Paradise House

30 Paradise Lane, Leyland PR26 7ST
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9.7 39 Reviews
  • Paradise House, Leyland
Paradise House is a purpose-built home and is situated on the west side of Leyland, close to local shops and amenities and surrounded by parkland. All residents are provided with individual personal or nursing care by highly trained staff within a warm, relaxed and friendly environment.

They work closely with residents to develop a joint care plan and encourage involvement in activities that suit individual personal interests and abilities. Help is always on hand with an emergency call system.

They pride themselves on being a high-quality nursing and residential care provider that strives to deliver a first-class service to all residents. In addition, dedicated domestic staff provides a daily room cleaning and laundry service and catering staff ensure that all meals are prepared freshly on-site each day.

Morning coffee and afternoon tea are always available and they also cater for specialist dietary requirements and individual preferences.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarah Salvin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (39)

Visiting

  • Families free to visit anytime, but the home would encourage visits to avoid mealtimes.

Parking

  • Car park at the home but there is plenty of safe parking on the road outside of the home

Paradise House Reviews (39)

9.7

Paradise House has a Review Score of 9.7 (9.699) out of 10, based on 13 reviews in the last 2 years.
Over all time Paradise House has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Paradise House
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Total of 39, showing 21-39
Review from Trevor G (Brother of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has resided at Paradies House since February 2020. She suffers from Alzheimer's disease. She is often confused about everything and can be very difficult and violent at times. The staff have always been marvellous with her. They are so patient. On December 20th 2021, she suffered s stroke
and was in the hospital for three wells; then she was found a nursing bed at another care home before moving back to Paradise House after being assessed as suitable to go. She is slowly getting some mobility back in her legs and is very pleased to be back home at Paradies House, where she knows a lot of the staff and residents. A great care home.
Reply from Alison Foreman, Head of Sales and Marketing at Paradise House

Thank you for your review of Paradise House; we do appreciate your comments and ratings. Kind regards.

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Review from D M (Son of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Paradise House for 8 months now and is very settled, comfortable and at ease here. She always comments on how well she is cared for and how grateful she is for the care and support she receives. I can tell how comfortable and at ease she feels from her demeanour and natural relationship
with all the staff who always treat her with respect, consideration and friendly courtesy. It is lovely to see mum doing so well at her age.
Reply from Alison Foreman, Head of Sales and Marketing at Paradise House

Many thanks for taking the time and trouble to review Paradise House. It is so good to know that you are happy with the care and attention given by the team, who always work so hard to provide care in a respectful, caring manner. Kind regards

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Review from Ian B (Son of Resident) published on 9 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been in Paradise House now for 4 years and I rate his care as exceptional. I have sat with my father for many hours over this time where I haven't been noticed by the care staff going about their business looking after the residents and I have never seen or heard anything that has detracted
from my high opinion of my father's care.


Prior to Covid, I have always been impressed with the activities that have been laid on to stimulate the residents. As an only child, it was very hard for me to put my father in care and the level of care my father has received over the last 4 years has been a great comfort to me. I would highly recommend Paradise House to anyone needing residential care for a relative with dementia.

Reply from Alison Foreman, Head of Sales and Marketing at Paradise House

Thank you for your wonderful review, the team will be so pleased with your comments. Your longstanding association with the home will also give those searching for care much reassurance about the standard of care delivered at the home. Kind regards.

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Review from Amanda L (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my father fell and had vascular dementia, my family found ourselves very unexpectedly having to find him a care home and what a nightmare that was. We wanted the very best for him but we also wanted a place that felt like home where he would be treated with respect, kindness and care. We researched
care homes, reached out to the community and we were so very fortunate in finding Paradise House. Nothing is too much for the staff there. You can visit any time, (that says a lot) and with no notice. All the staff knows dad, his likes and dislikes and they contact me if they have any concerns with his health. He has an Alexa in his room and they put on his favourite music. There are social events put on. I have very high standards and didn't think any care home would meet them but I was wrong. Dad has now been in Paradise House since September 14th and will stay there as long as he is able. This is truly a wonderful place.
Reply from Alison Foreman, Head of Sales and Marketing at Paradise House

Thank you very much for taking the time and trouble to review Paradise House. Your feedback and comments will give much reassurance to those looking for care for a loved one. The experience of others certainly helps families feel reassured and easier to make a care home choice. The team will very much appreciate your kind words.

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Review from Joyce C (Friend of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the present manager has returned to Paradise House, the care has been excellent as it was when she was manager previously. The staff- many of the original team who have also returned are polite, helpful and supportive.
Reply from Alison Foreman, Head of Sales and Marketing at Paradise House

Many thanks for your wonderful 5* review and comments, both are much appreciated.

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Review from K G (Sister of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the present Manager (September 2021) has returned to Paradise House, standards are excellent again. The previous staff have returned- a tribute to the present manager and all is well again. The staff are professional, polite, caring and thoughtful now- again.
Reply from Alison Foreman, Head of Sales and Marketing at Paradise House

Many thanks for your wonderful review. I am sure that the manager and her team very much appreciate your comments.

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Review from Wendy L (Daughter of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has now been a resident at Paradise House for two months and myself and mum are so happy with the home. We had a bad experience in the past but Paradise House has completely changed our minds on care homes and to see my dad happy and settled there is just wonderful and gives us peace of mind. Thank
you to all the amazing staff at Paradise House.
Reply from Alison Foreman, Head of Sales and Marketing at Paradise House

Thank you very much for your review, we very much value your feedback and it will be very useful for others who are considering Paradise House as a home for a loved one.

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Review from Chris H (Partner of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner developed dementia a few years ago and recently declined to a point where she needs 24/7 care and I was unable to cope. I managed to get her a place in Paradise House. It was a hard decision to make but the best one for her. The manager and her staff have been brilliant from day one. She
loves it and all the staff. I can now get a good night's sleep knowing she is being looked after and the bonus is that I can still take her out and spend quality time with her.
Reply from Alison Foreman, Head of Sales and Marketing at Paradise House

Thank you very much for taking the time and trouble to review Paradise House. To know that you are happy with all aspects of your partner's care is really important to us. Your 5* review is very much appreciated, the team at Paradise will be over the moon with your feedback. Kind regards.

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Review from Andrea T (Daughter of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into the home in June 2020 during the lockdown, so we have not been able to go into the care home as of yet. Although we had communication problems at first, there has in the last few months been a new manager and a new deputy manager and our experience since then has vastly improved. We now
have regular updates and conversations about mum and it's lovely to know that she has now made connections with some staff and they with her. A big thank you to all the staff at Paradise House, you are all doing a fabulous job. Mum has made a couple of special connections with staff and although I cannot name them, one she calls 'a lovely little girl and the other is a lovely guy that she refers too as 'Our'. Also well done to the new management team, I now feel that mum is in a kind and caring environment. Myself and family are looking forward to meeting more staff when the home can again open its doors to visits.
Reply from Ren Kataria, Home Manager at Paradise House

Thank you very much for taking the time and trouble to review Paradise House. Your feedback regarding the team is much appreciated, everyone works so hard to ensure that families are still included in the life of the home, as much as possible. As the months have gone on, we have had to adopt many different ways of communicating with the outside world - our families, our professionals in the community and between the homes in our organisation, but things are far smoother now! Your ongoing support of the home is much appreciated.

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Review from S W (Daughter of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every credit to the staff for keeping themselves safe in order to care for our relatives who have become their family, during this unprecedented worrying period of time. I am sure relatives of residents cannot thank the very caring staff at Paradise House.
Reply from Sandra Carr, Home Manager at Paradise House

All the team at Paradise House really appreciate your kinds words. The resident's happiness is essential to us.

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Review from Christine O (Niece of Resident) published on 29 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Paradise House is set in a country lane near Leyland. It is a modern, purpose-built, well-lit building on two floors. Each floor has a large residents lounge.
On our initial visit to see what the home was like, we arrived without appointment and were shown around the whole building immediately with
a member of staff. The residents were mostly in the lounge areas and just finishing lunch. The staff were engaged with helping some residents eat or clearing away. Conversation between staff and residents was continuous. Staff were happy to answer a multitude of questions and were very reassuring. We have visited our relative several times and she was settling in and eating well. The family have been consulted over medical and personal care. We are very happy with Paradise House staff, care, and compassion.
The furniture in the bedrooms is specifically chosen avoiding sharp corners. Each room has a personal wash area/sink/mirror and ample room for storing clothing and personal belongings.
Reply from Sandra Carr, Home Manager at Paradise House

Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.

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Review from Barbara B (Daughter of Resident) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are not enough words to say how fabulous this care home is, they are like my extended family. My father since day one has never asked about leaving or going home. The staff go above and beyond to look after him and the other residents. It’s such a hard decision to put a family member in a care
home but he is so happy there, and I can’t thank them enough for being there for him. Not a bad word to say about Paradise House or the staff there. Many thanks to you all.
Reply from Sandra Carr, Home Manager at Paradise House

Thank you so much for your kind words, we really appreciate it.

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Review from G R (Husband of Resident) published on 20 April 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I don't like my wife being there because one reason is they make her stay in her wheelchair all the time, whilst all the other residents can sit on other, more comfortable chairs and she sometimes says she is sore and not comfortable. Wheelchairs are not for sitting on all day. I have told them.
Reply from Sandra Carr, Home Manager at Paradise House

Thank You for your review. It is with regret that you are unhappy with the standard of care provided at Paradise House. As the home manager, I want to assure you that your wife's welfare is our key objective. I am more than happy to discuss your concerns with you and following lockdown, further explore occupational therapy.

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Review from Carole M (Daughter-in-law of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been very helpful and always pleasant in manner. Whenever I visit Paradise House, everyone, staff and residents, are all fully involved/included in daily activities. The level of care is excellent and I and my family would recommend Paradise House to family and friends.
Reply from Sandra Carr, Home Manager at Paradise House

Thank you so much, we really appreciate your positive feedback.

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Review from H M (Wife of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Manager and staff are caring and thoughtful. All are very approachable if there are any concerns.
Reply from Sandra Carr, Home Manager at Paradise House

You're welcome, he is an absolute pleasure to care for.

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Review from D D (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, since arriving at Paradise House, has been a lot better in himself. He doesn't feel isolated and lonely any more. The staff do an amazing job and we have no complaints.
Reply from Sandra Carr, Home Manager at Paradise House

Thank you - your comments mean so much to us. He puts a smile on our faces every day.

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Review from Barbara M (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been cared for very well. The staff are wonderful and all of them are patient and very caring. I would recommend this home to anyone. It has always been clean and residents are happy and well looked after.
Reply from Sandra Carr, Home Manager at Paradise House

Thank You for your kind words - they mean so much to the Paradise House team.

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Review from Chris M (Son of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is an absolute gem. Placing a loved one in care is one of the hardest decisions a family can make. After looking at so many care homes and thinking we would never find the right one we were told about Paradise House and when we visited we knew within minutes that this was the place for Mum.
It is bright, cheerful, and very clean. The resident's rooms are immaculate and bathrooms kept spotless. Most important are the staff. They are truly caring from the Manager down to cleaning staff. They really do go the extra mile. We have seen nothing but kindness and respect for the residents from the staff, most of whom have been there for the two years that Mum has been a resident and we have never had any worries about her care. She is happy, always clean, and well dressed. Her physical health has improved and stabilised. The meals are excellent and there are lots of activities for residents. There is a real family feel too as we have got to know the other residents and their families.
Reply from Sandra Carr, Home Manager at Paradise House

Thank you, Chris, your mum is very dear to us at Paradise House. She is a pleasure and brings a smile to our face on a daily basis.

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Review from G R (Husband of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my wife became a full-time resident, I have been completely satisfied with all aspects of the home and would have no hesitation in recommending it to family or friends.
Reply from Sam Jacob, Managing Director at Paradise House

Thank you so much for your kind words regarding the care provided at Paradise House - we are delighted that you are pleased with our service and have fed back your words to the team.

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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Paradise House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.699 for Paradise House is calculated as follows: ( (120 Excellents x 5) + (25 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 156 Ratings = 4.699
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Paradise House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Stefanie

Stefanie Grant

Job Title: Home Manager at Paradise House

Welcome to Paradise House, where we are dedicated to creating a warm, supportive and homely environment for our residents.

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