Hazeldene Care Home

My mother has been in Hazeldene Care Home for two and a half days, the care and kindness from the staff has been first class. She was discharged from hospital with very, very swollen legs and feet and as soon as I let the nurse at Hazeldene know he immediately arranged for the district nurse and doctor to attend my mum. She has been given medication.

Outstanding care home. Staff are excellent, all fully committed to the care of the residents. They are pleasant, courteous and understanding. Facilities are great, activities are excellent, food and catering are good. Mother has been a resident for 4 years without complaint! She is well looked after. Medical care is always on-hand whenever needed. The place is very well managed and organised. Could not ask for more.

I consider myself to be very lucky to have recovered from my fall and operation at Hazeldene Care Home. The staff, amenities and food were all excellent, and I would have no reservations in recommending Hazeldene to friends and family.

We had already agreed a power of attorney ready for registration. The worst part is that this has placed a huge strain on my relationship with my mother at a critical time at the end of her life. Under the influences of the care home, she now believes I can not be trusted. It is a pity that all the good work the other staff are doing by the indescribable conduct of the manger.

Our mother has recently needed to have 24/7 care. Hazeldene invited us in and made us extremely welcome. We were shown all areas including bathrooms, kitchen and the family kitchen. Our first impressions were of a friendly, caring, loving community focused on the needs of residents. Nothing has been too much trouble and the staff have worked hard to help our mother settle in. We have been able to take many personal items to make her room and en-suite feel like home. Thank you.

I have seen a lot of improvements to the building since my parents first arrived at Hazeldene. However, I still feel there is some way to go, eg. stained carpeting in bathrooms is far from ideal and cannot be considered hygienic.

I have felt that since my mother-in-law was admitted to Hazeldene Care Home, she has received the utmost kindness and consideration by all the staff. They are really friendly and pleasant at all times and I believe they are a credit to Hazeldene Care Home.

From day one to discharge, every single member of staff at Hazeldene has been amazing. Every member of care staff, domestic staff, laundry staff as well as the handyman, has been exemplary. The care staff are loving and caring and so observant. They act on all adverse observations immediately, to ensure the client's wellbeing. We, as a family, cannot praise them too highly.

My relative has only been in the home a couple of weeks but has settled in quickly. She in interacting more with residents and staff which is a pleasure to see. I'm sure she will be happy here.

The only negative is the poor state of the furniture and carpets which does not affect the care directly but does reduce the overall positive feeling about the Hazeldene care home.

My husband has been a resident the oast 3 and a half years. Under the new manageress (almost 2 years now) the home has improved beyond recognition. The staff really care and have an understanding of old people.

I was dreading the search for a care home for my husband after his accident having been told his time in the hospital was due to end within a week but he still required care. Now, almost a year later he obviously enjoys living in Hazeldene Care Home and jokes with all the carers who apart from physically caring for the residents devise numerous activities to stimulate and entertain. Residents are encouraged to help make decorations commemorating various celebrations during the year ie St. George's Day, St Valentine's Day and Easter not forgetting the Royal Wedding of Heghan and Prince Harry.the kitchen also becomes the centre for hands-on activities making scones, biscuits, fancy buns and even sponge cakes within the capabilities of the residents. The main job in the kitchen, of course, is to provide healthy meals for residents by the chef which are highly recommended by those residents able to recall what they have eaten. What a feeling of relief to find a care home for my husband that is so hospitable a genuine home from home and long may it continue to be so.

The staff are incredible. It is obvious that they all really DO care about their residents. They spend time with them individually and in small groups and any request from patients is attended to at once. The management have been fully supportive and attentive to our concerns and the needs of our mother. A truly exceptional place, which as a family, we would unreservedly recommend to anyone as a genuine, caring Home.

Pleased with the care my mother receives at this home. She is very happy and well looked after.