






Hazeldene Care Home offers a warm and welcoming environment to all individuals, providing both residential and respite care, as well as specialist dementia care within dedicated, purpose-designed units.
The home is supported by a committed and compassionate team of professionals who are dedicated to delivering high-quality, person-centred care in a safe, comfortable, and homely setting. Care plans are individually tailored to meet each resident’s unique needs, preferences, and wishes, with a...
Care Provided by Hazeldene Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
(No top up fee)
The price(s) shown are provided by the care home. Contact Hazeldene Care Home for full pricing details and T&Cs.
Contact Hazeldene Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sage Care Homes Ltd
- Private Owned
Person in charge
- Angela Borner(Acting Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (56)
- Couples/Companion Rooms (2)
Visiting
- Hazeldene Care Home has no visiting restrictions, ensuring that family and friends can visit their loved ones freely.
Parking
- Additionally, on-site parking is available for the convenience of visitors.
Hazeldene Care Home Reviews (33)
Hazeldene Care Home has a Review Score of 8.1 (8.125) out of 10, based on 2 reviews in the last 2 years.
Over all time Hazeldene Care Home has 33 reviews.
Outstanding care home. Staff are excellent, all fully committed to the care of the residents. They are pleasant, courteous and understanding. Facilities are great, activities are excellent, food and catering are good. Mother has been a resident for 4 years without complaint! She is well looked after. Medical care is always on-hand whenever needed. The place is very well managed and organised. Could not ask for more.
I consider myself to be very lucky to have recovered from my fall and operation at Hazeldene Care Home. The staff, amenities and food were all excellent, and I would have no reservations in recommending Hazeldene to friends and family.
At no point was I, as next of kin, ever informed or was I included in the discussion - we had already agreed and signed a Power of Attorney to enable me to deal with all the financial matters. Has serious consequences as I may lose my home due to having to be forced to sell it. This was compounded by the fact that this was justified by safeguarding and duty of care. This does not and never will justify unprofessionalism and the harm caused to my mother. Suspicions were raised that my mother had been got at by the manager as this was followed by her making decisions and choices which do not reflect her thinking and character, things that we had agreed several years ago. Prior to this, I sent a personal card to the manager requesting very politely that we discuss the way ahead informally. I have not had the courtesy of a response which shows just how seriously my mother's welfare is being taken. My mother has been got at as she has been decided to have capacity which was "arranged" by the care home. Something very fishy - made worse by the fact the manager persuaded my mother to appoint a solicitor chosen and instructed by the manager to be Power of Attorney.
We had already agreed a power of attorney ready for registration. The worst part is that this has placed a huge strain on my relationship with my mother at a critical time at the end of her life. Under the influences of the care home, she now believes I can not be trusted. It is a pity that all the good work the other staff are doing by the indescribable conduct of the manger.
Thank you for the kind review relating to the care we deliver. We strive for this as reflected on our CQC inspection report. Your subjective criticism of our manager was taken seriously but upon investigation, I learnt that you are in fact the godson and this is your 'aunt', therefore you are...
Our mother has recently needed to have 24/7 care. Hazeldene invited us in and made us extremely welcome. We were shown all areas including bathrooms, kitchen and the family kitchen. Our first impressions were of a friendly, caring, loving community focused on the needs of residents. Nothing has been too much trouble and the staff have worked hard to help our mother settle in. We have been able to take many personal items to make her room and en-suite feel like home. Thank you.
I have seen a lot of improvements to the building since my parents first arrived at Hazeldene. However, I still feel there is some way to go, eg. stained carpeting in bathrooms is far from ideal and cannot be considered hygienic.
I have felt that since my mother-in-law was admitted to Hazeldene Care Home, she has received the utmost kindness and consideration by all the staff. They are really friendly and pleasant at all times and I believe they are a credit to Hazeldene Care Home.
From day one to discharge, every single member of staff at Hazeldene has been amazing. Every member of care staff, domestic staff, laundry staff as well as the handyman, has been exemplary. The care staff are loving and caring and so observant. They act on all adverse observations immediately, to ensure the client's wellbeing. We, as a family, cannot praise them too highly.
My relative has only been in the home a couple of weeks but has settled in quickly. She in interacting more with residents and staff which is a pleasure to see. I'm sure she will be happy here.
The only negative is the poor state of the furniture and carpets which does not affect the care directly but does reduce the overall positive feeling about the Hazeldene care home.
My husband has been a resident the oast 3 and a half years. Under the new manageress (almost 2 years now) the home has improved beyond recognition. The staff really care and have an understanding of old people.
I was dreading the search for a care home for my husband after his accident having been told his time in the hospital was due to end within a week but he still required care. Now, almost a year later he obviously enjoys living in Hazeldene Care Home and jokes with all the carers who apart from physically caring for the residents devise numerous activities to stimulate and entertain. Residents are encouraged to help make decorations commemorating various celebrations during the year ie St. George's Day, St Valentine's Day and Easter not forgetting the Royal Wedding of Heghan and Prince Harry.the kitchen also becomes the centre for hands-on activities making scones, biscuits, fancy buns and even sponge cakes within the capabilities of the residents. The main job in the kitchen, of course, is to provide healthy meals for residents by the chef which are highly recommended by those residents able to recall what they have eaten. What a feeling of relief to find a care home for my husband that is so hospitable a genuine home from home and long may it continue to be so.
The staff are incredible. It is obvious that they all really DO care about their residents. They spend time with them individually and in small groups and any request from patients is attended to at once. The management have been fully supportive and attentive to our concerns and the needs of our mother. A truly exceptional place, which as a family, we would unreservedly recommend to anyone as a genuine, caring Home.
Pleased with the care my mother receives at this home. She is very happy and well looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 June 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
7 Bed Vacancies
Posted: 16 July 2026residential & dementia care
News (0) & Events (0)
There are no news items for Hazeldene Care Home.
There are no upcoming events for Hazeldene Care Home.
Awards / Recognitions (1)
- 08 Mar 2025Recipient: Hazeldene Care Home
Accreditations
There are no accreditations posted yet for Hazeldene Care Home.
Meet the Team (2)

Jackie has extensive experience within the health and social care sector, with a career spanning over 17 years in the NHS, followed by several years working in social care. Throughout her career, she has developed a strong commitment to delivering compassionate, person-centred care and supporting individuals to maintain their dignity, independence, and quality of life.
She is particularly passionate about working with elderly people and takes great pride in providing care that is respectful, empathetic, and tailored to each individual’s needs. Her wealth of experience, combined with her caring nature and dedication to improving the well-being of others, enables her to build trusting relationships with both service users and their families.

Rachel has held the position of Deputy Manager at Hazeldene Residential Home for the past three years. She has been a valued member of the Hazeldene team since 2017, during which time she has gained extensive experience across a variety of roles within the home.
Through her consistent dedication, professionalism, and strong commitment to delivering high standards of care, Rachel has progressed steadily through the organisation. Her broad experience across different responsibilities has given her a well-rounded understanding of day-to-day operations and the needs of both residents and staff.
In her current role as Deputy Manager, she plays a key part in supporting the management team, ensuring the smooth running of the service, and maintaining a safe, supportive, and person-centred environment for all residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldene Care Home to verify any information. View our terms and conditions. Hazeldene Care Home has an Enhanced Service -more info.