The Grove Nursing Home, part of Walton Care Group, is a privately run nursing and care home situated in the Rosegrove area of Burnley.
The Grove's staff pride themselves on offering a friendly, care environment while practising a high standard of care.
The surroundings are light, spacious and extremely comfortable with an emphasis on friendliness and efficiency.
The Grove is dual registered for nursing care and young disabled although mainly catering for the elderly and is fully compliant with the requirements of the Care Quality Commission.
In addition, the home is independently assessed to ensure the home’s fully compliant status.
Group: Walton Care Ltd
Person in charge: Claire Tighe (Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 39
Rooms with ensuite WC: 10
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Grove: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for The Grove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for The Grove in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.59 for The Grove is calculated as follows: ( (74 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 117 Ratings = 4.59
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Grove is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 9 Reviews ÷ 7.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Grove has a Review Score of 9.6 (9.590) from 10 Reviews
Review submitted from a Postal Card by Susan B (Daughter of Resident) on Thursday 3 May 2018. Relates to March 2018.
My father is very happy and comfortable at The Grove. He loves the food and his room has everything he needs. The staff are all lovely including the night staff. They always use my dad's name and they know who we are when we visit.
His care after falling was excellent and he was reassured by the staff as he waited for the ambulance. I would have no hesitation recommending The Grove to anyone looking for a home from home for their relative. A very safe, warm place. Thank you.
How likely would you be to recommend The Grove? Extremely Likely
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Review submitted from a Postal Card by Alison L (Daughter of Resident) on Thursday 19 April 2018. Relates to March 2018.
Mum has dementia and she's well looked after here. Individual staff care about the residents they look after. As someone who visits regularly, I'm always greeted by name and I feel part of a community. The staff treat mum with respect and, though busy, will find time to chat. The nurses do a great job and it's reassuring to know one's always on hand. Mum always enjoys her food here.
How likely would you be to recommend The Grove? Extremely Likely
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Review submitted from a Postal Card by Sandra B (Daughter of Resident) on Friday 6 April 2018. Relates to March 2018.
Staff are always pleasant and make us feel welcome. I can always enquire about my relative and am always kept informed. The place and rooms are always clean and tidy. There are always staff on hand.
How likely would you be to recommend The Grove? Extremely Likely
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Review submitted from a Postal Card by J F (Granddaughter of Resident) on Wednesday 4 April 2018. Relates to January 2018.
When my grandad was in The Grove on respite I could not thank the staff enough for their support towards my grandad and myself. All the staff, from carers to cleaners to management, had a professional, caring attitude towards not just my grandad but other residents too.
How likely would you be to recommend The Grove? Extremely Likely
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Review submitted from a Postal Card by Sharon J (Daughter of Resident) on Wednesday 4 April 2018. Relates to March 2018.
Kind, caring, staff. Management there to help if any problems and if you find there is, the management will support and help you with getting the best outcome for your relative.
How likely would you be to recommend The Grove? Likely
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Review submitted from a Postal Card by Josephine R (Daughter-in-law of Resident) on Thursday 8 March 2018. Relates to February 2018.
The Grove is a very good care home. The staff are all caring. The kitchen staff are good and the food is good and a good choice for residents.
How likely would you be to recommend The Grove? Extremely Likely
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Review submitted from a Postal Card by Michael M (Son-in-law of Resident) on Wednesday 7 March 2018. Relates to February 2018.
Overall care very good. The staff are very welcoming. Odd times asked about his wellbeing but always had honest answers.
How likely would you be to recommend The Grove? Extremely Likely
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Review submitted from a Postal Card by Barbara F (Mother of Resident) on Tuesday 6 March 2018. Relates to February 2018.
My son has been a resident of The Grove for almost two years (he has severe M.S.) and needs 24-hour care. The staff are very supportive and treat him with dignity and kindness and any worries or problems we have are dealt with straight away. The overall atmosphere is nice and friendly.
How likely would you be to recommend The Grove? Likely
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Review submitted from a Postal Card by Clare H (Daughter of Resident) on Tuesday 6 March 2018. Relates to February 2018.
Happy with all the care provided to my mum. Highly recommended to anyone wanting their relative to come for a long time or just respite. A lot of entertainment provided for the residents from singers coming in to arm exercise to group games.
How likely would you be to recommend The Grove? Extremely Likely
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Review submitted from a Website Submission by Judith G (Daughter of Resident) on Tuesday 18 April 2017. Relates to April 2017.
My father has received excellent care during his stay at The Grove. He went initially on respite, he lived with me at the time and has dementia. He thought he been to Blackpool on holiday! On his next visit, the staff welcomed him like a long lost friend and really made him feel at home. He moved in permanently just over a year ago when I could no longer cope as he needed care during the night. All the staff, carers, cleaners, kitchen staff are like his extended family. He is now on end of life care and they have been fantastic, both with him and with us, I can't praise them enough. All too often all you hear about is the bad press when there are so many wonderful people doing an outstanding job under incredible pressure. My dad's last few years have been enhanced by his stay at The Grove and I can't thank them enough.
How likely would you be to recommend The Grove? Extremely Likely
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April 2017
Recipient: The Grove
Date: Friday 07 Apr 2017
January 2014
December 2013
May 2013
November 2012
June 2012
Job Title: Director
Joined: 1995
Description:
Proprietor and Director with 19 years industry experience
Job Title: Manager
Joined: 2014
Description:
Claire Tighe has many years’ experience working as both a qualified nurse and a Home Manager in nursing homes. Claire qualified from Blackburn, Hyndburn and Ribble Valley Health Authority in 1992 as a Level 1 ENB General Nurse, going on to gain further qualifications over the next few years including NVQ Level 4 Registered Manager (Adults) in 2006. Claire is responsible for the smooth running of the home and is available Monday to Friday between 8.30am and 4.30pm and any other time by appointment.
Job Title: Adminsitrator
Joined: 2014
Description:
Maria Samuels handles all administration within the home and is the main point of contact for all funding matters. Maria has achieved NVQ Level 3 in Administration and Diploma's in Customer Services and Supervisory Skills.