Greenfield Care Home, Preston, Lancashire
Greenfield Care Home, Preston, Lancashire
Greenfield Care Home, Preston, Lancashire

Split across four individual buildings, Greenfield Care Home offers a variety of personalised care and support options. These include dementia care, nursing, respite, convalescence and palliative care. The experienced and friendly care team at Greenfield strive to provide high quality, round the clock care in a welcoming and homely environment.

Greenfield is set across one floor allowing support for differing levels of mobility. Accommodation offers bight and spacious living areas, ensuite bedrooms and views over the landscaped gardens. Residents are encouraged to personalise their room with small items such as photos and ornaments.

Mealtimes are an important part of the day and allow residents to enjoy socialising while benefiting from nutritious food. Friends and family are always welcome.

An activities programme targets the mental and physical health of residents, which includes gardening, pet therapy and trips to places of local interest.

Group: HC-One

Person in charge: Suzanne Scholz (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 112 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): German, Spanish; Castilian, Polish, Swedish

Single Rooms: 104

Shared Rooms: 4

Rooms with ensuite WC: 5

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Greenfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Greenfield Care Home has a Review Score of 8.6 (8.648)

The Review Score of 8.6 (maximum of 10) for Greenfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Greenfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.246 for Greenfield Care Home is calculated as follows: ( (60 Excellents x 5) + (48 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 130 Ratings = 4.246

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.402 Points relating to the number of positive Reviews for Greenfield Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 22.4 positive Reviews (112 registered maximum number of service users ÷ 5). 9 Reviews ÷ 22.4 Target = 0.402

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greenfield Care Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenfield Care Home

  • Daughter of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

I am very happy with the care staff and the treatment and the care my wife gets. I am very happy with the new unit manager and find her very approachable and respectful. I have no issues with the unit as I believe it is very good.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found the staff to be helpful and keep me informed of any problems with my sister.
They are very cheerful and I feel confident that she is being well cared for and leaves me without any worries on her account. The lounge and her bedroom are always clean and tidy.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My grandma had been taken in by this kind and caring home, at the end of her journey. The family could not have chosen a better place. Thank you to all the staff who looked after her with dignity and compassion.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum had been a resident at Greenfield Care Home for over 65 years. Sadly we knew the end was approaching but the staff were amazing. The Manager and a member of staff who cared for Mum for years, both were kind beyond words up to the time she died. She was treated with care, love and dignity and we couldn't have asked for more at a very sad time.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since coming to Greenfield my husband has had much better physical care but I feel that he is lacking in mental stimulation. The unit manager has said there will be extra training the new year and liaising with activities. /the staff treat my husband well and look after him. I find the new manager approachable and sticks to her word and if I or my family have any ideas she acts on these and listens.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The home covers several units.
The unit Mum is on, certainly provides the care she requires.
Staff are caring and thoughtful.
They are very welcoming with visitors.
I am always informed of any problems/changes with Mum's health and am happy with the service/care provided.
I am hopeful that the new management will continue and, indeed, possibly improve, the good work of the home and the care of all the residents.
My only negative comment relates to the decoration in the unit's lounge/dining area - this needs refreshing, as does the decoration in Mum's bedroom.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Clare Sheehan, Care Advisor at Greenfield Care Home responded to this review on 01 Feb 2018:

Thank you for your review, we appreciate all feedback received as this helps us to improve our service where required. We are pleased that you are generally happy with the Care provision to your Mother whilst she resides at Greenfield Care Home.
We are happy to discuss any preferences Relatives have in relation to room décor. We have a full-time Maintenance Operative whom can undertake any agreed changes. The Home’s communal décor is currently under review.

Our main concern is lack of stimulation for bed bound residents.
Generally, at the moment, the home and unit seem clean and well maintained (Beech Unit) Mother who is bed bound is clean and fairly well cared for but is often dishevelled and looking uncomfortable when we visit. She is tended accordingly to unit protocols (for turning, changing, changing, hydration etc) but seems she could benefit from further checks and attention to maintain her general level of comfort. Staff generally are very friendly and caring, however, room for improved communication with family.

How likely would you be to recommend Greenfield Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Clare Sheehan, Care Advisor at Greenfield Care Home responded to this review on 06 Feb 2018:

Thank you for your review, we appreciate all feedback received as this helps us to improve our service where required. This Resident has now moved into our Nursing unit, which is more appropriate for her needs, and I am happy to inform that she is spending time out of bed and enjoying being able to socialise. Our aim is to provide Kind Care to all and I am sorry if you feel our service has fallen short on this occasion. Should you require anything further please do not hesitate to contact the Unit or Home Manager.

The manager and staff were very helpful when my mother first moved into the home.
My Mother was not happy in her first unit and neither was I. She has now moved and she is much happier and looked after better. They could do with more staff and needs decorating.

How likely would you be to recommend Greenfield Care Home? Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Emily Wilson, Customer Service Administrator at Greenfield Care Home responded to this review on 26 Apr 2017:

Thank you for your feedback, we really appreciate it. The Bupa Customer Care Team.

I am very pleased that Greenfield Care Home really did a good job of taking care of my Mother-in-Law. I noticed that she looks very radiant now. The home is very clean, staff are very helpful and always with a smile, plus they are very gentle to all the residents. At least myself and my Hubby are at peace of mind thinking of the welfare of my Mother-in-Law. Thank you Greenfield Care Home and may God bless the residents and all the staff.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Greenfield Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am pleased that you are happy with Greenfield Care Home, their staff, and the care your Mother-in-law is receiving. I am so pleased that it is enabling you and your Husband to feel content with your Mother-in-law being in this home. The Bupa Customer Care Team.

I am very impressed by all the staff and the accommodation. I can relax in the knowledge that my Mother is in very good hands whilst I live so far away, Malaysia.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Greenfield Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am so pleased that you are happy with Greenfield Care Home, their staff, and the care your Mother is receiving. The Bupa Customer Care Team.

I find the home to be very welcoming with staff that are very friendly who have empathy, sympathy and are dedicated to the residents they look after.

The care my relative receives is very good, she is very well supported and very well looked after.

She has settled in well to her environment. Overall, I am very pleased with the care and attention she gets.

How likely would you be to recommend Greenfield Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Greenfield Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am pleased to hear that your relative has settled into Greenfield well, and they are happy with the care they are receiving. The Bupa Customer Care Team.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Greenfield Care Home