as much as possible with his family, re medication etc., which is helpful in the forward-looking care for him. Thank you!

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The Unit Manager and her team at Maple House at Greenfield Care Home have cared for my mother tirelessly over the past 2 years. They were always professional and empathetic towards my mother during her stay and also myself and my family. It is fair to say that they have been a tower of strength.
In days when it is all too easy for the media to only promote negative stories about care homes, I think it is important to provide some form of balance by saying that in my experience the level of care provided by the Greenfield team has far exceeded my expectations. My mother quickly settled in and considered it to be her home where she was lovingly cared for. She was able to surround herself with personal effects such as a display cabinet with ornaments in and books and plants which made the room so homely. I sincerely thank them on behalf of my mother who has now sadly passed away and myself together with my family for their exceptional level of care.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care received in both Oak House and Maple House (Greenfields) has been outstanding. My father in law was treated with dignity, care and compassion, as were our family members. All the staff always greeted us with a smile and we felt they were all genuinely caring people. There was never anything that was too much trouble for them to help my father in law with or to assist us too. A great team, lead by a great manager.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The standards of Maple House are excellent. Staff are friendly and caring, the home is clean and comfortable, meals varied and well presented.
Any problems or worries are dealt with promptly. Residents are treated with dignity and compassion. My sister is part of a family community which is a very happy environment. Staff go out of their way to make everyone happy, including visitors.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the care staff and the treatment and the care my wife gets. I am very happy with the new unit manager and find her very approachable and respectful. I have no issues with the unit as I believe it is very good.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have found the staff to be helpful and keep me informed of any problems with my sister.
They are very cheerful and I feel confident that she is being well cared for and leaves me without any worries on her account. The lounge and her bedroom are always clean and tidy.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My grandma had been taken in by this kind and caring home, at the end of her journey. The family could not have chosen a better place. Thank you to all the staff who looked after her with dignity and compassion.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mum had been a resident at Greenfield Care Home for over 65 years. Sadly we knew the end was approaching but the staff were amazing. The Manager and a member of staff who cared for Mum for years, both were kind beyond words up to the time she died. She was treated with care, love and dignity and we couldn't have asked for more at a very sad time.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Since coming to Greenfield my husband has had much better physical care but I feel that he is lacking in mental stimulation. The unit manager has said there will be extra training the new year and liaising with activities. /the staff treat my husband well and look after him. I find the new manager approachable and sticks to her word and if I or my family have any ideas she acts on these and listens.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4 out of 5

The home covers several units.
The unit Mum is on, certainly provides the care she requires.
Staff are caring and thoughtful.
They are very welcoming with visitors.
I am always informed of any problems/changes with Mum's health and am happy with the service/care provided.
I am hopeful that the new management will continue and, indeed, possibly improve, the good work of the home and the care of all the residents.
My only negative comment relates to the decoration in the unit's lounge/dining area - this needs refreshing, as does the decoration in Mum's bedroom.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Clare Sheehan, Care Advisor at Greenfield Care Home responded to this review on 01 Feb 2018:

Thank you for your review, we appreciate all feedback received as this helps us to improve our service where required. We are pleased that you are generally happy with the Care provision to your Mother whilst she resides at Greenfield Care Home.
We are happy to discuss any preferences Relatives have in relation to room décor. We have a full-time Maintenance Operative whom can undertake any agreed changes. The Home’s communal décor is currently under review.

The manager and staff were very helpful when my mother first moved into the home.
My Mother was not happy in her first unit and neither was I. She has now moved and she is much happier and looked after better. They could do with more staff and needs decorating.

How likely would you be to recommend Greenfield Care Home? Unlikely

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Average Rating:   2.9 out of 5

Emily Wilson, Customer Service Administrator at Greenfield Care Home responded to this review on 26 Apr 2017:

Thank you for your feedback, we really appreciate it. The Bupa Customer Care Team.

I am very pleased that Greenfield Care Home really did a good job of taking care of my Mother-in-Law. I noticed that she looks very radiant now. The home is very clean, staff are very helpful and always with a smile, plus they are very gentle to all the residents. At least myself and my Hubby are at peace of mind thinking of the welfare of my Mother-in-Law. Thank you Greenfield Care Home and may God bless the residents and all the staff.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Greenfield Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am pleased that you are happy with Greenfield Care Home, their staff, and the care your Mother-in-law is receiving. I am so pleased that it is enabling you and your Husband to feel content with your Mother-in-law being in this home. The Bupa Customer Care Team.

I am very impressed by all the staff and the accommodation. I can relax in the knowledge that my Mother is in very good hands whilst I live so far away, Malaysia.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Greenfield Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am so pleased that you are happy with Greenfield Care Home, their staff, and the care your Mother is receiving. The Bupa Customer Care Team.

I find the home to be very welcoming with staff that are very friendly who have empathy, sympathy and are dedicated to the residents they look after.

The care my relative receives is very good, she is very well supported and very well looked after.

She has settled in well to her environment. Overall, I am very pleased with the care and attention she gets.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Greenfield Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am pleased to hear that your relative has settled into Greenfield well, and they are happy with the care they are receiving. The Bupa Customer Care Team.

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Greenfield Care Home