Hazeldene Care Home

49 Ribchester Road, Clayton-le-Dale, Blackburn BB1 9HU
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8.4 33 Reviews
  • Hazeldene Care Home, Blackburn
Hazeldene Care Home extends a warm welcome to all individuals, offering both Residential/Respite care and Dementia care in separate units within the home.

Hazeldene's team of dedicated professionals strive to provide a warm, friendly, and homely environment with individually tailored care plans. Hazeldene believe in working collaboratively with clients, ensuring their active participation in their care. Hazeldene take immense pride in their food service, emphasising quality and variety to cater to all tastes and dietary requirements.

Residents have access to an excellent daily menu with a wide range of options. Special diets are thoughtfully accommodated. Dining choices include a spacious dining room with waitress service, quieter dining rooms, or the privacy and comfort of their own room.

The home's beautifully landscaped front lawn is accessible to all residents, and a secure garden for Dementia care clients allows them to safely enjoy outdoor walks and activities.

Hazeldene are pleased to inform you that there are no visiting restrictions at Hazeldene Care Home, ensuring that family and friends can visit their loved ones freely. Additionally, on-site parking is available for the convenience of all visitors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1234
  • Self-Funded Residential Dementia Care: from £1234
  • RESPITE Self-Funded Residential Care: from £1234
  • RESPITE Self-Funded Residential Dementia Care: from £1234

(No top up fee)

These prices are only a guideline, please contact Hazeldene Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Natalie Vernon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 55
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (2)

Visiting

  • Hazeldene Care Home has no visiting restrictions, ensuring that family and friends can visit their loved ones freely.

Parking

  • Additionally, on-site parking is available for the convenience of visitors.

Hazeldene Care Home Reviews (33)

8.4

Hazeldene Care Home has a Review Score of 8.4 (8.425) out of 10, based on 9 reviews in the last 2 years.
Over all time Hazeldene Care Home has 33 reviews.

Overall Experience
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Date Published
  • 33
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  • 9
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Reviewer Connection to Hazeldene Care Home
  • 11
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Total of 33, showing 21-33
Review from J H (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care home. Staff are excellent, all fully committed to the care of the residents. They are pleasant, courteous and understanding. Facilities are great, activities are excellent, food and catering are good. Mother has been a resident for 4 years without complaint! She is well looked after.
Medical care is always on-hand whenever needed. The place is very well managed and organised. Could not ask for more.
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Review from M B (Resident) assisted by family/friend published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I consider myself to be very lucky to have recovered from my fall and operation at Hazeldene Care Home. The staff, amenities and food were all excellent, and I would have no reservations in recommending Hazeldene to friends and family.
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Review from Calvin H (Son of Resident) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the quality of care my 93-year-old mother is being given. She appears to have settled well and feels safe and well cared 24 hours. I would have given top marks but sadly due to the attitude of the senior management, 4 stars were lost. I appreciate given the Covid precautions the only
means of communicating with my mother is by WhatsApp which we both appreciate. When I attempted to discuss something urgent, deeply private and confidential and personal with my mother, I was interrupted by the manager who was hidden out of view and who obviously, for reasons which are unfathomable, was monitoring a conversation without my consent. Prior to this, I was aware that my mother was distressed. I had a perfectly normal conversation with my mother over the telephone which was not being monitored. Not only was this upsetting for us both, not only was this extremely rude and unprofessional but illegal as a breach of our legal rights to medical confidentially, but also the right to privacy.
At no point was I, as next of kin, ever informed or was I included in the discussion - we had already agreed and signed a Power of Attorney to enable me to deal with all the financial matters. Has serious consequences as I may lose my home due to having to be forced to sell it. This was compounded by the fact that this was justified by safeguarding and duty of care. This does not and never will justify unprofessionalism and the harm caused to my mother. Suspicions were raised that my mother had been got at by the manager as this was followed by her making decisions and choices which do not reflect her thinking and character, things that we had agreed several years ago. Prior to this, I sent a personal card to the manager requesting very politely that we discuss the way ahead informally. I have not had the courtesy of a response which shows just how seriously my mother's welfare is being taken. My mother has been got at as she has been decided to have capacity which was "arranged" by the care home. Something very fishy - made worse by the fact the manager persuaded my mother to appoint a solicitor chosen and instructed by the manager to be Power of Attorney.
We had already agreed a power of attorney ready for registration. The worst part is that this has placed a huge strain on my relationship with my mother at a critical time at the end of her life. Under the influences of the care home, she now believes I can not be trusted. It is a pity that all the good work the other staff are doing by the indescribable conduct of the manger.
Reply from Omar Ahmad, Director at Hazeldene Care Home

Thank you for the kind review relating to the care we deliver. We strive for this as reflected on our CQC inspection report. Your subjective criticism of our manager was taken seriously but upon investigation, I learnt that you are in fact the godson and this is your 'aunt', therefore you are factually lying by stating your 'mother' is in our care. This is disturbing and untrue which immediately raises alarm bells. As you are aware, there are additional facts to this allegation which must be kept confidential. We have witnesses and minuted every conversation to protect ourselves and above all our resident who was deemed vulnerable. I think it is important to say that the matter was investigated and every allegation you made was unsubstantiated. Upon speaking with your aunt, she is very happy in our care and this gives me great satisfaction and appeasement that I have strong management and staff in place.

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Review from L B (Daughter of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has recently needed to have 24/7 care. Hazeldene invited us in and made us extremely welcome. We were shown all areas including bathrooms, kitchen and the family kitchen. Our first impressions were of a friendly, caring, loving community focused on the needs of residents. Nothing has been
too much trouble and the staff have worked hard to help our mother settle in. We have been able to take many personal items to make her room and en-suite feel like home. Thank you.
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Review from C K (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents have been welcomed warmly into Hazeldene Care Home and have settled well. I find the staff and management very friendly and approachable and always act on my parent's best interests, eg. seeking medical advice and support when necessary.
I have seen a lot of improvements to the building
since my parents first arrived at Hazeldene. However, I still feel there is some way to go, eg. stained carpeting in bathrooms is far from ideal and cannot be considered hygienic.
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Review from D G (Son-in-law of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have felt that since my mother-in-law was admitted to Hazeldene Care Home, she has received the utmost kindness and consideration by all the staff. They are really friendly and pleasant at all times and I believe they are a credit to Hazeldene Care Home.
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Review from Kathryn P (Relative of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one to discharge, every single member of staff at Hazeldene has been amazing. Every member of care staff, domestic staff, laundry staff as well as the handyman, has been exemplary. The care staff are loving and caring and so observant. They act on all adverse observations immediately, to ensure
the client's wellbeing. We, as a family, cannot praise them too highly.
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Review from H L (Nephew of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has only been in the home a couple of weeks but has settled in quickly. She in interacting more with residents and staff which is a pleasure to see. I'm sure she will be happy here.
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Review from M G (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In last 12 months, care is much improved. I am confident my mum is well cared for. She has been a resident for 4 years. The care, the laundry, the food and the activities are all good. Maybe a bit more information as to how mum is would be good but I realise the staff are busy.
The only negative is
the poor state of the furniture and carpets which does not affect the care directly but does reduce the overall positive feeling about the Hazeldene care home.
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Review from Joyce C (Wife of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident the oast 3 and a half years. Under the new manageress (almost 2 years now) the home has improved beyond recognition. The staff really care and have an understanding of old people.
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Review from Sylvia M (Wife of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was dreading the search for a care home for my husband after his accident having been told his time in the hospital was due to end within a week but he still required care. Now, almost a year later he obviously enjoys living in Hazeldene Care Home and jokes with all the carers who apart from physically
caring for the residents devise numerous activities to stimulate and entertain. Residents are encouraged to help make decorations commemorating various celebrations during the year ie St. George's Day, St Valentine's Day and Easter not forgetting the Royal Wedding of Heghan and Prince Harry.the kitchen also becomes the centre for hands-on activities making scones, biscuits, fancy buns and even sponge cakes within the capabilities of the residents. The main job in the kitchen, of course, is to provide healthy meals for residents by the chef which are highly recommended by those residents able to recall what they have eaten. What a feeling of relief to find a care home for my husband that is so hospitable a genuine home from home and long may it continue to be so.
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Review from Julie H (Daughter of Resident) published on 21 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have just chosen this home for our own mother, who is disabled. After considering a number of alternative places we found the atmosphere, the quality of staff (especially), the programme of varied and regular activities together with the cleanliness of Hazeldene to be outstanding.
The staff are
incredible. It is obvious that they all really DO care about their residents. They spend time with them individually and in small groups and any request from patients is attended to at once. The management have been fully supportive and attentive to our concerns and the needs of our mother. A truly exceptional place, which as a family, we would unreservedly recommend to anyone as a genuine, caring Home.
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Review from G K (Daughter of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with the care my mother receives at this home. She is very happy and well looked after.
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Current Review Score: 8.4 (8.425)

Overview of Review Score

The Review Score of 8.4 (8.425) out of 10 for Hazeldene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.142 for Hazeldene Care Home is calculated as follows: ( (69 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (13 Very Poors x 1) ) ÷ 106 Ratings = 4.142
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.283 Points relating to the number of positive Reviews for Hazeldene Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 7 Positive Reviews ÷ 12 = 0.583
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 08 Sep 2025

residential & dementia care

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Awards / Recognitions (1)

Meet the Team (2)

Natalie

Natalie Vernon

Job Title: Home Manager Joined: 2011

12 years experience in the care sector
Diploma in Health and Social Care level 5
Leadership and management Level 7

No image found

Rachel Stanley

Job Title: Deputy Manager Joined: 2017

Level 7 Diploma leadership and management

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazeldene Care Home to verify any information. View our terms and conditions. Hazeldene Care Home has an Enhanced Service - more info.